Latest news with #Shuhaily
Straits Times
4 days ago
- Straits Times
Over 380,000 people affected by autogate glitch at BSI CIQ Complex
Find out what's new on ST website and app. SEPANG - Over 380,000 foreign travellers were affected at the Bangunan Sultan Iskandar (BSI) Customs, Immigration and Quarantine Complex in Johor over two days due to the technical issue that disrupted autogate systems. Malaysian Border Control and Protection (AKPS) Director-General Comm Datuk Seri Mohd Shuhaily Zain said at a press conference at the Kuala Lumpur International Airport Terminal One that as of July 19 night, all affected systems have been restored. 'As we speak, everything is already up and running. 100 per cent. We deeply regret this incident occurred. The MyIMMS system, which should have been integrated with an international authoritative body, had connection issues causing delays in the checking process,' he said. He added on July 20 that the root cause is being investigated from all angles, including the possibility of a cyber attack. 'At this time, we do not think so, and I do not want to create any perception that could worsen the situation. For now, let us do our work to find out what happened,' he said. When asked if any action plans will be implemented for future issues, Comm Shuhaily said they were limited to the current infrastructure. 'The most we can do is open all manual lanes. One method we implemented in Johor was to inform everyone about issues so they can better plan or postpone their travels. Top stories Swipe. Select. Stay informed. Singapore 1 in 3 vapes here laced with etomidate; MOH working with MHA to list it as illegal drug: Ong Ye Kung Singapore HSA extends hotline hours, launches new platform to report vaping offences Singapore No unified guidelines? Animal shelters chart their own paths on welfare standards Asia Tearful relatives await news of Vietnam boat capsize rescue as death toll rises to 38 Multimedia How to make the most out of small homes in Singapore Singapore Minor Issues: Why I didn't send my daughters to my brand-name primary school Opinion I thought I was a 'chill' parent. Then came P1 registration World Diplomats dismissed: Inside the overhaul reshaping Trump's foreign policy 'That's the best we can do to reduce the volume of people entering the country,' he said. The breakdown had started at about noon on July 18, and involved more than 200 autogates nationwide as foreigners were unable to use the autogate facility. Malaysian passport holders were able to utilise the autogates without any issues, however. The affected gateways nationwide included Kuala Lumpur International Airport, BSI complex connected to the Causeway and Johor's other land checkpoint at the Sultan Abu Bakar complex (KSAB). The AKPS on July 19 said a data integration issue caused the disruption. The agency said all manual immigration counters were activated and additional manpower was deployed. Johor works, transportation and infrastructure committee chairman Fazli Salleh said he had spoken to the Immigration Department director-general about the issue. 'It appears the glitch is linked to the Interpol screening system used for foreign nationals. We've never experienced a breakdown of this scale before,' he said. At the BSI complex alone, there are 39 autogates for exits and 29 for entry, while the Sultan Abu Bakar complex connected to the Second Link has 12 in operation. THE STAR/ASIA NEWS NETWORK
![[UPDATED] Autogate failure at Bangunan Sultan Iskandar CIQ disrupts 380,000 travellers' movement](/_next/image?url=https%3A%2F%2Fassets.nst.com.my%2Fimages%2Farticles%2FMCBA_20.07.2025_NSTfield_image_socialmedia.var_1752988892.jpg&w=3840&q=100)
![[UPDATED] Autogate failure at Bangunan Sultan Iskandar CIQ disrupts 380,000 travellers' movement](/_next/image?url=https%3A%2F%2Fassets.nst.com.my%2Fassets%2FNST-Logo%402x.png%3Fid%3Db37a17055cb1ffea01f5&w=48&q=75){kind=small}
New Straits Times
4 days ago
- New Straits Times
[UPDATED] Autogate failure at Bangunan Sultan Iskandar CIQ disrupts 380,000 travellers' movement
SEPANG: More than 380,000 tourists were affected by the recent autogate system glitch caused by connectivity issues between the MyIMMS system and the international security system it is linked to. Malaysian Border Control and Protection Agency (MCBA) director-general Datuk Seri Mohd Shuhaily Mohd Zain said the figure only referred to the Customs, Immigration and Quarantine (CIQ) Complex at Bangunan Sultan Iskandar (BSI) in Johor. However, Shuhaily did not disclose the number of affected travellers at Kuala Lumpur International Airport (KLIA) Terminals 1 and 2, or at the CIQ Complex at Kompleks Sultan Abu Bakar (KSAB). He said there were about 200,000 inbound and outbound tourists at BSI on July 18, and about 180,000 yesterday. "We deeply regret what has happened. "What occurred was not a breakdown of the MyIMMS system, which is supposed to be integrated with an international security system, but rather a connectivity issue. This caused delays in the screening process and resulted in long queues of visitors. "I was informed that records show about 380,000 visitors were affected by this. "On behalf of the MCBA and the Immigration Department, we apologise for what has happened, and we will do our best to ensure this does not happen again," he said at a press conference today. He assured that the agency is working hard to prevent a recurrence. Addressing the issue over the past two days, Shuhaily said all available personnel were deployed yesterday to facilitate the entry of travellers into the country amid the autogate failure. "I want to stress that no Malaysian citizens were involved in the delays, only foreigners entering or leaving Malaysia were affected. "Yesterday was a public holiday, and as everyone knows, Fridays, Saturdays, and Sundays are peak periods, especially when foreign workers in Singapore would travel to Johor to shop or spend time there, that's why the crowd was so large yesterday. "As we speak now, the autogates are already up and running," he said. As of 10pm yesterday, 68 autogates at BSI were already operational, while four were functioning at KSAB. At KLIA, 36 autogates are fully operational. He added that one of the measures they have taken, and will continue to take in the event of a recurrence, is to inform travellers of any autogate issues in advance so they can plan their journeys accordingly or postpone their trips to another day. Yesterday, MCBA, in a statement, had said it has taken immediate measures to address the congestion at the country's main entry points since yesterday. All manual counters have been fully activated, and additional personnel have been deployed to manage the flow of visitors and control the queues as efficiently as possible. This follows a technical disruption affecting the autogate system used by foreign visitors at the country's main entry points, which has led to congestion and long queues.
