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Malay Mail
02-07-2025
- Business
- Malay Mail
Step-by-step guide: How to renew your Rapid KL My50 Travel Pass using TNG eWallet
KUALA LUMPUR, July 2 — As announced last week, public transport users in the Klang Valley can now renew their Rapid KL My50 Travel Pass via Touch 'n Go eWallet (TNG eWallet). This means there's no need to queue to renew over the counter and you don't need to use your physical MyKad (NRIC). Available starting July 1, Malaysian commuters can renew the My50 Travel Pass conveniently using their smartphone and tap using the Touch 'n Go card. What do you need? To renew your Rapid KL My50 Travel Pass, you'll need the following Smartphone with NFC functionality Verified Touch 'n Go eWallet (completed eKYC to verify you're a Malaysian) Enhanced Touch 'n Go Card with NFC (Buy Online) or Touch 'n Go Charm Step-by-step: How to purchase or renew My50 Travel Pass via Touch 'n Go eWallet How to find Travel Pass in TNG eWallet 1. If you haven't already, link your Enhanced TNG Card to your TNG eWallet (Tap on Cards to proceed) 2. To purchase/renew the My50 Travel Pass, go to the Travel Pass section. To do so, tap on MORE under Favourites, then look for Travel Pass 3. Next, you'll need to allow TNG eWallet to exchange personal data with the Travel Pass app How to buy and renew My50 Travel Pass on TNG eWallet 4. In the Travel Pass mini-app, tap on 'Add Card' to link the card for your My50 Travel pass (only supported TNG cards/charms will be available) 5. Tap the selected TNG card to your phone's NFC reader 6. Select the date for activation (Default is today's date) 7. Confirm and Pay RM50 from your eWallet balance 8. Tap the selected TNG card again to activate the pass and you should be good to go Things that you should know This renewal feature via TNG eWallet isn't mandatory and it is an extra renewal option to provide convenience to regular public transport users. For those who don't have an NFC-compatible smartphone or prefer to continue using the MyKad for the My50 Travel Pass, not to worry. You can still continue to renew the My50 Travel Pass on your MyKad over at the counter as usual. The My50 Travel Pass provides 30-day of unlimited rides on MRT, LRT, BRT, Monorail as well as Rapid KL Buses and Feeder Buses in the Klang Valley. This is a benefit for Malaysians only and that's why the Travel Pass feature is only for verified TNG eWallet Malaysian users. Take note that the Travel Pass renewal on TNG eWallet is only for users aged 12 years old and above with a valid MyKad. For students below 12 years old, you can still purchase or renew the My50 pass at Rapid KL counters. Only one active Travel Pass is allowed per Malaysian. This means you can only activate one Enhanced TNG card or TNG Charm at any given time. If you have an existing active Travel Pass on your MyKad, you'll have to wait until it expires before you can activate on your desired TNG card. Once purchased, the My50 Travel Pass is non-refundable and non-transferable. You can renew the My50 Travel Pass at any time after the current 30-day cycle ends but take note that the new pass will start on the day of activation. If you've lost your TNG card with the My50 Travel Pass activated, you'll need to terminate the lost card via the TNG Portal. Once the TNG card is terminated successfully, you can purchase and activate a new My50 Travel Pass and activate it on your new TNG card. — SoyaCincau
Malay Mail
01-07-2025
- Business
- Malay Mail
Beyond My50: A call for bold digitalisation in Malaysia's public transportation — Tan Wei Siang
