Latest news with #ProjectStarlight
The Hindu
3 days ago
- Business
- The Hindu
OnePlus announces doorstep pickup and drop service across 19,000+ Pin codes in India
OnePlus on Wednesday (June 25, 2025) announced doorstep pickup and drop service of devices across 19,000+ Pin codes in India with an objective of strengthening its aftersales network across tier 2 and tier 3 cities. This expansion is a part of OnePlus's ₹6,000 crore three-year timeline Project Starlight which was introduced in Q4 2024. The Chinese smartphone seller is also working to expand its service network across 28 states and over 400 cities over the next 3 to 5 years. Over the past year alone, the number of OnePlus service centres has grown by more than 50%, claims OnePlus. Additionally, the OnePlus's customer support ecosystem will have dedicated call centres, real-time live chat, verified WhatsApp support and Email-based service channels. (For top technology news of the day, subscribe to our tech newsletter Today's Cache) OnePlus had also rolled out a nationwide service camp across its service centres, till June 30, where users can get a free device health check-up and software update for all OnePlus smartphones. The out-of-warranty devices can get zero service charges on select repairs. 'At OnePlus, our users have always been at the core of all our efforts. And this extends to our customer service efforts, too. As we continue to build our community in India, strengthening our customer service and service network is not just a priority—it's a commitment. We believe that delivering a truly premium experience goes beyond the product itself; it lies in how we support and stand by our community at every step. This customer service expansion is a vital part of our long-term vision for India, empowering more users with timely, transparent, and dependable support,' said Robin Liu, CEO, OnePlus India.
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Business Standard
4 days ago
- Business Standard
OnePlus bolsters service network in India, expands pickup and drop service
Chinese smartphone maker OnePlus has announced that it is expanding its customer services in India and will now offer free doorstep pickup and drop service across more than 19,000 pin codes. OnePlus launched this back in 2016, however, initially it was only targeted at select tier 1 cities. Now, it has expanded the reach further by connecting with tier 2, tier 3 cities, and beyond. According to OnePlus, this expanded service framework is a direct result of ongoing user feedback and community-driven improvements under Project Starlight, introduced in Q4 2024. OnePlus doorstep pickup and drop facility: Explained In simpler words, consumers who need to get their OnePlus devices repaired can do so without having to step out of their homes. Consumers can raise a request for repair by visiting the OnePlus Service page and then filling out a repair form. The company would then send someone to pickup the consumer's device and ship it to a service centre where it would get repaired. After getting repaired successfully, the device will be shipped back to the consumer. What OnePlus has essentially done here is remove the hassle for customer to visit the service centre and then sit there for hours while their device gets repaired. Additionally, OnePlus has also strengthened its customer support ecosystem by backing it with a multi-channel service model, which gives users direct access to assistance through: Dedicated call centres Real-time live chat Verified WhatsApp support Email-based service channels OnePlus doorstep service In addition to the pickup and drop-off facility, OnePlus offers one more service in which consumers can get their damaged OnePlus devices repaired in front of them while sitting in their homes. In the OnePlus doorstep service, a technician would visit your desired location upon raising a request and will repair your device on-site. The service would be done in front of you and you will be able to carry on with your day without the hassle of worrying about having the device shipped or visiting any service centre. OnePlus nationwide service camp: Details OnePlus has also launched a nationwide service camp at its service centres, running from June 20 to June 30, 2025. As part of this initiative, users can get a free device health check-up and software update for any OnePlus smartphone. Additionally, select out-of-warranty repairs will be exempt from service charges. According to OnePlus, looking ahead, the company plans to grow its service network across 28 states and more than 400 cities within the next three to five years.
