3 days ago
Eurostar chaos in London and Paris leaves Bits stranded in France after two people are hit by trains
Eurostar passengers are facing travel chaos over train cancellations after two people were hit on the tracks yesterday.
Cancellations began last night with no services running between London St Pancras and Gare du Nord in Paris, leaving some passengers stranded for more than seven hours.
One furious customer accused the service of 'abandoning passengers at midnight', while another said nearly a thousand people were stuck in Gare du Nord last night with no offers to stay in a hotel.
Rebooked trains were again cancelled this morning with several other trains delayed today due to cable theft.
Some weary holidaymakers have spent hundreds trying to re-book trains while others had to sleep in the station, accusing the train line of 'horrific' customer service.
The travel chaos came as a result of two people being struck by trains near Lille.
Dominic Read said he had been delayed for seven hours with his new reservation for this morning cancelled, while Joe Mac wrote on X: '€300 isn't remotely close to what hotels were costing last night in the area once the trains were cancelled.
'If you were quick they started at €800 and very quickly went well over €1,000 once all the trains were cancelled and the other trains were heading back to Gare du Nord.'
Tonia Kats said: 'I've been trying to get to Paris since yesterday, have now brought three £375 tickets in an attempt to get there - two of the three trains were cancelled!
'The customer service and care is horrific! I am expecting refund and compensation plus my lost accommodation in Paris last night.'
However, another passenger shared an image of a notification from Eurostar that said they were not eligible for a refund even though their train was cancelled twice.
'What am I supposed to do now?' they asked.
Rebecca del Tufo said: 'Utterly appalling service from Eurostar abandoning passengers at midnight in Paris with nowhere to stay. Shocking.'
Naomi Sanger told KentOnline that she boarded the 4.31pm at Gare Du Nord yesterday butwas left stranded at the station after the train did not depart.
She added that the air con was not working and they were running out of food and drinks.
Eurostar have been contacted for comment but wrote on X: 'You can expect delays, and some trains will be cancelled because some trainsets never made it to their destination to ensure a departure the next day.
