Latest news with #ScottMurphy
Forbes
26-06-2025
- Business
- Forbes
Control What You Can: A Blueprint For Thriving As A Legacy Company
Scott Murphy, President and Chief Executive Officer, Jewelers Mutual®. While tradition and heritage are valuable assets for legacy companies, they can sometimes create a false sense of security in the face of rapid change. Technological change and evolving customer expectations are irresistible forces that, if you are not careful, can easily overwhelm your company's infrastructure in a matter of months. If you lead an established company, you likely already feel the strain between preserving what works and staying relevant. I have experienced this firsthand at my company, which has more than 100 years of history, and I have learned that staying still is not an option. Our transformation has included digitizing core processes, acquiring new businesses, and reimagining how we support customers and partners across our industry. These are all tried and true practices, but what makes them effective strategies in managing change is how you execute them: with a proactive approach and a belief that change can help you maximize your success instead of toppling it. Creating A Blueprint For Change-Management Here are four actionable strategies I recommend to other legacy business leaders looking to drive growth while honoring their company's roots: Resistance to change is often your biggest internal threat. I have found that success in overcoming it starts with how you communicate change. For example, our company began tying every change initiative to a customer outcome and ensured all levels of leadership could clearly explain the "why" behind the initiative. We also made it a habit to involve employees early through ideation sessions and to provide regular updates. Celebrate your progress often, even small wins—it helps build momentum and normalize innovation. Legacy companies typically have the resources and trust to lead disruption—but you must be willing to rethink even your most successful offerings. We recognized the need to modernize jewelry insurance at the point of sale, which led us to develop a mobile app. It was a bold shift from traditional models, but the decision to act proactively—before our customers demanded it—gave us a competitive edge. Ask yourself: What part of your business are you afraid to touch? That is often where innovation needs to happen most. Many organizations collect customer feedback, but the differentiator lies in how effectively that feedback is synthesized and acted upon. By combining usage trends from your various touchpoints (such as your website and mobile app) with data from service centers and post-interaction surveys, you can identify friction points and iterate quickly. For example, we implemented a unified customer data platform that allows us to proactively resolve service pain points, improve digital self-service functionality and strengthen omnichannel support. These insights have informed product enhancements and led to measurable improvements in engagement and satisfaction. I encourage you to invest in tools that centralize and surface feedback, whether they be a CRM system or custom dashboard. More importantly, empower your teams to act on what they learn. I have found that true personalization is not about having more data—it is about using that data to show customers you are listening and can meet them where they are. Build influence, create space for innovation, communicate your progress effectively, and empower your teams to do the same. In my experience, focusing on what can be controlled—and not letting things outside of that control paralyze your progress—is key. Establish a framework that empowers employees at every level to take ownership of ideas and drive initiatives forward. Look for technology solutions that generate measurable ROI, such as reducing manual processes through automation and digitization. I also recommend investing in self-service tools and streamlined digital platforms that directly support customer experience and business growth. This kind of proactive mindset can not only accelerate progress but also build organizational confidence and support a culture where innovation is continuous and sustainable. The Advantages Of Embracing Change By prioritizing continuous adaptation, you can regularly assess and adapt your business processes, product offerings and customer engagement strategies. You can also foster stronger, more long-term customer relationships. With expertly tailored personalized communication and a commitment to customer satisfaction, these relationships can feel more valuable to the customers they are meant to serve. Conclusion Legacy companies often have strengths that younger organizations do not, including history, trust and a strong foundation. I have seen how honoring our past while building boldly toward the future can be a winning combination. If you pair that foundation with a customer-first mindset, the right tools and a willingness to challenge assumptions, your legacy can not only survive, but thrive. Change is inevitable. Growth is optional. Choose to grow. Forbes Business Council is the foremost growth and networking organization for business owners and leaders. Do I qualify?
