Latest news with #TalentDevelopmentSolutions
Business Wire
26-06-2025
- Business
- Business Wire
Skillsoft Reports Surge in Learner Growth and Engagement as Enterprises Accelerate Technology Skilling
BOSTON--(BUSINESS WIRE)-- Skillsoft (NYSE: SKIL), the platform that empowers organizations and learners to unlock their full potential, today announced a surge in learner growth and engagement alongside continued enterprise adoption of its technology skilling solution. With a 30% year-over-year (YoY) increase in the number of technology learners on the Skillsoft platform, including a 74% increase in AI learners and 158% increase in total AI learning hours, global organizations are scaling their efforts with Skillsoft to close critical skill gaps and drive digital transformation. 'Nearly every organization is under immense pressure to keep pace with rapid technological change while building a resilient, future-ready workforce,' said Apratim Purakayastha, GM, Talent Development Solutions, Skillsoft. 'We are enabling our customers to tackle this challenge head-on and capitalize on a transformative moment in time by delivering the industry's most comprehensive blend of interactive learning experiences. This is resonating with customers as they seek to accelerate skill development, reduce learning complexity, and drive meaningful business outcomes at scale.' Skillsoft's latest IT Skills & Salary report underscores the urgency: 65% of IT decision-makers report skill gaps on their teams, causing increased stress on employees, prolonged project timelines, and jeopardized business objectives, among other impacts. As organizations race to close skill gaps and keep pace with emerging technologies – particularly AI, cybersecurity, cloud, and data – they are seeking solutions to upskill and reskill talent in a flexible, measurable, and scalable manner. Skillsoft's Blended Learning Model Powers Enterprise Technology Skilling Skillsoft's technology skilling solution comprises more than 325,000 learning assets and a suite of interactive modalities – including on-demand content, skill assessments, AI-powered simulations, live instructor-led training (ILT), hands-on practice labs and programming courses, and certification prep – all within a single, blended, and customizable experience. Whether upskilling cohorts of engineers, reskilling employees into technical roles, or preparing teams for certification, Skillsoft enables organizations to design talent development programs tailored to their specific workforce goals, tech stacks, and business objectives. Recent enhancements to Skillsoft's technology skilling solution include: Comprehensive skill measurement: With Skill Benchmark completions up 161% YoY and learners demonstrating an average skill gain of 20%, Skillsoft's hands-on, outcome-based assessments are helping organizations understand their workforce's skill proficiency, personalize learning paths, and deliver measurable progress in closing skill gaps. New learning experiences: Newly added courses from Skillsoft Global Knowledge and Skillsoft Codecademy on AI, machine learning, cybersecurity, and quantum computing, coupled with more than 1,200 practice labs, are enabling organizations and learners to build proficiency in today's most in-demand technical areas. Certification Paths: Covering more than 500 technical certifications from top providers including AWS, Cisco, Microsoft, and CompTIA, Skillsoft's guided learning journeys are streamlining and simplifying the process for learners to discover, prepare, earn, and validate their credentials. Skillsoft CAISY™: Skillsoft's award-winning, AI-powered coach is transforming how learners simulate and practice high-stakes workplace situations – ranging from 'Investigating Cybersecurity Breaches' to 'Building Data Teams' – and strengthen critical skills. Skillsoft's blended approach to technology skilling is delivering powerful results for customers worldwide, including CGI, one of the largest independent IT and business consulting firms and the recent recipient of Skillsoft's 'Program of the Year' and 'Impact' awards. CGI launched a comprehensive global AI learning initiative, leveraging Skillsoft to upskill more than 70,000 professionals in just 3 months, and earning over 140,000 badges for course completions. Following the training, 90% of participants reported feeling confident in their ability to apply AI concepts directly to their work. Another Skillsoft customer, DB Systel, a leading IT and digital solutions provider, recently launched a program to address critical skill gaps and accelerate the onboarding of recent college graduates into technical roles. DB Systel transitioned from traditional classroom training to a blended, digital-first learning model. Over a three-month intensive program, new hires gained essential DevOps and networking automation skills, enabling the company to build a future-ready workforce and strengthen its position as a digital transformation leader in mobility and logistics. Learn more about Skillsoft's technology skilling solution and get started here. About Skillsoft Skillsoft (NYSE: SKIL) empowers organizations and learners to unlock their full potential by delivering personalized, interactive learning experiences and enterprise-ready solutions. Powered by AI and strengthened by a broad ecosystem of partners, the Skillsoft platform helps customers solve some of today's most complex business challenges including bridging skill gaps, improving talent retention, driving digital transformation, and future-proofing the workforce. Skillsoft is the talent development partner of choice for thousands of organizations – including 60% of the Fortune 1000 – and serves a global community of more than 105 million learners. For more information, visit
