18-07-2025
SBI Named ‘World's Best Consumer Bank' for 2025 by Global Finance
State Bank of India has been named the World's Best Consumer Bank for 2025 by Global Finance magazine. SBI Chairman Shri C.S. Setty said, 'Customer experience remains central to our growth strategy,' as he acknowledged the global honour and reaffirmed the bank's focus on digital inclusion, rural outreach, and AI-driven services. By Riddhima Jain Published on July 18, 2025, 15:32 IST
Mumbai, July 18, 2025 – The State Bank of India (SBI), the country's largest public sector lender, has been honoured with the title of 'World's Best Consumer Bank' for 2025 by Global Finance magazine. The recognition places SBI on the global banking map for its continued focus on customer-centric innovation and digital transformation.
The award will be formally presented to SBI Chairman Shri C.S. Setty at the World's Best Bank event in Washington, D.C. on October 18, 2025, during the IMF/World Bank Annual Meetings. The selection was based on in-depth editorial research, analysis, and expert input from corporate finance professionals, analysts, and global banking executives.
Expressing gratitude on the occasion, SBI Chairman Shri C.S. Setty said:
'A heartfelt thanks to all our esteemed customers, dedicated employees and all other stakeholders for their unwavering trust.' He added, 'Customer experience remains central to our growth strategy. By simplifying on-boarding, enabling vernacular voice banking, and ensuring 24/7 digital support, we aim to deliver a seamless and inclusive experience across geographies, particularly for emerging segments in rural and semi-urban areas. Further, we are building omni-channel engagement models, supported by hyper-personalised offerings powered by AI.'
This prestigious honour reinforces SBI's commitment to serving over 52 crore customers through a blend of innovation, accessibility, and excellence in service delivery—spanning the remotest villages of India to customers abroad.
Founded nearly four decades ago, Global Finance is a trusted publication among corporate leaders, central bankers, and financial decision-makers across 193 countries. Its World's Best Bank awards are considered a benchmark in the global banking industry, evaluating over 150 countries and 11 global regions.
SBI continues to hold its position as the nation's leading bank in terms of assets, deposits, and customer base, with a digital footprint that includes over 8.77 crore users on its flagship app, YONO, and millions more engaged across social platforms.
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