Time of India
4 days ago
- Business
- Time of India
OnePlus expands doorstep service to 19,000-plus pincodes in India
OnePlus has expanded its doorstep pickup and drop service for after-sales support across more than 19,000 pincodes in India. The company says that the move aims to make service more accessible to customers in tier 2 and tier 3 cities and rural areas. Customers can now access repair services without visiting service centres, with free pickup and delivery available for eligible areas. The brand's support system includes multiple channels such as dedicated call centres, real-time live chat, verified WhatsApp support, and email assistance. The service expansion is part of Project Starlight, a program launched in Q4 2024 with a Rs 6,000 crore investment over three years. The initiative is focused on strengthening the customer service infrastructure based on user feedback. OnePlus India CEO Robin Liu said, 'At OnePlus, our users have always been at the core of all our efforts. And this extends to our customer service efforts, too. As we continue to build our community in India, strengthening our customer service and service network is not just a priority—it's a commitment. We believe that delivering a truly premium experience goes beyond the product itself; it lies in how we support and stand by our community at every step. This customer service expansion is a vital part of our long-term vision for India, empowering more users with timely, transparent, and dependable support'. As part of its efforts, OnePlus is also hosting a nationwide Service Camp from June 20 to June 30, 2025. Customers can receive a free device health check-up and software update for any OnePlus smartphone. For out-of-warranty devices, there will be no service charges on select repairs during the camp. Redmi Pad 2: Know these Things Before Buying! AI Masterclass for Students. Upskill Young Ones Today!– Join Now
Time of India
19-06-2025
- Business
- Time of India
Optiemus inks sourcing deal with 3rd China co
NEW DELHI: After Xiaomi and RealMe, another top Chinese electronics maker OnePlus has decided to outsource production of its audio and internet-of-things (IoT) products to a local Indian contract manufacturer. The announcement comes as India pushes production of hi-tech electronics products in the country, amid US tariff war with China. Optiemus Electronics will make the products at its factory in Noida, which aligns with plan of OnePlus to localise production in the country. For Optiemus, this is the third such deal after it inked similar partnerships with other Chinese players Xiaomi and RealMe earlier. "The strategic partnership aligns with long-term vision of OnePlus for India and the recent Project Starlight commitment to strengthen localisation efforts in the region. OnePlus is extending efforts towards expanding its local manufacturing capabilities and has now decided to start making its IoT portfolio of products in the Noida-based facility, in addition to its existing smartphones range being made in India," the Chinese company said. Ashok Gupta, chairman of Optiemus Group, said the collaboration marks a significant step in expanding its electronics manufacturing footprint. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like AC Installation & Repair from Certified Pros Search7 Learn More Undo "We specialise in transforming ideas into reality and this partnership empowers us to manufacture high-quality IoT products. Together, we will continue to explore new frontiers and remain committed to playing a pivotal role in shaping the future of electronics manufacturing in India," Gupta said. Robin Liu, CEO of OnePlus India, said the partnership with Optiemus reflects the company's commitment to Project Starlight. "This collaboration is not just about technology - it's about empowering local communities, creating meaningful innovation, and bringing smarter, more connected experiences to our India community." OnePlus' key IoT offerings include TWS products and wireless neckbands. In April this year, Chinese RealMe also partnered with Optiemus to manufacture its next-generation AIoT (Artificial Intelligence of Things) products in India, which include earphones, smartwatches, and tablets. The deal saw Optiemus and RealMe manufacture five million AIoT devices annually, while generating over 2,000 new employment opportunities in the country. Xiaomi had also signed sourcing agreement with Optiemus earlier. Stay informed with the latest business news, updates on bank holidays and public holidays . AI Masterclass for Students. Upskill Young Ones Today!– Join Now
Entrepreneur
18-06-2025
- Business
- Entrepreneur
OnePlus Ramps Up Make In India Commitment
Opinions expressed by Entrepreneur contributors are their own. You're reading Entrepreneur India, an international franchise of Entrepreneur Media. OnePlus, the global technology brand, has partnered with Optiemus Electronics to locally manufacture and deliver premium Internet of Things (IoT) devices in India. The collaboration will be locally producing the OnePlus Bullets Wireless Z3, a popular neckband IoT device known for its ultra-low latency, immersive bass, and crisp audio clarity. The strategic partnership aligns with OnePlus long-term vision for India and the recent project Starlight commitment to strengthen localisation efforts in the region. Robin Liu, CEO, OnePlus India, said,"At OnePlus, India has always been at the heart of our journey. Our partnership with OEL to manufacture IoT products locally reflects our strong commitment to Project Starlight. This collaboration is not just about technology—it's about empowering local communities, creating meaningful innovation, and bringing smarter, more connected experiences to our India community." In December, OnePlus announced plans to invest up to INR 6,000 crore in its India business over the next three years. Under Project Starlight, the company will invest INR 2,000 crore annually to drive product innovation and enhance customer services. OnePlus is extending efforts towards expanding its local manufacturing capabilities and has now begun manufacturing its IoT portfolio of products in the Noida based facility, in addition to its existing smartphones range being made in India. This is not a standalone initiative for Optiemus Electronics. Earlier, Realme, too, had partnered with the company to manufacture its next -generation AIoT products in India, in a significant step towards supporting the government's 'Make in India' initiative. India is a dynamic and fast-growing market for next-generation AI-enabled hearables, wearables, and power management devices. The partnership was aimed at expanding the manufacturing base to cater to domestic demand, while also opening up new opportunities to expand globally. As part of its long-term vision to strengthen domestic manufacturing, Realme planned to produce all of its AIoT product portfolio in India, including earphones, smartwatches, and tablets. Beginning this year, key products such as the realme Buds T200 series, realme Buds Wireless series, and realme Buds Air series will start rolling off local production lines. Ashok Gupta, executive chairman, Optiemus Group said, "We are driven by a vision to become the most trusted and valued electronics manufacturer. Our collaboration with OnePlus marks a significant step in this journey, as we come together to co-create a future shaped by innovation and excellence. We specialize in transforming ideas into reality, and this partnership empowers us to manufacture high-quality IoT products. Together, we will continue to explore new frontiers and remain committed to playing a pivotal role in shaping the future of electronics manufacturing in India." As a key manufacturing partner to OnePlus, OEL will provide the dedicated support required to increase level localisation, reduce costs, and improve supply chain resilience for the brand.
