Latest news with #PriyamBose
Business Wire
3 days ago
- Business
- Business Wire
JoAcademy Partners With Truecaller to Deliver Trusted, Contextual Communication Experience for the Student Ecosystem in Jordan
BUSINESS WIRE)-- JoAcademy, Jordan's leading e-learning platform, has joined hands with Truecaller, the leading global communications platform to enhance how it connects with its student community. The collaboration focuses on strengthening trust and clarity in customer communication by integrating Truecaller Customer Experience Solution. In a digital learning environment, seamless and credible communication is essential. JoAcademy is now using Truecaller Customer Experience Solution to ensure that students, parents, and users instantly recognize when the call is coming from the official JoAcademy team. With the business name displayed in Arabic and verified branding, confusion and hesitation around unknown numbers are eliminated. Beyond verification, JoAcademy has enabled the Call Reason capability with localisation in Arabic, allowing the team to communicate the purpose of the call upfront. Whether it's a course recommendation, a payment reminder, or a quick check-in from support, users now know exactly why they're being contacted, bringing clarity and reducing friction. In addition, JoAcademy is using other capabilities from the Truecaller Customer Experience suite to enhance its communication further. With Video Caller ID, each call is visually branded, making interactions more engaging and instantly recognizable. The Call Me Back capability empowers students to respond at their convenience in case they miss a call and suggest the time slot they want to get a call back. Additionally, the User Feedback capability allows JoAcademy to gather real-time input from users, helping the team continuously refine and improve the overall service experience. Commenting on the partnership, Alaa Jarrar, CEO at Jo Academy, said: "At JoAcademy, students are at the heart of everything we do. Trust and clarity in communication are essential pillars of a successful learning experience. Our partnership with Truecaller for Business reflects this commitment, allowing us to connect with students and parents in a more effective and transparent way. This step aligns with our vision for the future of digital education in Jordan, where every interaction is an opportunity to build stronger, more trusted relationships within our learning community." Priyam Bose, Global Head of GTM and Developer Products at Truecaller, added: "JoAcademy represents a new wave of digital-first education brands in Jordan, reimagining the student communication experience. By combining Business identity, localised context, and customer experience capabilities such as video caller ID and call me back, they're turning everyday conversations into opportunities that empower richer, more engaging communication. This association reflects a deep commitment to student experience and brand integrity. We're proud to support their mission to help set a new standard for student-first engagement in the region." Truecaller Customer Experience Solution is used by over 2,500+ businesses globally across industries to bring trust, identity, and efficiency to business communication. With this partnership, JoAcademy joins a growing network of organizations putting customer experience and verified engagement at the center of their communication strategy.
Business Standard
26-05-2025
- Business
- Business Standard
Truecaller and Zepto Partner to Power Trusted Engagement from Onboarding to Delivery in Quick Commerce
NewsVoir Bangalore (Karnataka) [India], May 26: Zepto, India's fastest-growing quick commerce company has partnered with Truecaller, the global communications platform, to build trust, streamline operations, and enable seamless interactions between users and the Zepto workforce. In the high-speed world of real-time commerce, where every second matters, Zepto ensures reliable communication across customers, delivery partners, support teams, and new hires. Through Truecaller's Customer Experience Solutions, this collaboration aims to elevate user engagement at every stage of the Zepto journey--from onboarding to doorstep delivery. By leveraging Truecaller's suite of advanced communication capabilities, Zepto ensures that every user interaction, be it order confirmations, delivery coordination, or support queries is trusted, contextual, and secure. Using Truecaller's Verified Business Caller ID, Zepto displays its brand name, logo, and a verified badge during calls, enabling users to instantly recognize and respond confidently, enhancing trust and reducing friction in critical moments of customer interaction. To further enhance customer engagement or communication effectiveness, Zepto leverages Truecaller's advanced Customer Experience capabilities like Call Reason to add context to calls, Video Caller ID to deliver branded visuals before a call connects, and the Call Me Back feature, which empowers users to reconnect conveniently, especially valuable for missed delivery or onboarding calls. Going a step further, Zepto has implemented Verified Campaigns to unlock personalized, high-impact targeted outreach via branded calls and SMS. This enables the brand to connect and engage with high-intent users in a contextual and trusted manner. At the onboarding stage of the Zepto user journey, Truecaller's SDK powers a 1-tap, OTP-less login for Zepto and Zepto Cafe, reducing friction at sign-up, minimizing drop-offs, and accelerating conversions during peak demand periods. Commenting on the partnership, Kaivalya Vohra, Co-Founder, Zepto, said, "In the fast-moving world of quick commerce, trusted communication is foundational to every successful transaction. Whether it's coordinating deliveries or engaging with users, every interaction must be secure, seamless, and reliable. Our partnership with Truecaller enables us to further safeguard these