Latest news with #PressGaney
Gulf Today
20-05-2025
- Health
- Gulf Today
Dubai puts people at heart of healthcare: Sharif
Dubai is shaping a healthcare ecosystem that places people at its heart – one that is innovative, inclusive, and deeply human-centred, said Dr Amer Sharif, CEO of Dubai Health and President of Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU). He attributed the remarkable progress of Dubai's health sector to the visionary leadership of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, and the directives of Sheikh Hamdan Bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai. These insights were shared during a media briefing hosted by the Government of Dubai Media Office as part of its 'Meet the CEO' series. The event was attended by Mona Ghanem Al Marri, Vice Chairperson and Managing Director of the Dubai Media Council and Director General of the Government of Dubai Media Office, along with a group of senior media leaders and editors-in-chief from leading UAE newspapers. Dr Amer Sharif highlighted healthcare progress in Dubai from its early beginnings in the 1940s, culminating in the creation of its first integrated academic health system under Law No. 13 (2021). He also noted the adoption of the Integrated Physician Practice model across all facilities to enhance patient safety, reduce wait times, and improve clinical care management, aligning with Dubai's vision and the Dubai Social Agenda 33 for a sustainable, human-centred system. Dr Sharif detailed Dubai Health's vision, mission, and strategic programmes to establish global benchmarks in evidence-based care. He introduced the 'Dubai Health' brand identity, drawing on Dubai's heritage and symbolised by arches welcoming all. The central arch signifies Care, flanked by Learning and Discovery, all underpinned by Giving. Dr Sharif reiterated Dubai Health's commitment to strengthening community partnerships by involving patients and the public in shaping healthcare services. Key initiatives include 'Dubai Health Majalis: Voice of the Community' and the Press Ganey programme, which captures insights across every stage of the patient journey to enhance care quality and patient experience. These efforts align with the national 'Year of Community 2025' campaign. Dr Sharif emphasised Dubai Health's role in advancing healthcare through globally aligned initiatives. WAM
Yahoo
08-05-2025
- Business
- Yahoo
Press Ganey Appoints Avanish Mishra, Ph.D., as President, Life Sciences
Veteran executive to lead Press Ganey's growth and innovation across the life sciences sector CHICAGO, May 08, 2025--(BUSINESS WIRE)--Press Ganey, the leading provider of experience measurement, analytics, and insights for health systems and health plans, today announced the appointment of Dr. Avanish Mishra as President, Life Sciences. Reporting to Patrick T. Ryan, Chairman and CEO of Press Ganey Forsta, Dr. Mishra will drive the next phase of innovation and expansion for the company's life sciences business. A globally accomplished executive, Dr. Mishra brings deep scientific and commercial experience, holding senior roles at Thermo Fisher Scientific, Gilead, and Pfizer. In his most recent role as General Manager of Real World Data at Thermo Fisher, he oversaw critical high-growth initiatives, including the company's global COVID-19 response. As President of Life Sciences, Dr. Mishra will spearhead Press Ganey's work to redefine how life sciences companies engage with patients and providers across the product lifecycle—from clinical development through commercial delivery. By harnessing the company's unmatched expertise in human experience, advanced analytics, and technology, Dr. Mishra will lead efforts to unlock new levels of customer insight, accelerate decision-making, and drive operational efficiency across the life sciences ecosystem. "Avanish is a proven innovator with both the scientific depth and commercial expertise to scale products that solve complex challenges," Ryan said. "His appointment signals a transformational moment for our company and our partners in life sciences. With Avanish at the helm, we will accelerate the shift toward more personalized, insight-driven engagement strategies that put people—patients, providers, and caregivers—at the center of innovation." Throughout his 20+ year career, Dr. Mishra has championed business transformation across the U.S., Japan, and APAC markets. While at Pfizer, he scaled a joint venture from inception to over $400 million in revenue in just three years. He holds a Ph.D. in Pharmacy Administration and has authored numerous publications widely cited in the scientific community. About Press Ganey:Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients and workforce by marrying data with unparalleled technology and expertise. Our HX platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain employees and ensure the care journey is accessible, safe, equitable, and patient-centered. We are the trusted partner to over 41,000 healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company. About PG ForstaPG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology. View source version on Contacts publicrelations@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
08-05-2025
- Business
- Business Wire
Press Ganey Appoints Avanish Mishra, Ph.D., as President, Life Sciences
