Latest news with #RohanJoshi
Forbes
6 days ago
- Business
- Forbes
How AI Agents Can Help Improve Employee Happiness
Rohan Joshi is the CEO and co-founder of Wolken Software , a leading IT service management and customer service desk software provider. getty When AI was first introduced into the customer service process of global B2B organizations, there was understandable skepticism about how employees would react. Would they worry the tech would replace their jobs? Would fear prevent adoption and limit the potential business benefits? Over the last five years, AI-powered customer service has seen significant growth. In 2021, AI chatbots alone saw a 45% year-over-year increase in use. By 2023, just over two-thirds of consumers were happy with their last chatbot interaction. And customer service employees? It turns out they are satisfied with AI as well. Instead of worry or fear, they have embraced a technology that has increased their job satisfaction and happiness. Since happier employees are more productive employees, how can B2B business leaders harness the power of AI for their customer service teams? AI is extremely powerful, but it is not a magic bullet. Introducing it blindly without a clear strategy and measurable goals in place is a recipe for disaster in terms of both customer satisfaction and customer service employee morale. What can AI do for customer service processes? For B2B organizations, it can address lower-level issues and menial tasks so that human employees can focus on higher value escalations. As a result, smaller problems can be resolved faster to the benefit and satisfaction of both customers and employees. It's useful to view AI as an assistant to customer service agents. The tech can handle smaller issues without the agent needing to get involved. For more complex issues, AI can help human agents resolve issues faster by pulling relevant information in near real time. For customer service employees, AI can enable increased productivity and reduce burnout from repetitive, low-level tasks. Both of these can help lead to happier, more engaged employees and less turnover, which is good for the overall health of the team. With an understanding of what AI can do for B2B customer service teams, the next step is to understand the ways employees might be impacted and how they may need education to use new tools effectively. The use of AI may change former customer service processes, and this change may necessitate some general upskilling. Take data security as an example. Customer service employees should understand which data AI can access and how AI can access it securely and appropriately. Data may be input into a knowledge base for one purpose and AI will unintentionally use it for another purpose. Making sure your customer success teams can understand AI is crucial for them to be able to use it effectively. Step 3: Set expectations at the beginning. As with any major technology implementation, it's important for business leaders to be transparent with employees about what they can expect from the outset. For B2B organizations introducing AI into their customer service stack, this means communicating with the relevant team members early and often about what is changing, as well as when and how it will impact them. Reassure employees that AI is not replacing them. Be clear about the uses of AI in the customer service process and explain the benefits employees can expect from AI support in their day-to-day work. Step 4: Measure and adjust. As with any tech initiative, it's important to measure its impact at regular intervals. If B2B organizations want to ensure AI is having a positive impact on their customer service teams, one of the easiest ways to do this is simply to ask employees. Working with (instead of dictating to) employees about how AI can make their day-to-day jobs easier and more fulfilling is hugely impactful. Surveying employees on the benefits of AI implementation is a relatively low-lift way to get real-time feedback. Another consideration for AI may be how it can help improve the work-life balance for customer service agents. If a server going down over the weekend or during a holiday can be identified and resolved by AI rather than requiring human intervention, employees are less likely to get burnt out by the feeling that they're "always on." Again, asking employees how AI can improve customer service processes and then listening to their feedback can be impactful in increasing happiness and reducing turnover. Step 5: Be flexible and prepared to iterate. When it comes to AI, B2B business leaders can be sure of one thing: the technology will continue to evolve and disrupt business at a breakneck pace. Keep the lines of communication between IT and customer service open so that cross-organizational teams can work together to make sure that the technology is being implemented in ways that keep both end users and customer service agents happy and satisfied. Many B2B companies have seen AI implementations lead to improved customer service scores. While there is still a healthy amount of skepticism about AI among customer service agents, these results can help increase satisfaction at work while fueling new career growth paths through reskilling and upskilling initiatives within their company. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