connections through verified communication channels, enhancing both user trust and operational efficiency. Together, we're reinforcing our commitment to building a safer, more dependable q-commerce experience." Speaking about the collaboration, Priyam Bose, Global Head, GTM & Developer Products at Truecaller, said, "Zepto's promise of speed, convenience, and reliability aligns perfectly with Truecaller's mission to power trusted and contextual communication at scale. Through our Customer Experience Solutions, we enable Zepto to deliver seamless experiences from secure onboarding to fulfillment while ensuring every interaction is anchored in trust. We're excited to partner with Zepto as they continue redefining urban convenience in India." Truecaller's Customer Experience Solution is trusted by more than 2500+ businesses globally. It delivers enhanced communication capabilities that promote brand recognition, build trust, and safeguard customers from scams and fraud. Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time - making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 80+ cities in 10 minutes*. Zepto Cafe extends our commitment to convenience, featuring a curated menu of over 200 fresh items. Reach out for any further queries or media assistance: Zepto@ Truecaller is an essential part of everyday communication for over 450 million active users, with more than a billion downloads since launch and close to 56 billion unwanted calls identified and blocked in 2024 alone. The company has been headquartered in Stockholm since 2009 and has been publicly listed on Nasdaq Stockholm since October 2021. Visit for more information.
Fashion Value Chain
26-05-2025
- Business
- Fashion Value Chain
Truecaller and Zepto Partner to Power Trusted Engagement from Onboarding to Delivery in Quick Commerce
Zepto, India's fastest-growing quick commerce company has partnered with Truecaller, the global communications platform, to build trust, streamline operations, and enable seamless interactions between users and the Zepto workforce. In the high-speed world of real-time commerce, where every second matters, Zepto ensures reliable communication across customers, delivery partners, support teams, and new hires. Truecaller and Zepto Partner to Power Trusted Engagement from Onboarding to Delivery in Quick Commerce Through Truecaller's Customer Experience Solutions, this collaboration aims to elevate user engagement at every stage of the Zepto journey-from onboarding to doorstep delivery. By leveraging Truecaller's suite of advanced communication capabilities, Zepto ensures that every user interaction, be it order confirmations, delivery coordination, or support queries is trusted, contextual, and secure. Using Truecaller's Verified Business Caller ID, Zepto displays its brand name, logo, and a verified badge during calls, enabling users to instantly recognize and respond confidently, enhancing trust and reducing friction in critical moments of customer interaction. To further enhance customer engagement or communication effectiveness, Zepto leverages Truecaller's advanced Customer Experience capabilities like Call Reason to add context to calls, Video Caller ID to deliver branded visuals before a call connects, and the Call Me Back feature, which empowers users to reconnect conveniently, especially valuable for missed delivery or onboarding calls. Going a step further, Zepto has implemented Verified Campaigns to unlock personalized, high-impact targeted outreach via branded calls and SMS. This enables the brand to connect and engage with high-intent users in a contextual and trusted manner. At the onboarding stage of the Zepto user journey, Truecaller's SDK powers a 1-tap, OTP-less login for Zepto and Zepto Cafe, reducing friction at sign-up, minimizing drop-offs, and accelerating conversions during peak demand periods. Commenting on the partnership, Kaivalya Vohra, Co-Founder, Zepto, said, 'In the fast-moving world of quick commerce, trusted communication is foundational to every successful transaction. Whether it's coordinating deliveries or engaging with users, every interaction must be secure, seamless, and reliable. Our partnership with Truecaller enables us to further safeguard these connections through verified communication channels, enhancing both user trust and operational efficiency. Together, we're reinforcing our commitment to building a safer, more dependable q-commerce experience.' Speaking about the collaboration, Priyam Bose, Global Head, GTM & Developer Products at Truecaller, said, 'Zepto's promise of speed, convenience, and reliability aligns perfectly with Truecaller's mission to power trusted and contextual communication at scale. Through our Customer Experience Solutions, we enable Zepto to deliver seamless experiences from secure onboarding to fulfillment while ensuring every interaction is anchored in trust. We're excited to partner with Zepto as they continue redefining urban convenience in India.' Truecaller's Customer Experience Solution is trusted by more than 2500+ businesses globally. It delivers enhanced communication capabilities that promote brand recognition, build trust, and safeguard customers from scams and fraud. About Zepto Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time – making every second count towards lifes real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 80+ cities in 10 minutes*. Zepto Cafe extends our commitment to convenience, featuring a curated menu of over 200 fresh items. Reach out for any further queries or media assistance: Zepto@ About Truecaller Truecaller is an essential part of everyday communication for over 450 million active users, with more than a billion downloads since launch and close to 56 billion unwanted calls identified and blocked in 2024 alone. The company has been headquartered in Stockholm since 2009 and has been publicly listed on Nasdaq Stockholm since October 2021. Visit for more information.