Techday NZ
12-06-2025
- Business
- Techday NZ
Skillsoft & Salesforce launch AI learning for support teams
Skillsoft has announced a partnership with Salesforce to provide AI-powered learning solutions designed to improve the capabilities of customer support teams using the Salesforce platform. The collaboration introduces Skillsoft's CAISY offerings to the Salesforce ecosystem in response to persistent skill gaps in customer support. Research cited by the companies highlights that while 59% of service decision-makers consider upskilling customer-facing staff a priority, 70% still report service challenges due to underskilled teams. AI-driven coaching Skillsoft's CAISY platform delivers interactive, AI-powered coaching environments within Salesforce, enabling support personnel to practise high-stakes customer conversations and receive real-time feedback. These features are intended to strengthen essential skills such as communication, empathy, and problem-solving without interrupting regular workflows. According to Salesforce data, customer expectations are changing rapidly, with 80% of customers valuing the quality of their experience as highly as the company's products and services. Skillsoft and Salesforce aim to address these evolving demands by making targeted training accessible directly within the tools customer-facing teams already use. "Exceptional customer service does not happen by chance – it is the result of consistent practice, feedback, and development. Too often, support teams lack access to the kind of training that effectively prepares them for the real-world conversations they face every day," said Apratim Purakayastha, General Manager, Talent Development Solutions, Skillsoft. "Our work with Salesforce will bring the transformative learning experience of CAISYTM directly into the tools customer-facing teams use every day, helping organisations strengthen relationships, improve performance, and turn their support function into a competitive advantage." Skillsoft's integration with Salesforce will allow support teams to simulate varied customer scenarios, such as managing difficult issues with upset customers or handling refund requests. These scenarios are customisable and include instant feedback aligned with each organisation's unique requirements. Integration details The first of the new applications, Skillsoft CAISY for Agentforce on AgentExchange, is embedded in Agentforce, Salesforce's digital labour platform. This tool uses custom conversation rubrics developed by Skillsoft to evaluate real customer support interactions. Agents get actionable performance scores and coaching recommendations, while managers can spot skills gaps and identify development opportunities for their teams. The aim is to create faster feedback cycles and more consistent service performance. For continuous learning during work, Skillsoft CAISY for AppExchange offers another route for support teams. This application provides access to interactive practice modules - such as dealing with irate customers—directly within Salesforce. The modules are intended to build confidence and competence in handling typical customer service cases through targeted skills practice. Tyler Carlson, Senior Vice President and Head of Product, AppExchange and Ecosystem at Salesforce, highlighted the immediate and scalable value of the partnership: "We are excited for Skillsoft to bring its industry-leading enterprise learning solutions to Salesforce, delivering real-time AI training for organisations and their customer service teams exactly when they need it. Having Skillsoft CAISYTM within Salesforce will unlock the next evolution of how humans and AI agents, together, deliver quality training and great customer experiences at scale." Focus on measurable outcomes Both companies cite the need for measurable improvements in service quality and customer satisfaction. Through deeper integration with daily operations, organisations are expected to benefit from enhanced visibility into team capabilities and more efficient ways to address performance issues. The partnership targets organisations seeking to accelerate workforce upskilling and reskilling by embedding coaching and development tools within the platforms their support teams regularly use. The approach is designed to mitigate the ongoing challenges that have been widely reported within customer service environments. Skillsoft's offerings will be available to the broad Salesforce user base, enabling practical, in-the-moment learning opportunities that reflect the diverse and evolving demands of customer support roles. Follow us on: Share on:
Yahoo
15-04-2025
- Business
- Yahoo
Skillsoft Corp (SKIL) Q4 2025 Earnings Call Highlights: Navigating Challenges and Seizing ...
