Latest news with #RailMinIndia
NDTV
6 days ago
- NDTV
Train Passenger Claims Assault Over Complaint, Posts Video. Railway Seva Responds
Ensuring passenger safety remains the paramount concern for Indian Railways during train journeys. Regrettably, recent videos have emerged depicting confrontations between pantry staff and passengers, often triggered by complaints lodged against the staff. Despite interventions by the Indian Railway Catering and Tourism Corporation (IRCTC), such incidents of pantry staff physically assaulting passengers continue to gain widespread attention online. A recent video highlights one such disturbing episode where pantry staff were recorded violently attacking a passenger in a sleeper coach following a complaint about overcharging. The incident happened on Tuesday aboard train number 11463, the Veraval-Jabalpur Somnath Express. The footage reveals an altercation, with two to three pantry staff members assaulting a passenger who had reportedly raised concerns about inflated prices for food and water. A user @write2divya shared the video on X, commenting: "The video is of train number 11463. A complaint about overcharging for food and water was made through Twitter, but @RailwaySeva got their goons to beat up the passengers.@AshwiniVaishnaw ji has completely ruined the railway.@RailMinIndia, tell us what action has been taken against the goons shown in the video?" Watch the video here: वीडियो ट्रेन नंबर 11463 का है। खाने और पानी पर ओवर चार्जिंग की शिकायत ट्विटर के माध्यम से की गई तो @RailwaySeva वालों ने अपने गुंडों से यात्रियों को पिटवा दिया। @AshwiniVaishnaw जी ने रेलवे की मटिया पलीत कर दी है। @RailMinIndia बताए कि वीडियो में दिख रहे गुंडों पर क्या कार्रवाई… — Divya Gaurav Tripathi 🇮🇳 (@write2divya) July 16, 2025 In response, @RailwaySeva stated: "The concerned authorities are being informed. @Drmjabalpur @Wrdrmrjt We are always available to assist you. We will need your PNR number and mobile number. Please share your PNR number and mobile number with us via DM alternatively. You can also express your concern directly at or dial 139 for prompt resolution." The DRM Jabalpur apologised for the incident, stating, "Sir, we regret the inconvenience caused to you. The said complaint pertains to yesterday, dated 15.07.25, when the train was running in the Baroda division. Nevertheless, considering it, correspondence is being made with IRCTC to cancel the contract of the side pantry of this train." This is not an isolated case, as similar incidents of pantry staff retaliating against complainants have been reported multiple times. These recurring episodes raise serious questions about the safety of passengers during train travel. In May, a vlogger posted a video that showed assault by railway pantry staff on the Hemkunt Express. Vishal Sharma claimed the incident occurred after he filed a complaint about overcharging for food and water. He captured the entire episode on video - how a group of people attacked him and tore his clothes, allegedly in retaliation for his complaint on the RailMadad app. IRCTC released a notification that said the services of the vendor were terminated for five years, and the ban can be further extended for two years.
NDTV
14-07-2025
- Politics
- NDTV
AAP Leader's Wife Slams "Deplorable" Meal On Tejas Express, IRCTC Says "No One Else Complained"
Anita Singh, wife of Aam Aadmi Party (AAP) leader Sanjay Singh, recently expressed her dissatisfaction with the quality of food served on the Tejas Express, a premium train operated by Indian Railways. Taking to the social media platform X, she shared a photograph of the meal in question and voiced her concerns, criticising the roti for being papad -like, the paneer for being stale, and the dal for being watery. Her post questioned the standards of service promoted by the Tejas Express, which is marketed as a high-end, modern rail travel experience. She wrote on X, "The food served on the Tejas Express was utterly deplorable. The roti was as hard as papad, the paneer was stale, and instead of dal, only water was served. Is this the railway's "world-class" service? Stop playing with passengers' health," and tagged the Railway ministry and Ashwini Vaishnaw. PNR No 2338310371 तेजस एक्सप्रेस में मिला खाना बेहद घटिया था। रोटी पापड़ जैसी सख्त, पनीर बासी और दाल की जगह सिर्फ़ पानी परोसा गया। क्या यही है रेलवे की 'वर्ल्ड क्लास' सेवा? यात्रियों की सेहत से खिलवाड़ बंद हो! माननीय @AshwiniVaishnaw जी, कृपया संज्ञान लें। @RailMinIndia — Anita Singh (@AnitaSingh_) July 11, 2025 In response, the Indian Railway Catering and Tourism Corporation (IRCTC) issued a prompt reply, stating that meals are inspected before serving and that no other passenger had complained. However, they acknowledged the feedback and assured that appropriate measures would be taken to address the issue. "Concerning the feedback regarding catering services provided by you on 11/07/25 in the New Delhi-Lucknow Tejas Express train, we wish to inform you that the quality of the food is checked before serving, and no complaints in this regard have been received from other passengers in the said coach; rather, the catering has generally been appreciated. The catering team available on the train attended to you and also offered a replacement meal. Nevertheless, taking your feedback seriously and to further strengthen the quality, a senior official has been appointed to ensure compliance with all standards, and appropriate guidelines will be ensured accordingly," the reply by IRCTC read. महोदया, आपके द्वारा दिनाँक 11/07/25 को नई दिल्ली -लखनऊ तेजस एक्स्प्रेस ट्रेन में खानपान संबंधित फीडबैक के संदर्भ में अवगत कराना है कि भोजन की गुणवत्ता जाँच परोसने से पूर्व की जाती है और उक्त कोच से किसी और यात्रीगण की इस संबंध में कोई शिकायत प्राप्त नही हुई है, अपितु… — IRCTC (@IRCTCofficial) July 12, 2025 This incident has sparked discussions on social media about the consistency of food quality on premium trains like the Tejas Express, with some users sharing similar experiences and others defending the railway's efforts to maintain standards. Many were also not satisfied with IRCTC's response. One user said, "@ IRCTC, what kind of ridiculous answer is this? Improve your service, don't blame the person who is raising a complaint.@RailMinIndia What kind of people have you appointed for consumer complaints.... pathetic." Another commented, "This reply from IRCTC exposes the rot within the system. Overcharging for meals and water is rampant across trains, not just one. Passengers complain, but your staff turns a blind eye every time . Instead of fake justifications, fix your corrupt food contractors." A third user added, "IRCTC, you can't run away from your responsibilities, as this is a routine to offer poor quality food to passengers. Recently, I travelled from Bhopal Shatabdi problem was the same. People don't complain as they know nothing will improve."
