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Business Wire
11-06-2025
- Business
- Business Wire
FiberStar选择Incognito Software Systems优化光纤网络并提高Wi-Fi服务质量
温哥华，不列颠哥伦比亚省--(BUSINESS WIRE)--(美国商业资讯)--印度尼西亚领先光纤运营商PT. Mega Akses Persada（ FiberStar） 宣布与全球宽带业务协调、设备管理和网络智能OSS解决方案领导者 Incognito Software Systems 达成合作，部署其 数字体验（DX）解决方案 ，以实现多厂商设备统一管理并优化Wi-Fi服务质量。通过Incognito的解决方案，FiberStar将利用市场领先的TR-069和Wi-Fi管理能力，提升服务开通、性能管理和故障处理等关键客户体验。 FiberStar致力于设计、建设和运营高质量开放式光纤基础设施，助力企业客户和通信服务商在印尼200个城市提供三网融合服务。为此需要一套强大的设备管理系统，能够支持全网光网络终端（ONT）的端到端配置与监控，同时实现家庭Wi-Fi性能的可视化管理。凭借Incognito解决方案的灵活架构和标准化特性，该部署项目仅用数周即告完成，使FiberStar快速提升了服务交付能力。 Incognito的DX解决方案为FiberStar提供家庭Wi-Fi性能的实时可视化，支持跨厂商设备的远程诊断、主动排障和无缝配置更新。这将确保连接优化、减少服务中断并加速Wi-Fi问题解决，从而提升客户满意度和信任度。 该解决方案的核心功能包括： 基于标准的TR-069设备管理与配置，兼容任何网络接入方式，也不依赖供应商； 集中管理设备配置（含固件更新、重启及参数修改），简化运维流程； 先进的服务质量管理功能，可验证连接质量、执行全网自动化监控及单设备诊断； 实时告警与报告，提供网络性能及长期趋势的深度洞察。 FiberStar总裁董事Sugiharto Darmakusuma表示，'FiberStar始终致力于为印尼全国客户提供顶级光纤服务，通过采用Incognito成熟的运营商级解决方案，我们既能提升运营效率，又能持续满足印尼IT市场日益增长的需求，并超越客户期望。' 为确保项目顺利实施，Incognito与 PT Multipolar Technology Tbk 通力合作， 确保为FiberStar顺利部署DX解决方案。Multipolar Technology在理解网络需求、协调利益相关方协作及保障平滑实施方面发挥了关键作用，有力增强了FiberStar的服务能力。 Multipolar Technology电信与公共事业部客户管理总监Yugi Edison表示，"通过与Incognito合作，Multipolar Technology为FiberStar提供了符合电信标准的顶尖设备管理解决方案（FTTH多厂商ONT管理系统），助其打造卓越的连接体验。我们期待继续与FiberStar合作，推动本地区技术创新。" Incognito首席执行官Gary Knee强调，'Incognito很荣幸能助力FiberStar实现网络发展目标。DX解决方案的快速部署为FiberStar光纤网络设备提供了全网可视化管控能力，有助于降低成本、减轻运维团队压力，并全面提升用户服务质量。' 关于Incognito Software Systems Inc. Incognito Software Systems Inc. 是一家提供服务协调软件及服务的科技公司，致力于帮助数字服务供应商管理新一代宽带体验。公司成立三十年来，已为America Movil、Cox、Digicel、Globe和Orange等全球200余家客户提供解决方案，利用其解决方案快速推出光纤创新宽带服务和5G固定无线接入技术，同时保障卓越的客户体验。Incognito Software Systems现为Lumine Group（TSXV: LMN）旗下企业。请访问 ，或关注我们的 LinkedIn 和 X（Twitter） 账号。 免责声明：本公告之原文版本乃官方授权版本。译文仅供方便了解之用，烦请参照原文，原文版本乃唯一具法律效力之版本。
Business Upturn
11-06-2025
- Business
- Business Upturn
FiberStar Selects Incognito Software Systems to Optimize Fiber Network and Enhance Wi-Fi Service Quality
VANCOUVER, British Columbia: PT. Mega Akses Persada (FiberStar), a leading fiber operator in Indonesia, has announced its partnership with Incognito Software Systems, a leading global provider of broadband service orchestration, device management, and network intelligence OSS solutions, to deploy its Digital Experience (DX) Solution to streamline multi-vendor device management and optimize Wi-Fi service quality. With Incognito's solution, FiberStar can take advantage of market-leading TR-069 and Wi-Fi management capabilities to enhance key customer journeys, such as service activation, performance management, and issue resolution. With a focus on designing, building, and operating high-quality, open-access fiber infrastructure that enables enterprise customers and communication service providers to offer triple-play services across 200 cities in Indonesia, FiberStar required a robust device management solution capable of supporting end-to-end provisioning and monitoring of Optical Network Terminals (ONTs) across its network while maintaining visibility of in-home Wi-Fi performance. Thanks to the flexible architecture and standards-based approach of Incognito's solution, the deployment was completed swiftly in just a matter of weeks, allowing FiberStar to quickly enhance its service delivery. Incognito's DX Solution equips FiberStar with real-time visibility into in-home Wi-Fi performance, enabling remote diagnostics, proactive troubleshooting, and seamless configuration updates across multi-vendor devices. This ensures optimized connectivity, reduced service disruptions, and faster resolution of Wi-Fi issues, leading to improved customer satisfaction and trust. Key features of the solution include: Standards-based TR-069 device management and provisioning that is network access agnostic and vendor-neutral; Centrally managed device configurations, including firmware updates, reboots, and parameter changes, to streamline operational processes; Advanced service quality management to validate connection quality, perform automated network-wide monitoring, and conduct individual device diagnostics; Real-time alerts and reporting to provide deeper insights into network performance and long-term trends. 'At FiberStar, we are committed to delivering top-tier fiber services to customers across Indonesia,' says Sugiharto Darmakusuma, President Director at FiberStar. 'By selecting Incognito's proven carrier-grade solution, we can improve operational efficiencies while continuing to meet the growing demands of the Indonesian IT market and exceed customer expectations.' To support this project, Incognito worked with PT Multipolar Technology Tbk to ensure a seamless deployment of the DX Solution for FiberStar. Multipolar Technology played a key role in understanding the networking requirements, facilitating stakeholder collaboration, and ensuring a smooth implementation that enhances FiberStar's service offerings. 'Through our collaboration with Incognito, Multipolar Technology has provided FiberStar with a best-in-class and telco standard device management solution (FTTH multi-vendor ONT management) empowering them to deliver exceptional connectivity experiences,' said Yugi Edison, Director Account Management Telco and Public Sector at Multipolar Technology. 'We are excited to continue this collaboration with FiberStar to foster innovation throughout the region.' 