Zawya
28-04-2025
- Business
- Zawya
Fawry partners with Truecaller to redefine customer communication and trust in Egypt
Fawry continues to adopt customer-centric approaches reinforcing its leadership in Egypt's fintech sector. Cairo, Egypt: Fawry, Egypt's leading fintech Company, has partnered with Truecaller, the world's leading Caller ID and spam protection platform, to revolutionize customer communication and experience. This collaboration enables Fawry to provide its customers with a more secure, transparent, and seamless calling experience, reinforcing trust and engagement. Through Truecaller's Customer Experience Solution, Fawry now enables customers to instantly recognize incoming calls, reducing uncertainty and enhancing engagement. Official branding elements—including Fawry's verified name, logo, and badge are now displayed in both English and Arabic, ensuring immediate credibility and trust among customers across regional and global markets. Beyond caller identification, Fawry is also leveraging Truecaller's Call Reason feature, now fully personalized in Arabic, to provide real-time context before a call is answered. Whether it's a payment reminder, loan approval update, or an exclusive offer, this added level of transparency eliminates ambiguity, ensuring customers feel informed and secure when engaging with the company. Additionally, Fawry utilizes the Business Profile capability, which enables them to share verified business information with Truecaller users. This includes brand elements, social links, business details, and curated brand imagery, all designed to enhance customer trust and engagement. Commenting on the partnership, Ashraf Yacout, managing director Fawry Consumer Finance, stated 'At Fawry, we are constantly looking for innovative ways to enhance our customer experience and build deeper trust with our users. Partnering with Truecaller allows us to provide a seamless, transparent, and secure communication channel that ensures our customers always recognize and trust our calls. By leveraging Truecaller's advanced Customer Experience solutions we are reinforcing our commitment to customer-centric approaches that enhance engagement and eliminate uncertainty. This collaboration marks a significant step in our mission to deliver a more personalized and efficient experience in Egypt's rapidly evolving financial landscape.' 'At Truecaller, we are committed to transforming the way businesses connect with their customers by enabling secure, transparent, and efficient communication. In the consumer finance sector, where trust and clarity are paramount, our Customer Experience Solution empowers companies like Fawry to engage customers with confidence. By leveraging capabilities such as Call Reason-personalized in Arabic for better accessibility and Business Profile, financial service providers like Fawry Micro Finance can enhance customer interactions, reduce uncertainty, and build stronger relationships in Egypt's evolving financial landscape," said Priyam Bose, Global Head of GTM and Developer Products at Truecaller. Truecaller's Customer Experience Solution empowers over 2,500 businesses globally to establish brand identity, enhance customer trust, and create personalized customer journeys. With its rich communication capabilities, the solution helps businesses prevent fraud while ensuring clear, confident, and transparent interactions with their customers. By leveraging this technology, Fawry strengthens its commitment to innovation in Egypt's fintech sector, providing seamless, secure, and verified engagement with its customers. About Fawry Founded in 2008, Fawry is the largest e-payment platform in Egypt serving the banked and unbanked population. Fawry's primary services include enabling electronic bill payments, mobile top-ups and provisions for millions of Egyptian users. Other digital services also include e-ticketing, cable TV, and variety of other services. Through its peer-to-peer model, Fawry is enabling corporates and SMEs to accept electronic payments through a number of platforms including websites, mobile phones, and POSs. With a network of 36 member banks, its mobile platform and more than 372 thousand agents, Fawry processes more than 6 million transactions per day, serving an estimated customer base of 53.1 million users monthly. Learn more at About Truecaller We enable safe and relevant conversations between people and make it efficient for businesses to connect with consumers. Fraud and unwanted communication are endemic to digital economies, especially in emerging markets. We are on a mission to build trust in communication. Truecaller is an essential part of everyday communication for over 400 million active users, with more than a billion downloads since launch and close to 50 billion unwanted calls identified and blocked in 2021. Headquartered in Stockholm since 2009, we are a co-founder-led, entrepreneurial company, with a highly experienced management team. Truecaller has been listed on Nasdaq Stockholm since October 2021. Visit for more information. For more information, please visit:
