Latest news with #RP-SanjivGoenkaGroup
New Indian Express
6 days ago
- Business
- New Indian Express
ABECA demands probe into Haldia energy's electoral bond purchases over tariff impact concerns
KOLKATA: The issue of electoral bonds has resurfaced this time in West Bengal. Fearing that the purchase of electoral bonds may have a direct impact on consumer power tariffs in Kolkata and its adjoining areas, the All Bengal Electricity Consumers' Association (ABECA), an organisation reAccording to the Election Commission of India's website, HEL a company under the RP-Sanjiv Goenka Group purchased 395 electoral bonds worth ₹377 crore in electricity consumers in the state, has called for a thorough investigation. The SUCI (Communist)-backed body has urged the West Bengal Electricity Regulatory Commission (WBERC) to examine whether the purchase of electoral bonds by Haldia Energy Limited (HEL) could result in additional financial burden on consumers. According to the Election Commission of India's website, HEL a company under the RP-Sanjiv Goenka Group purchased 395 electoral bonds worth ₹377 crore in 2019. In a letter addressed to the WBERC Chairman, ABECA alleged that it had identified several lapses in the Annual Performance Review (APR) orders of both HEL and CESC. CESC, also part of the RP-Sanjiv Goenka Group, is the sole electricity distributor for nearly 40 lakh consumers in and around Kolkata.
Business Upturn
29-05-2025
- Business
- Business Upturn
Firstsource launches Gigsourcing Platform to streamline gig economy workforce
By Aman Shukla Published on May 29, 2025, 16:13 IST Firstsource Solutions Limited, a company within the RP-Sanjiv Goenka Group, has introduced the Firstsource Gigsourcing Platform, a new crowdsourcing tool aimed at enhancing how businesses utilise the gig economy. This platform is part of Firstsource's relAI suite of AI-driven solutions and connects companies with skilled freelance workers worldwide. It offers a workforce model designed to be flexible, scalable, and cost-efficient, addressing common challenges related to hiring, managing, and coordinating gig workers. According to Ritesh Idnani, Managing Director and CEO of Firstsource, the Gigsourcing Platform represents a significant step in the company's UnBPO approach. The platform combines AI technology, industry knowledge, and access to a global freelance talent pool to help organizations adapt to the changing nature of work, which is becoming more decentralized and digital. The goal is to enable clients to operate more efficiently and effectively by adopting a new way of managing work. The platform provides features that support both enterprises and gig workers. For businesses, it simplifies the process of creating projects, onboarding freelancers, and tracking performance to ensure smooth execution. For gig workers, it offers easy registration, access to available projects, and automated payment processes to improve their overall experience. Functionality within the platform includes onboarding processes that comply with regional regulations, management of user roles and access, qualification tests to ensure freelancers meet required standards, and integration options such as single sign-on to streamline operations. Payment systems are designed to be straightforward, helping gig workers receive their earnings without difficulty. The platform also offers software-as-a-service capabilities that allow organizations to maintain a private group of freelancers and manage internal resource allocation alongside external talent. This launch builds on Firstsource's earlier release of the Agentic AI Studio, further demonstrating the company's focus on transforming work processes through technology. Together, these platforms aim to reshape how tasks are sourced, performed, and scaled in the modern workforce. Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
Business Upturn
22-05-2025
- Business
- Business Upturn
Firstsource partners with Sanas to enhance customer conversations with AI
By Aman Shukla Published on May 22, 2025, 15:56 IST Firstsource Solutions Limited, a provider of business process management services and part of the RP-Sanjiv Goenka Group, has announced a partnership with Sanas, a company offering real-time speech understanding solutions. This collaboration brings accent translation technology into Firstsource's customer service operations. As part of Firstsource's UnBPOᵀᴹ strategy, the integration of Sanas' Real-Time Accent Translation aims to improve customer-agent communication. The solution enables real-time, speech-to-speech accent conversion, helping agents and customers understand each other more clearly regardless of regional accents. This is intended to reduce communication challenges and improve service efficiency. According to Firstsource, the technology supports an AI-driven approach to customer experience and has shown measurable impact in early use cases. Reported benefits from similar deployments in other organizations include: 17% increase in sales efficiency 21% improvement in Net Promoter Score (NPS) at a Fortune 20 tech firm 18% reduction in average handling time (AHT) 22% improvement in Customer Satisfaction (CSAT) 95% agent adoption rate No recorded cases of customers requesting to switch agents due to accent issues The technology is applicable across various industries, offering scalable support for voice-based customer interactions. The collaboration supports Firstsource's broader digital transformation efforts, focusing on operational efficiency and improved customer engagement through AI-powered solutions. Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
India Gazette
19-05-2025
- Sport
- India Gazette
Mysuru royal family members Pramoda Devi Wadiyar, Yaduveer Krishnadatta Chamaraja Wadiyar visit Tirumala Temple
Tirumala (Andhra Pradesh) [India], May 19 (ANI): Pramoda Devi Wadiyar, member of the erstwhile Mysuru royal family, and royal scion of Wadiyar Dynasty Yaduveer Krishnadatta Chamaraja Wadiyar visited Lord Venkateswara temple in Tirumala to offer their prayers to Lord Venkateswara on Monday. The temple, dedicated to Lord Venkateswara, considered an incarnation of Lord Vishnu, is one of the most visited religious sites in India, attracting millions of devotees annually. While speaking to the media outside the Lord Venkateswara temple, Pramoda Devi, part of the Mysuru royal family, said that they donated two large silver perpetual lamps, each weighing 50 Kilograms, to continue the legacy of the then Maharaja of Mysuru. 'Around 300 years ago, the then Maharaja of Mysore donated traditional lamps that are lit inside the sanctum sanctorum. Continuing this legacy, we donated two large silver perpetual lamps, each weighing 50 kilograms. I am blessed for this opportunity to continue the legacy of the footsteps of my illustrous predecessors today' On the same day, the actress Jayachitra also visited the Lord Venkateswara Temple. Recently, RP-Sanjiv Goenka Group chairman and owner of Lucknow Super Giants IPL team, Sanjiv Goenka, and his family visited Tirupati Tirumala temple and offered prayers. The visit of Sanjiv Goenka and his family to the temple came a day ahead of the restart of this season of Indian Premier League. IPL was suspended for a week due to tensions between India and Pakistan. (ANI)
News18
18-05-2025
- Sport
- News18
LSG Owner Sanjiv Goenka Offers Prayers At Tirupati Temple
RP-Sanjiv Goenka Group chairman and Lucknow Super Giants (LSG) owner Sanjiv Goenka, along with his family, visited the Tirumala Tirupati temple and offered prayers. The temple, dedicated to Lord Venkateswara — believed to be an incarnation of Lord Vishnu — is one of the most visited religious sites in India, drawing millions of devotees annually. Their visit came a day before the Indian Premier League (IPL) resumed after a week-long suspension due to tensions between India and Pakistan.
