Latest news with #RanilBoteju
Finextra
15-07-2025
- Business
- Finextra
Lloyds trumpets GenAI knowledge hub's impact
Lloyds Banking Group has built an AI knowledge hub that slashes the time it takes customer-facing employees to answer queries. 0 The UK banking giant's first major GenAI product, the Athena hub acts as a one-stop knowledge shop of information for customer-facing staffers. It can scan the 13,000 internal articles that make up Lloyds' internal knowledge hub for supporting queries on every possible topic a customer could need help with. The tool has reduced the average search time from 59 seconds 20 seconds - a 66% change. Lloyds says that for its telephone banking teams alone, this will lead to 4000 hours of time spent searching - and customers waiting - saved. Since the start of 2025, 21,000 employees have used Athena to search 2.1 million times. By the end of the year, the Group aims to introduce Athena to more users in relevant customer support roles, hitting an estimated 40 million searches. Ranil Boteju, group chief data and analytics officer, Lloyds, says: 'Athena is a monumental leap in our digital and strategic evolution, as we harness the power of generative AI to supercharge efficiency and elevate the customer experience. This technology isn't just an upgrade—it's a revolution. "We are freeing up thousands of hours as Athena puts critical information at our colleagues' fingertips, leaving them free to help our customers with more complex, bespoke needs. The future of work is here, and we're leading the charge!" Earlier this year, Lloyds revealed that it was building a new machine learning and GenAI platform using Google Cloud's Vertex AI. The bank says it expects the technology to bring in at least £50 million in revenue growth and productivity improvements in 2025.
Finextra
09-07-2025
- Business
- Finextra
Lloyds to run two-month Data and AI Summer School for employees
Lloyds Banking Group is expecting to play host to tens of thousands of employees at a two-month Data & AI Summer School as part of a commitment to building a digitally-confident workforce. 1 Earlier this year, the bank forged a landmark partnership with the University of Cambridge to equip senior leaders with the insight and tools to navigate the fast-evolving world of AI. The Summer School builds on this by scaling data and AI learning across the organisation. Operating across more than 250 sessions, the Summer School features a dynamic mix of formats including expert panels and keynote talks to technical workshops, hackathons and gamified sessions. Topics span the full spectrum of data and AI, including Agentic and Generative AI, data strategy, data visualisation, machine learning, and data management. To encourage engagement, the programme includes challenges and prizes. Last year, over 44,000 staff took part in the inaugural summer school. Ranil Boteju, chief data and analytics officer at Lloyds says: 'We are delighted that our Data and AI Summer School is back this year, bigger and better than ever before. This is about democratising data and AI across the Group and building confidence, capability and curiosity at every level.' The initiative is part of Lloyds Banking Group's broader transformation strategy, backed by a £4 billion investment in technology, data, people and operations. It currently has more than 100 AI use cases in pilot, testing or live, and has established a Centre of Excellence for AI to build deep in-house expertise. Sessions include: How Agentic AI is Changing Financial Services Google's 6-Hour AI Prompt Engineering in 30 Minutes The Beautiful Science of Data Visualisation Data Storytelling with Google Reinforcement Learning: What Is It?
Yahoo
04-07-2025
- Business
- Yahoo
Lloyds Banking Group taps UnlikelyAI for customer experience
Lloyds Banking Group has collaborated with UnlikelyAI to explore the application of AI in customer experience. The partnership will focus on evaluating explainable AI through UnlikelyAI's neuro symbolic platform, which combines neural networks and symbolic reasoning to produce accurate and transparent results. Founded by William Tunstall-Pedoe, who previously developed the Evi voice assistant later integrated into Amazon's Alexa, UnlikelyAI will support Lloyds in a proof-of-concept study within its Innovation Sandbox. The initiative will assess the potential of neurosymbolic AI to deliver accountable solutions across the organisation to enhance decision-making. Lloyds Banking Group chief data and analytics officer Ranil Boteju stated: 'UnlikelyAI's neurosymbolic approach will allow us to test innovative new features for colleagues and customers that are not only useful, fast and intelligent, but also transparent and reliable. Together with UnlikelyAI, we are committed to ensuring that innovation goes hand-in-hand with customer benefit, accuracy and compliance.' UnlikelyAI founder and CEO William Tunstall-Pedoe said: 'This new Lloyds UnlikelyAI partnership with one of the biggest, oldest, and most trusted British banks is testament to the demand for novel AI solutions in regulated industries. 'We built UnlikelyAI to solve the fundamental problems that have prevented LLMs from being deployed safely in customer-facing financial services. Our unique approach enables banks to harness the power of conversational AI while complying with the regulations and standards that are fundamental to operations.' In April, Lloyds partnered with Google Cloud to advance its artificial intelligence and data science capabilities. This collaboration involves the creation of a machine learning and generative AI platform utilising Google Cloud's Vertex AI. "Lloyds Banking Group taps UnlikelyAI for customer experience " was originally created and published by Retail Banker International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Finextra
15-05-2025
- Business
- Finextra
Lloyds selects Moneyhub for transaction data enrichment
Lloyds banking Group is to pair inhouse-developed GenAI with transaction categorisation data from Moneyhub to give customers real-time insights into their spending habits. 1 Moneyhub's technology will categorise all of the bank's transactions, including card transactions, direct debits, standing orders, transfers, and faster payments for both income and expenditure. Ranil Boteju, group chief data and analytics officer at Lloyds Banking Group, says the initiative will support customers to understand what they spend their money on, and improve their personalised digital banking experiences. 'Partnering with Moneyhub will allow us to rapidly deliver far richer and more valuable insights for our customers," he says. "By combining Moneyhub's advanced categorisation technology with our in-house GenAI expertise, we'll improve the time and accuracy of transaction classifications, unlocking new products and services for our customers and providing real-time insights so they can make more informed financial decisions.' Lloyds acquired a minority stake in Moneyhub as part of a £35 million funding round in 2022.
