Latest news with #SebastianMenutti
Cision Canada
5 days ago
- Business
- Cision Canada
AeC Receives Frost & Sullivan's 2025 Brazilian Company of the Year Award for Excellence in Customer Experience Management
The company is recognized for innovation, operational excellence, and customer-centric digital transformation in Brazil's fast-evolving CXM landscape SAN ANTONIO, July 11, 2025 /CNW/ -- Frost & Sullivan is pleased to announce that AeC has been awarded the 2025 Brazilian Company of the Year Award in the customer experience management (CXM) industry for its outstanding achievements in digital innovation, strategy execution, and customer impact. This recognition highlights AeC's consistent leadership in delivering measurable business outcomes, strengthening its market footprint, and advancing customer-centric technologies within Brazil's rapidly expanding CXM sector. Frost & Sullivan evaluates companies through a rigorous benchmarking process across two core dimensions: visionary innovation and customer impact. AeC excelled in both, demonstrating its ability to align technology-driven strategies with dynamic market demands while deploying those strategies with efficiency, agility, and scale. "AeC's usage of its own real-time decision-making and actionable insights means that its customer service can provide faster, more accurate solutions to customer queries, resulting in lower resolution times and a higher level of customer trust," said Sebastian Menutti, industry director at Frost & Sullivan. Guided by a long-term growth strategy centered on digital transformation, scalable innovation, and deep client partnerships, AeC has proven its ability to lead through change in a competitive and increasingly automated market. The company's sustained investments in artificial intelligence, omnichannel platforms, and predictive analytics have positioned it to deliver seamless, high-impact customer engagement solutions across diverse sectors and regions. Innovation remains at the heart of AeC's operations. Its integrated suite of CXM solutions—including AI-powered automation, real-time analytics, and omnichannel contact centers—has redefined how Brazilian enterprises engage with their customers. These capabilities not only reduce operational complexity but also enhance agility, enabling clients to personalize experiences and drive retention at scale. "Being named Company of the Year by Frost & Sullivan for the fourth consecutive time reinforces our belief that great results come when technology and human warmth walk side by side. At AeC, we don't just embrace digital transformation, we shape it to serve people better. This recognition is a reflection of our team's dedication to delivering real impact through innovation, simplicity, and care. We are proud to lead Brazil's evolution and to keep creating opportunities that transform lives across the country," said Raphael Duailibi, CEO at AeC. AeC's hybrid model, which balances automation with human expertise, is a distinctive strength in the Brazilian CXM industry. While AI streamlines service delivery and accelerates resolution times, the presence of highly trained human agents ensures a nuanced, empathetic approach to complex or emotionally charged customer interactions. This dual approach has allowed AeC to deliver both efficiency and personalization—critical components in reducing churn, boosting satisfaction, and earning customer loyalty. Frost & Sullivan commends AeC for setting a high standard in competitive strategy, operational execution, and market responsiveness. The company's strategic foresight, commitment to continuous improvement, and culture of innovation are not only shaping the future of customer experience management in Brazil but also creating a meaningful impact for clients and end users alike. Each year, Frost & Sullivan presents the Company of the Year Award to a company that demonstrates outstanding strategy development and implementation, resulting in measurable improvements in market share, customer satisfaction, and competitive positioning. The award recognizes forward-thinking organizations that are reshaping their industries through innovation and growth excellence. Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry. About Frost & Sullivan For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, megatrends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion. Contact: E: [email protected] About AeC AeC is one of the leading companies in the sector, delivering customer experience solutions and outsourced process management. Serving some of the most prominent brands in the Brazilian market, AeC has been awarded the Company of the Year in BPO by the renowned Frost & Sullivan for the past four years. A frontrunner in ESG practices, AeC has also been recognized for nine consecutive years as the Best Service Company in Brazil by Época Negócios 360°. What sets AeC apart is its innovative approach, which combines cutting-edge technology—such as artificial intelligence, robotic process automation, cloud services, analytics tools, and cybersecurity—with a strong commitment to people. Today, AeC operates 24 units across 7 states in Brazil and is certified by the Great Place to Work Institute as one of the best companies to work for in the country.
