Latest news with #TeamViewer
Telegraph
an hour ago
- Business
- Telegraph
How to make your digital workplace your productivity engine
Every organisation wants to operate efficiently. This means minimal disruption, engaged employees and strong performance. For businesses around the world, TeamViewer, the digital workplace company, makes that happen. It connects people with technology, enabling, improving and automating digital processes to make work better. And it does it for every type of business, from SMB to enterprise, and every type of team, including both office and frontline workers. Still, many businesses have yet to settle on the right digital workplace strategy and the right technology to bring it to life. Their systems are slow, their support is patchy and their tools aren't aligned to how people work, making productivity suffer. "This disconnect is increasingly common," says Mark Banfield, TeamViewer's chief commercial officer. 'Workplaces across all industries are becoming increasingly digital. And as they do, many companies are discovering that technology alone isn't enough to drive performance. Success hinges on an integrated strategy, one that reduces digital friction to enable productivity for teams and their devices.' TeamViewer has seen how reducing digital friction can unlock potential across the business. It has helped more than 660,000 organisations prevent IT issues, simplify device management and create smoother day-to-day experiences, so employees can stay focused on what matters. Every worker is now a digital worker It's easy to assume that only knowledge workers are affected by digital workplace strategy. But across industries, people in every role, from frontline teams to field technicians, now depend on technology to do their jobs. TeamViewer Smart Service TeamViewer Smart Service is one of TeamViewer's top offerings for staff working outside of the traditional digital workplace. Manufacturers of machinery, medical devices and other professional equipment use TeamViewer's after-sales service solution to provide fast and effective maintenance to their customers. A blend of remote technology as well as AR-powered solutions allows businesses to trouble customer issues across the globe. Bobst, a leading supplier of equipment and services for the packaging industry, experienced the benefits of TeamViewer Smart Service when trying to support its global field service operations. With employees and customers spread across the world, having the ability to access technical support quickly was key. By introducing TeamViewer, technicians were able to collaborate with experts in real time, reducing delays and increasing first-time resolution rates. It was a practical step that improved efficiency across the board, especially for those furthest from traditional support channels. TeamViewer DEX Digital workplace strategy is often treated as an IT or HR concern. But in practice it's a powerful lever that leaders have in order to influence performance. It affects how quickly people can get started in their roles, how well they can collaborate, how productive they are and how likely they are to stay. Insurance giant Nationwide keeps its team moving using TeamViewer DEX. The TeamViewer Digital Employee Experience (DEX) platform is an always-on IT monitoring and automation solution that finds and resolves issues before they impact users. Through the better visibility and automation that TeamViewer DEX provided Nationwide, the company was able to reduce service desk volumes and resolve issues before they escalated. For employees, that meant fewer disruptions and a smoother workday. For the business, it meant better productivity and retention. Creating the conditions for better work Productivity isn't just about effort; it's about making sure nothing gets in the way of that effort. When technology works well, it becomes invisible and is just part of the process. When it doesn't, it becomes a daily obstacle. Reducing digital friction, supporting every employee equally and shifting from reactive to proactive IT are all steps toward a digital workplace that boosts productivity among employees. TeamViewer can help you achieve this. From supporting your remote teams to helping organisations prevent disruptions before they happen, its solutions are built to make every day work run more smoothly, wherever it happens. This content is provided by an advertiser, and while every care is taken in ensuring the content complies with the Advertising Standards Authority and the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code), Telegraph Media Group assumes no responsibility in the effect rising therefrom, and readers are advised to seek professional advice before acting on any information. The Daily Telegraph/TMG does not accept any liability for views expressed, pictures used or claims made by advertisers.
Hans India
a day ago
- Hans India
Delhi: Fraudster held after four years, duped senior citizens using SIM block threat
New Delhi: In a significant breakthrough, the Cyber Police Station of South-West Delhi has arrested a 24-year-old cyber fraudster, Malya Das, who had been absconding for the past four years. Das, a resident of West Medinipur, West Bengal, was accused of duping senior citizens by tricking them into updating their KYC details. The case dates back to 2021 when a complaint was filed on the NCRP portal by M. Bajaj, alleging an online fraud of Rs 1.51 lakh. Her grandfather had received an SMS warning that his SIM would be blocked unless he updated his e-KYC. He was asked to call a given number, and during the call, a malicious link was shared. Once clicked, the TeamViewer app was installed on his device, granting the fraudsters access to his phone and OTPs. The complaint led to FIR No. 255/2021 under Section 420 IPC at PS Kishangarh. Initially handled by PS Kishangarh, the case was transferred in October 2024 to PS Cyber, South-West. A team led by SI Opendar, HC Ashok, and Ct. Jeetu, under SHO Pravesh Kaushik and overall supervision of ACP Vijay Kumar, launched a fresh investigation. Technical surveillance revealed that Rs 1 lakh of the scammed money was funnelled into RummyCircle accounts via Paytm. By staging a loss in the online game using dummy accounts, the amount was transferred to an HDFC Bank account registered to Malya Das and later withdrawn through ATMs. A total of Rs 27 lakh had been credited into the same account over time. Despite early raids, Das remained elusive, prompting the issuance of a Non-Bailable Warrant. A subsequent raid in Keshiary, West Medinipur, led to his arrest. During interrogation, he confessed to his role and disclosed prior involvement in another cheating case registered at PS Bidhannagar, Kolkata, where he was jailed in 2022. His associate, Toofan, remains at large. "Das, who studied up to 12th grade and dropped out of a diploma course, used gaming platforms and bank accounts to obscure the money trail. Further investigation is ongoing," said Amit Goel, DCP, South-West District, New Delhi.