Yahoo
21-05-2025
- Business
- Yahoo
Here's How to Fly in the Dunkin'-Themed JetBlue Plane
JetBlue unveiled a Dunkin'-themed Airbus A320 to celebrate nearly 20 years of partnership with the coffee brand The aircraft debuted in Boston, honoring the companies' shared hometown roots From May 19 to Sept. 1, Monday passengers on the jet get loyalty perks, including status upgrades for JetBlue TrueBlue and Dunkin' Rewards membersJetBlue and Dunkin' are taking their partnership sky-high — literally. Earlier this month, the airline debuted a brand-new aircraft in a vibrant Dunkin'-themed colorway to celebrate its nearly 20-year partnership with the popular coffee house. The Airbus A320, now playfully named 'Brewing Altitude,' features a swirl of donuts, coffee cups, and Dunkin's signature pink, yellow and orange hues. Brewing Altitude made its colorful debut at a celebration in Boston where both brands share hometown pride and loyal coffee-loving travelers. JetBlue first started serving Dunkin's Original Blend coffee on board in 2006, officially naming Dunkin' its exclusive coffee provider in 2011. Now, they're making things official in a whole new way — with a flying tribute to the coffee-and-donuts brand that powers many morning commutes. 'We're proud to showcase this partnership with a livery that's as fun and bold as the brands behind it,' said JetBlue president Marty St. George. 'With our shared Boston heritage and focus on delighting loyal customers, this collaboration brings together two fan-favorite brands in a way only JetBlue and Dunkin' can.' Dunkin' president Scott Murphy added, 'From Boston to beyond, we're proud to see our iconic pink and orange take flight.' What's even sweeter is that flying on Brewing Altitude could come with bonus perks. Starting May 19 through September 1, passengers who fly on the themed jet on Mondays will earn status upgrades. JetBlue's TrueBlue members will score Mosaic 1 status, while Dunkin' Rewards members will receive Boosted status for three months. Frequent flyers and coffee lovers alike will also get bonus points and tiles to keep the good vibes going. For full details and the routes the plane will fly, head to Read the original article on People
Irish Independent
17-05-2025
- Entertainment
- Irish Independent
In pictures – St Peter's Wexford students prepare for next chapter following graduation mass and awards
Marking the end of their school days, Principal John Banville hoped some of the values that St Peter's College sought to instil in their students would serve them well as they move onto their next phase in life. "As you get ready to leave secondary school and make your own way in the world, I invite you to take a little bit of the positives that I hope you experienced here and carry them with you on your journey,' he said. "We value truth, honesty, integrity and justice. These may seem very loose terms to you now at 19 years of age, but believe me, those values never wear out. So, please keep your eyes open and look out for those who may not be as fortunate as you are – or for those who may be experiencing a particularly tough phase of their lives. "Please don't leave anyone behind – be kind and lend a hand if you can at all.' This was certainly something picked up on by Senior of the House, Scott Murphy, who wished his classmates all the very best in the weeks ahead facing into exams. "Now, nearing the end, we are preparing to step out into the world beyond these walls. But as we do, we carry with us the lessons learned, the friendships formed, and the countless memories that will forever remain a part of who we are.' Bishop Ger Nash celebrated the end of year Mass, assisted by Chair of the Board Fr Odhrán Furlong and College Chaplin Fr Billy Swan, all of whom wished the students the very best in the upcoming exams and for the future. Following Mass, it was time for the awards. Teachers had a difficult decision to make in terms of overall Student of the Year with Niall Byrne, Niall Furlong, Scott Murphy, Harry Murphy, Robert Lynam and Eoin Mongan all nominated. The eventual winner was Brownswood native Niall Byrne, son of Andrew and Barbara. It was noted that he is an exceptional musician, meitheal leader, student council member and is very popular with both staff and students alike. The Colm McLoughlin Memorial Award, in memory of former student who passed away from sudden adult death syndrome in 1996, is presented to the student who managed the highest mark in science in the Junior Cert. This year, it went to Eoin Dean. Eight students qualify this year for the Bishop's Gold Medal - based on achieving at least two Distinctions in their Junior Cycle Examinations. Gold medals were awarded to: Owen Crosbie, Billy Cunningham, Eoin Dean, Aaron Hosey, Cian Lehane, Oisin McCarthy, Fionn O'Connor and Rohan O'Leary. Members of the student's council, meitheal leaders and the senior and sub-senior of the house were also honoured for their contributions to the school community. This year's Disce Prodesse award for outstanding service to the school community went to Adrian Drwalweski, while Past Pupil's Union (PPU) achievement awards were handed out to All-Ireland coastal rowing winners Killian Lett McGuinness and Liam Bohan; Niall Corish who represented Ireland in World Kickboxing Championships earning a bronze medal; Graham Brady Rodgers who represented Ireland in the canoe polo world championships and pentathlete Páidí Kavanagh who has represented Ireland internationally. The Fintan Cleary Perpetual Cup for achievements in music went to singer and instrumentalist David Kirwan, while Senior Sportsman of the Year went to Emmet Cousins, who won 7 Leinster swimming titles and has his eyes firmly set on qualifying for the LA Olympics in 2028. In terms of sporting achievements, captain of the U19 basketball team Daniel Walsh was honoured following the team's promotion to the B competition, while there were also acknowledgements of the dedication of Senior Football Captain Rian Ormonde and Senior Hurling Captain Niall Furlong.