CHICAGO--(BUSINESS WIRE)--Press Ganey, the leading provider of experience measurement, analytics, and insights for health systems and health plans, today announced the appointment of Dr. Avanish Mishra as President, Life Sciences. Reporting to Patrick T. Ryan, Chairman and CEO of Press Ganey Forsta, Dr. Mishra will drive the next phase of innovation and expansion for the company's life sciences business. A globally accomplished executive, Dr. Mishra brings deep scientific and commercial experience, holding senior roles at Thermo Fisher Scientific, Gilead, and Pfizer. In his most recent role as General Manager of Real World Data at Thermo Fisher, he oversaw critical high-growth initiatives, including the company's global COVID-19 response. As President of Life Sciences, Dr. Mishra will spearhead Press Ganey's work to redefine how life sciences companies engage with patients and providers across the product lifecycle—from clinical development through commercial delivery. By harnessing the company's unmatched expertise in human experience, advanced analytics, and technology, Dr. Mishra will lead efforts to unlock new levels of customer insight, accelerate decision-making, and drive operational efficiency across the life sciences ecosystem. 'Avanish is a proven innovator with both the scientific depth and commercial expertise to scale products that solve complex challenges,' Ryan said. 'His appointment signals a transformational moment for our company and our partners in life sciences. With Avanish at the helm, we will accelerate the shift toward more personalized, insight-driven engagement strategies that put people—patients, providers, and caregivers—at the center of innovation.' Throughout his 20+ year career, Dr. Mishra has championed business transformation across the U.S., Japan, and APAC markets. While at Pfizer, he scaled a joint venture from inception to over $400 million in revenue in just three years. He holds a Ph.D. in Pharmacy Administration and has authored numerous publications widely cited in the scientific community. About Press Ganey: P ress Ganey partners with healthcare providers and health plans to improve the experiences of their patients and workforce by marrying data with unparalleled technology and expertise. Our HX platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain employees and ensure the care journey is accessible, safe, equitable, and patient-centered. We are the trusted partner to over 41,000 healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company. About PG Forsta PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.
Forbes
07-05-2025
- Health
- Forbes
What The Pitt Gets Right About ER Chaos And How To Get Safer Care
The U.S. could save an estimated $4.4 billion each year by shifting avoidable ER visits to ... More lower-cost options like urgent care centers. Newsday via Getty Images When lives hang in the balance, there's no script. The Pitt captures the controlled chaos of emergency medicine, with detailed accuracy and documentary-level hyperrealism. Like 24 , this Max series unfolds in real time, set in the frenetic, unforgiving realm of a Pittsburgh ER — affectionately called "The Pitt." Here, the staff pivots from crisis to crisis — each case different, each urgent and life-threatening, coupled with important societal issues such as drug use, violence, family dynamics and facing the challenges of death and dying. But it doesn't have to be this way. For patients and families, understanding how the system works — and how to advocate within it — can mean the difference between chaos and clarity. If you think The Pitt is Hollywood hyperbole, it's not. Based on my years running emergency departments, I can tell you: real emergency rooms are even more unforgiving. Seconds matter. Resources are stretched thin. Hospital administrators are exerting pressure to improve Press Ganey (patient satisfaction) scores and manage costs. Noah Wyle's character, Dr. Robinavitch, reveals the grim truth when he instructs his residents that 'beds are a very precious commodity around here, so please be quick and efficient in your workups.' Which means cardiac arrest patients are tended to in hallways when there's no room. And there's rarely enough room. Due to the lack of beds, care is often initiated in the waiting room, which is far from optimal. The controlled chaos of emergency departments is well known to healthcare insiders — and to patients, whether through firsthand experience or pop culture stand-ins like ER . In fact, ER physicians are interrupted by communication events 13.8 times per hour, or once every 4.3 minutes. To add to this chaos, for the patient, approximately 75% of their time in a care area is spent not interacting with providers. That means patients who believe they need emergency care — regardless of whether they're right — wait. And wait. Is there a way to "hack" the ER and improve your chances of getting better, faster care if you or a loved one ends up there? Surprisingly, the answer is yes. A few smart strategies can make the emergency room experience more manageable — and in some cases, safer. Here's how to be better prepared when every minute counts. On average, 13% of patients who come into the ER need to be admitted. It's possible that some of the care received in the ER can be arranged in other settings. ERs focus their resources on the sickest patients, so it's important that patients get to the right place for the right treatment at the right time. In New York State, nearly 48% of ER visits are for routine, non-emergency care that could be addressed by community health providers or are otherwise preventable. The U.S. could save an estimated $4.4 billion each year by shifting avoidable ER visits to lower-cost options like urgent care centers, retail clinics or telemedicine. Ambulance patients are usually prioritized higher upon arrival because their conditions are flagged as urgent. Ambulances alert the ER ahead of time. The hospital can prepare a trauma or stroke team to meet you at the door, often saving critical minutes. As opposed to having someone drive you to the hospital, ambulances can begin life-saving treatment before you even get to the hospital with oxygen, IVs, EKGs and medications. That said, arriving by ambulance