Latest news with #Staysure
Daily Mirror
a day ago
- Health
- Daily Mirror
Expert warns Brits risk hefty bills by hiding health details on travel insurance
A quarter of holidaymakers have travelled without insurance all together, according to new research One in six British holidaymakers confess they haven't been entirely truthful about their health when buying travel insurance. The study reveals that a quarter of travellers have jetted off without any cover whatsoever, whilst a fifth have embarked on trips knowing their policy wouldn't fully protect them. The research found that a quarter of holidaymakers believe it's acceptable to conceal details about health conditions they don't consider serious in order to secure cheaper premiums. Some felt under pressure to keep holiday expenses low, with a quarter thinking it was fine to omit health information because they only wanted basic protection for cancellations or lost luggage. A Staysure spokesperson, who commissioned the study, remarked: "This survey paints a worrying picture." "When buying a travel insurance policy, you want to know you'll be in safe hands if the worst should happen so be as honest and detailed as possible about your current health." Most travellers were oblivious to the fact that weight loss medications must be disclosed, along with HRT, a treatment used to manage menopause symptoms. Moreover, a quarter of holidaymakers didn't think it was necessary to mention high blood pressure or recent surgery, or that they have previously had a heart attack or severe organ condition. "Many people don't realise that their NHS medical records are checked when they make a medical claim to verify their policy against their current health," the spokesperson added. "Any undeclared medical conditions, or recent GP and hospital visits that are not covered on their policy could invalidate their cover - leaving them high and dry to foot a medical bill alone." Seven out of ten revealed their greatest worry was having their claim rejected and being stranded overseas with an unaffordable medical bill. For 14 per cent they know someone whose medical claim was refused because they failed to disclose a health condition beforehand. The spokesperson continued: "Declaring all your medical conditions ensures you are financially protected if you need medical treatment abroad or repatriating home – last year the average cost of an air ambulance from Spain alone was £45,136." Among those surveyed, 81 per cent believed their travel insurance represented good value for money, with 26 per cent having previously submitted a claim. "We urge people to tell their insurer if they've recently seen a medical professional as not all heath changes will increase the price of their policy but may just save them thousands of pounds in unexpected medical costs." TOP 10 CONDITIONS TRAVELLERS DIDN'T REALISE YOU HAVE TO DECLARE: Menopause/HRT Weight loss drugs Hearing problems Arthritis Osteoarthritis Recent GP or hospital visits Chronic back pain Thyroid Issues Changes in health/medication alterations Mental health conditions
The Irish Sun
a day ago
- Health
- The Irish Sun
One in six Brits are ‘dishonest' when filling out their travel insurance forms, research reveals
ONE in six Brits confess to being less than truthful about their health when taking out travel insurance, a new study reveals. The research, based on a survey of 2,000 adults across the UK, found many are cutting corners to save cash – with 25 per cent believing it's fine to leave out minor health conditions to get a cheaper deal. 2 81 per cent agreed the cover is worth the cost, with 26 per cent having claimed in the past Credit: Getty Travel insurer Staysure, which commissioned the study, says this kind of dishonesty can have serious consequences, including claims being rejected or travellers being left with sky-high medical bills abroad. A spokesperson from the company said: 'This survey paints a worrying picture. 'When buying a travel insurance policy, you want to know you'll be in safe hands if the worst should happen so be as honest and detailed as possible about your current health. 'Many people don't realise that their NHS medical records are checked when they make a medical claim to verify their policy against their current health. Read more on Travel 'Meaning any undeclared medical conditions, or recent GP and hospital visits that are not covered on their policy could invalidate their cover – leaving them high and dry to foot a Despite this, nearly one in four (23 per cent) felt it was fine to omit medical info if they only wanted basic cover for cancellations or lost luggage, while 18 per cent didn't think they needed to mention conditions managed with medication. Worryingly, 14 per cent knew someone who had a claim rejected for not disclosing a health problem, and 70 per cent believed insurers were likely to find out if someone had been dishonest. The survey also uncovered confusion over what should be declared – with 67 per cent unaware weight loss medication must be mentioned, and 75 per cent not realising HRT for menopause needs to be listed. Most read in News Travel Almost a quarter (23 per cent) didn't think it was necessary to disclose high blood pressure or recent surgery, and 17 per cent believed