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Forbes
7 days ago
- Business
- Forbes
Generative AI's Benefit Extends Well Beyond The Office
Generative AI is providing significant benefits for workers in the field, especially for organizations like SA Power Networks, the sole electricity distributor in South Australia. getty By Maarten Rikken, SAP There are bold predictions about the impact of generative AI: that it's set to affect almost 40% of global jobs and increase global GDP by $7 trillion. The predictions tend to focus on knowledge workers, so it can be easy to forget that generative AI's impact is being felt by operational and frontline workers, too. This isn't to say generative AI's benefits for knowledge workers aren't compelling. It's already eliminating repetitive tasks and increasing efficiency. The thing is, it's also providing significant benefits for workers in the field, especially for organizations like SA Power Networks, the sole electricity distributor in South Australia. South Australia is a large state, and SA Power Networks' service technicians must maintain electricity poles and infrastructure across a vast space, including in rural and metropolitan areas. Field technicians often need information, such as the pole's installation date, known hazards, voltage, and circuit diagrams, to do their jobs. "When our crews are out there looking at a pole in a storm, for example, they need information about what has happened in the past," says Jason Anthony, Head of Enterprise Applications, SA Power Networks. "The difficulty is bringing that information to a person who's in a raised work platform 10 meters off the ground." Find out how to build custom AI applications with AI for SAP Business Technology Platform (BTP) To get that information into the hands of their crews, SA Power Networks built a custom generative AI application that lets them search through relevant information with natural language. Ways generative AI benefits the field There are a few generative AI qualities that stand out for SA Power Networks' field technicians. Gen AI is accessible and excellent at quickly sifting through vast amounts of data to provide relevant information. This accelerates research and gets service technicians the answers they need to do their jobs. When you combine this incredible analytical ability with accessibility, we see what makes Gen AI so attractive to people in the field. "Gen AI has allowed us to put 50 years of information into the hands of our field technicians with a simple query, either through natural language or presenting it based on contextual information," says Matt Pritchard, Head of Architecture and Data, SA Power Networks. Natural language interfaces (NFIs) let people interact in a way that feels natural, through spoken or written language, without learning specific commands or navigating complex systems. When leveraged in customer service, they often result in more self-service use and fewer interactions, which improves both the customer and employee experience. SA Power Networks' need to analyze 50 years of data also speaks to generative AI's scalability and customization. Building a generative AI app for your business can offer big benefits. Once you know what you want the app to do—analyze data or improve customer service, for example—you'll need to select the model you want to train and gather the data to train it. Then, it's a case of building an interface for users to interact with. Custom applications let you offer a personalized user experience. Because the model is trained on a specific dataset relevant to your business processes, it will generally offer significantly better performance and accuracy. Additionally, as your business needs evolve, you can easily update and retrain your model to adapt to new data and challenges. "Gen AI has been a game changer for us, in terms of serving information in a fast and meaningful manner," says Pritchard. "By building custom applications that use Gen AI, we can put information in the hands of our field crews, who really just want to do their jobs as quickly and as safely as possible." Getting the most out of Gen AI Organizations like SA Power Networks show that the impact of Gen AI is broad-reaching when applied correctly, especially when building custom applications. Tailored AI applications let organizations generate highly accurate and contextual results built with the audience in mind. For SA Power Networks, this was making historical information accessible to field technicians through natural language. Find out how to build custom AI applications with AI for SAP Business Technology Platform (BTP)
Finextra
27-05-2025
- Business
- Finextra
JPMorgan to integrate banking services with SAP S/4HANA Cloud
J.P. Morgan announced a collaboration that will enable the integration of banking services into the SAP S/4HANA Cloud to provide joint clients with access to J.P. Morgan Payments' treasury and payments capabilities aligned with cloud and business AI capabilities from SAP. 0 Announced at the SAP Sapphire & ASUG Annual Conference Orlando in 2025, the two organizations will work to deliver new value-added services to mutual clients to modernize their treasury experience, streamline financial operations, reduce fraud, and accelerate the adoption of cloud services. This is in addition to existing J.P. Morgan Payments integrations with SAP, which are part of the J.P. Morgan Payments Partner Network. This network combines J.P. Morgan Payments' comprehensive suite of payment solutions with over 80 third-party integrations to assist J.P. Morgan Payments clients in developing, implementing, expanding and optimizing payments strategies tailored to their business needs. Leveraging integrations with the SAP Multi-Bank Connectivity solution and SAP Business Technology Platform, this collaboration plans to enable corporate finance teams to access the Joule copilot from SAP and harness the power of business data to help make financial processes more efficient and insightful. 'We're excited to elevate our relationship with SAP by connecting best in-class cloud solutions from SAP with J.P. Morgan's integrated banking services,' said Jennifer Piepszak, Chief Operating Officer at JPMorganChase. 