Latest news with #ResQ
The Independent
02-07-2025
- Business
- The Independent
ResQ - Turning data into action for an unbeatable customer experience
Despite the sector moving rapidly into an AI-powered era, human conversation is still critical in managing customer service and sales. Every interaction counts, and relying on sample-based QA or outdated coaching models is no longer enough. ResQ is an outsourced call centre business, and iQ is its next-generation AI platform that helps service businesses elevate the performance of their people and their processes. Built by a contact centre, specifically for contact centres, it provides real-time visibility, actionable insight and quality assurance across 100 per cent of customer interactions. Many contact centre businesses are focused on using AI to automate customer interactions and drive down cost. ResQ's focus isn't on replacing people – it's about supporting them to perform at their very best. IQ listens to every call, flags risk, tracks sentiment and identifies what top-performing agents are doing differently and shares it across the team. This empowers managers to coach with precision, not guesswork, and gives agents timely feedback they can act on straight away. ResQ's blue-chip clients are benefitting from increased first-call resolution and conversion rates, reduced cost-to-serve through more efficient operations, fewer compliance breaches, reduced risk exposure and faster onboarding and upskilling of agents with intelligent coaching tools. When teams are supported by the right technology, they're more confident, more consistent, and more commercially effective. Unlike many generic AI tools, ResQ iQ is contact-centre specific, system-agnostic and easy to integrate into existing workflows. It delivers the kind of clarity and oversight that helps you scale without losing control – whether your operation is onshore, offshore, in-house or outsourced. By surfacing data you can trust and turning it into action at the point of need, ResQ iQ helps leaders focus on what really matters: improving outcomes, reducing risk and creating better customer experiences – all without adding headcount or overhead. In a world where AI is often used to automate conversations, ResQ iQ uses it to improve them. It's about making sure every customer interaction, no matter who answers the call, meets the standard your brand demands and your customers expect.
Yahoo
07-03-2025
- General
- Yahoo
Golden eagle soars again after rescue in Tunisia
Aquila, a rescued golden eagle, was grounded after captors in Tunisia clipped his wings, but after months of rehabilitation he was set free -- a rare success story in a country where wildlife is threatened by climate change and human activity. "ResQ," a programme launched two years ago by the Tunisian Wildlife Association (ATVS), has given Aquila a second chance as birds and other animals increasingly fall victim to poaching, habitat loss and extreme weather. Run by about 40 conservationists -- mainly young students but also professionals -- the initiative rescues injured animals and raises awareness of wildlife in the North African country. "When we rescue these birds, their wings are often cut, and they're in terrible shape," said Ridha Ouni, who looked after Aquila and heads the Tunisian Ornithology Association. "It's heartbreaking to see such noble creatures treated this way." The golden eagle, scientific name Aquila chrysaetos, is protected under Tunisian law and listed as a threatened species by the International Union for Conservation of Nature. Despite that, it is often illegally hunted and trapped, while droughts and other climate-related changes shrink its habitat, according to IUCN. - 'Exceptional' - Aquila was seized from a private owner in July 2024 in the semi-desert region of Gabes, before being transferred to Ouni's rehabilitation centre on his farm in Sidi Thabet. The farm also shelters a dozen rescued falcons, harriers and kites -- many with clipped wings -- as we as fennec foxes and wolves. More than 200 animals have passed through the makeshift rehab centre, said Ouni, who added that releasing Aquila from the peak of Mount Sidi Zid gave him the best chance of survival. "Now it's migration season, the best time to release him," said the self-taught conservationist now in his 60s, watching as the bird took flight. For Jamila Bouayed, the 32-year-old director of ATVS, the moment was deeply moving: "rehabilitating a wild animal and returning it to nature is exceptional." Maha Clostio, a 27-year-old Tunisian-American veterinary student, was also part of the effort. "We were in the south to release a fennec fox" when Aquila was found, she recalled. "He was dehydrated, had injuries on his talons, and was a little sick." - 'Long road ahead' - With only around 50 breeding pairs of golden eagles left in Tunisia, according to Ouni, the group hopes efforts will help preserve the population. Habib Rekik, an IT specialist and ResQ coordinator, films releases and other activities on his action camera. "There's a long way to go," he said. "Few people here know these animals are protected by law, that they belong in nature, and not in cages or gardens." "We must also boycott poachers who fuel an illegal trade," he added, referring to people who catch birds of prey and use them for profit. In Sidi Bou Said, a picturesque village overlooking the Mediterranean north of Tunis, tourists are often seen posing for photos with falcons in exchange of money to handlers. "If you want to see a bird of prey -- animals we revere in Arab culture -- watch documentaries or go out in nature," said Rekik. On social media, the group's outreach is growing. But with conservation costs high and with government funding for non-governmental organisations, ResQ relies entirely on private donations and crowdfunding. Its next goal is to renovate Ouni's aviaries and establish an environmental education centre to inspire future conservationists. fka/bou/dv
