Latest news with #TrakCare
NZ Herald
17-07-2025
- Business
- NZ Herald
Fair Work slaps down Australian dad's work-from-home request to help care for school-aged kids
The working dad wanted to keep his arrangement of working-from-home twice a week to help look after his children. Photo / Getty Images Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech. The working dad wanted to keep his arrangement of working-from-home twice a week to help look after his children. Photo / Getty Images An Australian dad who tried to get his employer to let him work from home twice a week, to help care for his school-age children, has had his request denied. The dad took his legal bid to the Fair Work Commission (FWC) after attempts to reach a compromise with his employer failed. Paul Collins, a technical specialist at global software company Intersystems Australia, sought the ability to work from home two days a week in order to help care for his school-aged children, aged 8 and 10. His application, filed in January, also said mentioned he needed better 'work-life balance'. His bid has not been successful. His employer, Intersystems, operates an online record system in Australia known as TrakCare, used by healthcare providers to allow the sharing of health information between facilities and organisations. The employee had previous been working remotely two days a week in late 2024, under a hybrid working model the company had adopted during the Covid-19 pandemic.
Perth Now
17-07-2025
- Business
- Perth Now
Brutal ruling on Aussie dad's WFH bid
A Sydney dad has failed in a legal bid to force his employer to let him work from home twice a week so he could help care for his school-age children. Sydney father Paul Collins, a technical specialist at global software company Intersystems Australia, lodged an application with the Fair Work Commission (FWC) seeking flexible working arrangements after attempts to reach a compromise failed. Intersystems operates an online record system in Australia known as TrakCare, utilised by healthcare providers to allow the sharing of health information between facilities and organisations. Mr Collins submitted a formal request to the company in January to work from home every Wednesday and Thursday - citing the need to care for his children, aged 8 and 10, and the need for 'work-life balance'. The Fair Work Commission has denied a Sydney dad's application for flexible working arrangements, after the father-of-two requested to work from home twice a week so he could help care for his school-aged kids. NewsWire / Nadir Kinani Credit: News Corp Australia Fair Work deputy president Lyndall Dean. Supplied Credit: Supplied Until late 2024, Mr Collins had been working remotely on both these days under a hybrid working model adopted by Intersystems following the Covid-19 pandemic. In November that same year, the company announced it was ending this arrangement and staff would need to return to the office five days a week from February 2025. Mr Collins' request was denied, but Intersystems offered an alternate arrangement of one work-from-home day per week. This was rejected and Mr Collins escalated the dispute to the FWC. In her judgment on Monday, FWC deputy president Lyndall Dean said she was not satisfied Mr Collins had established the 'requisite nexus' between his responsibility as a parent and the change he was seeking in his work arrangements. She said his written request 'merely expressed a preference to continue with a pre-existing pattern of remote work' and did not specify how working from home twice a week 'specifically supported or related to his parental responsibilities'. Mr Collins had conceded in cross-examination that he had no specific caring duties between his work hours of 9am-5pm. He was also able to share responsibility for school drop-offs and pick-ups through existing flexibility arrangements, the Commission ruled. 'In my view, the Respondent made genuine attempts to engage with the Applicant's request, including offering alternative arrangements such as working shorter hours on specific days,' Ms Dean said. 'The Applicant gave no explanation as to why these alternatives were unsuitable. 'Accordingly, the request was not validly made, and the Commission lacks jurisdiction to deal with the dispute.' Mr Collins had argued the company had failed to give individual consideration to his circumstances, as members of Intersystems' development team were permitted to work remotely. He pointed to his prior work arrangement in the years before and how it did not affect his 'productivity, availability, or overall performance'. Intersystems, however, said it had provided 'reasonable and sound business reasons' for not approving Mr Collins' initial request. The company maintained their position that employees were required to work from the office to 'facilitate the exchange of information' and allow for faster decision making and enhance customer service delivery. According to a 2024 user survey by Intersystems, there was a 28 per cent decline in customer satisfaction - prompting management to put the changes into effect.
