Latest news with #TLife
Phone Arena
01-07-2025
- Business
- Phone Arena
"Unsharable" T-Mobile document reveals T-Life is a huge win for customers
T-Mobile T-Mobile Receive the latest T-Mobile news Subscribe By subscribing you agree to our terms and conditions and privacy policy —SmokedMore, Reddit user, June 2025 This puts representatives, who are under pressure to meet sales targets, in a predicament. While there is no question that sneaking in stuff that customers didn't ask for was an unethical practice, sales staff would argue that unrealistic sales targets left them no choice. With the management now apparently requiring at least 70 percent of upgrades and new lines through T-Life, representatives are finding it even harder to meet these goals. This puts representatives, who are under pressure to meet sales targets, in a predicament. While there is no question that sneaking in stuff that customers didn't ask for was an unethical practice, sales staff would argue that unrealistic sales targets left them no the management now apparently requiring at least 70 percent of upgrades and new lines through T-Life, representatives are finding it even harder to meet these goals. —Thatguybehindglass, Reddit user, July 2025 T-Mobile 's internal issues aside, this is a welcome change for customers. When T-Mobile implemented the requirement to use T-Life at stores, 's internal issues aside, this is a welcome change for customers. Whenimplemented the requirement to use T-Life at stores, many customers weren't happy about it, but most of them will likely appreciate the fact that it will save them from shady transactions. —android1510, Reddit user, June 2025 —RedwingNinja, Reddit user, July 2025 There are still a few things for which you don't need to have the T-Life app, such as home internet, Buy One Get One (BOGO) offers, and multiple Beyond the Smartphone (BTS) activations, but we wager it's only a matter of time before these are also routed through T-Life. T-Life has steadily been getting better and has gained a slew of features recently, including self-service SIM swaps There are still a few things for which you don't need to have the T-Life app, such as home internet, Buy One Get One (BOGO) offers, and multiple Beyond the Smartphone (BTS) activations, but we wager it's only a matter of time before these are also routed through T-Life. Grab Surfshark VPN now at more than 50% off and with 3 extra months for free! Secure your connection now at a bargain price! We may earn a commission if you make a purchase Check Out The Offer As is often the case with something new, employees and customers were skeptical of T-Life at first but now, nearly one and a half years after its introduction, most stakeholders seem to be getting along fine. Of course, some are still apprehensive and they have their reasons, but, a rant from a third-party employee suggests the app has improved transparency for customers. T-Mobile customers, particularly those shopping at third-party stores, have complained in the past that they were sometimes upsold on accessories without their knowledge . Employees allegedly did so to meet the targets set by the higher-ups at their locations and the directives didn't necessarily come fromAn interesting post that popped up on Reddit shows how T-Life has made it kind of impossible for sales representatives to deceptively make you buy things you never intended to user SmokedMore has posted an alleged internal document — that they weren't supposed to share — that lists all the transactions for which T-Life is necessary. Sincenow encourages customers to self-serve using T-Life, it's virtually impossible for anything to go unnoticed.
Phone Arena
30-06-2025
- Entertainment
- Phone Arena
This T-Mobile bonus has been getting all the love lately. Are you even using it?
