Latest news with #Three
Daily Mirror
2 hours ago
- Daily Mirror
Three network blackout meant man 'unable to dial 999' when mum disappeared
A Three network outage caused chaos across the UK with one man unable to get in touch with his mum after seeing an ambulance outside her house via a video camera A man who saw an ambulance outside his mum's house through his video camera was unable to call her or the emergency services after a mass network outage. David Henry was alerted to a possible incident at his mum's home in Fife when an alert went off on his phone. When he clicked onto the camera app, he saw an ambulance outside her address. David, a freelance TV producer, feared the worst as his elderly mother has Alzheimer's, and immediately tried to call her landline and also spoke to a cyclist through the video camera who his mum had flagged down to call an ambulance. However, due to an issue with Three's mobile network causing chaos a network outage across the UK on Wednesday, June 25, none of David's calls would connect as he got in his car and drove 30 miles from Edinburgh to Methill. When he arrived, the ambulance had just left his mum's house. David frantically tried to call 999 to find out what had happened and where his mum had been taken, but he claims calls to the emergency services also would not connect. At the same time, the paramedics were also trying to get through to David to find out details of his mum's condition and medication. David eventually drove to Victoria Hospital in Kirkcaldy where he assumed she had been taken. After waiting for two hours, he was still in the dark about where his mum was or if she was hurt. After being approached for comment a spokesperson for Three apologised the network was not accessible. It's understood Three was also investigating why none of David's calls to the emergency services were connected through an alternative network. Speaking to EdinburghLive David said: "She flagged someone down to call an ambulance which visited her home. I have a camera which sends me alerts to my phone as I'm her carer and keep an eye on things. "I saw that and tried to phone her. I couldn't make any calls and thought it was engaged. I eventually spoke to a man through the camera itself and he said the phone is back on the hook can you try again. "I tried again and it still wouldn't work so I dropped everything and jumped in the car. By the time I got there I just missed the ambulance so I went to A&E assuming she had been taken there but there was no sign of her. "I was waiting for two hours with no idea where she was or what happened. Eventually they phoned the ambulance service from A&E for me and discovered they had dropped her off at a day care place. "I had an extremely stressful day thanks to this. I tried to dial 999 at her house to find out where she was and I couldn't even do that. "That is a very serious service error. I got all the messages and missed calls through this morning (Thursday). Indeed the ambulance did try phone me to discuss her medical needs." David raised serious concerns about those who were in need of an ambulance on Wednesday and were unable to get through. A spokesperson for Ofcom confirmed it was in contact with Three to establish the scale and cause of the problem. David continued: "I went in to A&E and they just said she wasn't on the system so I was there two hours getting more and more wound up. I was thinking 'well where could she be?' "It was a terrible two hours. Of course mum doesn't remember anything about it and thankfully she wasn't injured. "999 is always meant to work, whether you've got credit on your phone or not. This was a complete failure and there is no excuse for it. These systems are meant to be backed up. "I phoned my friend as I was jumping in the car and that worked on WhatsApp. She then told me it's all over the news there is a mass outage. This is a very serious licence failure so I hope Ofcom take this seriously." Last year Ofcom fined BT £17million for being "ill-prepared" to respond to a failure of its emergency call handling service in 2023. In June 2025 BT experienced a network fault that affected its ability to connect 999 calls between 6am and 5pm. During this time nearly 14,000 call attempts were unsuccessful. A Three spokesperson said: 'We're sorry that Mr Henry couldn't use our network on Thursday. While outages of this nature are rare, we understand the impact they can have and are doing everything we can to ensure it doesn't happen again." An Ofcom spokesperson said: "Phone networks must take appropriate and proportionate measures to reduce the risk of - and prepare for - potential outages. Where we've found failures to do so, we've shown we'll take action. "We're aware that Three has experienced problems with its network, and we're in contact with the company to establish the scale and cause of the problem as soon as possible."