Total Revenue: $133.8 million in Q4, down 2.8% year over year; $531 million for the full year, down 4% year over year. Talent Development Solutions (TDS) Revenue: $102.8 million in Q4, up 1% year over year; $405.5 million for the full year, flat compared to FY24. Global Knowledge Revenue: $30.9 million in Q4, down 13% year over year; $125.4 million for the full year, down 15% year over year. Adjusted EBITDA: $29.9 million in Q4, 22% of revenue; $109.1 million for the full year, 21% of revenue. GAAP Net Loss: $31.1 million in Q4; $121.9 million for the full year. Adjusted Net Income: $17 million in Q4; $35 million for the full year. Free Cash Flow: $13.2 million in Q4; $11.6 million for the full year. Dollar Retention Rate (DRR): 105% in Q4; 100% for the full year FY25. Cost of Revenue: $33.3 million in Q4, 25% of revenue; $133.8 million for the full year, 25% of revenue. Cash and Cash Equivalents: $103 million at the end of Q4. Total Gross Debt: $581 million at the end of Q4. FY26 Revenue Guidance: $530 million to $545 million. FY26 Adjusted EBITDA Guidance: $112 million to $118 million. FY26 Free Cash Flow Guidance: $13 million to $18 million. Warning! GuruFocus has detected 4 Warning Signs with SKIL. Release Date: April 14, 2025 For the complete transcript of the earnings call, please refer to the full earnings call transcript. Skillsoft Corp (NYSE:SKIL) delivered solid fourth-quarter and fiscal-year results, with revenue exceeding the high end of guidance and adjusted EBITDA at the upper end of the range. The company achieved a dollar retention rate (DRR) of 105% in the fourth quarter, bringing the last 12 months DRR to 100%, meeting expectations. Skillsoft Corp (NYSE:SKIL) is focusing on transforming its go-to-market strategy and product offerings, targeting the enterprise market segment for growth. The company has made significant progress in its transformation strategy, achieving $45 million in annualized expense reduction, with a portion reinvested into the business. Skillsoft Corp (NYSE:SKIL) is well-positioned in a large and growing market, estimated at over $400 billion, with differentiated offerings in global skills development and AI-powered learning experiences. Global Knowledge revenue declined by 13% year over year in the fourth quarter and 15% for the full year, indicating challenges in this business unit. Total revenue for the fourth quarter was down approximately 2.8% year over year, and full-year revenue was down 4%, reflecting ongoing revenue challenges. The company faces macroeconomic uncertainties, including potential impacts from evolving government policies, which could affect future performance. Despite improvements, the Global Knowledge business unit still faces margin challenges due to varying margins between tech partners and the mix of trainers used. Skillsoft Corp (NYSE:SKIL) is in the early stages of its transformation journey, with ongoing efforts needed to fully realize the benefits of its strategic initiatives. Q: Can you provide insights into how the recent tariff news is impacting Skillsoft's business, particularly in terms of customer reactions and market segments? A: Ronald Hovsepian, CEO, explained that as a federal contractor, Skillsoft is directly involved with the federal government and has not seen any material impact from the tariffs. Customers are reacting in three ways: some want to continue receiving materials, others are complying with regulations even if not directly affected, and some are adopting a wait-and-see approach. Skillsoft is well-prepared to handle these scenarios, but the overall uncertainty could affect decision-making over time. Q: How does the FY26 growth outlook account for potential impacts from the current uncertain environment? A: Richard Walker, CFO, stated that the FY26 outlook reflects the current business environment without assuming any significant impact from uncertainties. The company acknowledges the fluid situation and will adjust if necessary, but the current guidance is based on the business as it stands. Q: Why does the EBITDA guidance for FY26 not show significant margin expansion despite revenue growth? A: Richard Walker explained that while there is modest margin expansion, the focus is on reinvesting in growth. The company is prioritizing strategic investments to drive future growth rather than immediate margin expansion. The reinvestment is expected to yield better profitability in the latter half of FY26. Q: Can you elaborate on the progress and impact of the go-to-market transformation and large deal activity? A: Ronald Hovsepian highlighted that the company is seeing positive results from its go-to-market transformation, with significant large deal activity, including $22 million in total contract value from the top 10 deals in the Talent Development Solutions segment. The focus is on enhancing enterprise sales capabilities and leveraging subject matter expertise to drive growth. Q: What is the engagement level and potential monetization of the CAISY AI simulator among test customers? A: Ronald Hovsepian noted strong engagement from the 100 test customers, with many using the simulator for customer-facing revenue activities. About a third of these customers engaged Skillsoft's professional services, indicating high interest and potential for monetization through cross-sell and upsell opportunities. The company is working on packaging and pricing strategies for broader rollout. For the complete transcript of the earnings call, please refer to the full earnings call transcript. This article first appeared on GuruFocus.
