Latest news with #Syncro
Business Wire
24-06-2025
- Business
- Business Wire
Syncro Announces Universal Billing to Eliminate Missed Invoices and Recover Lost Revenue
TAMPA, Fla.--(BUSINESS WIRE)-- Syncro, a leading platform provider for growing Managed Service Providers (MSPs) and IT teams, today announced the launch of Universal Billing, a new feature that tackles one of the MSP industry's most persistent problems: missed billing for third-party licenses. New feature tackles one of the MSP industry's most persistent problems: missed billing for third-party licenses. This enhancement expands Syncro's already powerful recurring billing engine by incorporating license data from third-party tools and services offered through the Syncro Marketplace into recurring invoices. By eliminating the need for manual reconciliation between vendor reports and PSAs, Universal Billing helps MSPs streamline operations, reduce errors and capture previously lost revenue. 'If I were to ask a room full of MSPs how many have lost revenue to third-party licenses being missed or inaccurately billed, every single hand would go up — including mine,' said Andy Cormier, channel chief at Syncro and a former MSP owner. 'Universal Billing is our love letter to billing admins everywhere. We know how painful it is to manually reconcile licenses between vendors and your PSA. It's not just error-prone — it's a complete waste of time.' Universal Billing automatically pulls daily license counts from supported Syncro Marketplace vendors, maps them to customers and incorporates them into recurring invoices with pinpoint accuracy, even as usage fluctuates. At launch, the feature supports Proofpoint and will expand to all Marketplace offerings by year-end, including Microsoft licensing through Syncro's new XMM™ platform. Philip Semplice, president and CEO at SafSecur said, 'We moved our Proofpoint instance over to Syncro to take advantage of its new Universal Billing functionality, and this has completely eliminated the need to manually update our invoices each month. Best of all, it just works. With our previous syncing, it only updated once a month and was very unreliable. Also, the move had virtually no impact on us, and it was all on the backend. Moving our add-on business to Syncro was a wise decision.' Key Benefits of Universal Billing Eliminates Manual Reconciliation: Automatically tracks and invoices third-party licenses with no manual entry required. Ensures Accurate Invoicing: Uses daily usage data to maintain billing precision as license counts change. Reduces Billing Errors: Minimizes human error by removing manual billing processes. Scales Easily: Supports a growing list of Marketplace vendors, with more integrations coming in 2025. Delivers Immediate ROI: Helps MSPs recover lost revenue and free up admin time. Tom Bull, president and CEO of Two River Computer, commented, 'My company is thrilled with Syncro's new Universal Billing feature. During the initial setup, we discovered a few Proofpoint licenses we hadn't been billing for — an immediate win. Now we no longer have to spend time manually reconciling license counts each month. It's a huge time saver for us and has turned into a great way to capture missed revenue. Can't wait to see more integrations released for Universal Billing.' Supporting MSP Growth As MSPs expand their service offerings and manage more tools and vendors, accurate billing becomes increasingly complex. Universal Billing is part of Syncro's mission to help MSPs operate more efficiently, reduce administrative burden, and improve profitability without adding complexity. Availability Universal Billing is available now for all Syncro users. About Syncro Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale profitably. Syncro delivers powerful automation, native AI capabilities, deep Microsoft 365 integration, and seamless support for 50+ third-party tools—enabling teams to reduce complexity, cut costs, and uncover new revenue opportunities. Its transparent per-user pricing model and commitment to continuous innovation make it an ideal solution for modern IT operations. Learn more at or follow Syncro on LinkedIn.
Associated Press
29-04-2025
- Business
- Associated Press
Syncro Launches XMM Unified IT and Security Management Platform with Microsoft Integration
LAS VEGAS--(BUSINESS WIRE)--Apr 29, 2025-- Kaseya Connect —Syncro, a leading platform provider for growing Managed Service Providers (MSPs) and IT teams, today announced the launch of XMM™ (Extended Monitoring and Management), a unified IT and security management platform developed through a collaboration with Microsoft. The platform consolidates Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Microsoft 365 multi-tenant management into a single, integrated solution. It integrates with Microsoft Secure Score, Defender Antivirus and Entra ID (formerly Azure Active Directory) to provide MSPs with a streamlined and secure way to manage their clients' infrastructures in the cloud. 'As more businesses migrate to Microsoft 365, MSPs struggle with increasing pressure to manage both security and IT operations across multiple clients, often relying on fragmented tools that create inefficiencies,' said Michael George, CEO of Syncro. 'XMM simplifies the entire process by providing a unified platform that enhances security and operational effectiveness. Our integration with Microsoft helps MSPs maximize the power of Microsoft 365 while maintaining an even stronger security posture.' Key Features and Benefits of XMM Addressing MSPs' Biggest Challenges As MSPs grow, they face three primary challenges: securing their clients' businesses, reducing operational complexity, and scaling their businesses profitably. Cyberattacks targeting small and medium-sized businesses (SMBs) have surged, with 31% experiencing incidents such as ransomware, phishing, or data breaches, according to the 2024 Microsoft Digital Defense Report. In addition, MSPs often struggle with tool sprawl, relying on dozens of disconnected tools that increase overhead and security risks. XMM is designed to help solve these problems by unifying security management, IT operations, and automation in one platform, enabling MSPs to streamline workflows, improve security, and scale operations without increasing labor costs. Syncro XMM integrates with Microsoft's security products including Microsoft Secure Score, Defender Antivirus and Entra ID allowing MSPs to strengthen security postures, reduce attack surfaces, and maintain compliance with ease. 'Microsoft and Syncro share a deep commitment to the MSP community,' said Jose Gomez Cueto, general manager, Small and Medium Business (SMB) at Microsoft. 'The Syncro XMM integration with Microsoft 365 will help MSPs serving SMBs to easily manage and secure customers with a unified, multi-tenant platform, and streamline their operations.' Early Adoption and Availability Early adopters report that XMM has reduced operational overhead, improved security compliance, and streamlined IT management. 'XMM has fundamentally changed how we manage our clients' IT environments,' said Janice Mahlmann, CEO, August eTech. 'As we have launched our new MSSP service, it has helped us consolidate multiple tools into one platform, streamlined our operations, improved our customers' security compliance, and saved countless hours each week. It's a game-changer as it simplifies our technology stack while at the same time strengthening our clients' security.' XMM is available immediately, with additional features rolling out through 2025. MSPs looking to streamline operations, enhance security, and drive business growth can learn more at About Syncro Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale profitably. Syncro delivers powerful automation, native AI capabilities, deep Microsoft 365 integration, and seamless support for 50+ third-party tools—enabling teams to reduce complexity, cut costs, and uncover new revenue opportunities. Its transparent per-user pricing model and commitment to continuous innovation make it an ideal solution for modern IT operations. Learn more at or follow Syncro on LinkedIn. View source version on CONTACT: Media Elyse Familant Results PR [email protected] KEYWORD: UNITED STATES NORTH AMERICA NEVADA INDUSTRY KEYWORD: TECHNOLOGY SECURITY PROFESSIONAL SERVICES SOFTWARE SMALL BUSINESS NETWORKS INTERNET DATA MANAGEMENT ARTIFICIAL INTELLIGENCE OTHER PROFESSIONAL SERVICES SOURCE: Syncro Copyright Business Wire 2025. PUB: 04/29/2025 08:45 AM/DISC: 04/29/2025 08:46 AM