Daily Mail
14-05-2025
- Business
- Daily Mail
JetBlue unveils Dunkin'-themed plane
JetBlue and Dunkin', America's largest coffee and donuts brand, unveiled a new Dunkin'-themed livery in honor of their longstanding partnership. The vibrant design of the freshly painted Airbus A320 aircraft, appropriately named Brewing Altitude, features Dunkin's iconic pink and orange branding, brought to life with a playful donut and coffee motif. The aircraft's new look was revealed at a celebratory event in Boston where both brands have deep roots and a loyal following. The JetBlue and Dunkin' partnership started in 2006 when JetBlue began fueling its customers with Dunkin's Original Blend coffee at 35,000 feet. In 2011, Dunkin' became the airline's exclusive onboard coffee provider. Now, the two iconic brands are taking their partnership to new heights as the aircraft makes its way across JetBlue's network. 'Dunkin' has been part of the JetBlue journey for nearly two decades, and we're proud to showcase this partnership with a livery that's as fun and bold as the brands behind it,' said Marty St. George, president, JetBlue. 'With our shared Boston heritage and focus on delighting loyal customers, this collaboration brings together two fan-favorite brands in a way only JetBlue and Dunkin' can.' 'This is about more than coffee in the sky; it's about two beloved brands coming together through a shared passion for meeting people where they are and fueling them on their journey,' said Scott Murphy, president of Dunkin'. 'From Boston to beyond, we're proud to see our iconic pink and orange take flight with JetBlue and celebrate the fans who've made Dunkin' part of their everyday ritual, even at 35,000 feet.' Monday Pick-Me-Up: Sip and Soar to Rewards To bring a little joy to the start of the week and celebrate the livery, JetBlue and Dunkin' are offering status for customers who fly on Brewing Altitude on Mondays beginning May 19 through September 1a. TrueBlue members who fly on eligible routes on the aircraft will receive Mosaic 1 status and Dunkin' Rewards members will earn Boosted status for three months. Current Mosaic members will receive 20 bonus tiles, applied to their 2025 tile tracker. Existing Boosted Status members will earn two times the number of points on top of the base points earned for all qualifying purchases for three months. With this, JetBlue and Dunkin' are rewarding loyal customers with a chance to elevate their status while fueling their Monday travel. Terms and conditions apply. For full terms and to view the routes that Brewing Altitude will fly each Monday of the promotion. Brewed in Boston, Soaring Beyond A pillar of the Boston community for 75 years, Dunkin' is the go-to coffee brand in the City of Champions, making this pairing with JetBlue a natural fit as Boston's biggest leisure airline. JetBlue proudly leads the way in both Boston and New England, boasting the most mainline service from Boston with approximately 30 percent more mainline seats than the next largest carrier. As part of JetBlue's expansive presence at Boston Logan International Airport (BOS), the airline offers the most flights from Boston and New England to California , Florida and the Caribbean than any other carrier. The new special livery underscores JetBlue's investment in New England where both brands are deeply rooted. JetBlue and Dunkin' have even more in store beyond the skies as customers can expect more special moments and promotions in the future. Want more stories like this from the Daily Mail? Visit our profile page and hit the follow button above for more of the news you need.
