Latest news with #Surescripts
Forbes
a day ago
- Health
- Forbes
The 3 C's Of Impactful Healthcare Innovation
Frank Harvey, Chief Executive Officer for Surescripts. Complicated. That's the word that comes to mind when I think of healthcare. Even for a thing as simple as seeing the doctor for a nagging cough and getting a prescription at the pharmacy, the whole process can be surprisingly complex and costly. Despite incredible advancements in medicine and technology, we've yet to solve some contributors to clinician burnout that can add stress to the entire healthcare ecosystem and, most notably, erode patients' trust in their providers. According to Gallup's annual rating of U.S. professions, trust in medical doctors has fallen 14% since 2021, and at 53%, is now the lowest since the mid-1990s. This doesn't have to be the case. As technology innovators in healthcare, it's up to us to improve healthcare with access to technological innovation that enables better quality, safer and less costly care for patients. We can meaningfully transform our industry with three C's: collaboration, comprehensive solutions and commitment to purpose. 1. Collaboration What it means for healthcare: The different parts of healthcare have more in common than helping care for patients. Physicians, pharmacists, care managers, life sciences companies and healthcare technology providers are just some of healthcare's parts that often face the same challenges, including burnout, rising costs and the complexity of providing quality care, but they may require different solutions. Cross-industry collaboration is key. We need to work together to diagnose the problems each healthcare sector faces and develop technologies to solve collective challenges, like prior authorization (an area in which my company works). In context: Prior authorization is intended to protect patient safety and manage costs. But with over 37% of medical plans using a manual prior authorization process dependent on phone, mail, fax or email, according to a 2023 CAQH Insights report, this can be very tedious for patients. For providers, prior authorization delays and administrative burden stoke frustration and burnout. Ninety-four percent of physicians surveyed by the American Medical Association say that the process always, often or sometimes delays care, and virtually all (95%) said prior authorization somewhat or significantly increases burnout. And at the pharmacy, prior authorization issues can keep pharmacists from filling prescriptions and spending more time with patients, with over half of pharmacists and prescribers describing following up on prior authorizations as 'very frustrating' in a 2021 survey from my company. These care providers tend to have the same prevailing concern: Prior authorizations take too much time and manual work, which negatively impacts their ability to focus on their patients. Collaboration can help identify the nuances and similarities of their challenges—a critical first step. Leaders need to leverage their existing ability to exchange health intelligence to take collaboration to the next level and develop solutions that meaningfully improve how they care for patients. 2. Comprehensive And Impactful Technology Solutions What it means for healthcare: Technology and innovations that focus only on a single segment are likely just shifting the burden or creating a new challenge somewhere else. As a result, patients often face the most significant consequences of siloed innovation. Comprehensive technology solutions depend on collaboration and can lead to a more holistic approach where every part of healthcare sees improvement—especially patients. In context: While AI tools will grab headlines, these tools are likely only addressing one element of the system and may not be truly alleviating the burden on care providers. Instead, I believe we need collaboration between health plans and care providers to develop systemic innovation. Together, we can build on the nationwide interoperability that exists today to deliver a swift, consistent and comprehensive experience for patients and those who care for them. Collaboration can take many forms but really relies on the opportunity for discussion and sharing ideas. So next time you're at a conference, meeting a stakeholder from another organization or a former colleague for coffee, remember to be intentional about connecting ideas and seeking out different points of view. It could lead to the next comprehensive fix that leads to meaningful impact for care providers and their patients. 3. Commitment To A Shared Purpose What it means for healthcare: It's important to remember why we're doing this work in the first place. Regardless of what part of healthcare we represent, we're all in this industry with the same purpose in mind—improving patient care. In context: When we recognize that across healthcare we are committed to a shared purpose, the ability to collaborate and develop comprehensive, innovative technologies becomes far easier. Recognizing the purpose behind organizations that compete in the same industry can be challenging—especially when focusing on a recent product launch, earnings report or partnership announcement. But when we peel back a layer to look beyond the headline, we ought to ask ourselves why this announcement matters. Looking closer, you'll see that launching a new product or announcing the latest financial report is simply a way to measure success toward achieving that organization's underlying purpose. In my experience, this purpose is always about making healthcare better for patients and those who care for them. It's important to keep this in mind and work to deliver messages that connect us back to our purpose. When we do this across an industry, we can see more clearly that we're all committed to something bigger, and it's a reminder that collaboration toward this end is our greatest strength. Conclusion The ability to impact or even save lives is the purpose we ought to be working toward. It reinforces why collaboration is critical to tackling difficult problems but can also help amplify impact and fuel continued innovations. And when all of the pieces come together, I think the result will be bringing meaningful improvements to healthcare for patients and those who care for them. Forbes Business Council is the foremost growth and networking organization for business owners and leaders. Do I qualify?
