Latest news with #SwapnilJain
Mint
16 hours ago
- Automotive
- Mint
Pavna Industries share price rise over 4% in bear-hit Dalal Street; here's why
Shares of Pavna Industries surged over 4 percent on Monday, July 14, defying broader market weakness after the company announced that it had begun production and supply of oil pumps to Hero MotoCorp Limited (HMCL). The announcement marked a significant operational milestone for the company, which has now strengthened its ties with India's largest two-wheeler manufacturer. Pavna Industries confirmed that its subsidiary, Pavna Sunworld Autotech, has commenced the supply of oil pumps for HMCL's best-selling models — Splendor and Glamour. These pumps will be supplied to all six of Hero MotoCorp's manufacturing plants across India. The company noted that production has already begun and will be progressively ramped up to 50,000 units per month over the next three to four months. Commenting on the development, Swapnil Jain, Managing Director of Pavna Industries Ltd., said, 'This achievement is a testament to increasing consumer confidence in Pavna's engineering expertise, operational excellence, and product quality. Securing this mandate across all six Hero facilities reflects the dedication of our team and our growing credibility as a reliable supplier of key engine components.' Pavna Industries, formerly known as Pavna Locks Limited, was incorporated in 1994 and has built a strong presence in the South Asian automotive industry over the past five decades. The company manufactures a wide array of high-quality automotive parts catering to various vehicle segments — from two-wheelers and passenger vehicles to heavy commercial and off-road vehicles. It serves leading OEMs (Original Equipment Manufacturers) and has consistently focused on technology, reliability, and timely delivery. Despite the positive operational development, Pavna Industries' Q4 FY25 earnings highlighted ongoing challenges. The company reported a consolidated net profit of ₹ 1.70 crore, down 36.57 percent from ₹ 2.68 crore in Q4FY24. Consolidated revenue from operations for the quarter also fell 18.69 percent year-on-year to ₹ 66.23 crore from ₹ 81.45 crore. For the full financial year FY25, Pavna Industries' consolidated net profit dropped 30.21 percent to ₹ 7.37 crore, compared to ₹ 10.56 crore in FY24. Revenue from operations dipped 2.72 percent year-on-year to ₹ 308.24 crore from ₹ 316.87 crore. The stock rose as much as 4.4 percent in intraday trade to touch a high of ₹ 432.45 on July 14. Despite the day's gains, it remains 43 percent below its 52-week high of ₹ 759.55 hit in October 2024. It had previously touched a 52-week low of ₹ 295.20 in March 2025. Over the past year, Pavna Industries' stock has declined by 14.5 percent. So far in July, it has slipped 1.7 percent, after a 9.6 percent rise in June and a 26 percent rally in May. In April, it fell 13 percent, partially recovering from earlier losses of 26 percent in February and 2.6 percent in January. March had seen a mild uptick of 1.2 percent. Disclaimer: This article is for informational purposes only and does not constitute investment advice. Readers are advised to consult a certified financial advisor before making any investment decisions.
Yahoo
05-06-2025
- Business
- Yahoo
Observe.AI Unveils AI Agents for Voice of Customer Intelligence
New capabilities democratize access to customer intelligence and provide deeper visibility into interactions across every channel SAN FRANCISCO, June 05, 2025 (GLOBE NEWSWIRE) -- the leading AI platform for contact centers, today announced a major expansion of its GenAI Insights offering, introducing powerful new capabilities that unlock true voice of customer (VoC) insights and make them easily accessible across the enterprise through AI agents. Since its founding eight years ago, has enabled enterprises to improve human and virtual agent performance and customer experience using conversation intelligence and insights. With the latest release of GenAI Insights, customers can now gain access to the most granular insights from 100% of customer conversations, including turn-by-turn sentiment shifts, root causes behind those changes, and top reasons customers reach out, all tied to key business outcomes. These insights are now available to every team across the organization via AI agents, enabling smarter, faster decisions at scale. 'Contact centers are home to the richest customer data in the enterprise, but that data has historically been locked behind siloed data systems, slow manual analysis, or complex tooling,' said Swapnil Jain, CEO and co-founder of 'With this latest release, we're giving every team—not just analysts—on-demand access to deeper, smarter, evidence-based insights that drive business action.' What's New with GenAI Insights: AskObserve – A natural language AI agent that's your conversational shortcut to insights. Teams can now simply ask questions like 'What's driving complaints about our billing process?' or 'Are customers mentioning competitor offers more often this quarter?' and receive real-time, structured answers that are backed by real data from conversations. AI Studio – A no-code command center for teams to easily and quickly configure, test and fine-tune their AI-powered services to be incorporated into any workflows. Customize conversation outputs into free-text summaries, flag competitor or named mentions, identify key moments and categorize topics, tailored for any use case for any team. L1/L2/L3 Customer Contact Reasons – Go beyond surface-level topics to reveal the underlying 'why' behind customer interactions. GenAI Insights now breaks down conversations by first-level (L1), second-level (L2), and third-level (L3) contact reasons, offering a layered view that identifies behaviors and trends that impact first-contact resolution opportunities. For example, a CX team discovers that 'account cancellations' (L1) are often driven by 'long refund timelines' (L2) and 'lack of status updates' (L3), enabling precise fixes that reduce churn. VoC Dashboards and Reporting – Ready-to-use VoC dashboards and customizable reports that track sentiment, contact reasons and how they connect. These dashboards surface operational metrics that matter most by linking them to real business outcomes and ROI. For example, an operations team sees that product-related calls with negative sentiment have the longest handle times, and works with the product team to preemptively address known issues. 