Cision Canada
6 days ago
- Business
- Cision Canada
TP Receives Frost & Sullivan's 2025 North American Company of the Year Recognition for Excellence in Secure Innovation
Frost & Sullivan recognizes TP's AI-powered cybersecurity innovation, market leadership, and customer trust in safeguarding digital customer experiences across high-risk sectors. SAN ANTONIO, July 10, 2025 /CNW/ -- Frost & Sullivan is pleased to announce that TP has been awarded the 2025 North American Company of the Year Recognition in the customer experience management industry for its outstanding achievements in advanced cybersecurity innovation, risk mitigation, and customer protection. This recognition highlights TP's consistent leadership in building a secure CX ecosystem that leverages proprietary AI technology to protect sensitive data, enhance digital trust, and deliver operational efficiency in a high-risk digital environment. Frost & Sullivan evaluates companies through a rigorous benchmarking process across two core dimensions: strategy effectiveness and strategy execution. TP excelled in both, demonstrating its ability to align AI-driven cybersecurity innovation with client needs while executing programs with precision, scalability, and resilience. "The company's cybersecurity strategy prioritizes real-time monitoring, rapid response, and automation. Its system detects unauthorized changes within an average of two minutes and mitigates them in less than 15 minutes. This level of responsiveness prevents service disruptions and ensures business continuity, a critical factor for clients relying on TP's secure environment," said Sebastian Menutti, Research Director at Frost & Sullivan. Guided by a long-term growth strategy centered on digital innovation and secure-by-design operations, TP has shown its ability to lead in an increasingly complex threat landscape. The company's commitment to proactive threat intelligence, compliance rigor, and real-time monitoring enables it to support mission-critical operations across regulated sectors, such as finance, healthcare, and retail. Innovation remains central to TP's approach. Its proprietary solution, TP Protect, is an advanced monitoring framework that leverages AI and machine learning to detect unauthorized keystrokes, data modification attempts, and fraudulent behavior in real time. This system is seamlessly integrated into the company's broader, AI-powered threat detection ecosystem. "At TP, we are proud to take a rigorous and holistic approach to security through our advanced frameworks, intelligent automation and by fostering a security-first culture," said Christian Muus, Global CISO at TP. "The Frost & Sullivan report recognizes TP as a trusted partner in security because of our proprietary solutions, proactive approach to cybersecurity, and ability to adapt quickly to evolving cyber threats." TP's unwavering commitment to customer protection reinforces its market position. By streamlining threat detection and response processes, enhancing fraud prevention across high-risk verticals, and fostering a culture of cybersecurity awareness, the company continuously delivers high-value outcomes. TP's collaborative approach—working alongside business process outsourcing (BPO) peers and regulatory bodies—has helped shape stronger cybersecurity practices across the entire CX management ecosystem. Frost & Sullivan commends TP for setting a new benchmark in secure CX leadership. The company's focus on AI innovation, strategic collaboration, and customer-centric protection continues to influence the best practices across the industry, ensuring that clients can operate securely at scale in a digital-first world. Each year, Frost & Sullivan presents the Cybersecurity Leadership Award to a company that demonstrates outstanding strategy development and implementation, resulting in measurable improvements in risk management, customer confidence, and competitive differentiation. The award recognizes forward-thinking organizations that are redefining cybersecurity practices through innovation and operational excellence. Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry. About Frost & Sullivan For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, megatrends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion. Contact: E: [email protected] About Teleperformance Group Teleperformance (TEP – ISIN: FR0000051807 – Reuters: - Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2024, Teleperformance reported consolidated revenue of €10,280 million (US$11 billion) and net profit of €523 million. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017. For more information:
Cision Canada
7 days ago
- Business
- Cision Canada
Ubiquity Receives Frost & Sullivan's 2025 North American Transformational Innovation Leadership Award for Excellence in Customer Experience Management
Recognized for transformational innovation and delivering breakthrough customer experience solutions through advanced technology and a customer-first strategy SAN ANTONIO, July 9, 2025 /CNW/ -- Frost & Sullivan is pleased to announce that Ubiquity Global Services has been awarded the 2025 North American Transformational Innovation Leadership Award in the Customer Experience Management (CXM) industry for its outstanding achievements in next-gen disruptive strategy and customer experience excellence. This recognition highlights Ubiquity's consistent leadership in driving measurable outcomes, strengthening its market position, and delivering customer-centric innovation in an evolving competitive landscape. Frost & Sullivan evaluates companies through a rigorous benchmarking process across two core dimensions: strategy effectiveness and strategy execution. Ubiquity excelled in both, demonstrating its ability to align strategic initiatives with market demand while executing them with efficiency, consistency, and scale. "Ubiquity positions itself as a formidable disruptor in the North American CXM market by addressing long-standing gaps through a balanced blend of advanced technology, affordability, and a customer-first approach. The company differentiates itself from traditional providers by delivering a purpose-built, omnichannel platform that unifies customer interactions across various touchpoints, such as social media, voice, in-person, and digital channels, offering a seamless and personalized experience," said Sebastian Menutti, Industry Director, ICT at Frost & Sullivan. Guided by a long-term growth strategy focused on customer experience management and transformational innovation, Ubiquity has shown its ability to adapt and lead in a rapidly evolving landscape. The company's strategic agility and sustained investment in technology integration and omnichannel engagement have enabled it to scale effectively across North America. Innovation remains central to Ubiquity's approach. Its suite of bespoke CX solutions addresses the full spectrum of business needs, offering flexibility, scalability, and high-performance results. "We're honored to be recognized by Frost & Sullivan for our commitment to innovation and client success," said Matt Nyren, CEO and President of Ubiquity. "This award reflects the passion and ingenuity of our global teams, who continually push the boundaries of what's possible in customer experience. As we scale with our clients, we remain focused on delivering outcomes that matter—through smarter technology, deeper partnerships, and a relentless focus on people." Ubiquity's unwavering commitment to customer experience further strengthens its position in the market. By streamlining service delivery, enabling self-service through advanced portals, and maintaining high levels of service availability, the company continues to meet the needs of its expanding customer base. Its partner-led delivery model and focus on localized support have been key to delivering long-term value across diverse market segments. Frost & Sullivan commends Ubiquity for setting a high standard in competitive strategy, execution, and market responsiveness. The company's vision, innovation pipeline, and customer-first culture are shaping the future of Customer Experience Management and driving tangible results at scale. Each year, Frost & Sullivan presents the Transformational Innovation Leadership Award to a company that demonstrates outstanding strategy development and implementation, resulting in measurable improvements in market share, customer satisfaction, and competitive positioning. The award recognizes forward-thinking organizations that are reshaping their industries through innovation and growth excellence. Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry. About Frost & Sullivan For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion. About Ubiquity Global Services Ubiquity Global Services provides innovative, technology-enabled customer experience management and business process outsourcing solutions across diverse sectors, including financial services, healthcare, insurance, e-commerce, and software. With a global presence, Ubiquity helps businesses scale operations, enhance customer relationships, and achieve sustained growth through strategic operational improvements.