Having a phone – and a phone service – is not that cheap these days, so we have to take advantage of every little chance to save some extra money. Enter T-Mobile and its freebies. There's a Reddit thread called "About the only way I'll go to the movies these days" and the title is pretty self-explanatory. Users left and right are praising T-Mobile 's Tuesdays section on the T-Life app and the freebies it hands out: Image source – Reddit The original poster uploads a screenshot that shows how much money they're saving by taking advantage of T-Mobile 's offering. For a single cinema ticket for the new Brad Pitt flick, the F1 movie, they paid exactly $5, which is crazy cheap – that's because they saved $20, or 80% of the original sum for the ticket. Personally, I can't find that many new movies that are worth watching nowadays, but T-Mobile 's cinema offerings are really tempting. Let's say that I'm interested (but not overhyped) for an upcoming blockbuster – I'd hate to spend over $20 (or $50, if you're with a date) just to witness Hollywood's latest screw up. But spending $5 on it? Yeah, sure: that's a sum easier to swallow if the movie turns out to be dumb. So, I guess even for cynics like me, T-Mobile 's cinema freebie can be of Redditors also like to pay five bucks for a flick (and not a cent more), as it turns out: Image source – Reddit Of course, some say otherwise: – Reddit user DoseOfSunshine, June 2025 … but the truth is that you can't have it all and T-Mobile just has to offer such freebies: such is the nature of rivalry. In the end, whether you're a regular user of T-Mobile 's perks or just discovering them, the option is there. Some will find value in the small savings, others may not care either way. It all depends on what you're looking for and how much effort you're willing to put in. Switch to Total 5G+ Unlimited 3-Month plan or Total 5G Unlimited and get a free iPhone. We may earn a commission if you make a purchase Check Out The Offer
Phone Arena
10-06-2025
- Phone Arena
T-Mobile is starting to fix the T-Life scourge, but there's still a LONG way to go
If there's one thing T-Mobile customers like to complain about, that's definitely the "Un-carrrier's" far too frequent price hikes and multiple broken "Price Lock" promises of the last few years. If there are two things constantly drawing criticism from long-time Magenta subscribers across Reddit and other social media channels, the second is undoubtedly the T-Life "super app" the operator replaced several separate services with in 2024. Technically designed to "simplify your T-Mobile experience", the Android and iOS app that handles monthly payments, weekly loyalty offers, account security, and everything in between has received hate for... practically every aspect of its functionality, as well as many missing features, some of which are shockingly basic and some of which have been inexplicably removed over time. To the Un-carrier "Re-carrier's" credit, T-Life has also scored a number of updates packed with welcomed new tools, the latest of which seems to fix the two biggest problems highlighted by many exasperated users over the last few months. Unfortunately, the newly (re) added self-service SIM Swap function is not yet available for all T-Life users, which continues to generate nightmare scenarios like the one detailed in this Reddit threat from yesterday and summed up below. Ok-Sir-4992 on Reddit, June 9, 2025 This is simply an unacceptable experience no one should have to go through in the year of our lord 2025, and hopefully, nobody will endure after the latest "server-side" T-Life changes widely roll out to the T-Mobile -subscribing masses. The other big update some of you might be able to enjoy already and some not just yet is full support for business accounts, which was a pretty much equally shocking omission for Magenta's so-called "all-in-one app." To its credit, at least T-Mobile seems to have listened to your most frequent (and aggressive) complaints, which is clearly not what you can say very often about Verizon or AT&T . Puzzleheaded_Gear622 on Reddit, April 2025 aliendude5300 on Reddit, May 2025 Look, we all realize no app can ever be completely immune to little glitches and imperfections, but the sheer number of T-Life users deeming this product unusable due to major bugs is, to quote Elon Musk, concerning. Because the "super app" integrates everything from the T-Mobile Tuesdays program to the carrier's vital Scam ID, Scam Block, and Caller ID-including Scam Shield tool set, that general instability has to raise serious concerns for T-Mo's bottom line, so hopefully, we'll see updates focused on fixing these very important issues rolled out before long as well. T-Mobile spokesperson, May 2025 And then you have quite possibly the most contentious topic of them all, which was only discovered a couple of weeks ago, generating a frankly impressive volume of vitriol since then. Clearly, T-Mobile customers don't like to be monitored or spied on (especially without proper warning), but alarmingly, the "Un-carrier" doesn't see anything wrong with the "Screen Recording" feature (or the way it was surreptitiously introduced), with no plans to get rid of it announced as of now. Beyond the pretty obvious violation of privacy, T-Mo's insistence to employ such sneaky tactics and disguise them as necessary compromises or even as features is undoubtedly rubbing users the wrong way, reminding us all of another big problem with T-Life: the way the app is pushed on customers and employees alike as the only acceptable method to perform a device upgrade, network switch, add a line, or even buy a new phone. cxpe15 on Reddit, March 2025 Until that policy is terminated, T-Mobile will continue to get (deserved) hate and criticism. Maybe less than before, but still far too much compared to how things were in the pre-T-Life days. Switch to Total 5G+ Unlimited 3-Month plan or Total 5G Unlimited and get a free iPhone. We may earn a commission if you make a purchase Buy at Total Wireless
