Latest news with #QantasFrequentFlyers
Perth Now
03-07-2025
- Business
- Perth Now
Major update after Qantas cyber hack
Qantas have provided an update after millions of Australians' personal data - including names, birth dates, and contact information - was exposed in a shock cyber attack. The airline confirmed on Wednesday that a cyber attack occurred in one of its contact centres, exposing customers' names, dates of birth, emails, and frequent flyer numbers. Other personal information such as credit card, passport, and financial details were not stored in those centres, Qantas has said. Qantas chief executive Vanessa Hudson said no passwords were affected. NewsWire / Luis Enrique Ascui Credit: News Corp Australia The airline has now revealed they are yet to be contacted by anyone who claims to have the stolen data. In an update released on Friday morning, Qantas said about six million customers had been impacted but that the airline's system 'remains secure'. Chief executive Vanessa Hudson said the business was working on 'providing the answers and transparency' customers needed about the attack. 'We know that data breaches can feel deeply personal and understand the genuine concern this creates for our customers,' she said. 'Right now we're focused on providing the answers and transparency they deserve. 'Our investigation is progressing well with our cybersecurity teams working alongside leading external specialists to determine what information has been accessed. The airline said further security measures - including needing more information before accessing Frequent Flyer details - had been implemented since the hack. Qantas will begin contacting customers next week with details about the type of information accessed during the breach. 'This will confirm specific data fields for each individual, which will vary from customer to customer,' the airline's statement read. 'We have also increased resourcing in our contact centres to support our customers and have received more than 5000 inquiries through our dedicated customer support line established following the cyber incident.' Approximately six million customers were affected by the hack. NewsWire / Ben Clark Credit: News Corp Australia The airline issued an email to customers on Wednesday, in which Ms Hudson told those affected they did not need to change their passwords. 'I want to reassure our Qantas Frequent Flyers that there's no requirement to reset your password or pin,' she said. 'If you're having trouble accessing your account, reset your password or call the Qantas Frequent Flyer Service Centre.' Ms Hudson said tougher security measures have been implemented since the attack. NewsWire / Luis Enrique Ascui Credit: News Corp Australia Ms Hudson said the team was 'finalising a process that will enable us to provide affected customers with more information about their personal information that was potentially compromised'. 'We are treating this incredibly seriously and have implemented additional security measures to further strengthen our systems,' she added. 'Our customers can be assured that we have the right expertise and resources dedicated to resolving this matter thoroughly and effectively.' Ms Hudson apologised for the 'uncertainty' the hack caused, and said the airline was committed to regularly updating impacted customers as the investigation progressed. Affected customers can contact Qantas' support line on 1800 971 541 or +61 2 8028 0534.
Perth Now
28-06-2025
- Business
- Perth Now
Big changes for loyalty programs
Some of Australia's biggest brands are set to shake-up their loyalty programs in the new financial year. Changes will come as early as Monday morning with some brands dropping perks, and other merging their loyalty programs into larger ones. But one loyalty program will be gone forever. Qantas Frequent Flyer's will be able to spend points at David Jones. NewsWire / Luis Enrique Ascui Credit: News Corp Australia Qantas Frequent Flyer The flying kangaroo is set to partner with David Jones to allow shoppers to redeem Qantas points at the department store and David Jones customers to redeem their reward points at the airline. Customers will have to link their memberships through the David Jones mobile app. David Jones CEO Scott Fyfe said: 'Our customers are at the heart of the 187-year-old David Jones business, and we look forward to recognising and rewarding them with a new market leading premium loyalty experience. While Qantas Loyalty chief executive Andrew Glance said that half of Qantas Frequent Flyers already shop at David Jones regularly. 'The number of points members have earned through retailers has doubled in the last five years, and we anticipate it will double again by 2030, as we expand our footprint across a growing range of retail categories,' Mr Glance said. The program will launch later this year. Virgin Australia will see changes to status levels within their Velocity program. NCA NewsWire/Tertius Pickard Credit: News Corp Australia Virgin Australia Velocity Frequent Flyer Virgin have introduced changes to 'Status' levels within their Velocity program. The changes are designed to simplify the process of attaining a silver, gold or platinum membership, by ensuring that 50 per cent of the credits earned towards the program are on Virgin Australia flights flown by the customer. These changes will come into effect from October 1. Just Shop Rewards will merge with Myer. NewsWire / Andrew Henshaw Credit: News Corp Australia Just Shop Rewards The loyalty program for brands including Just Jeans is closing up shop and merging with Myer, following the retail giant's acquisition of the Just Group. From 1 August customers at the Just Group's retailers will earn Myer one credits. Retailers under the former Just Group brand include Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans. Any points that customers have earned through the Just Shop Rewards program will be valid up until July 26, after which they will be forfeited. A popular Supercheap Auto perk will be taken away. NCA NewsWire / Flavio Brancaleone Credit: News Corp Australia Supercheap Auto Club The auto company's 'Best Price Credit' perk will be retired as of June 30. The system was popular as it meant that if a product went on sale within 14 days of purchase the difference would be refunded to customers in store credit. Instead a new 'Spend & Get' system is being introduced, giving a $5 credit to customers for every $100 spent. Target Shop+ is set to disappear. NCA NewsWire / Dan Peled Credit: News Corp Australia Target Shop+ From July 21, Target Shop+ will be discontinued altogether. Target said that the company has made a 'business decision' to move away from the app-based loyalty program. Any rewards earned can be redeemed even after the program discontinuation, as per any validity period on the reward.