The Guardian
3 days ago
- Business
- The Guardian
‘Employees feel capable and connected': the vital role played by good technology in job satisfaction
With the rapid pace of digital evolution, the integration of new technology into business operations – digital transformation – is crucial for organisations to survive and succeed. And the role of technology in enabling staff to do their job smoothly and efficiently is more important than ever. The way employees worked changed for many professions with the pandemic, leading to a boom in hybrid working that continues to this day. As a result, to thrive in the current business climate, workers increasingly rely on remote access, remote desktop support and online collaboration. 'Technology plays a critical role in how employees experience their work,' says Mark Banfield, chief commercial officer at TeamViewer, a provider of remote access and remote-control computer software, whose products range from Frontline, an industrial augmented-reality (AR) platform, to Tensor, a cloud-based connectivity solution. 'When technology functions well, it's almost invisible; it simply empowers people to focus, collaborate and be productive without friction. But when it breaks down, the impact is immediate: productivity drops, frustration rises and valuable time is lost. 'That's why it's so important to have workplace technology that supports employees seamlessly. Whether that's proactive issue detection, instant remote support or intuitive tools that guide them through tasks, the goal should always be to remove barriers and enable people to do their best work,' he says. Typical frustrations with workplace tech among staff include systems that are slow or unreliable, tech that doesn't integrate properly, and long delays in getting support when things go wrong. 'These issues create digital friction that takes a real toll on productivity and engagement,' says Banfield. 'That's why a unified platform that provides proactive monitoring, instant remote support, and seamless device management is so important, which is what we provide with our new platform TeamViewer ONE. It removes the complexity for employees and ensures they can stay focused and productive.' Retaining talentWhen it comes to securing top talent, workplace tech is a key differentiator. Platforms that support the digital employee experience (DEX) can significantly enhance job satisfaction, which in turn supports the retention of valuable staff and increases employee productivity. 'The link between good technology and job satisfaction is stronger than ever, especially in hybrid and distributed work environments,' says Banfield. 'Employees expect their workplace tech to work just as well as the tools they use in their personal lives. When it doesn't, it creates friction that affects performance, morale, and even retention. Tech that enhances satisfaction does three things well: it works reliably, it supports productivity without being intrusive and it helps employees feel connected and capable, even if they're remote.' A proactive approachAnticipating issues with workplace tech before they arise is another crucial element in keeping staff happy at work. When the US speciality insurer RLI Insurance began struggling with a reactive approach to IT problems it turned to TeamViewer for a solution. Its concerns were that limited endpoint visibility – the ability to view, monitor and manage endpoints of the IT network – obscured digital issues, while employees hesitated to report problems. The company took a proactive approach by investing in workplace tech that allowed it to troubleshoot potential problems before these issues could have an impact on its staff productivity. RLI implemented TeamViewer's DEX platform, which finds and resolves IT issues before they affect users, eliminating digital friction, avoiding costly downtime, and keeping IT operations running smoothly. With the platform's monitoring capabilities, RLI gained real-time visibility into the performance of every device and application across its organisation. 'We didn't have to get a call; we detected it,' says Jeremy Roberts, RLI's IT manager for technology support, describing how the team now identifies and resolves potential issues before they affect employees. TeamViewer's sophisticated monitoring system continuously performs microtransactions to test the different functions of each device. Training employees on new technologiesTechnology can also influence job satisfaction if it can support employees with training and in learning new roles. In a new study into digital transformation readiness, commissioned by TeamViewer* and interviewing more than 600 business leaders, employee empowerment came out as the biggest single theme. This reinforces the need to equip employees not just with new technologies, but also the training and support to use them. For example, TeamViewer's Frontline system enables experts to guide workers through complex issues remotely. Using AR, the experts can see what the worker sees. Putting employees firstBusinesses that foster a culture of innovation and adaptability will be best placed to maximise the benefits of digital transformation. Ultimately, the key lies in ensuring that workplace technology is centred around employees, their work and their wellbeing, rather than the other way around. 'The key is to design technology with the employee experience at the centre, not as an afterthought,' says Banfield. 'That means implementing tools that are intuitive, responsive, and tailored to real-world workflows. It also means using analytics and feedback loops to continually improve the way technology supports people, rather than expecting them to adapt to clunky or outdated systems.' *Bloomberg Media and TeamViewer: the Workplace Reimagined research study conducted by MTM Find out how your business can embrace the digital revolution with TeamViewer's innovative workplace technologies