Scotsman
4 hours ago
- Scotsman
Is Three Network still down? Latest update for UK customers
Three UK apologised after an outage disrupted its network 🚨 Sign up to the weekly Cost Of Living newsletter. Saving tips, deals and money hacks. Sign up Thank you for signing up! Did you know with a Digital Subscription to Edinburgh News, you can get unlimited access to the website including our premium content, as well as benefiting from fewer ads, loyalty rewards and much more. Learn More Sorry, there seem to be some issues. Please try again later. Submitting... Three was hit by a major service outage in the UK. Users were unable to make or receive phone calls. But have the problems continued for a second day? A major UK phone network has been hit by an outage affecting its services this week. Three UK customers were left unable to make or receive calls due to an 'issue'. Problems began to be reported on the website Downdetector around 8am yesterday (June 25). The provider acknowledged the issue with a post on social media writing: 'We're aware of an issue affecting voice services and are working hard to fix it.' Advertisement Hide Ad Advertisement Hide Ad Three added: 'Data services are working normally. Please accept our apologies for any inconvenience caused.' But if you are a Three customer you might be wondering if it has been resolved yet? Here's all you need to know: Is Three Network still down in the UK? The 10 worst signal dead spots where you will get poor phone signal in the UK | tete_escape - As previously mentioned, Downdetector users started to report problems with the network at approximately 8am yesterday. It peaked around 9.30am, but users continued to log issues throughout the rest of the day. Advertisement Hide Ad Advertisement Hide Ad Three, in a post on X (formerly Twitter), posted an update on social media around 10pm last night. The official account wrote: 'Following an issue earlier today, Voice and SMS services are now returning to near-normal levels. 'Data services continue to work normally and we're monitoring the network closely. We understand how disruptive this has been and sincerely apologise for today's inconvenience.' However, users on Downdetector have continued to report issues for a second day. Hundreds of reports were logged on the website around 7am today (June 26). One user wrote: 'Day 2 of not being able to make or receive calls! Anyone else?' They added that they were experiencing issues in Kent. Advertisement Hide Ad Advertisement Hide Ad Have you got a story you want to share with our readers? You can now send it to us online via YourWorld at . It's free to use and, once checked, your story will appear on our website and, space allowing, in our newspapers.
Daily Record
20 hours ago
- General
- Daily Record
Panicked Scot unable to call 999 during Three mobile outage
The mass outage left David Henry helpless as he drove 30 miles to his mum's home unable to get in contact with anyone about why she needed an ambulance. A Scots man says he was unable to contact his elderly mother or emergency services after spotting an ambulance outside her home via a security camera, due to a major mobile network outage. David Henry, a freelance TV producer, was alerted to potential trouble at his mother's home in Methil, Fife, when he received a motion notification from a camera installed at her address. His mother, who has Alzheimer's, had reportedly flagged down a passerby to call for an ambulance. When Mr Henry checked the live feed, he saw paramedics attending the scene. He attempted to call her landline but was unable to connect due to a network outage affecting customers of the mobile operator Three. According to Mr Henry, calls to emergency services also failed to connect as he drove 30 miles from Edinburgh to her home. 'When I got there, the ambulance had just left,' Mr Henry told Edinburgh Live. 'I went to A&E assuming she had been taken there but there was no sign of her.' He added: 'I was waiting for two hours with no idea where she was or what happened. Eventually they phoned the ambulance service from A&E for me and discovered they had dropped her off at a day care place.' Three experienced a significant outage on Wednesday, June 25, leaving customers across the UK unable to make or receive calls, including to 999. Mr Henry said he was unable to make any calls, even to emergency services, as he tried to determine what had happened. 'She flagged someone down to call an ambulance which visited her home. I have a camera which sends me alerts to my phone as I'm her carer and keep an eye on things,' he said. 