'GenAI Insights is helping us unlock a new level of visibility into our customer conversations,' said Ryan Moore, VP, Customer Operations, DailyPay. 'We're no longer limited to manual reviews or partial samples—instead, we're surfacing patterns across millions of interactions to proactively spot issues via AskObserve, optimize workflows, and guide decision making. It's accelerating our ability to serve both customers and partners with greater precision and speed.' Building on a Foundation of Insight Leadership From day one, has enabled enterprises to tap into customer interaction insights to elevate quality assurance, agent coaching, and CX operations. The new release for GenAI Insights expansion takes this beyond the contact center—breaking down barriers to access and enhancing the granularity of insights for faster, smarter decision-making for all. 'With GenAI Insights, we're closing the gap between conversations and enterprise action,' added Jain. 'Whether you're in operations, marketing, compliance, or product, you're no longer waiting on weekly reports or manual reviews. The voice of the customer is now at your fingertips.' GenAI Insights are built on enterprise-grade security architecture, including GDPR, HITRUST, HIPAA, SOC2, ISO27001, and other certifications, to deliver compliant and trusted conversations. For more information about GenAI Insights, visit About is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. For more information, please visit Contact:Hannah Johnston observe@ in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Upturn
05-06-2025
- Business
- Business Upturn
Observe.AI Unveils AI Agents for Voice of Customer Intelligence
SAN FRANCISCO, June 05, 2025 (GLOBE NEWSWIRE) — the leading AI platform for contact centers, today announced a major expansion of its GenAI Insights offering, introducing powerful new capabilities that unlock true voice of customer (VoC) insights and make them easily accessible across the enterprise through AI agents. Since its founding eight years ago, has enabled enterprises to improve human and virtual agent performance and customer experience using conversation intelligence and insights. With the latest release of GenAI Insights, customers can now gain access to the most granular insights from 100% of customer conversations, including turn-by-turn sentiment shifts, root causes behind those changes, and top reasons customers reach out, all tied to key business outcomes. These insights are now available to every team across the organization via AI agents, enabling smarter, faster decisions at scale. 'Contact centers are home to the richest customer data in the enterprise, but that data has historically been locked behind siloed data systems, slow manual analysis, or complex tooling,' said Swapnil Jain, CEO and co-founder of 'With this latest release, we're giving every team—not just analysts—on-demand access to deeper, smarter, evidence-based insights that drive business action.' What's New with GenAI Insights: AskObserve – A natural language AI agent that's your conversational shortcut to insights. Teams can now simply ask questions like 'What's driving complaints about our billing process?' or 'Are customers mentioning competitor offers more often this quarter?' and receive real-time, structured answers that are backed by real data from conversations. – A natural language AI agent that's your conversational shortcut to insights. Teams can now simply ask questions like 'What's driving complaints about our billing process?' or 'Are customers mentioning competitor offers more often this quarter?' and receive real-time, structured answers that are backed by real data from conversations. AI Studio – A no-code command center for teams to easily and quickly configure, test and fine-tune their AI-powered services to be incorporated into any workflows. Customize conversation outputs into free-text summaries, flag competitor or named mentions, identify key moments and categorize topics, tailored for any use case for any team. – A no-code command center for teams to easily and quickly configure, test and fine-tune their AI-powered services to be incorporated into any workflows. Customize conversation outputs into free-text summaries, flag competitor or named mentions, identify key moments and categorize topics, tailored for any use case for any team. L1/L2/L3 Customer Contact Reasons – Go beyond surface-level topics to reveal the underlying 'why' behind customer interactions. GenAI Insights now breaks down conversations by first-level (L1), second-level (L2), and third-level (L3) contact reasons, offering a layered view that identifies behaviors and trends that impact first-contact resolution opportunities. For example, a CX team discovers that 'account cancellations' (L1) are often driven by 'long refund timelines' (L2) and 'lack of status updates' (L3), enabling precise fixes that reduce churn. – Go beyond surface-level topics to reveal the underlying 'why' behind customer interactions. GenAI Insights now breaks down conversations by first-level (L1), second-level (L2), and third-level (L3) contact reasons, offering a layered view that identifies behaviors and trends that impact first-contact resolution opportunities. For example, a CX team discovers that 'account cancellations' (L1) are often driven by 'long refund timelines' (L2) and 'lack of status updates' (L3), enabling precise fixes that reduce churn. VoC Dashboards and Reporting – Ready-to-use VoC dashboards and customizable reports that track sentiment, contact reasons and how they connect. These dashboards surface operational metrics that matter most by linking them to real business outcomes and ROI. For example, an operations team sees that product-related calls with negative sentiment have the longest handle times, and works with the product team to preemptively address known issues. 