Latest news with #TerminalOperations
BBC News
22-07-2025
- Business
- BBC News
No repeat of last year's long queues, Birmingham Airport says
Birmingham Airport has said work carried out since last summer's long queues should ensure there is no and large queues were seen in May 2024, with many passengers saying they lost hundreds of pounds due to missing flights, and people waited outside as building works were carried out. Passengers travelling from the airport can now go through security with liquids in containers of up to two litres, whereas last year they could only take up to 100ml through 2024, there were a number of factors, including a planned change allowing two litres being withdrawn "very late on", the airport said. Terminal operations director Al Titterington stated people were due to be able to take through that amount from 1 June last year, but regulations changed and the airport had made its preparations around customers carrying up to two added: "This is designed so that you need less lanes, you need less staff."Plus, we were a construction site.. and we weren't as ship-shape as we would have hoped to [have been]."In the past, more than one in five bags were rejected for oversized liquids, he said. Queues were reported as the late May bank holiday weekend began last year, with some people taking 90 minutes to get through Mr Titterington said the airport was "in a much better state" by July 2024 and it had worked "to ensure when the season's started again in April, we were ready to go and our customer experience statistics are showing us that".Asked about last year, he stated: "We've done a lot of work over the last 12 months to ensure that we're not in that position ever again." A total of £65m was invested into its security hall, including construction, scanners and lanes. Following restriction changes last month, there was no limit to the number of two-litre liquid containers that people could carry and all liquids could be loose in hand luggage, with no plastic bags needed, the airport it emphasised passengers should check restrictions with airlines and airports they would be travelling from and through on later journey legs, as some airports still only allowed 100ml containers in hand Titterington pointed out in the morning it was dealing with up to 10,000 people departing before 08:00 and the airport would have queues at a "certain stage of the process, but our objective is to minimise that". The airport had its fifth busiest day ever on Sunday, with more than 50,000 customers coming through. It said a record 2.1 million passengers were expected to travel through the site over the six-week summer break – a 5% increase compared to the same period last year. Follow BBC Birmingham on BBC Sounds, Facebook, X and Instagram.
Zawya
09-07-2025
- Business
- Zawya
Dubai Airports launches DXB Greet & Go: A smart, QR code-based pickup service at Terminal 3
Dubai, United Arab Emirates: Dubai Airports has launched DXB Greet & Go, a new smart pickup service at Dubai International (DXB) Terminal 3. Designed for guests arriving in Dubai with pre-booked hotel, limousine, or tour operator services, this new solution replaces traditional guest paging with a seamless, technology-enabled experience. With DXB Greet & Go, guests arriving at Terminal 3 can simply scan a unique QR code at the designated kiosk to view details of their assigned driver and vehicle, including parking location and car registration number. They are then guided by multilingual employees directly to their assigned driver and vehicle, ensuring a smooth and stress-free pickup. Located in the Arrivals area of Terminal 3, DXB Greet & Go offers a secure, organised meeting point aligned with DXB's service and security standards. The new process reduces congestion, improves the flow of guests, and creates a more professional welcome experience. Essa Al Shamsi, Senior Vice President of Terminal Operations at Dubai Airports, said, "DXB Greet & Go is part of our continued efforts to make every step of the journey at DXB more efficient and enjoyable. By modernising the way guests are received in the Arrivals area, we are helping our partners deliver a smarter and more personalised welcome, while easing footfall and improving operational flow within the terminal." The service is available to licensed hotels, limousine service providers, and tour operators in Dubai. Businesses can register their drivers and vehicles on the DXB Greet & Go portal and send guests a personalised QR code before their arrival. Upon scanning the code at DXB, guests are verified and assisted by on-ground staff to reach their designated pickup with ease. Licensed hotels and tour operators can email contact@ for any queries. For media enquiries, please contact: Current Global - dubaiairportspr@ About Dubai Airports Dubai Airports operates both of Dubai's airports, Dubai International (DXB) and Dubai World Central - Al Maktoum International (DWC). As an integrator, Dubai Airports works to balance the interests of all stakeholders to maintain aviation growth, protect operational resilience and ensure that service providers collaborate to provide a safe and secure service, and improve customer experience whilst maintaining a sustainable business. In 2024, DXB welcomed a total of 92.3 million guests, the highest annual traffic in its history. DWC embodies Dubai's vision for the future of aviation. With expansion plans announced in May 2024, involving a record investment of US$35b, DWC aims to reshape the aviation landscape. Over the next decade, DWC will accommodate 150m passengers annually, eventually expanding to 260m passengers and 12m tonnes of cargo. With five runways, futuristic design and seamless intermodal connectivity, DWC aims to revolutionise global air travel, setting new standards for efficiency and passenger experience for the next 50 years. For recent updates, refer to our official social media platforms on Facebook, Instagram, LinkedIn, Twitter or hashtags: #DubaiAirports #DXB #DubaiWorldCentral.