CNET
28-05-2025
- Business
- CNET
T-Mobile Says It's Not Spying on You. What the New Screen Recording Tool Actually Does
Some T-Mobile customers during the past week have been surprised to discover a new -- and enabled by default -- feature in the T-Life app called "Screen recording tool." In light of recent iffy recording tools such as Microsoft's Recall AI feature in Windows, seeing a feature that records the contents of your screen is bound to raise privacy concerns. How to disable Screen recording tool if you see it If you're a T-Mobile subscriber, you can check if this new option has been turned on by opening the T-Life app, tapping Manage and then tapping Settings (the gear icon). The Screen recording tool option shows up under the Preferences heading. If the option is there, tap it to reveal a description and a toggle switch. The description reads: "We use a tool to record how customers use the app to analyze and improve your experience. Only T-Mobile will review and analyze your info. If you turn this toggle on or magenta, we will record your screen while you use the app. If you turn this toggle off or gray, we will not record your screen." To disable the feature, tap the switch so it becomes gray. (The "magenta" and "gray" in the text refer to the color of the toggle switch to indicate whether it's active or not, respectively.) Why T-Mobile stands behind the new feature When I reached out to the company for more information, a T-Mobile spokesperson defended the feature as designed to improve the user experience. "To help us give customers who use T-Life a smoother experience, we are rolling out a new tool in the app that will help us quickly troubleshoot reported or detected issues," the spokesperson said. "This tool records activities within the app only and does not see or access any personal information. If a customer's T-Life app currently supports the new functionality, it can be turned off in the settings under preferences." According to a post on droidlife, which earlier referenced the issue, the new option shows up on both iPhone and Android phones. Why opt-in is so important On the face of it, the Screen recording tool appears to do what it says, and the fact that it's limited to just the T-Life app is a reasonable, and expected, limitation. But as with all potential privacy issues, the fact that T-Mobile is enabling the feature by default has rightly made customers suspicious. It should be off initially, and if an issue arises that would require screen recording, then get permission from the phone owner to turn it on. T-Mobile in fact has a similar example within the T-Life app. There's another screen recording feature that is completely separate from this new Screen recording tool. In the app's settings, under Help & support, is Screen Share, which can be used during a support call. It allows a T-Mobile expert to view your phone's screen while troubleshooting an issue. It requires several steps and requires you to consent to having your screen recorded before allowing a support expert to connect to the app. If you've ever tried to help a friend or family member over the phone and asked them to describe what's on the screen, you'll appreciate how helpful it can be to view what they're seeing directly.
CNET
28-05-2025
- Business
- CNET
T-Mobile Responds to New App Setting That Records Your Phone's Screen
Some T-Mobile customers accessing the carrier's T-Life app on their phones are discovering a new suspicious-sounding option that's on by default: Screen Recording Tool. Understandably, a setting that records the contents of your screen raises privacy concerns. That's especially true lately as Microsoft continues to roll out its controversial Recall AI feature in Windows that stores snapshots in the background. If you're a T-Mobile subscriber, you can check if this new option has been turned on by opening the T-Life app, tapping Manage and then tapping Settings (the gear icon). The Screen recording tool option shows up under the Preferences heading. A T-Mobile spokesperson defended the feature as designed to improve the user experience. "To help us give customers who use T-Life a smoother experience, we are rolling out a new tool in the app that will help us quickly troubleshoot reported or detected issues," the spokesperson said. "This tool records activities within the app only and does not see or access any personal information. If a customer's T-Life app currently supports the new functionality, it can be turned off in the settings under preferences." The description in the app for the Screen recording tool echoes the same intent, but the fact that the option is on by default is no doubt what's making customers justifiably concerned. It reads: "We use a tool to record how customers use the app to analyze and improve your experience. Only T-Mobile will review and analyze your info. If you turn this toggle on or magenta, we will record your screen while you use the app. If you turn this toggle off or gray, we will not record your screen." (The "magenta" and "gray" refer to the color of the toggle switch to indicate whether it's active or not, respectively.) According to a post on droidlife, which earlier referenced the issue, the new option shows up on both iPhone and Android phones. However, I'll note that it hasn't yet appeared on my test devices. The T-Life app includes another screen recording feature that is completely separate from this new Screen recording tool. In the app's settings, under Help & support, is Screen Share, which can be used during a support call. It allows a T-Mobile expert to view your phone's screen while troubleshooting an issue. If you've ever tried to help a friend or family member over the phone and asked them to describe what's on the screen, you'll appreciate how helpful it can be to view what they're seeing directly.