Business Wire
06-05-2025
- Health
- Business Wire
Media Advisory: Surescripts to Present on Innovative Interoperability at 2025 Nourishing Change Conference Hosted by Kroger Health, May 13-15
ARLINGTON, Va.--(BUSINESS WIRE)--Surescripts ®, the nation's leading health intelligence network, will present on healthcare interoperability as part of a panel of healthcare leaders at the 2025 Nourishing Change Conference hosted by Kroger Health, May 13-15 in Cincinnati, Ohio. 'I can't wait to join industry leaders at the 2025 Nourishing Change Conference to share insights & discuss how we can focus on innovations that make a meaningful difference for patients," said Melanie Marcus, Chief Marketing & Customer Experience Officer. Share 'I can't wait to join industry leaders as part of a panel at the 2025 Nourishing Change Conference to share insights and discuss how we can continue to focus on innovations that make a meaningful difference for patients and the people who serve them,' said Melanie Marcus, Chief Marketing and Customer Experience Officer for Surescripts. 'Healthcare is facing serious challenges, from provider burnout to patients not being able to access or afford care. It's a challenge that collaboration and innovation that advances health intelligence sharing can help solve. When clinicians and care providers are better informed, it accelerates decisions, keeping patient care on track," added Marcus. To learn more, check out the panel discussion: What Does Optimal Interoperability Look Like? When: May 14, 2025, 2:00-3:15PM Location: Breakout Sessions--Part One Overview: What would it take for every part of the health system to connect and communicate? This session explores the path to true interoperability—what it looks like in practice, where it's already working, and how we expand its impact across every community. Panelists: Melanie Marcus, Surescripts, Yousuf Ahmad, AssureCare, David Pope, XiFin Pharmacy Solutions and moderator, Elizabeth Koonin, UnitedHealthcare. Background: In 2024, Surescripts supported 27.2 billion exchanges of patient clinical and benefit information, enabling 2.29 million healthcare professionals and organizations with access to clinical and benefit information for virtually every insured American. Health intelligence sharing at scale is helping to increase patient safety, lower costs and improve the quality of care by enabling: 2.6 billion electronic prescriptions to be delivered in 2024, helping patients get needed medications faster and safer. Nearly 900,000 prescribers with technology like Real-Time Prescription Benefit to saving patients an average of $82 per prescription and more than $1,000 per specialty medication. Touchless Prior Authorization, improving efficiency for care providers and reducing the average time to approve a prior authorization from more than one hour to just 34 seconds, helping patients get needed medications faster. For more information about how Surescripts is helping improve healthcare for patients and the people who serve them, check out Surescripts 2024 Annual Impact Report. About Surescripts Our purpose is to serve the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. At Surescripts, we bring healthcare together to inform and accelerate decisions, helping keep patient care on track. With the Surescripts Network Alliance®, we're empowering the healthcare ecosystem with intelligence and interoperability for smarter, faster prescribing, prior authorization, treatment, care management and more. Visit us at and follow us on LinkedIn.