Hindustan Times
10-07-2025
- Business
- Hindustan Times
Mumbai-Ahmedabad bullet train work records first major breakthrough: 2.7 km tunnel completed
The first breakthrough in the 21-km tunnel being constructed between Bandra-Kurla Complex (BKC) in Mumbai and Shilphata in Thane for the Mumbai-Ahmedabad bullet train project has been achieved, the National High Speed Rail Corporation Limited (NHSRCL) said on Thursday. This achievement marks a significant leap forward in India's first bullet train project.(@RailMinIndia) The first breakthrough in the 21 km long tunnel was recorded on Wednesday, an NHSRCL release informed. With this, a 2.7 kilometre continuous tunnel section has been successfully completed using the New Austrian Tunnelling Method (NATM), the release added. This achievement marks a significant leap forward in India's first bullet train project, aimed at connecting Mumbai and Ahmedabad with a high-speed rail corridor, drastically reducing travel time and enhancing transport efficiency between the two financial hubs, it said. "The 21-kilometre tunnel will be a key part of the high-speed rail corridor, with 16 km being constructed using Tunnel Boring Machines (TBMs), and the remaining 5 km through the New Austrian Tunnelling Method (NATM), especially between Shilphata and Ghansoli. Significantly, the tunnel also features a 7 km undersea section beneath Thane Creek," it said. "To expedite tunnelling in the NATM portion, an Additionally Driven Intermediate Tunnel (ADIT) was constructed, which enabled simultaneous excavation from both Ghansoli and Shilphata ends. Of the total NATM section, approximately 1.62 km has been excavated from the Shilphata side, and the cumulative progress stands at 4.3 km," the release informed. Comprehensive safety measures have been implemented at the site, including installation of ground settlement markers, piezometers, inclinometers, strain gauges, and biometric access control systems, the NHSRCL said. These are designed to ensure safe and controlled tunnelling operations without impacting nearby infrastructure or habitats, it added. Sources, however, said TBMs are yet to be received from companies for the construction of the 16-km-long tunnel, though shafts and other equipment to launch these machines are in place. The total cost of the Mumbai-Ahmedabad High Speed Rail Corridor project is pegged at ₹1.08 lakh crore. As per the shareholding pattern, the Union government is to pay ₹10,000 crore to the NHSRCL, while Gujarat and Maharashtra are to pay ₹5,000 crore each. The rest is to be paid by Japan through a loan at 0.1 per cent interest.
News18
24-06-2025
- General
- News18
Video Of Water Leak In Delhi-Bound Vande Bharat Viral; Indian Railways Responds
Last Updated: The video of water leak inside a Delhi-bound Vande Bharat Express was shared widely. In a surprising and frustrating experience, a journey on the Delhi-bound Vande Bharat Express turned into a nightmare for passengers after water started leaking from the train's roof. The leak drenched not only the seats but also the passengers' belongings. The situation was caught on camera by a traveller, and the video has now gone viral on social media. Sharing the video on X (formerly Twitter), the passenger wrote, 'AC not working and water leakage in #VandeBharat train. Extremely uncomfortable journey despite the premium fare. Multiple complaints lodged, but no action taken. Kindly look into it. PNR: 2137164305 @RailMinIndia @IRCTCOFFICIAL1 @AshwiniVaishnaw @RailwaySeva." Watch the video here: AC not working and water leakage in #VandeBharat train. Extremely uncomfortable journey despite premium fare. Multiple complaints lodged but no action taken. Kindly look into it. PNR: 2137164305 @RailMinIndia @IRCTCOFFICIAL1 @AshwiniVaishnaw @RailwaySeva — Darshil Mishra (@MishraDarshil) June 23, 2025 Posted on June 23, the video received more than 5,000 views and attracted numerous comments from viewers. The incident has sparked concern among the public regarding the train's upkeep. Many slammed the poor maintenance and called out the inconvenience caused. The passenger, who was clearly upset, also demanded a full refund, saying the staff behaved irresponsibly throughout the journey. Another video of the incident has surfaced, showing the leak from a different angle. As the video started getting attention, the Railways responded through its official handle, Railway Seva, saying the authorities had already taken action. They explained the water leak happened because the AC drain holes got blocked by the return air filter. As a result, water collected inside the system, and when the train braked, the water flowed into the air duct and leaked into the passenger area. Check the response here: 'A case of water leakage was reported from the return air duct in coach C-7 (seat no. 76) on Train No. 22415 (Varanasi–New Delhi Vande Bharat Express). Root Cause: Condensate water accumulated under the cooling coil of the RMPU due to drain holes of drip tray blocked by Mix media/ Return air filter," the Railway Seva posted on X. 'The water, during braking, entered the return air duct, causing water to drip into the passenger area," the post also added. First Published: June 24, 2025, 18:06 IST