The Star
4 days ago
- The Star
Over 380,000 people affected by autogate glitch at BSI CIQ Complex
SEPANG: Over 380,000 foreign travellers were affected at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI CIQ) over two days due to the technical issue that disrupted autogate systems. Malaysian Border Control and Protection (AKPS) Director-General Comm Datuk Seri Mohd Shuhaily Mohd Zain said at a press conference at the Kuala Lumpur International Airport Terminal One that as of last night, all affected systems have been restored. "As we speak, everything is already up and running. 100%. We deeply regret this incident occurred. The MyIMMS system, which should have been integrated with an international authoritative body, had connection issues causing delays in the checking process," he said. He added on Sunday (July 20) that the root cause is being investigated from all angles, including the possibility of a cyber attack. "At this time, we do not think so, and I do not want to create any perception that could worsen the situation. For now, let us do our work to find out what happened," he said. When asked if any action plans will be implemented for future issues, Comm Shuhaily said they were limited to the current infrastructure. "The most we can do is open all manual lanes. One method we implemented in Johor was to inform everyone about issues so they can better plan or postpone their travels. "That's the best we can do to reduce the volume of people entering the country," he said. Previously, long queues were reported at all major entry points nationwide after tens of thousands of foreigners were unable to use the autogate facility. However, Malaysian passport holders can use the autogates without any issues. The AKPS on Saturday said a data integration issue caused the disruption.
New Straits Times
08-07-2025
- New Straits Times
More needs to be done at entry points, says Shuhaily
SEPANG: The Malaysian Border Control and Protection Agency (MCBA) is still in the process of strengthening operational readiness at 22 national entry points under its responsibility, said its director-general Datuk Seri Shuhaily Mohd Zain. He said they are in the midst of sorting several matters, including human resources, infrastructure and standard operating procedures (SOPs) , which require close attention. "We are still in the process of taking over human resources and assets. There are 22 (entry points), and some still do not have commanders," he said. "For the larger, high-priority locations, we've already placed commanders, and we are in the midst of settling up the rest," he told reporters after visiting the Kuala Lumpur International Airport (KLIA). Shuhaily said the visit to KLIA was aimed at understanding daily on-ground realities, identifying operational gaps and building a unified enforcement structure under the agency, adding that similar working visits would be conducted at other entry points such as Johor and Port Klang. He also wanted shared facilities to be upgraded such as those used by Malaysia Quarantine and Inspection Service (Maqis), Wildlife and National Parks Department (Perhilitan) at KLIA, to reflect the professional image expected of an international entry point. "It is my responsibility to ensure that these facilities meet the international image the government wants to project," Shuhaily said. "When we visited the cargo area earlier, there were several matters that required clarification from agencies. For example, I mentioned that the pharmaceutical division of the Health Ministry is responsible for inspecting scheduled items under their Act. They only have 12 officers. "As for the volume of incoming goods, only God knows. These are the things that I need to examine carefully, because Health Ministry officers will also eventually serve as MCBA officers, and MCBA officers will likewise take on health-related responsibilities." Shuhaily, who assumed office just over a week ago, said MCBA's broader task was not merely administrative but also about bringing together officers from multiple agencies and creating cohesion under one enforcement culture. He said the agency is currently operating under its Phase One plan since assuming control of the nation's entry points on Feb 1, with Phase Two expected to begin in October. "If I find that making MCBA effective requires a little more time, I will ask the relevant authorities to give us the space and opportunity to build something truly effective," he said. He added that for now, the focus is on strengthening operations at existing gazetted entry points before expanding MCBA's role into other areas, such as intelligence and preventive enforcement outside those zones.
The Star
01-07-2025
- Politics
- The Star
Asean News Headlines at 10pm on Tuesday (July 1, 2025)
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