'Incognito is proud to be a key enabler of FiberStar's network growth goals,' said Gary Knee, CEO of Incognito. 'The swift deployment of our DX Solution provides network-wide visibility and control over FiberStar's fiber network devices, helping cut costs, reduce demands on operational teams, and improving the quality of experience of all subscribers.' About Incognito Software Systems Inc. Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber and 5G fixed wireless access technologies, while delivering a great customer experience. Incognito Software Systems is a Lumine Group company (TSXV: LMN). Visit or follow us on LinkedIn and X (Twitter). View source version on Disclaimer: The above press release comes to you under an arrangement with Business Wire. Business Upturn takes no editorial responsibility for the same.
Business Wire
11-06-2025
- Business
- Business Wire
FiberStar Selects Incognito Software Systems to Optimize Fiber Network and Enhance Wi-Fi Service Quality
VANCOUVER, British Columbia--(BUSINESS WIRE)--PT. Mega Akses Persada (FiberStar), a leading fiber operator in Indonesia, has announced its partnership with Incognito Software Systems, a leading global provider of broadband service orchestration, device management, and network intelligence OSS solutions, to deploy its Digital Experience (DX) Solution to streamline multi-vendor device management and optimize Wi-Fi service quality. With Incognito's solution, FiberStar can take advantage of market-leading TR-069 and Wi-Fi management capabilities to enhance key customer journeys, such as service activation, performance management, and issue resolution. The swift deployment of Incognito's DX Solution provides network-wide visibility and control over FiberStar's fiber network devices, helping cut costs, reduce demands on operational teams, and improve the quality of experience of all subscribers. Share With a focus on designing, building, and operating high-quality, open-access fiber infrastructure that enables enterprise customers and communication service providers to offer triple-play services across 200 cities in Indonesia, FiberStar required a robust device management solution capable of supporting end-to-end provisioning and monitoring of Optical Network Terminals (ONTs) across its network while maintaining visibility of in-home Wi-Fi performance. Thanks to the flexible architecture and standards-based approach of Incognito's solution, the deployment was completed swiftly in just a matter of weeks, allowing FiberStar to quickly enhance its service delivery. Incognito's DX Solution equips FiberStar with real-time visibility into in-home Wi-Fi performance, enabling remote diagnostics, proactive troubleshooting, and seamless configuration updates across multi-vendor devices. This ensures optimized connectivity, reduced service disruptions, and faster resolution of Wi-Fi issues, leading to improved customer satisfaction and trust. Key features of the solution include: Standards-based TR-069 device management and provisioning that is network access agnostic and vendor-neutral; Centrally managed device configurations, including firmware updates, reboots, and parameter changes, to streamline operational processes; Advanced service quality management to validate connection quality, perform automated network-wide monitoring, and conduct individual device diagnostics; Real-time alerts and reporting to provide deeper insights into network performance and long-term trends. 'At FiberStar, we are committed to delivering top-tier fiber services to customers across Indonesia,' says Sugiharto Darmakusuma, President Director at FiberStar. 'By selecting Incognito's proven carrier-grade solution, we can improve operational efficiencies while continuing to meet the growing demands of the Indonesian IT market and exceed customer expectations.' To support this project, Incognito worked with PT Multipolar Technology Tbk to ensure a seamless deployment of the DX Solution for FiberStar. Multipolar Technology played a key role in understanding the networking requirements, facilitating stakeholder collaboration, and ensuring a smooth implementation that enhances FiberStar's service offerings. 'Through our collaboration with Incognito, Multipolar Technology has provided FiberStar with a best-in-class and telco standard device management solution (FTTH multi-vendor ONT management) empowering them to deliver exceptional connectivity experiences,' said Yugi Edison, Director Account Management Telco and Public Sector at Multipolar Technology. 'We are excited to continue this collaboration with FiberStar to foster innovation throughout the region.' 'Incognito is proud to be a key enabler of FiberStar's network growth goals,' said Gary Knee, CEO of Incognito. 'The swift deployment of our DX Solution provides network-wide visibility and control over FiberStar's fiber network devices, helping cut costs, reduce demands on operational teams, and improving the quality of experience of all subscribers.' About Incognito Software Systems Inc. Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber and 5G fixed wireless access technologies, while delivering a great customer experience. Incognito Software Systems is a Lumine Group company (TSXV: LMN). Visit or follow us on LinkedIn and X (Twitter).