they could skip declaring a past heart attack or serious organ issue. One in six Brits are 'dishonest' when filling out their travel insurance forms, research reveals Although most people (71 per cent) feared having a claim declined and 69 per cent were worried about facing medical bills abroad, a surprising 27 per cent admitted they don't always buy travel insurance. Even among those who do, 22 per cent have travelled knowing they weren't fully covered. Still, 81 per cent agreed the cover is worth the cost, with 26 per cent having claimed in the past. The Staysure spokesperson added: 'Declaring all your medical conditions ensures you are financially protected if you need medical treatment abroad or repatriating home – last year the average cost of an air ambulance from Spain alone was £45,136. 'We urge people to tell their insurer if they've recently seen a medical professional as not all health changes will increase the price of their policy but may just save them thousands of pounds in unexpected medical costs.' TOP 10 CONDITIONS TRAVELLERS DIDN'T REALISE YOU'D HAVE TO DECLARE: Menopause/HRT 2. Weight loss drugs 3. Hearing problems 4. Arthritis 5. Osteoarthritis 6. Recent GP or hospital visits 7. Chronic back pain 8. Thyroid Issues 9. Changes in health/medication alterations 10. Mental health condition 2 many are cutting corners to save cash – with 25 per cent believing it's fine to leave out minor health conditions to get a cheaper deals Credit: Getty
Scottish Sun
a day ago
- Health
- Scottish Sun
One in six Brits are ‘dishonest' when filling out their travel insurance forms, research reveals
But most fear a hidden risk that could ruin their entire holiday… HOL' ON A MINUTE One in six Brits are 'dishonest' when filling out their travel insurance forms, research reveals Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) ONE in six Brits confess to being less than truthful about their health when taking out travel insurance, a new study reveals. The research, based on a survey of 2,000 adults across the UK, found many are cutting corners to save cash – with 25 per cent believing it's fine to leave out minor health conditions to get a cheaper deal. Sign up for Scottish Sun newsletter Sign up 2 81 per cent agreed the cover is worth the cost, with 26 per cent having claimed in the past Credit: Getty Travel insurer Staysure, which commissioned the study, says this kind of dishonesty can have serious consequences, including claims being rejected or travellers being left with sky-high medical bills abroad. A spokesperson from the company said: 'This survey paints a worrying picture. 'When buying a travel insurance policy, you want to know you'll be in safe hands if the worst should happen so be as honest and detailed as possible about your current health. 'Many people don't realise that their NHS medical records are checked when they make a medical claim to verify their policy against their current health. 'Meaning any undeclared medical conditions, or recent GP and hospital visits that are not covered on their policy could invalidate their cover – leaving them high and dry to foot a medical bill alone.' Despite this, nearly one in four (23 per cent) felt it was fine to omit medical info if they only wanted basic cover for cancellations or lost luggage, while 18 per cent didn't think they needed to mention conditions managed with medication. Worryingly, 14 per cent knew someone who had a claim rejected for not disclosing a health problem, and 70 per cent believed insurers were likely to find out if someone had been dishonest. The survey also uncovered confusion over what should be declared – with 67 per cent unaware weight loss medication must be mentioned, and 75 per cent not realising HRT for menopause needs to be listed. Almost a quarter (23 per cent) didn't think it was necessary to disclose high blood pressure or recent surgery, and 17 per cent believed they could skip declaring a past heart attack or serious organ issue. One in six Brits are 'dishonest' when filling out their travel insurance forms, research reveals Although most people (71 per cent) feared having a claim declined and 69 per cent were worried about facing medical bills abroad, a surprising 27 per cent admitted they don't always buy travel insurance. Even among those who do, 22 per cent have travelled knowing they weren't fully covered. Still, 81 per cent agreed the cover is worth the cost, with 26 per cent having claimed in the past. The Staysure spokesperson added: 'Declaring all your medical conditions ensures you are financially protected if you need medical treatment abroad or repatriating home – last year the average cost of an air ambulance from Spain alone was £45,136. 'We urge people to tell their insurer if they've recently seen a medical professional as not all health changes will increase the price of their policy but may just save them thousands of pounds in unexpected medical costs.' TOP 10 CONDITIONS TRAVELLERS DIDN'T REALISE YOU'D HAVE TO DECLARE: Menopause/HRT 2. Weight loss drugs 3. Hearing problems 4. Arthritis 5. Osteoarthritis 6. Recent GP or hospital visits 7. Chronic back pain 8. Thyroid Issues 9. Changes in health/medication alterations 10. Mental health condition
The Sun
a day ago
- Health
- The Sun