JULY 1 — The recent move to allow the purchase of the My50 unlimited travel pass through the Touch 'n Go eWallet app is a welcome development. It offers added convenience, reduces queue times, and reflects growing awareness of the need to modernise Malaysia's public transportation system. However, this should not be mistaken as a major breakthrough. At best, it is a preliminary step—an overdue update that scratches only the surface of what true digitalisation could and should look like. If Malaysia is serious about transforming public transport into a world-class, efficient, and sustainable system, we must go far beyond app-based ticketing. What we urgently need is a fully integrated, digitally powered public transportation ecosystem. Malaysia still lacks a unified platform that allows commuters to seamlessly plan, pay, and track their journeys across different modes of transport—be it MRT, LRT, buses, KTM trains, or last-mile solutions like bicycles and e-scooters. A centralised Mobility-as-a-Service (MaaS) platform should be introduced, bringing together real-time route planning, mobile payments, fare discounts, and service disruption notifications into one user-friendly interface. Such systems are already operational in places like Helsinki and Singapore, where multimodal commuting is treated as a single, smooth experience rather than a fragmented patchwork. Another area that demands urgent attention is route optimisation and service planning. Currently, many of our bus and train schedules are based on outdated assumptions. Artificial intelligence and data analytics should be deployed to analyse commuter behaviour, predict peak-hour congestion, and dynamically adjust schedules and fleet deployment. Demand-responsive transit—where buses or vans are dispatched based on real-time passenger demand—can serve underserved suburbs and rural communities much more effectively than rigid, fixed routes. The government and local councils must shift from static planning to smart, adaptive service design. We must also look at how people access public transport. If physical cards still need to be topped up at machines, or tokens need to be bought at counters, then we have not truly digitalised the user journey. Malaysia should aim for a future where contactless, cardless, and queue-less travel is the norm. This could mean using smartphones, QR codes, or even facial recognition for ticket validation—technologies already piloted in parts of China and Japan. Subscription-based travel models that operate like Netflix, where users pay a monthly fee for unlimited or tiered access, should also be explored. Digitalisation must also be inclusive. Public transport apps and platforms should be built with the needs of all users in mind—not just the tech-savvy or urban elite. Accessibility features such as text-to-speech, screen reader support, large icons, and multilingual interfaces in Bahasa Malaysia, English, Chinese, and Tamil must be standard, not optional. Elderly users and those with disabilities should be able to use public transport apps with confidence, not confusion. Another often-overlooked area is feedback and responsiveness. Malaysians regularly endure broken escalators, overcrowded platforms, or late arrivals without any clear way to report issues. Public transport apps should integrate crowdsourced feedback tools that allow commuters to report faults, rate service quality, and suggest improvements. Transit agencies can then use this real-time data to maintain infrastructure, respond to service failures, and increase accountability. Digitalisation should also empower users to shape the system—not just use it. Finally, digitalisation must be underpinned by transparent governance and open data. Currently, much of Malaysia's transport data is locked within government agencies or private operators. Opening up anonymised transit data through public APIs would allow startups, universities, and civic groups to innovate on top of it—building better journey planners, accessibility tools, and analytics dashboards. A culture of open, collaborative innovation would help Malaysia move faster and smarter. In short, while the My50 pass on TNG is a positive step, we must not stop here. If we are serious about digital transformation in public transport, then the government must think bigger, move faster, and act bolder. It is time to reimagine public transportation not just as a daily necessity, but as a digital public service that is efficient, inclusive, and future-ready. Let us not settle for convenience when transformation is possible. * This is the personal opinion of the writer or publication and does not necessarily represent the views of Malay Mail.
