Latest news with #Sprinklr
Yahoo
2 days ago
- Business
- Yahoo
1 Profitable Stock with Exciting Potential and 2 We Question
Not all profitable companies are built to last - some rely on outdated models or unsustainable advantages. Just because a business is in the green today doesn't mean it will thrive tomorrow. Profits are valuable, but they're not everything. At StockStory, we help you identify the companies that have real staying power. That said, here is one profitable company that balances growth and profitability and two that may struggle to keep up. Two Stocks to Sell: Sprinklr (CXM) Trailing 12-Month GAAP Operating Margin: 2% Initially focused only on social media management, Sprinklr (NYSE: CXM) is a leading provider of unified customer experience management software. Why Do We Think CXM Will Underperform? Products, pricing, or go-to-market strategy may need some adjustments as its 4% average billings growth over the last year was weak Estimated sales growth of 3.4% for the next 12 months implies demand will slow from its three-year trend Expenses have increased as a percentage of revenue over the last year as its operating margin fell by 3.6 percentage points Sprinklr's stock price of $8.90 implies a valuation ratio of 2.8x forward price-to-sales. Check out our free in-depth research report to learn more about why CXM doesn't pass our bar. Illumina (ILMN) Trailing 12-Month GAAP Operating Margin: 35.3% Pioneering the ability to read the human genome at unprecedented speed and affordability, Illumina (NASDAQ:ILMN) develops and sells advanced DNA sequencing and microarray technologies that allow researchers and clinicians to analyze genetic variations and functions. Why Should You Sell ILMN? Organic revenue growth fell short of our benchmarks over the past two years and implies it may need to improve its products, pricing, or go-to-market strategy Incremental sales over the last five years were much less profitable as its earnings per share fell by 8.9% annually while its revenue grew Below-average returns on capital indicate management struggled to find compelling investment opportunities At $96.01 per share, Illumina trades at 20.8x forward P/E. Dive into our free research report to see why there are better opportunities than ILMN. One Stock to Buy: Sea (SE) Trailing 12-Month GAAP Operating Margin: 5.8% Founded in 2009 and a publicly traded company since 2017, Sea (NYSE:SE) started as a gaming platform and has since expanded to offer a variety of services such as e-commerce, digital payments, and financial services across Southeast Asia. Why Do We Love SE? Paying Users have grown by 10.2% annually, allowing for more profitable cross-selling opportunities if it can build complementary products and features Platform's growing usage and its ability to increase user spending by 16.6% annually showcases its high switching costs Free cash flow margin grew by 27.2 percentage points over the last few years, giving the company more chips to play with Sea is trading at $168.76 per share, or 44.6x forward EV/EBITDA. Is now the right time to buy? Find out in our full research report, it's free. High-Quality Stocks for All Market Conditions Donald Trump's April 2024 "Liberation Day" tariffs sent markets into a tailspin, but stocks have since rebounded strongly, proving that knee-jerk reactions often create the best buying opportunities. The smart money is already positioning for the next leg up. Don't miss out on the recovery - check out our Top 5 Growth Stocks for this month. This is a curated list of our High Quality stocks that have generated a market-beating return of 183% over the last five years (as of March 31st 2025). Stocks that made our list in 2020 include now familiar names such as Nvidia (+1,545% between March 2020 and March 2025) as well as under-the-radar businesses like the once-micro-cap company Tecnoglass (+1,754% five-year return). Find your next big winner with StockStory today for free. Find your next big winner with StockStory today. Find your next big winner with StockStory today StockStory is growing and hiring equity analyst and marketing roles. Are you a 0 to 1 builder passionate about the markets and AI? See the open roles here. Sign in to access your portfolio
Gulf Business
16-07-2025
- Business
- Gulf Business
How Aramex, Sprinklr are reimagining customer experience with AI
Image: Supplied In a major step toward revolutionising digital customer service, Aramex recently expanded its strategic partnership with Sprinklr, the Unified-CXM platform for modern enterprises. The collaboration is designed to deliver AI-powered, seamless customer interactions across more than 65 countries, using advanced tools like Sprinklr's Case Management, Sprinklr Voice, and Conversational AI. Since 2022, Aramex has modernised its customer service framework with AI-driven automation and WhatsApp integration, automating 90 per centof cases and saving over a million agent hours annually. Here, Françoise Russo, chief digital and technology officer at Aramex, and Amjad Al Sabbah, group VP for the Middle East and Africa at Sprinklr, discuss how the partnership is transforming last-mile delivery, enhancing customer satisfaction, and redefining what great service looks like in the AI era. Amjad Al Sabbah, group VP MEA at Sprinklr How does Sprinklr's unified CXM platform uniquely enable global logistics players like Aramex to scale personalised, real-time customer support? Our Unified-CXM platform brings all communication channels and customer data into a single, integrated architecture. For global logistics players like Aramex, this means no more siloed systems — agents and AI bots alike operate from a unified console that handles everything from WhatsApp messages and social media queries to voice calls. Since What are some of the most impactful features of Sprinklr Voice and Conversational AI for enterprise clients? Sprinklr Voice is a cloud-based contact centre that, combined with our Conversational AI, offers smart, seamless customer engagement. For instance, our AI voice bots can carry out human-like, 24/7 conversations to answer common logistics queries — like 'Where is my order?'