Business Wire
12-05-2025
- Business
- Business Wire
JetBlue Runs on Dunkin' ® With New Special Livery
BOSTON--(BUSINESS WIRE)--JetBlue (Nasdaq: JBLU) and Dunkin', America's largest coffee and donuts brand, today unveiled a new Dunkin'-themed livery in honor of their longstanding partnership. The vibrant design of the freshly painted Airbus A320 aircraft, appropriately named Brewing Altitude, features Dunkin's iconic pink and orange branding, brought to life with a playful donut and coffee motif. The aircraft's new look was revealed at a celebratory event in Boston where both brands have deep roots and a loyal following. The JetBlue and Dunkin' partnership started in 2006 when JetBlue began fueling its customers with Dunkin's Original Blend coffee at 35,000 feet. In 2011, Dunkin' became the airline's exclusive onboard coffee provider. Now, the two iconic brands are taking their partnership to new heights as the aircraft makes its way across JetBlue's network. 'Dunkin' has been part of the JetBlue journey for nearly two decades, and we're proud to showcase this partnership with a livery that's as fun and bold as the brands behind it,' said Marty St. George, president, JetBlue. 'With our shared Boston heritage and focus on delighting loyal customers, this collaboration brings together two fan-favorite brands in a way only JetBlue and Dunkin' can.' 'This is about more than coffee in the sky; it's about two beloved brands coming together through a shared passion for meeting people where they are and fueling them on their journey,' said Scott Murphy, president of Dunkin'. 'From Boston to beyond, we're proud to see our iconic pink and orange take flight with JetBlue and celebrate the fans who've made Dunkin' part of their everyday ritual, even at 35,000 feet.' Monday Pick-Me-Up: Sip and Soar to Rewards To bring a little joy to the start of the week and celebrate the livery, JetBlue and Dunkin' are offering status for customers who fly on Brewing Altitude on Mondays beginning May 19 through September 1 a. TrueBlue members who fly on eligible routes on the aircraft will receive Mosaic 1 status and Dunkin' Rewards ® members will earn Boosted status for three months. Current Mosaic members will receive 20 bonus tiles, applied to their 2025 tile tracker. Existing Boosted Status members will earn two times the number of points on top of the base points earned for all qualifying purchases for three months. With this, JetBlue and Dunkin' are rewarding loyal customers with a chance to elevate their status while fueling their Monday travel. Terms and conditions apply. For full terms and to view the routes that Brewing Altitude will fly each Monday of the promotion, visit Brewed in Boston, Soaring Beyond A pillar of the Boston community for 75 years, Dunkin' is the go-to coffee brand in the City of Champions, making this pairing with JetBlue a natural fit as Boston's biggest leisure airline. JetBlue proudly leads the way in both Boston and New England, boasting the most mainline service from Boston with approximately 30 percent more mainline seats than the next largest carrier. As part of JetBlue's expansive presence at Boston Logan International Airport (BOS), the airline offers the most flights from Boston and New England to California, Florida and the Caribbean than any other carrier. The new special livery underscores JetBlue's investment in New England where both brands are deeply rooted. JetBlue and Dunkin' have even more in store beyond the skies as customers can expect more special moments and promotions in the future. To learn more about JetBlue's special liveries, visit About JetBlue JetBlue is New York's Hometown Airline ®, and a leading carrier in Boston, Fort Lauderdale-Hollywood, Los Angeles, Orlando and San Juan. JetBlue carries customers to more than 100 destinations throughout the United States, Latin America, Caribbean, Canada and Europe. For more information and the best fares, visit About Dunkin' Dunkin', founded in 1950, is the largest coffee and donuts brand in the United States, with more than 14,000 restaurants in nearly 40 global markets. Dunkin' is part of the Inspire Brands family of restaurants. For more information, visit and a Brewing Altitude is scheduled for routine maintenance on Monday, June 30 and Monday, July 7 and will not be eligible for the Monday Pick-Me-Up promotion. Dates are subject to change.