NDTV
20-06-2025
- Entertainment
- NDTV
Watch: Comedian Rohan Joshi Explains Why Sachin Tendulkar Should Not Be Reddit's Brand Ambassador
As Reddit announced cricket legend Sachin Tendulkar as its brand ambassador, comedian Rohan Joshi shared his thoughts in a now-viral Instagram reel. In the clip, Joshi called out Reddit's decision, saying that Sachin Tendulkar is a legend and deserves all the love, but he is the wrong pick for the social media platform. "He is an icon, obviously one of the greatest people to have ever played the game of cricket and one of the greatest Indian sporting legends of all time. But, l am sorry he can not be the brand ambassador for Reddit for one very simple scientific reason," Joshi said in the viral Instagram video. "It's straightforward. Sachin Tendulkar played 664 international matches over his 24-year career. I'm not even counting his first-class matches," he added, noting that Sachin spent almost 200 days a year outdoors, "touching grass". According to the comedian, Redditors are known for staying indoors. So, someone as active as Sachin Tendulkar is the complete opposite. "Sorry. No one who has gone outside and touched that much grass is allowed to endorse Reddit. It is just antithetical to its values," Rohan Joshi concluded. View this post on Instagram A post shared by Rohan Joshi (@mojorojo) Since being shared, the video has accumulated more than 2 million views. Reacting to the post, one user jokingly wrote, "I Completely agree with you hence I think the best candidate for this position who meets all the requirements is Rohan Joshi, my vote is with him." "I really think u should be the brand ambassador of reddit, only influencer who deserves this," commented another. "Hahahahah this is absolutely true , i vote for tanmay for brand ambassador of reddit," quipped a third user. "This position is only fit for Mr. Rohan Joshi, voting for you immediately," one user wrote. "he's making a scientific and sensible point guys," said another. Sachin Tendulkar named Reddit's brand ambassador Sachin Tendulkar was announced as Reddit's brand ambassador on Wednesday. Talking about joining hands with Reddit, the legendary cricketer said, "For me, cricket has always been about that pure connection with people, on and off the field. In getting to know Reddit, what stands out is the sheer passion that brings its communities together. I'm especially looking forward to discovering conversations on r/IndiaCricket and r/IndianSports." "It's a unique platform where people truly share what they love. This association gives me an opportunity to connect with fans in new ways and celebrate our shared love for sports," he added.
Mint
19-06-2025
- Entertainment
- Mint
‘Scientific reason' why Sachin Tendulkar should not be Reddit's brand ambassador: Rohan Joshi's video goes viral
Reddit has announced Sachin Tendulkar as its brand ambassador. The Indian cricket legend will use his official profile to share match thoughts, personal stories and special content. However, as per comedian Rohan Joshi, it's a bad idea. His hilarious explanation of why Sachin Tendulkar is the wrong choice as Reddit's brand ambassador has now gone viral. In an Instagram Reel that has not gained over 1.2 million views, Joshi says Sachin is a legend and deserves all the love, but he's the wrong pick for Reddit. 'He is an icon, obviously one of the greatest people to have ever played the game of cricket and one of the greatest Indian sporting legends of all time. But, l am sorry he can not be the brand ambassador for Reddit for one very simple scientific reason,' Rohan Joshi says in the viral Instagram Reel. Sachin played 664 international matches over 24 years, which means he spent around 200 days a year outdoors 'touching grass'. According to Rohan Joshi, Reddit users are known for staying indoors. So, someone as active as Sachin is the complete opposite. 'No one who has gone outside and touched that much grass is allowed to endorse Reddit, just antithetical to its values,' Rohan Joshi concluded with, 'Love you, Sachin.' Rohal Joshi's video attracted funny reactions. Fellow comedian Tanmay Bhat wrote, 'BRB, filing FIR on you.' 'I Completely agree with you hence I think the best candidate for this position who meets all the requirements is Rohan Joshi, my vote is with him,' quipped one user. Another user wrote, 'You really miss Mumbai Police, don't you?' 'Great move Rohan, AIB members talking about Sachin always ends well,' wrote another while hinting at Tanmay Bhat's controversy. In May 2016, the Mumbai Police was asked to investigate Bhat after BJP leader Ashish Shelar accused Bhat of insulting Sachin Tendulkar and Lata Mangeshkar in a Facebook video. In the clip, Bhat – the face of now-dissolved comedy group AIB – used face-swap effects to act like both stars and joked about Virat Kohli being better than Tendulkar. His portrayal of Tendulkar also made fun of Lata's age, calling her '5,000 years old'.