— without needing an agent. What sets us apart is Sprinklr AI+, which uses generative AI (powered by OpenAI's GPT models) to build intelligent chatbots in days. These bots understand intent, ask clarifying questions, and retrieve data instantly. For live calls or chats, AI assists agents in real time—suggesting next steps or drafting responses. Plus, features like real-time call transcription and sentiment analysis help supervisors intervene when needed, ensuring a higher level of service quality and agent productivity. How is Sprinklr evolving its product roadmap to meet rising expectations in logistics and e-commerce, especially in the Middle East? Today's customers demand real-time updates, proactive communication, and hyper-personalisation, especially in logistics. That's why we're investing heavily in We've also addressed data residency concerns by launching local data hosting in the UAE and Saudi Arabia, which is critical for enterprise adoption in this region. Sprinklr is also embedding logistics-specific use cases directly into our platform. Our partnership with Aramex shows how breaking the wall between backend logistics and customer experience leads to stronger outcomes. It's where the industry is headed, and we're proud to be leading that charge. ————————————————————————————————————————— Francoise Russo, CTO at Aramex Aramex has automated 90 per cent of customer service cases and saved over a million agent hours. What impact has this had on customer satisfaction and delivery efficiency? One key example is our Sprinklr WhatsApp BOT, which allows customers to schedule deliveries via a channel that's secure, familiar, and always available. This self-service option lets customers share precise location data and preferred delivery times—dramatically improving first-time delivery success and overall satisfaction. Those million agent hours saved come from deflecting high-volume inquiries—like tracking requests—through AI. This frees up human agents to handle more complex issues with greater care. With AI now central to operations, how does Aramex maintain a human touch in its customer service? AI is here to complement, not replace, human agents. We use AI to summarise cases, suggest context-specific responses, and surface solution options so that agents are more informed and effective. But we also recognise not every case is complex. For simpler queries, the AI bot handles the interaction end-to-end. If escalation is needed, the handover is seamless, ensuring the customer feels understood and valued throughout. As e-commerce grows, what's next for Aramex in digital engagement and innovation? We're expanding AI use to streamline multi-shipment handling within a single conversation, so customers don't need to repeat themselves. Another area of focus is onboarding new customers through conversational AI, helping them access Aramex services with zero friction. We're also looking at enhancing predictive logistics—using AI to anticipate delays or issues and inform the customer proactively. Our goal is to evolve from being a responsive service provider to a predictive and proactive logistics partner.
Yahoo
11-07-2025
- Business
- Yahoo
Why Sprinklr (CXM) Shares Are Sliding Today
Shares of customer experience software provider Sprinklr (NYSE:CXM) fell 3.6% in the afternoon session after news of significant stock sales by its Chief Financial Officer, Manish Sarin, came to light. According to filings with the Securities and Exchange Commission (SEC), Sarin sold a substantial number of shares over multiple transactions this week. While large stock sales by executives can sometimes worry investors about the company's future prospects, it's important to note that these trades were made under a pre-arranged Rule 10b5-1 trading plan. This type of plan allows company insiders to set up a schedule for selling stocks in advance, which can help to avoid any accusations of trading on non-public information. The stock market overreacts to news, and big price drops can present good opportunities to buy high-quality stocks. Is now the time to buy Sprinklr? Access our full analysis report here, it's free. Sprinklr's shares are somewhat volatile and have had 12 moves greater than 5% over the last year. In that context, today's move indicates the market considers this news meaningful but not something that would fundamentally change its perception of the business. Sprinklr is up 2.2% since the beginning of the year, but at $8.73 per share, it is still trading 11.6% below its 52-week high of $9.87 from July 2024. Investors who bought $1,000 worth of Sprinklr's shares at the IPO in June 2021 would now be looking at an investment worth $495.74. Unless you've been living under a rock, it should be obvious by now that generative AI is going to have a huge impact on how large corporations do business. While Nvidia and AMD are trading close to all-time highs, we prefer a lesser-known (but still profitable) semiconductor stock benefiting from the rise of AI. Click here to access our free report on our favorite semiconductor growth story. Sign in to access your portfolio
The Hindu
23-06-2025
- Politics
- The Hindu
PILs seeking compensation in Sprinklr case: HC seeks State's explanation
The Kerala High Court has sought the State government's explanation within two weeks, on public interest litigations (PILs) filed in 2020 by Congress leader and former Leader of the Opposition Ramesh Chennithala and former BJP State president K. Surendran, seeking compensation to COVID-affected people and those under observation whose medical data was allegedly 'leaked' in the Sprinklr case. They had further alleged that there was corruption in the contract that had been inked with Sprinklr, a U.S.-based firm. The government had then contended that the PILs had little relevance, since the period of contract with the firm had expired. The court had subsequently sought amendments to the demands if any in the PILs. Subsequently, the petitioners sought details of people who were affected by the data leak and the payment of compensation for them. The firm had in May 2020 submitted an affidavit before the High Court, stating that the back up data of COVID patients and those who were under observation that was stored in the server of the data analytical firm, had been permanently deleted. In July 2022, Congress leader Jyothikumar Chamakkala had filed a petition before the High Court, demanding that the government clarify the legal status of the agreement with the firm and whether it had facilitated the sale of data for a price.
