Latest news with #StreakZones
CNA
26-06-2025
- Business
- CNA
Grab pauses planned changes to driver incentive scheme
Ride-hailing firm Grab said it will explore pilot studies to determine the benefits of its new incentive programmes. The company met 79 drivers to hear their concerns about proposed changes to its incentive scheme. Grab had plans to expand Streak Zones, a scheme that allows drivers to pre-book two-hour time slots across most areas islandwide. Following unease over the impact on drivers' earnings and income stability, Grab has delayed changes to its fare structure. Charlotte Lim reports.
Straits Times
25-06-2025
- Automotive
- Straits Times
Grab to pause changes to bonus scheme after calls from national private-hire drivers' group
This update was broadcast to all drivers on Grab's platform via an in-app message at around 4.45pm on June 25. PHOTO: LIANHE ZAOBAO Grab to pause changes to bonus scheme after calls from national private-hire drivers' group SINGAPORE – Ride-hailing platform Grab will delay the roll-out of changes to its incentive schemes, which were initially slated for July 1. In a joint statement by Grab and the National Private Hire Vehicles Association (NPHVA), both parties said on June 25 that Grab has decided to pause the planned changes following discussions with the NPHVA and in response to feedback from Grab drivers. This move was made to ensure that concerns from NPHVA and Grab drivers are fully addressed before further changes are rolled out, they added. This update was broadcast to all drivers on Grab's platform via an in-app message at around 4.45pm on June 25. In the message, Grab said there will be no changes to the existing monthly bonus scheme for now. After Grab announced its upcoming revisions to the existing monthly bonus scheme on June 20 , the NPHVA publicly requested the ride-hailing operator to delay the changes on June 23 due to concerns over reduced earnings for most full-time drivers. This is because the upcoming Streak Zones scheme will cut the percentages of bonuses across tiers and trip milestones . For instance, the bonus for the 300th to 499th rides, which now starts at 8 per cent for drivers at the lowest level, will be halved to 4 per cent. Currently, those who clock at least 300 rides also earn a cash bonus of $30, $80 or $100, depending on their incentive level. But from July 1, when the Streak Zones scheme takes effect, drivers at the lowest incentive level will no longer receive this cash bonus while the amounts for the next two tiers will be cut to $30 and $50, respectively. The Streak Zones scheme, trialled in May 2024, allows drivers to pre-book two-hour time slots, mostly during peak periods, where they drive in high-demand areas. Drivers earn a cashback of 5 per cent on every completed trip. Grab and NPHVA said on June 25 that the association had provided feedback that some drivers rely on the bonuses to earn more money beyond the basic fares they receive for completed trips. Additionally, they noted there were worries that the revised bonus scheme might make it harder for some drivers to reach their target earnings. 'While Grab's intention was to help driver-partners reduce driving hours and reach their earning goals faster, Grab recognised that the planned changes could have been better implemented,' said Grab and NPHVA. Both parties said Grab remains committed to working closely with NPHVA to 'find effective solutions' that address drivers' concerns , and that it deeply appreciates the association's continued guidance in supporting Grab drivers . They added that NPHVA appreciates Grab's partnership and will continue engaging the ride-hailing operator to champion workers' interests. Grab had previously initiated a feedback session with its drivers on June 26 to discuss the changes in its bonus scheme. It told its drivers in the in-app message on June 25 that this session will proceed as scheduled. Drivers told The Straits Times that those who complete fewer than 500 trips each month will see a drop in their earnings, and that the 5 per cent cashback on completed trips in each Streak Zones slot is marginal. Esther Loi is a journalist at The Straits Times, where she covers transport issues. Join ST's WhatsApp Channel and get the latest news and must-reads.
AsiaOne
24-06-2025
- Automotive
- AsiaOne
National private-hire drivers' group calls on Grab to hold off change in bonus scheme, Singapore News
SINGAPORE — The National Private Hire Vehicles Association (NPHVA) has asked ride-hailing platform Grab to delay the roll-out of changes to its incentive schemes slated for July 1 "for further deliberation". In an in-app message to drivers at 2pm on June 20, Grab announced that from July 1, Streak Zones would be available to all its partner drivers, along with revisions to the existing monthly bonus scheme. Streak Zones was previously trialled from May 2024. It allows drivers to pre-book two-hour time slots where they drive in high-demand areas, during which all their bookings are automatically accepted. These slots are mostly during peak periods. Drivers earn a cashback of five per cent on every completed trip. "Payouts are made the next day, improving cash flow for driver-partners," Grab told The Straits Times. However, NPHVA is concerned that the changes would result in reduced earnings of most full-time drivers, said Yeo Wan Ling, adviser to the association, in a Facebook post on June 23. Grab's monthly bonus scheme, previously called Grab Streak Bonus, has three levels, each with its own bonus structure. The more trips a driver completes in a month, the higher the percentage bonus on their earnings, with rates increasing across tiers and trip milestones. From July 1, the percentage bonuses will also be cut. For instance, the bonus for the 300th to 499th rides, which now starts at eight per cent for drivers in the lowest level, will be slashed to four per cent. Currently, those who clock at least 300 rides also earn a cash bonus of $30, $80 or $100, depending on their incentive level. But from July 1, drivers in the lowest incentive levels will not receive this cash bonus, while this is also cut for the next two tiers to $30 and $50 respectively. However, those in the highest level who complete 651 or more rides can still earn up to 21 per cent in bonuses, down from the 701 rides needed