'I tried to phone her. I couldn't make any calls and thought it was engaged.' Join the Daily Record WhatsApp community! Get the latest news sent straight to your messages by joining our WhatsApp community today. You'll receive daily updates on breaking news as well as the top headlines across Scotland. No one will be able to see who is signed up and no one can send messages except the Daily Record team. All you have to do is click here if you're on mobile, select 'Join Community' and you're in! If you're on a desktop, simply scan the QR code above with your phone and click 'Join Community'. We also treat our community members to special offers, promotions, and adverts from us and our partners. If you don't like our community, you can check out any time you like. To leave our community click on the name at the top of your screen and choose 'exit group'. If you're curious, you can read our Privacy Notice. After speaking with a passerby via the camera app, he confirmed that the phone had been placed back on the hook. 'I tried again and it still wouldn't work so I dropped everything and jumped in the car,' he continued. Mr Henry also said: 'I tried to dial 999 at her house to find out where she was and I couldn't even do that. That is a very serious service error.' According to Mr Henry, paramedics were also unable to reach him to discuss his mother's medical history and care needs. He only received voicemails and missed call notifications the following morning, after the network issue began to resolve. '999 is always meant to work, whether you've got credit on your phone or not. This was a complete failure and there is no excuse for it. These systems are meant to be backed up,' he said. 'This is a very serious licence failure so I hope Ofcom take this seriously.' A spokesperson for Three said: 'We're sorry that Mr Henry couldn't use our network on Thursday. While outages of this nature are rare, we understand the impact they can have and are doing everything we can to ensure it doesn't happen again.' It is understood Three is investigating why Mr Henry's emergency calls were not rerouted to alternative networks, as required. Data reportedly shows that 999 calls continued to connect in normal volumes on the day, though Mr Henry's experience suggests potential gaps in that fallback system. A spokesperson for Ofcom confirmed: 'We're aware that Three has experienced problems with its network, and we're in contact with the company to establish the scale and cause of the problem as soon as possible. Phone networks must take appropriate and proportionate measures to reduce the risk of—and prepare for—potential outages. Where we've found failures to do so, we've shown we'll take action.'
Barnama
a day ago
- Barnama
Besut MRSM Bullying Case: Two More Students Detained As Second Victim Cries Out
JERTIH, June 27 (Bernama) -- Two more students from the Mara Junior Science College (MRSM) in Besut, Kuala Terengganu have been detained by police in connection with an ongoing bullying case at the school. Besut police chief Supt Azamuddin Ahmad @ Abu said the two Form Three students were detained at 4 pm today after presenting themselves at the Besut district police headquarters with their families. "The arrest of the two brings the total number of detained students from the school to seven: six Form Three students and one Form Five student. "Today, five students have been remanded for three days while the two students who were just arrested this evening will be brought to the Kuala Terengganu Magistrate's Court tomorrow to obtain a remand order," he said in a statement today. He said the remand order was issued against all suspects to enable an investigation under Section 147 of the Penal Code (for rioting) to be carried out. In a related development, Azamuddin said yesterday evening his department received a report regarding another Form Two student who was also allegedly a victim in the same incident. "The victim claimed to have been bullied by the same group in the incident that occurred at 11.30 pm on Tuesday at the boarding school's hostel, resulting in pain in both right and left legs." Azamuddin said in a statement yesterday that a Form Two male student at Besut MRSM claimed he was bullied by several seniors in the hostel at 11.30 pm on Tuesday. He said that based on the report by the victim, he was ordered to crouch in a semi-squat position with slippers placed on his head for 40 minutes, punched in the stomach and slapped, causing the victim to experience pain in his stomach and right rib as well as bruises on the back of his body.