Yahoo
23-06-2025
- Business
- Yahoo
3 Cash-Heavy Stocks with Open Questions
A surplus of cash can mean financial stability, but it can also indicate a reluctance (or inability) to invest in growth. Some of these companies also face challenges like stagnating revenue, declining market share, or limited scalability. Just because a business has cash doesn't mean it's a good investment. Luckily, StockStory is here to help you separate the winners from the losers. That said, here are three companies with net cash positions to avoid and some better alternatives instead. Net Cash Position: $519.3 million (25% of Market Cap) Initially focused only on social media management, Sprinklr (NYSE: CXM) is a leading provider of unified customer experience management software. Why Should You Sell CXM? Average billings growth of 4% over the last year was subpar, suggesting it struggled to push its software and might have to lower prices to stimulate demand Estimated sales growth of 3.4% for the next 12 months implies demand will slow from its three-year trend Costs have risen faster than its revenue over the last year, causing its operating margin to decline by 3.6 percentage points Sprinklr is trading at $8.02 per share, or 2.5x forward price-to-sales. Dive into our free research report to see why there are better opportunities than CXM. Net Cash Position: $101.8 million (74.5% of Market Cap) With its technology found in common consumer electronics such as TVs and smartphones, Magnachip Semiconductor (NYSE:MX) is a provider of analog and mixed-signal semiconductors. Why Is MX Risky? Sales tumbled by 18.5% annually over the last five years, showing market trends are working against its favor during this cycle Performance over the past five years shows each sale was less profitable as its earnings per share dropped by 20.8% annually, worse than its revenue Cash burn has widened over the last five years, making us question whether it can reliably generate shareholder value Magnachip's stock price of $3.79 implies a valuation ratio of 0.7x forward price-to-sales. Check out our free in-depth research report to learn more about why MX doesn't pass our bar. Net Cash Position: $116.7 billion (173% of Market Cap) With roots dating back to 1863 and a presence across 26 states primarily in the Midwest and West, U.S. Bancorp (NYSE:USB) is one of America's largest banks providing lending, deposit services, wealth management, payment processing, and merchant services to individuals and businesses. Why Is USB Not Exciting? Large revenue base makes it harder to expand quickly, and its annual net interest income growth of 6.7% over the last four years was below our standards for the bank sector Sizable asset base leads to capital growth challenges as its 1.3% annual tangible book value per share increases over the last five years fell short of other bank companies At $43.39 per share, U.S. Bancorp trades at 1.2x forward P/B. If you're considering USB for your portfolio, see our FREE research report to learn more. The market surged in 2024 and reached record highs after Donald Trump's presidential victory in November, but questions about new economic policies are adding much uncertainty for 2025. While the crowd speculates what might happen next, we're homing in on the companies that can succeed regardless of the political or macroeconomic environment. Put yourself in the driver's seat and build a durable portfolio by checking out our Top 5 Growth Stocks for this month. This is a curated list of our High Quality stocks that have generated a market-beating return of 183% over the last five years (as of March 31st 2025). Stocks that made our list in 2020 include now familiar names such as Nvidia (+1,545% between March 2020 and March 2025) as well as under-the-radar businesses like the once-small-cap company Exlservice (+354% five-year return). Find your next big winner with StockStory today for free. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