Associated Press
28-04-2025
- Business
- Associated Press
Fawry Partners with Truecaller to Redefine Customer Communication and Trust in Egypt
CAIRO--(BUSINESS WIRE)--Apr 28, 2025-- Fawry, Egypt's leading fintech Company, has partnered with Truecaller, the leading global communications platform, to revolutionize customer communication and experience. This collaboration enables Fawry to provide its customers with a more secure, transparent, and seamless calling experience, reinforcing trust and engagement. Through Truecaller's Customer Experience Solution, Fawry now enables customers to instantly recognize incoming calls, reducing uncertainty and enhancing engagement. Official branding elements—including Fawry's verified name, logo, and badge—are now displayed in both English and Arabic, ensuring immediate credibility and trust among customers across regional and global markets. Beyond caller identification, Fawry is also leveraging Truecaller's Call Reason feature, now fully personalized in Arabic, to provide real-time context before a call is answered. Whether it's a payment reminder, loan approval update, or an exclusive offer, this added level of transparency eliminates ambiguity, ensuring customers feel informed and secure when engaging with the company. Additionally, Fawry utilizes the Business Profile capability, which enables them to share verified business information with Truecaller users. This includes brand elements, social links, business details, and curated brand imagery, all designed to enhance customer trust and engagement. Commenting on the partnership, Ashraf Yacout, managing director Fawry Consumer Finance, stated, ' At Fawry, we are constantly looking for innovative ways to enhance our customer experience and build deeper trust with our users. Partnering with Truecaller allows us to provide a seamless, transparent, and secure communication channel that ensures our customers always recognize and trust our calls. By leveraging Truecaller's advanced Customer Experience solutions we are reinforcing our commitment to customer-centric approaches that enhance engagement and eliminate uncertainty. This collaboration marks a significant step in our mission to deliver a more personalized and efficient experience in Egypt's rapidly evolving financial landscape.' ' At Truecaller, we are committed to transforming the way businesses connect with their customers by enabling secure, transparent, and efficient communication. In the consumer finance sector, where trust and clarity are paramount, our Customer Experience Solution empowers companies like Fawry to engage customers with confidence. By leveraging capabilities such as Call Reason-personalized in Arabic for better accessibility and Business Profile, financial service providers like Fawry Consumer Finance can enhance customer interactions, reduce uncertainty, and build stronger relationships in Egypt's evolving financial landscape,' said Priyam Bose, Global Head of GTM and Developer Products at Truecaller. Truecaller's Customer Experience Solution empowers over 2,500 businesses globally to establish brand identity, enhance customer trust, and create personalized customer journeys. With its rich communication capabilities, the solution helps businesses prevent fraud while ensuring clear, confident, and transparent interactions with their customers. By leveraging this technology, Fawry strengthens its commitment to innovation in Egypt's fintech sector, providing seamless, secure, and verified engagement with its customers. View source version on [email protected] KEYWORD: AFRICA EGYPT INDUSTRY KEYWORD: TELECOMMUNICATIONS SOFTWARE FINANCE DATA MANAGEMENT PROFESSIONAL SERVICES TECHNOLOGY FINTECH MOBILE/WIRELESS SOURCE: Truecaller Copyright Business Wire 2025. PUB: 04/28/2025 05:00 AM/DISC: 04/28/2025 04:59 AM