Edinburgh Live
a day ago
- General
- Edinburgh Live
Three 'sorry' as Edinburgh man 'unable to dial 999' after mum goes 'missing'
Our community members are treated to special offers, promotions and adverts from us and our partners. You can check out at any time. More info An Edinburgh man who saw an ambulance outside his mum's house via his video camera was unable to call her or the emergency service due to a mass network outage. The issue with Three's mobile network sparked chaos across the UK as customers were unable to make or receive calls throughout the day on Wednesday, June 25. David Henry was alerted to a possible incident at his mum's home in Fife when an alert went off on his phone. He then clicked on his camera app and saw an ambulance crew outside her address. David, a freelance TV producer, feared the worst as his elderly mother has Alzheimer's and immediately tried to call her landline. He also spoke to a cyclist via his video camera who his mum flagged down to call for an ambulance. However, due to the network outage, none of David's calls would connect as he got in his car and drove 30 miles from Edinburgh to Methill. When he arrived, the ambulance had just left his mum's house. David frantically tried to call 999 to find out what had happened and where his mum had been taken, but he claims calls to the emergency services also would not connect. (Image: Supplied) At the same time, the paramedics were also trying to get through to David to find out details of his mum's condition and medication. David eventually drove to Victoria Hospital in Kirkcaldy where he assumed she had been taken. After waiting for two hours, he was still in the dark about where his mum was or if she was hurt. After being approached for comment a spokesperson for Three apologised the network was not accessible. It is understood they are also urgently investigating why none of David's calls to the emergency services were connected through an alternative network. Speaking to Edinburgh Live David said: "She flagged someone down to call an ambulance which visited her home. I have a camera which sends me alerts to my phone as I'm her carer and keep an eye on things. (Image: Supplied) "I saw that and tried to phone her. I couldn't make any calls and thought it was engaged. I eventually spoke to a man through the camera itself and he said the phone is back on the hook can you try again. "I tried again and it still wouldn't work so I dropped everything and jumped in the car. By the time I got there I just missed the ambulance so I went to A&E assuming she had been taken there but there was no sign of her. "I was waiting for two hours with no idea where she was or what happened. Eventually they phoned the ambulance service from A&E for me and discovered they had dropped her off at a day care place. "I had an extremely stressful day thanks to this. I tried to dial 999 at her house to find out where she was and I couldn't even do that. "That is a very serious service error. I got all the messages and missed calls through this morning (Thursday). Indeed the ambulance did try phone me to discuss her medical needs." David raised serious concerns about those who were in need of an ambulance on Wednesday and were unable to get through. It is understood Three is urgently investigating why David's 999 call was not rerouted to another network as call data on Wednesday reportedly indicated a normal amount of calls to the emergency services were connected successfully. A spokesperson for Ofcom confirmed it is in contact with Three to establish the scale and cause of the problem. David continued: "I went in to A&E and they just said she wasn't on the system so I was there two hours getting more and more wound up. I was thinking 'well where could she be?' "It was a terrible two hours. Of course mum doesn't remember anything about it and thankfully she wasn't injured. Join Edinburgh Live's Whatsapp Community here and get the latest news sent straight to your messages. "999 is always meant to work, whether you've got credit on your phone or not. This was a complete failure and there is no excuse for it. These systems are meant to be backed up. "I phoned my friend as I was jumping in the car and that worked on WhatsApp. She then told me it's all over the news there is a mass outage. This is a very serious licence failure so I hope Ofcom take this seriously." Last year Ofcom fined BT £17million for being "ill-prepared" to respond to a failure of its emergency call handling service in 2023. In June 2025 BT experienced a network fault that affected its ability to connect 999 calls between 6am and 5pm. During this time nearly 14,000 call attempts were unsuccessful. A Three spokesperson said: 'We're sorry that Mr Henry couldn't use our network on Thursday. While outages of this nature are rare, we understand the impact they can have and are doing everything we can to ensure it doesn't happen again." An Ofcom spokesperson said: "Phone networks must take appropriate and proportionate measures to reduce the risk of - and prepare for - potential outages. Where we've found failures to do so, we've shown we'll take action. "We're aware that Three has experienced problems with its network, and we're in contact with the company to establish the scale and cause of the problem as soon as possible."