'We're committed to being dependable partners to businesses all over the world, regardless of economic or market conditions and see tremendous opportunities afforded by new technology, including innovations using cloud and AI.' Together, SAP and J.P. Morgan are helping transform financial operations by reducing manual work and analysis so that finance departments can more efficiently manage their resources. "We're committed to meeting clients where they are and powering their business through our extensive Enterprise Resource Planning (ERP) relationships and integrations,' said Sam Yen, Global Head of Enterprise Application Solutions at J.P. Morgan Payments. 'Through our relationship with SAP, we're aligning with their cloud and AI capabilities, which allows us to expand our ERP connectivity and empower clients to create integrated, future-proof payment experiences that accelerate their business growth.' For those attending SAP Sapphire Orlando, J.P Morgan Payments leaders will be sharing more details around our integrations and collaboration with SAP. Join the 'Treasury transformation with J.P. Morgan and Accenture' session at SAP Sapphire to learn about how J.P. Morgan Payments and Accenture are leveraging SAP S/4HANA to transform financial management featuring Alan Ng, Managing Director, Payments Consulting at Accenture, and Papa Faye, Managing Director, Head of Integrated Channels & EMEA Digital at J.P. Morgan Payments. Join the 'Innovative, AI-driven, embedded financial services for corporations' session at SAP Sapphire featuring insights from Falk Rieker, Global Head of SAP IBU Financial Services at SAP, and J.P. Morgan Payments' Yen about how SAP and J.P. Morgan Payments' collaboration delivers value to CFOs and mutual clients. Join the 'Next-generation, AI-powered cash visibility and instant payments' session at SAP Sapphire to see Stephan Mueller, Solution Owner, Payments at SAP SE, and Santiago Alcaraz, Head of ERP Integrated Solutions at J.P. Morgan Payments, showcase how SAP's cloud capabilities, SAP Business AI, and J.P. Morgan Payments solutions work together to bring powerful services to joint clients. Read more about SAP and J.P. Morgan Payments' integrations in the 2025 SAP Innovation Guide. J.P. Morgan Payments will also be at this year's SAP for Treasury and Working Capital Management Conference. For more information about J.P. Morgan Payments' presence at SAP Sapphire, please visit this page. Future capabilities are under development and features and timeline are subject to change at the bank's sole discretion.
Business Insider
26-05-2025
- Business
- Business Insider
Capgemini, Mistral AI, SAP announce expansion of strategic partnership
Capgemini (CGEMY) announced an expansion of its strategic partnership with Mistral AI and SAP (SAP) to help drive growth for regulated organizations by transforming operations and improving business outcomes, through a broad range of AI models. This collaboration provides a trusted and secure environment to deploy custom AI solutions within SAP for those industries with strict data requirements such as financial services, public sector, aerospace & defense, and energy & utilities. Leveraging Mistral AI's generative AI models and the SAP Business Technology Platform, Capgemini aims to develop multiple easily accessible business AI use cases, with a lower carbon footprint. Confident Investing Starts Here:
Yahoo
26-05-2025
- Business
- Yahoo
Capgemini, Mistral AI and SAP partner on AI for regulated sectors
Technology companies Capgemini, Mistral AI and SAP have joined forces to offer an array of artificial intelligence (AI) models for the regulated industry. Capgemini said the collaboration aims to establish a 'trusted and secure' framework for deploying bespoke AI solutions within SAP environments, with a focus on industries that face stringent data requirements, including financial services, the public sector, aerospace and defence, and energy and utilities. By combining Mistral AI's generative AI models with the SAP Business Technology Platform (BTP), Capgemini plans to develop low-carbon, business-ready AI use cases that are accessible and scalable. Capgemini chief strategy and development officer and group executive board member Fernando Alvarez said: 'Enterprises are increasingly turning to generative AI to enhance their resilience, streamline operations and accelerate time to value. 'As a trusted business and technology transformation partner to our clients, Capgemini is committed to helping them evolve their critical business processes through the secure and tailored application of AI.' The integration of AI, Capgemini said, will support businesses in building resilience by modelling scenarios, planning for disruptions, and responding to market shifts. It also offers a competitive edge by enabling tailored customer experiences, adaptive supply chains, and enriched digital services. However, organisations in highly regulated industries or those managing sensitive data often struggle to access these benefits due to strict compliance requirements. Addressing this, the partnership will offer secure, advanced generative AI capabilities within platforms such as the self-hosted SAP BTP. As part of the initiative, Capgemini will offer over 50 pre-designed, industry-specific AI applications, built with Mistral AI's models and certified by SAP. These solutions are designed to align with responsible AI principles, ensuring data privacy, security, and regulatory compliance. Mistral AI executive board member and global head of revenue Marjorie Janiewicz said: 'By combining our frontier, multilingual and highly customisable AI models with Capgemini's expertise in delivering real world industry-specific generative AI solutions, and the assurance of SAP's robust technology platform, we are making the effective integration of AI more accessible for all organisations, including those in highly regulated industries.' Earlier this month, Mistral AI launched Le Chat Enterprise, an enterprise-focused AI assistant. Le Chat Enterprise, equipped with the Mistral Medium 3 model, addresses enterprise AI challenges such as tool fragmentation, insecure knowledge integration, rigid models, and slow ROI. "Capgemini, Mistral AI and SAP partner on AI for regulated sectors " was originally created and published by Verdict, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Business Upturn
26-05-2025
- Business
- Business Upturn