'GenAI Insights is helping us unlock a new level of visibility into our customer conversations,' said Ryan Moore, VP, Customer Operations, DailyPay. 'We're no longer limited to manual reviews or partial samples—instead, we're surfacing patterns across millions of interactions to proactively spot issues via AskObserve, optimize workflows, and guide decision making. It's accelerating our ability to serve both customers and partners with greater precision and speed.' Building on a Foundation of Insight Leadership From day one, has enabled enterprises to tap into customer interaction insights to elevate quality assurance, agent coaching, and CX operations. The new release for GenAI Insights expansion takes this beyond the contact center—breaking down barriers to access and enhancing the granularity of insights for faster, smarter decision-making for all. 'With GenAI Insights, we're closing the gap between conversations and enterprise action,' added Jain. 'Whether you're in operations, marketing, compliance, or product, you're no longer waiting on weekly reports or manual reviews. The voice of the customer is now at your fingertips.' GenAI Insights are built on enterprise-grade security architecture, including GDPR, HITRUST, HIPAA, SOC2, ISO27001, and other certifications, to deliver compliant and trusted conversations. For more information about GenAI Insights, visit About is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. For more information, please visit Contact:Hannah Johnston [email protected]
NDTV
29-05-2025
- Automotive
- NDTV
Ather Energy And Infineon Technologies Join Hands To Accelerate EV Innovation In India
In a significant step toward boosting India's electric vehicle ecosystem, Ather Energy, one of the country's leading electric two-wheeler manufacturers, has signed a Memorandum of Understanding (MoU) with Infineon Technologies Asia Pacific, a global leader in semi-conductor solutions. The agreement was formalised in Seoul, South Korea, and is aimed at advancing innovation in India's fast-growing EV sector. The partnership will focus on leveraging Infineon's cutting-edge semi-conductor technologies that include advanced micro-controllers and automotive-grade sensors, alongside Ather's proven expertise in designing high-performance Light Electric Vehicles (LEVs). The collaboration is expected to support the development of more efficient, reliable, and cost-effective EV solutions tailored for the Indian market. Swapnil Jain, Executive Director and CTO, Ather Energy, said, "At Ather, we've always believed that building great EVs starts with getting the fundamentals right - performance, efficiency, reliability. Our approach has always been grounded in first-principles thinking and deep engineering, questioning how every system can be made better, faster, and more efficient. That's where semi-conductor innovation becomes critical. Infineon's leadership in semi-conductors and system solutions brings deep expertise that aligns with our engineering-first approach. Our partnership with Infineon gives us access to advanced technologies that can help us improve key systems, from charging to safety and explore ways to reduce system complexity and cost. We're looking forward to seeing how this collaboration can help us push the boundaries, not just for our products, but for the larger EV ecosystem in India." As part of the agreement, both companies will jointly explore breakthroughs in sensing and safety features to enhance rider experience and vehicle performance. The effort will cover key areas such as energy efficiency, faster charging capabilities, and overall system reliability. These developments are expected to significantly improve the appeal and accessibility of electric two-wheelers for Indian consumers. Infineon, known globally for its semi-conductor innovations in the automotive sector, aims to bring its deep technical expertise to address India's unique mobility challenges. The joint initiative also aligns with India's broader goals of sustainable transportation and reduced carbon emissions.
Time of India
28-05-2025
- Automotive
- Time of India
Ather Energy ties up with South Korean company Infineon Technologies
CHENNAI: Electric two-wheeler maker Ather Energy and South Korean semiconductor solutions major Infineon Technologies have signed a memorandum of understanding (MoU) in Seoul. The collaboration will focus on semiconductor technologies to support light electric vehicles (LEVs), charging infrastructure and safety, said the company in a statement. 'The partnership aims to leverage semiconductor solutions from Infineon based on various technologies, microcontrollers and automotive related sensors, alongside Ather's expertise in designing light EVs,' it added. Swapnil Jain, executive director and CTO, Ather Energy, said, 'Our partnership with Infineon gives us access to technologies that can help us improve key systems, from charging to safety and explore ways to reduce system complexity and cost.' Peter Schaefer, executive VP and chief sales officer-automotive at Infineon, 'India is one of the fastest-growing EV markets globally, and our SiC and GaN technologies will help drive energy-efficient and high-performance electric vehicles.' The collaboration will explore sensing and safety innovations to improve vehicle safety, charging speed, system reliability among other features. Stay informed with the latest business news, updates on bank holidays and public holidays . AI Masterclass for Students. Upskill Young Ones Today!– Join Now