The Guardian
3 days ago
- Business
- The Guardian
Stay cybersafe: how to remove the risk of ‘shadow IT' and strengthen data security
As household name businesses and organisations hit the headlines after being hacked, companies are more aware than ever about the urgency of investing in their cybersecurity. And yet new research by TeamViewer* reveals that less money is going towards data security than other areas of digital transformation, despite an acute awareness among company chiefs of its importance. It is particularly critical with the rise in remote working – systems and data become vulnerable when staff use their own devices or unsecured connections. In the survey of more than 600 business leaders, digital transformation came out as a top business priority, with three-quarters of large businesses setting aside more cash for the transition. And although they are spending less on data security than on other digital initiatives, this could be set to change, as addressing cybersecurity and data privacy emerged as another priority when the leaders were asked about business readiness for digital transformation. Today, most workplaces are digital, says Mark Banfield, chief commercial officer at TeamViewer, whose technology provides businesses with a digital workplace management platform. Streamlining all employees' devices and applications enables businesses to ensure that every device connected to the company network is set up correctly and safely. Using one platform instead of many helps to cut through the complexity, simplify systems and operations and give IT managers greater oversight and control, says Banfield. This addresses an issue faced by many companies as the number of tools and technologies in use have exploded, IT teams struggle to keep tabs on them all. 'The TeamViewer DEX (digital employee experience) platform delivers significant value by helping organisations ensure that every endpoint remains compliant, protected and in a known, approved state,' says Banfield. 'It continuously monitors devices to verify that essential security agents are installed and running properly.' While software attacks grab headlines, any IT outages and failures can be highly damaging for businesses, so anticipating potential disruptions before they escalate will help operations run smoothly and protect businesses' reputations. This is easier said than done, particularly for companies operating across borders. Improving security is where TeamViewer Tensor, a cloud-based remote connectivity solution for PCs, phones, headless devices (without a traditional interface) and operation technology machinery, comes in. It allows tracking of activities on any device, and security for remote access. Tensor is used by TeamViewer customer the Bühler Group, a Swiss company that makes industrial technology used to process essential foods such as pasta, rice and flour around the world. A quarter of the global population eats the food processed by the company's systems – which are exported to more than 140 countries. Maintaining these processing and packaging systems is essential to keep food on supermarket shelves, and some 1,000 support experts work globally to ensure smooth operations. In the past, the company was hampered by poor connections and insufficient documentation to achieve cybersecurity certifications. Tensor gives Bühler's huge support team remote access around the world, ensuring the company can manage settings and connections from a central point. This has also led to every support session being logged and accountable – helping the company to acquire ISO 27001 security certification. TeamViewer's software has saved Bühler staff time and travel, while rural and remote clients benefit from reliable and faster troubleshooting. It pays to be proactive, says Banfield – and TeamViewer's technology makes it possible for IT teams to monitor systems' health remotely and in real time, spot any performance issues early, and fix problems remotely. This proactive approach – combined with a level of automation to carry out routine maintenance and flag any potential problems – cuts risks of costly IT failures. As well as checking that every tool and device is up to date, TeamViewer's platform helps managers remain vigilant that encryption is in place, and security programmes are up and running. And if something is amiss, says Banfield, such as out-of-date software, it will automatically fix the problem. 'This dramatically reduces risk exposure from misconfigurations or outdated software,' he says. When global engineering and sustainable development consultancy Arup needed a cloud-based system to replace its 95 servers worldwide, it did this using TeamViewer's 1E. As a result, Arup moved away from physical data centres to the cloud, achieved device compliance goals and reduced costs on unnecessary device purchases, all without disruption to its workforce of 18,000 employees. When a company's technology works seamlessly, then employees are less likely to resort to what's known as 'shadow IT' – using their own devices or downloading unauthorised software to get the job done – 'both of which can create major security blind spots', says Banfield. 'In this way, DEX not only improves IT efficiency but also strengthens the organisation's overall security.' Ultimately, investment in an improved digital way of working will pay off, says Banfield, and this is borne out by TeamViewer's research. Nearly eight in 10 (78%) businesses selected a core aspect of digital transformation as among their top priorities for the coming two to three years. Among these were investing in connected technologies and ensuring data security across operations and the virtual work environment. Investing in the digital workplace overwhelmingly leads to improved innovation, the research found. And as more employees work beyond the controlled office environment, and the workplace becomes ever more digital, simplifying security oversight for businesses will be key to success. *Bloomberg Media and TeamViewer: the Workplace Reimagined research study conducted by MTM Find out how your business can embrace the digital revolution with TeamViewer's innovative workplace technologies