in the current scheme. Weekly bundle bonuses ranging from $25 to $68 will also be given to drivers who complete more Streak Zones. Yeo, who is also assistant secretary-general of National Trades Union Congress and an MP for Punggol GRC, said these changes make earnings less predictable. "The added complexity makes it harder for drivers to work out whether they'll be better off compared to the previous structure," she said. NPHVA reiterated its call for Grab to have "more meaningful consultation" with the association before making changes that affect driver earnings, Yeo added. She also said there is no assurance for drivers that there will be sufficient Streak Zones slots available for everyone. In response, Grab told ST that its decision to reallocate funds from its monthly bonus scheme to expand Streak Zones would ensure sufficient slots for those who wish to participate. Grab did not respond to ST's query on whether it will delay the launch of the new Streak Zones feature. The ride-hailing operator said this move will enhance drivers' earnings, while enabling the platform to better match driver supply to time periods and areas with higher unmet demand. It said that the change will better support part-time drivers who are on the road for a few hours each day, and reward full-time drivers for their commitment. Grab said the Streak Zones feature was co-created with its driver-partners through small-scale trials and focus group discussions. Improvements were made based on drivers' feedback, such as cutting Streak Zone slots from three to two hours, and shortening the required durations of staying online from 85 per cent to 70 per cent of the slot. In comments on Yeo's post, some drivers called for higher base fares and a more transparent pricing system, as well as to completely remove such incentive schemes. Grab has initiated a feedback session with its drivers on June 26 to discuss the change in its bonus scheme. [[nid:718772]] This article was first published in The Straits Times . Permission required for reproduction.
Straits Times
23-06-2025
- Automotive
- Straits Times
National private-hire drivers' group calls on Grab to hold off change in bonus scheme
Grab said this move will enhance drivers' earnings, while enabling the platform to better match driver supply to unmet demand. PHOTO: ST FILE National private-hire drivers' group calls on Grab to hold off change in bonus scheme SINGAPORE – The National Private Hire Vehicles Association (NPHVA) has asked ride-hailing platform Grab to delay the roll-out of changes to its incentive schemes slated to for July 1 'for further deliberation'. In an in-app message to drivers on its app at 2pm on June 20, Grab announced that from July 1, Streak Zones would be available to all its partner drivers, along with revisions to the existing monthly bonus scheme. Streak Zones was previously trialled from May 2024. It allows drivers to pre-book two-hour time slots where they drive in high-demand areas, during which all their bookings are automatically accepted. These slots are mostly during peak periods. Drivers earn a cashback of 5 per cent on every completed trip. 'Payouts are made the next day, improving cash flow for driver-partners,' Grab told The Straits Times. However, NPHVA is concerned that the changes would result in reduced earnings of most full-time drivers, said Ms Yeo Wan Ling, adviser to the association, in a Facebook post on June 23. Grab's monthly bonus scheme, previously called Grab Streak Bonus, has three levels, each with its own bonus structure. The more trips a driver completes in a month, the higher the percentage bonus on their earnings, with rates increasing across tiers and trip milestones. From July 1, the percentage bonuses will also be cut. For instance, the bonus for the 300th to 499th rides, which now starts at 8 per cent for drivers in the lowest level, will be slashed to 4 per cent. Currently, those who clock at least 300 rides also earn a cash bonus of $30, $80 or $100, depending on their incentive level. But from July 1, drivers in the lowest incentive levels will not receive this cash bonus, while this is also cut for the next two tiers to $30 and $50 respectively. However, those in the highest level who complete 651 or more rides can still earn up to 21 per cent in bonuses, down from the 701 rides needed in the current scheme. Weekly bundle bonuses ranging from $25 to $68 will also be given to drivers who complete more Streak Zones. Ms Yeo, who is also assistant secretary-general of National Trades Union Congress and an MP for Punggol GRC, said these changes make earnings less predictable. 'The added complexity makes it harder for drivers to work out whether they'll be better off compared to the previous structure,' she said. NPHVA reiterated its call for Grab to have 'more meaningful consultation' with the association before making changes that affect driver earnings, Ms Yeo added. She also said there is no assurance for drivers that there will be sufficient Streak Zones slots available for everyone. In response, Grab told ST that its decision to reallocate funds from its monthly bonus scheme to expand Streak Zones would ensure sufficient slots for those who wish to participate. Grab did not respond to ST's query on whether it will delay the launch of the new Streak Zones feature. The ride-hailing operator said this move will enhance drivers' earnings, while enabling the platform to better match driver supply to time periods and areas with higher unmet demand. It said that the change will better support part-time drivers who are on the road for a few hours each day, and reward full-time drivers for their commitment. Grab said the Streak Zones feature was co-created with its driver-partners through small-scale trials and focus group discussions. Improvements were made based on drivers' feedback, such as cutting Streak Zone slots from three to two hours, and shortening the required durations of staying online from 85 to 70 per cent of the slot. In comments on Ms Yeo's post, some drivers called for higher base fares and a more transparent pricing system, as well as to completely remove such incentive schemes. Grab has initiated a feedback session with its drivers on June 26 to discuss the change in its bonus scheme. Join ST's WhatsApp Channel and get the latest news and must-reads.