Emirates 24/7
01-05-2025
- Health
- Emirates 24/7
Al Zahra Hospital Dubai Partners with InterSystems to Implement TrakCare Unified Health Information System
InterSystems UAE-hosted service to support Al Zahra clinical, operational, and digital transformation strategy InterSystems, a creative data technology provider dedicated to helping customers solve the most critical scalability, interoperability, and speed problems, announced that Al Zahra Hospital Dubai (AZHD), a leading private healthcare provider in the UAE, has selected InterSystems TrakCare® unified health information system as its electronic medical record (EMR) platform. The solution will be delivered through InterSystems' fully managed hosting service, based in the UAE. Established in 2013 and strategically located on Sheikh Zayed Road in Al Barsha, Al Zahra Hospital Dubai is accredited by the Joint Commission International (JCI) and renowned for offering comprehensive, world-class healthcare services with a hospitality-driven approach. The hospital features 200 beds, more than 250 doctors, and over 500 skilled nurses, and is recognized for excellence in adult, paediatric, and neonatal emergency services. Under the 10-year agreement, AZHD will implement the complete suite of TrakCare modules, covering areas such as Revenue Cycle Management (RCM), Clinical functions like OT and Anaesthesia, Critical Care (ICU, NICU, HDU & PHDU), Pharmacy, Oncology, Maternity, Radiology and Laboratory services as well as Patient Administrative Services etc. The hospital's TrakCare instance will be securely hosted at InterSystems' UAE-based data centre, with InterSystems also providing managed hosting services to ensure high availability, security, and compliance with local regulations. The implementation of TrakCare is central to AZHD's digital transformation strategy, with the primary goals of enhancing patient experience by reducing discharge times, waiting room durations, and pharmacy dispensing delays. In addition, the deployment will enable improved access to clinical documentation, offering clinicians real-time visibility into patient records and hospital operations. By empowering AZHD's healthcare teams with intuitive and unified digital workflows, the hospital will be able to further focus on delivering superior, patient-centred care. Moreover, the project ensures that AZHD is aligned with international healthcare standards while future-proofing its digital infrastructure with the latest technological advancements of Cloud and AI. 'We are proud to mark a significant milestone in Al Zahra Hospital's digital transformation journey with the signing of the TrakCare Hospital Information System agreement in partnership with InterSystems,' said Samer Abu Hayah, CIO, Al Zahra Hospital Dubai. 'This strategic collaboration reflects our unwavering commitment to elevating healthcare delivery through innovation, integration, and intelligence. TrakCare will serve as the digital backbone of our clinical and administrative operations, empowering our physicians and care teams with real-time access to comprehensive patient data, streamlined workflows, and enhanced clinical decision-making tools. By implementing a world-class, fully integrated HIS platform, we are not only enhancing operational efficiency but also reinforcing our mission to deliver safe, personalized, and patient-centric care. We thank the InterSystems team for their partnership and look forward to a successful implementation that sets new benchmarks in healthcare excellence across the region.' 'We are excited to welcome Al Zahra Hospital Dubai into our growing community of leading private healthcare providers across the Middle East and beyond,' said Ali Abi Raad, Managing Director for the Middle East, India, and South Africa at InterSystems. 'TrakCare will help AZHD modernize its operations to deliver exceptional care for its patients through a secure, intelligent, and integrated health information system.' The implementation of TrakCare will provide a unified, web-based platform that supports both clinical and financial processes, offering a single source of truth to healthcare providers across the hospital. With powerful real-time decision support, integrated analytics, and seamless interoperability with national health information exchanges and third-party systems, AZHD will be well positioned to meet its digital health objectives and future-proof its operations for years to come. About Al Zahra Hospital Dubai Al Zahra Hospital Dubai (AZHD) was established in 2013 and is one of the UAE's premier private hospitals. Located on Sheikh Zayed Road, the JCI-accredited hospital offers a wide range of medical services, featuring 200 inpatient beds, luxurious patient rooms, and specialized units for emergency, surgery, oncology, and critical care. AZHD combines state-of-the-art medical technology with exceptional hospitality to deliver outstanding care to patients from the UAE and abroad. For more information, visit . About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems Middle East PR Contact: Rania Elshafey, Follow Emirates 24|7 on Google News.
Zawya
28-01-2025
- Business
- Zawya
Megamind IT Solutions and InterSystems agree to work together to deliver EHR
Dubai, UAE: InterSystems, a creative data technology provider dedicated to helping customers solve the most critical scalability, interoperability, and speed problems, and Megamind IT Solutions, a Technology and IT Supplier, have signed a contract with InterSystems to deliver to Megamind's customer the InterSystems TrakCare® unified health system electronic health record (EHR). This milestone collaboration was announced at the Megamind booth at the region's largest healthcare exhibition and congress, Arab Health 2025 on January 27, 2025 based on an ambitious framework agreement. The agreement underscores both organization's commitment to advancing healthcare transformation and foster wider strategic business opportunities. TrakCare will enable a digital health transformation program for Megamind's customer that implements standardized best practices using a fully unified clinical and revenue cycle management (RCM) system. The solution encompasses an extensive array of common integrations to third-party systems and national health information exchanges (HIEs) in a configuration that meets legal, administrative, and operational requirements for the countries in the framework. 'We are thrilled to partner with InterSystems to revolutionize healthcare delivery for our customers,' said Mr Hamza Sobhi Batterjee, President, Megamind IT Solutions. 'This collaboration underscores Megamind IT Solutions' mission to empower healthcare providers with state-of-the-art technologies that enhance patient outcomes, drive efficiency, and align with national health strategies. Together with InterSystems, we are setting a new standard for digital health transformation in the region.' 'As well as delivering a modern EHR experience that minimizes the clinical burden, InterSystems help hospitals work seamlessly with the health information exchanges, Malaffi, Nabidh, and Riayati in the UAE, and NPHIES in Saudi Arabia,' said Ali Abi Raad, Managing Director, InterSystems, Middle East, India, and South Africa. 'We understand how important it is for our customers to interoperate and align with national health strategic objectives and policies, that's why we will continue to lead in this area,' emphasised Abi Raad. Megamind's leadership in healthcare IT and InterSystems' health platforms and solutions create a robust foundation to address the unique challenges of the GCC market. By deploying a unified EHR, healthcare providers will reduce system complexity, lower training requirements, and improve integration care delivery. It will also future-proof MegaMind's customer's operations, making sure they are ready for whatever comes next in the rapidly changing health and care industry, and meet the increasing expectations of patient and clinicians. About Megamind IT Solutions Megamind IT Solutions is a regional provider of cutting-edge innovative, secure and tailored health-tech solutions, committed to driving digital transformation in the healthcare industry. Operating across Saudi Arabia, the UAE, Egypt, and Morocco, we empower businesses and healthcare providers with innovative technologies that streamline operations and improve patient care. Our comprehensive suite of products and services enables our clients to navigate the complexities of the digital age, ensuring efficiency, security, and growth in an ever-evolving landscape. About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 39 offices in 28 countries worldwide. For more information, please visit