doesn't guarantee immediate care. If your condition is not deemed life-threatening by triage staff, you may still wait behind more critical cases. Of course, if you are not sure which setting is best, always choose the higher level of care to ensure you receive timely treatment for your condition. Plan For The Unexpected Nobody wakes up in the morning and plans to have a medical emergency, so always be ready. When an emergency hits, you won't have time to research your options. Know which hospitals near you have specialized ER programs — like trauma centers, stroke centers and burn units — and where you would go if the unexpected happens. A few minutes of preparation now can save precious time, lower costs and ensure you get the right care, right away. In an emergency, every second — and every decision — matters. In the middle of a crisis, it's hard to remember every medication, allergy or past surgery. Having a one-page summary — printed out or saved on your phone — helps medical staff move faster and avoid dangerous mistakes. If you have known medical issues, make sure you bring the pertinent information. For example, if you have a heart problem always have a copy of your last EKG so the ER team can compare it with your new one. Why it's critical: Quick, accurate information can shave critical minutes off your treatment and prevent serious errors and facilitate the best care possible. Name a Healthcare Proxy A healthcare proxy is someone legally authorized to make decisions if you can't speak for yourself. Choose someone you trust — and make sure they know your wishes. Why it's critical: In emergencies, fast, clear decisions protect your health and your autonomy. Know Your Insurance Information Keep your insurance card handy and know which local hospitals are in-network if possible. Why it's critical: In non-life-threatening situations, going to an in-network hospital can help avoid surprise bills and higher costs. Bring an Advocate if You Can If possible, have a family member or friend come with you to the ER. They can help monitor changes in your condition, speak up if your symptoms worsen and make sure important information is shared with the care team. In addition, while it is essential that you advocate for your care needs, it is important to balance any requests or demands with the reality that the staff is extremely busy. The ER staff appreciate being treated with respect and understanding as they deliver care under these challenging circumstances. Why it's critical: In a crowded ER, polite but firm advocacy can make a difference in how quickly serious changes are noticed. Understanding the ER: What to Expect The emergency room isn't designed for comfort or calm — it's built for speed, survival and split-second decisions. Knowing a little about how the system operates can help you stay grounded rather than panicked. It's normal to feel anxious, frustrated or helpless at times, but understanding the flow of the ER — and why things happen the way they do — can make a chaotic experience a little easier to navigate. Here are a few key things to keep in mind: • Fast for some, slow for others: A gunshot victim will be seen immediately; a sprained wrist may wait hours. • Constant triage: Every new patient arrival reshuffles priorities. • Team-based care: You may interact with multiple nurses, doctors, techs and specialists — not just one provider. It is okay for patients and family members to request a specialist consultation or ask the care team to contact your PCP. • Resource limitations: Beds, staff and equipment are often in short supply, especially in crowded urban hospitals. • Documentation matters: Everything needs to be recorded for safety, insurance and legal reasons, which can create delays. The Pitt gets the chaos right, but real life raises the stakes even higher. While you can't eliminate the unpredictability of a true emergency, you can be prepared if you need to visit the ER. Knowing your options, planning ahead and taking a few smart steps can turn a vulnerable moment into one in which you stay informed, protected and empowered. In a system built to move fast, the best thing you can do is stay one step ahead.
Hi Dubai
25-04-2025
- Health
- Hi Dubai
Dubai Health Launches Community Majalis to Strengthen Resident Engagement
Dubai Health has launched the Community Majalis initiative, a city-wide engagement drive aimed at strengthening ties with residents and shaping healthcare services through direct community input. The initiative, aligned with the UAE's 'Year of Community' 2025 theme, brings Dubai Health teams face-to-face with residents through monthly gatherings held in various neighborhoods. The first session took place in Jumeirah on April 23, with more scheduled across the city throughout the year. Community Majalis sessions are designed to encourage open dialogue, allowing residents to share concerns, feedback, and suggestions about healthcare services. Dubai Health says the initiative aims to foster trust, promote transparency, and create a more responsive healthcare system. Dr. Amer Sharif, CEO of Dubai Health, described the program as a key part of fulfilling Dubai's Social Agenda 33, which focuses on building a sustainable and efficient healthcare ecosystem. 'By meeting residents where they live and listening to their feedback, we're encouraging shared responsibility in the future of healthcare,' he said. As part of this broader push, Dubai Health has also introduced the globally recognized Press Ganey program, which uses tailored surveys to track patient experience and guide service improvements. Insights gathered from the Community Majalis will help shape strategic decisions, ensuring that services evolve based on real-world experiences from the people who use them. News Source: Emirates News Agency