Capgemini, Mistral AI and SAP combine forces to offer secure, scalable gen AI-powered solutions for regulated industries
Press contact: Antara Nandy Tel.:+ 91 9674515119 E-mail: [email protected] Capgemini, Mistral AI and SAP combine forces to offer secure, scalable gen AI-powered solutions for regulated industries Paris, May 26 2025 – Capgemini today announced an expansion of its strategic partnership with Mistral AI , a leader in innovative AI model development, and SAP , to help drive growth for regulated organizations by transforming operations and improving business outcomes, through a broad range of AI models. This unique collaboration provides a trusted and secure environment to deploy custom AI solutions within SAP for those industries with strict data requirements such as financial services, public sector, aerospace & defense, and energy & utilities. Leveraging Mistral AI's revolutionary generative AI (gen AI) models and the SAP Business Technology Platform (BTP), Capgemini aims to develop multiple easily accessible business AI use cases, with a lower carbon footprint. Enterprises are increasingly turning to business AI to optimize processes and decision-making, while integrating generative AI to drive greater business value. This combination enables organizations to increase resilience by simulating scenarios, preparing response plans for crises, and quickly adapting to market changes. These technologies also help organizations gain a significant competitive edge, differentiating themselves through more personalized customer experiences, adapting their supply chain to high personalization, and enriching products with high value digital services. By leveraging AI, organizations can achieve both top and bottom-line improvements across numerous functional areas. Moreover, organizations in regulated industries or those handling sensitive data often find it challenging to access these benefits. They require advanced generative AI models that operate within a secure environment such as the self-hosted SAP Business Technology Platform. As part of this new collaboration, Capgemini will offer an extensive library of 50+ pre-built custom business AI use cases, including those validated by SAP, leveraging Mistral AI models. These are categorized by a specific industry and process-driven approach. The solutions are grounded in responsible and ethical AI by design, with built-in governance and alignment with regulations, enabling innovation while also ensuring data security. Example use cases include: Aerospace and Defense: Augmented field workers that can efficiently resolve non-conformities in operations. Energy and Utilities: Drone based inspection that e nables predictive maintenance and generates actionable insights Across industries: Intelligent indirect purchasing that helps to easily and quickly select the most convenient products from multiple suppliers. This collaboration offers dual benefits – it accelerates the deployment of custom generative AI solutions within SAP for all organizations and enables those organizations requiring secure environments for regulatory or privacy purposes to leverage generative AI solutions. 'This new collaboration between Capgemini, Mistral AI and SAP unlocks new high-value business use cases for organizations seeking to augment their operations with generative AI capabilities,' said Marjorie Janiewicz, Mistral AI Executive Board member and Global Head of Revenue . 'By combining our frontier, multilingual and highly customizable AI models with Capgemini's expertise in delivering real world industry-specific generative AI solutions, and the assurance of SAP's robust technology platform, we are making the effective integration of AI more accessible for all organizations, including those in highly regulated industries.' 'Enterprises are increasingly turning to generative AI to enhance their resilience, streamline operations and accelerate time to value. As a trusted business and technology transformation partner to our clients, Capgemini is committed to helping them evolve their critical business processes through the secure and tailored application of AI,' said Fernando Alvarez, Chief Strategy and Development Officer and Group Executive Board member at Capgemini . 'Together with Mistral AI and SAP, we can empower organizations to access a broad range of innovative and customized AI models, to drive significant business value and foster sustainable growth.' 'The collaboration is a powerful example of how we are enabling enterprises to leverage the power of generative AI to address their most critical business challenges,' said Thomas Saueressig, Member of the Executive Board of SAP SE, Customer Services & Delivery. 'With SAP Business Technology Platform as a secure and scalable foundation, we're enabling organizations, especially those in regulated industries, to adopt AI with confidence, trust, and speed in a way that delivers real business value.' Capgemini has worked closely with SAP on further expanding its dedicated Global SAP Center of Excellence to help organizations address their critical business challenges using gen AI. For example, the partners have worked with Brose , a leading automotive supplier, to deliver an AI-powered assistant for suppliers – SupplierGPT. This centralized digital platform helped enhance collaboration across Brose's global supplier network, leading to increased efficiency in supplier onboarding and more consistent process execution. Michael Seifert, Business Product Owner Brose Supplier Portal, Brose Fahrzeugteile SE & Co. KG said, 'Together with Capgemini, we were able to implement SupplierGPT, from idea to reality within a few weeks. This solution enables the seamless integration of new innovations and supports rapid go-to-market, thanks to the AI services in SAP BTP. This co-innovation model combines the expertise of Capgemini, Brose and SAP to allow joint pilots to be designed, implemented, and tested quickly.' Award-winning AI solutions Capgemini recently won the 2025 SAP Pinnacle Award for Business AI Innovation in the Customer AI use case category, further demonstrating its leadership in delivering compelling AI-powered solutions with SAP. This award is part of SAP's global partner recognition program, which highlights its partners worldwide who demonstrate exceptional performance and innovation. About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want |