Malay Mail
27-06-2025
- Malay Mail
Unemployed woman loses RM62,000 in phone scam to ‘TNG rep' and ‘Perak cop'
JERTIH, June 27—A woman lost RM62,000 after being duped by a phone scam syndicate posing as a police officer yesterday afternoon. Besut district police chief Supt Azamuddin Ahmad @ Abu said the 19-year-old unemployed woman answered a phone call belonging to her father from an individual who introduced himself as a representative from Touch 'n Go headquarters in Kuala Lumpur. 'The individual claimed that the victim's father had a RM25,000 summons related to a Touch 'n Go account, then the call was supposedly connected to the Perak police contingent headquarters and spoke to a police officer. 'The victim was further shocked when he was told her that a bank account had been opened in her father's name involved in a money laundering and drug case,' he said in a statement today. Azamuddin said the suspect asked the victim to pay RM60,000 if she wanted to clear his name and because she was afraid, the victim sold jewellery belonging to her mother, who is a retired teacher, to get money for the payment as instructed. The case is being investigated under Section 420 of the Penal Code, he said. — Bernama
Malay Mail
27-06-2025
- Malay Mail
Unemployed woman loses RM62,000 to phone scam
JERTIH, June 27—A woman lost RM62,000 after being duped by a phone scam syndicate posing as a police officer yesterday afternoon. Besut district police chief Supt Azamuddin Ahmad @ Abu said the 19-year-old unemployed woman answered a phone call belonging to her father from an individual who introduced himself as a representative from Touch 'n Go headquarters in Kuala Lumpur. 'The individual claimed that the victim's father had a RM25,000 summons related to a Touch 'n Go account, then the call was supposedly connected to the Perak police contingent headquarters and spoke to a police officer. 'The victim was further shocked when he was told her that a bank account had been opened in her father's name involved in a money laundering and drug case,' he said in a statement today. Azamuddin said the suspect asked the victim to pay RM60,000 if she wanted to clear his name and because she was afraid, the victim sold jewellery belonging to her mother, who is a retired teacher, to get money for the payment as instructed. The case is being investigated under Section 420 of the Penal Code, he said. — Bernama
Malay Mail
26-06-2025
- Business
- Malay Mail
My50 pass renewal to go fully digital via Touch ‘n Go eWallet from July 1
KUALA LUMPUR, June 26 — Transport Minister Anthony Loke has announced that starting July 1, all My50 unlimited travel pass users, both existing and new, can renew and use their passes digitally through the Touch 'n Go (TnG) eWallet app. Loke said the digitisation of the My50 pass aims to streamline the renewal process and reduce congestion at Rapid KL service counters. 'With this digitalisation, users can verify their Malaysian citizenship through the electronic Know Your Customer (eKYC) process and renew their My50 passes directly in the TnG eWallet using a TnG card equipped with NFC functionality, without needing to present their MyKad,' he said at a press conference on the My50 Pass digitalisation here today. Loke said the new feature is expected to eliminate long queues and enhance passenger convenience. He noted that each renewal at Rapid KL counters typically takes two to three minutes per person, often resulting in long wait times. A RapidKL staff demonstrates the digitalised MY50 pass on her mobile device at Dang Wangi LRT Station, Kuala Lumpur. — Picture by Raymond Manuel 'Imagine if there are 15 people in the queue; the wait time could reach up to 45 minutes. That's why I constantly receive complaints about long queues at stations like KLCC, Pasar Seni, KL Sentral, and other major locations,' Loke said. The new feature in the TnG eWallet app allows users to renew their My50 travel pass directly through the app and provides a monthly summary of travel activity. 'We have introduced a new feature in the TnG eWallet app that allows users to conveniently renew their My50 travel pass directly through the application. 'In addition, another feature enables users to track their travel patterns throughout the month, including the stations where they tap in and tap out, as well as their daily travel routes and destinations,' he said. Loke added that several security features have been integrated into the eKYC process to verify users' identities, including facial recognition, identification card validation, and personal detail checks. 'For most individuals, this process can typically be completed within a day. However, for politically exposed persons (PEPs), it may take up to a week due to additional verification steps,' he said. 'These measures are necessary to ensure data authenticity, safeguard user information, and prevent misuse. 'All user data remains under the control of the eWallet application and is protected under the Personal Data Protection Act. The data is not shared directly with Prasarana but is used in aggregate form to analyse passenger flow and station demand,' Loke added. For users who are not proficient with technology or have limited access, the option to renew the pass at service counters using their MyKad will remain available. He stressed that the authorities are not enforcing a drastic transition but are instead providing an additional option to offer greater flexibility to users. Loke also revealed that Prasarana plans to expand this digitalisation initiative to other products, such as the MyCity and MyTour passes, in the near future.