Yahoo
30-04-2025
- Health
- Yahoo
New Season of Surescripts Award-Winning Podcast, There's a Better Way, to Premiere in May
Season 4 features healthcare leaders' inspiring stories and vision for helping healthcare heal through systemic innovation ARLINGTON, Va., April 30, 2025--(BUSINESS WIRE)--Surescripts®, the nation's leading health intelligence network, will premiere the fourth season of its award-winning podcast, There's a Better Way: Smart Talk on Healthcare and Technology, on May 20, 2025. Check out the trailer for Season 4 of There's a Better Way. Host Melanie Marcus, Chief Marketing and Customer Experience Officer for Surescripts, is back this season to ask healthcare technology changemakers from across the nation one fundamental question: How can healthcare use systemic innovation to heal itself and change the way patients heal? "The American healthcare system faces serious challenges, despite being one of the most innovative in the world. Care providers continue to face burnout from paperwork and administrative tasks and as a result, they are leaving practice. At the same time, patients are struggling more than ever before to find accessible and affordable care, forcing them to take drastic measures like cutting pills in half to make them last," said Marcus. "We know there truly is a better way. I'm thrilled to welcome this season's impressive leaders from across healthcare who will share their vision for solving these challenges and the inspiring stories and innovative ideas driving their work to meaningfully improve the American healthcare system." Tune in to any major podcast app starting in May to hear from the latest line-up of guests including Jen McGonigle, Vice President of Optum Rx Enterprise Capabilities, John Schilling, Co-Managing Partner for TPG Capital, and Dr. Eric Boose, Associate Chief Medical Information Officer at Cleveland Clinic. And catch up on past episodes now featuring inspiring, driven healthcare leaders like Troy Tazbaz, Director of Digital Health Center of Excellence at the Food and Drug Administration, Alexandra Drane, Chief Executive Officer & Co-Founder of Archangels, Eric Weidmann, M.D., Former Chief Medical Officer for CompuGroup Medical, and Tricia Lee Rolle, Pharm.D., MS, PhD, Senior Advisor, Office of the National Coordinator for Health Information Technology, plus many more! About Surescripts Our purpose is to serve the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. At Surescripts, we bring healthcare together to inform and accelerate decisions, helping keep patient care on track. With the Surescripts Network Alliance®, we're empowering the healthcare ecosystem with intelligence and interoperability for smarter, faster prescribing, prior authorization, treatment, care management and more. Visit us at and follow us on LinkedIn. View source version on Contacts Media Contact:Kate Giaquinto(571) Sign in to access your portfolio
Associated Press
25-03-2025
- Business
- Associated Press
RazorMetrics Achieves Surescripts® Clinical Direct Messaging Certification
Enhancing Provider Communication with Seamless Cost-Saving Medication Alerts AUSTIN, Texas, March 25, 2025 /PRNewswire/ -- RazorMetrics, a leading innovator in pharmacy cost containment solutions, recently achieved Surescripts ® Clinical Direct Messaging certification for its medication change orders. This certification enhances RazorMetrics' ability to deliver cost-saving medication recommendations directly to prescribers' electronic health records (EHRs), ensuring timely and secure communication. 'With Surescripts certification, we are expanding our communication capabilities to help prescribers access cost-saving recommendations within their existing workflows,' said Tom Dorsett, CEO at RazorMetrics. 'By integrating with the Surescripts network, we're providing another efficient way for providers to make informed medication decisions that support both cost savings and patient care.' Surescripts Clinical Direct Messaging provides a secure, streamlined method for transmitting medication change orders to prescribers' EHRs. This integration allows prescribers to receive actionable medication recommendations without disrupting their workflow. 'Surescripts is simplifying health intelligence sharing, enabling care providers with technologies like Clinical Direct Messaging that allows them to send and receive secure, HIPAA-compliant information as part of their existing workflow, so care providers can more efficiently manage time-sensitive communications and provide better informed, safer and less costly care to their patients,' said Matt Koehler, VP of Product Innovation for Surescripts. 'We look forward to collaborating with RazorMetrics as part of the Surescripts Network Alliance® to empower prescribers with the information they need to make better-informed medication decisions with their patients.' RazorMetrics' certification ensures compliance with Surescripts' security protocols to ensure a seamless exchange of protected health information. With this new capability, RazorMetrics will begin transmitting change orders electronically in March 2025, with plans to scale to over 10,000 messages per month over the next six months. This milestone underscores RazorMetrics' commitment to offering a fully integrated, multi-channel provider communication strategy, ensuring that prescribers receive cost-saving recommendations in the way that best fits their workflow. About RazorMetrics RazorMetrics creates cutting-edge pharmacy cost containment solutions to quickly and easily reduce drug costs. Its proprietary technology automatically initiates cost-saving opportunities through medication switching, deprescription, deduplication, and more–all while adapting to fit client's plan, preferences, and formulary. RazorMetrics conveniently plugs into prescriber's existing workflow, improving healthcare decisions while seamlessly reducing medication costs for members and plan sponsors. Based in Austin, TX, RazorMetrics supports self-funded employers, health plans, PBMs, and organizations to bring clarity, efficiency, and more value to their pharmacy benefits. Learn more at Media Contact 308.627.6897