One in six Brits are ‘dishonest' when filling out their travel insurance forms, research reveals
ONE in six Brits confess to being less than truthful about their health when taking out travel insurance, a new study reveals. The research, based on a survey of 2,000 adults across the UK, found many are cutting corners to save cash – with 25 per cent believing it's fine to leave out minor health conditions to get a cheaper deal. Travel insurer Staysure, which commissioned the study, says this kind of dishonesty can have serious consequences, including claims being rejected or travellers being left with sky-high medical bills abroad. A spokesperson from the company said: 'This survey paints a worrying picture. 'When buying a travel insurance policy, you want to know you'll be in safe hands if the worst should happen so be as honest and detailed as possible about your current health. 'Many people don't realise that their NHS medical records are checked when they make a medical claim to verify their policy against their current health. 'Meaning any undeclared medical conditions, or recent GP and hospital visits that are not covered on their policy could invalidate their cover – leaving them high and dry to foot a medical bill alone.' Despite this, nearly one in four (23 per cent) felt it was fine to omit medical info if they only wanted basic cover for cancellations or lost luggage, while 18 per cent didn't think they needed to mention conditions managed with medication. Worryingly, 14 per cent knew someone who had a claim rejected for not disclosing a health problem, and 70 per cent believed insurers were likely to find out if someone had been dishonest. The survey also uncovered confusion over what should be declared – with 67 per cent unaware weight loss medication must be mentioned, and 75 per cent not realising HRT for menopause needs to be listed. Almost a quarter (23 per cent) didn't think it was necessary to disclose high blood pressure or recent surgery, and 17 per cent believed they could skip declaring a past heart attack or serious organ issue. One in six Brits are 'dishonest' when filling out their travel insurance forms, research reveals Although most people (71 per cent) feared having a claim declined and 69 per cent were worried about facing medical bills abroad, a surprising 27 per cent admitted they don't always buy travel insurance. Even among those who do, 22 per cent have travelled knowing they weren't fully covered. Still, 81 per cent agreed the cover is worth the cost, with 26 per cent having claimed in the past. The Staysure spokesperson added: 'Declaring all your medical conditions ensures you are financially protected if you need medical treatment abroad or repatriating home – last year the average cost of an air ambulance from Spain alone was £45,136. 'We urge people to tell their insurer if they've recently seen a medical professional as not all health changes will increase the price of their policy but may just save them thousands of pounds in unexpected medical costs.' 2
Yahoo
07-07-2025
- Business
- Yahoo
Staysure selects NiCE's AI-driven platform
UK-based travel insurer Staysure has chosen NiCE's AI-driven platform, CXone Mpower, to deliver digital travel insurance experiences. Selected through a tender process, CXone Mpower showed its potential to expedite digital transformation and provide AI-powered customer experiences. The CXone Mpower platform allows Staysure to integrate digital communication channels, including WhatsApp, SMS, and chat, with traditional voice interactions. With the implementation of CXone Mpower's Copilot and Expert features, Staysure aims to provide 'real-time', AI-driven support to its customer service team. This will assist agents in dealing with the 'complexities' of travel insurance policies and customer requirements, with the company anticipating to streamline agent training processes and shorten onboarding times. Staysure COO Alistair Hadfield said: 'In today's digital-first world, NiCE's CXone Mpower platform provides the flexibility and scalability essential for fuelling our growth, while cultivating a culture of continuous improvement. 'Its advanced AI ensures we're not just meeting today's digital demands but are also prepared for the evolving needs of the travelers of tomorrow by providing true end-to-end automation.' NiCE International president Darren Rushworth stated: 'CXone Mpower positions Staysure to scale efficiently and seize emerging opportunities within the European travel insurance market.' 'By adopting NiCE's AI platform for its customer service operations, Staysure is not only meeting the evolving demands of travellers today but can set new standards for service excellence in the future, leveraging cutting-edge capabilities. We also extend our gratitude to our partners at SVL, whose collaboration and expertise supported Staysure in progressing through the ambitious process.' Additionally, Staysure is employing NiCE's AI-powered tools for Quality Management and sentiment analysis to get insights into customer sentiment, service performance and call drivers. "Staysure selects NiCE's AI-driven platform" was originally created and published by Life Insurance International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