Indian Express
26-05-2025
- Entertainment
- Indian Express
pop culture
Comedy, controversy, and creativity: Rohan Joshi on Comic Con, pop culture, journalism and more December 17, 2024 3:37 pm Comedian Rohan Joshi also spoke about choosing comedy after pursuing a journalism degree, pop culture, comic con, comedy landscape in India, and more.
Hindustan Times
26-04-2025
- Business
- Hindustan Times
Homebuyers' guide: Why owning a home involves more than just paying EMIs
Rohan Joshi, a Chandigarh resident, purchased an apartment in an upscale complex for ₹80 lakh in 2023. His equated monthly instalment (EMI) is around ₹75,000. Though he stretched his budget slightly, he ensured the EMI remained close to 35% of his take-home salary. He also allocated funds for the interiors. However, after moving in, Rohan realised that several additional expenses were creeping into his monthly outgo. When purchasing a home, it's important to account for these hidden or extra costs. And if you're planning to rent out your property, there are also certain deductions you should keep in mind. Maintenance charges: 'Maintenance charges, paid monthly to the housing society or developer, cover services like security, landscaping, and common area upkeep, and can run into a few thousand rupees each month,' says Amit Prakash Singh, co-founder and chief business officer, Urban Money, a loan advisory services firm. Since his apartment is in a complex and offers several additional facilities, Joshi pays a maintenance charge of ₹7,000 every month. Recently there has been some clarification on the GST to be paid on maintenance charges. Resident Welfare Associations (RWAs) are liable to register under GST and charge it on monthly maintenance fees only if the amount exceeds ₹7,500 per member. However, if the total annual turnover of the RWA is below ₹20 lakh, GST registration is not required, even if the individual contributions are higher. It's important to note that security deposits collected for maintenance purposes are not treated as payments for services and therefore do not attract GST. RWAs must ensure they stay within both these thresholds to remain exempt from GST obligations. Buyers should also budget for utility deposits and bills—initial charges and ongoing costs for electricity, water, and internet. Insurance costs: Insuring your home is not mandatory but it is recommended. We have seen several recent instances of cities affected by floods and earthquakes. Not having home insurance can mean financial loss if the structure of the home or its contents are damaged. A comprehensive home insurance policy can cover against such damages. However, home insurance costs are relatively low and a comprehensive home insurance policy for a 3BHK apartment could cost you between ₹6,000 to ₹7,000 a year. 'These costs can vary significantly based on the property's age, location, and construction quality, but they typically account for a modest share of your monthly outgo—often around 10% to 20% of your EMI. While this is a general benchmark, the actual amount may differ, so it's important for buyers to do their own due diligence,' says Singh. Factoring these expenses into your affordability assessment early on leads to more accurate financial planning and helps avoid unexpected strain post-purchase. If you rent out your property, you are eligible for additional deductions that help reduce taxable rental income. The regular maintenance charge would normally be paid by the tenant according to the rent agreement. Here's how the rental income is calculated. 'First is the Gross Annual Value (GAV) or the total rent received in a year. From GAV, subtract municipal/property tax paid to arrive at the Net Annual Value (NAV). Under Section 24(a), claim a standard deduction of 30% of NAV to cover maintenance and repairs,' says Deepak Kumar Jain, founder and CEO, For example, suppose your gross annual rent is ₹3,00,000 and you paid ₹15,000 in property tax. This amount is then added to your total income and taxed as per your applicable slab. Anagh Pal is a personal finance expert who writes on real estate, tax, insurance, mutual funds and other topics