The Guardian
3 days ago
- Business
- The Guardian
Remote troubleshooting to AR walkthroughs: how tech is boosting companies hit by the skills gap
It's a longstanding idea that a company is only as good as the people it keeps. However, with talent shortages (pdf) now affecting virtually every industry, the sentiment has never rung more true. These shortages are being driven by a melting pot of factors; first, ageing populations in the western world are causing workforces to shrink, as fewer people enter work in comparison with those who are leaving it. Second, rapid digitalisation is shifting what employers need from their employees, with many roles requiring a blend of traditional expertise and new technical skills – something the labour force is behind on. Simultaneously, increasing expectations around work-life balance and job satisfaction are putting companies on the back foot when it comes to hiring the right talent. The issue affects all industries but particularly in roles that are physically or mentally demanding, often not well compensated, or slow to modernise, says Oliver Steil, CEO of the digital workplace company TeamViewer. While the initial fallout of talent shortages may mean lost productivity, delayed response times and operational slowdowns, the issues run much deeper. 'The cost of talent shortages is substantial,' says Steil. 'When roles remain unfilled or teams are understaffed, it affects everything from production capacity to customer service quality,' he says. Moreover, in environments with high turnover, it can lead to repeated onboarding and training cycles. This inevitably drives up costs and stretches internal resources. 'When skilled staff are hard to find, companies may be forced to reallocate experienced employees to cover gaps, which can reduce overall efficiency,' Steil says. 'In short, talent shortages don't just slow you down – they introduce real, measurable costs that impact both revenue and long-term competitiveness.' In the manufacturing industry, shortages can result in: increased labour costs; the slower adoption of new technologies, such as artificial intelligence and robotics; and diminishing investments in research, development and innovation. Meanwhile, in retail businesses, talent shortages are affecting customer service, supply chain and fulfilment, which is also having a knock-on effect in terms of brand perception and loyalty. One effective way to address the problem is through technology, something businesses are increasingly putting at the top of their agendas. Research by TeamViewer and Bloomberg* that surveyed senior business leaders across six sectors in the US, Germany and the UK, found that digital transformation was a major business priority, alongside improving operational efficiency. Specifically, 78% of senior business leaders felt digital transformation was a top priority and 76% have significantly increased their budget allocated to digital transformation initiatives over the past two to three years. Empowering an existing workforce can help with the problem of talent shortages – and technology is crucial for this. TeamViewer's augmented reality (AR)/extended reality (XR) platform 'Frontline' equips employees with immersive real-time information right in their field of view, with visual guidance running on smartphones, tablets or even smart glasses. This can improve both employee experience and efficiency. In manufacturing, the platform is enabling staff to learn new processes through immersive training, and is accelerating knowledge transfer. 'GE Aerospace uses this technology to provide hands-on training for turbine technicians. They have replaced a 600-page paper manual with guided digital workflows that significantly speed up time-to-productivity and improve learning outcomes,' says Steil. Meanwhile, in customer service businesses, the platform enables technicians to provide remote assistance without the need for travel. For instance, Uniting, one of Australia's largest non-profit care providers, uses this technology to connect frontline staff with remote medical experts in high-stakes environments, resulting in faster, more informed interventions. When it comes to getting new staff up to speed, it's estimated the process can take at least six months. TeamViewer's technology aims to make things as simple as possible, which is particularly pertinent for companies welcoming new employees who are working remotely or in overseas locations. TeamViewer's remote connectivity platform, Tensor, is also addressing this issue, from another angle. The Bühler Group, a global leader in food processing, is leveraging Tensor to connect experts and machines and allow for remote troubleshooting of equipment, which means their scarce expert resources can be used more efficiently. This alleviates labour shortages and maintains smooth operations. Considering the issues causing talent shortages are not set to disappear anytime soon, having the right digital systems in place to both onboard, upskill and retain staff is one of the smartest bets for tackling talent shortages – now and in the future. *Bloomberg Media and TeamViewer: the Workplace Reimagined research study conducted by MTM Find out how your business can embrace the digital revolution with TeamViewer's innovative workplace technologies
