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Latest news with #TransactionNetworkServices

TNS' Smart SIM Enhanced with Industry-Leading Connectivity and Resilience
TNS' Smart SIM Enhanced with Industry-Leading Connectivity and Resilience

Business Wire

time24-06-2025

  • Business
  • Business Wire

TNS' Smart SIM Enhanced with Industry-Leading Connectivity and Resilience

RESTON, Va.--(BUSINESS WIRE)-- Transaction Network Services (TNS) today announces a significant update to its innovative Smart SIM product, further strengthening its industry-leading global wireless connectivity solution. Included in this upgrade are new local breakout capabilities in Asia, which means traffic remains in the region, helping to significantly reduce latency. TNS' Smart SIM is designed to deliver resilient and secure mobile connectivity for payment terminals, ATMs, and IoT devices. Unlike traditional IoT SIM cards, Smart SIM leverages a multi-network approach to ensure seamless, uninterrupted service by automatically and autonomously switching carriers when it detects the connectivity path is no longer working. Payment transactions and other traffic continue to work, avoiding downtime and interruption to merchants and other users. With more than one million TNS Smart SIMs and a two million+ SIM portfolio, TNS continues to set the standard for secure and reliable wireless access for payments even when faced by common service issues such as poor signal, data congestion and local operator outages. 'This update represents a major leap forward in connectivity solutions for mission-critical payment and IoT devices,' said John Tait, Global Managing Director, TNS Payments Market. 'Our Smart SIM technology already provides unparalleled network redundancy, and this latest enhancement will further optimize performance, reliability, and ease of management for our customers.' The Smart SIM's managed service solution offers full visibility into SIM estates, real-time performance monitoring, and proactive issue resolution through TNS' 24/7/365 global support centers. Acquirers, processors and ISOs benefit from reduced administration with a single contract and supplier, as well as streamlined setup and deployment with pre-activated, plug-and-play SIMs. Security remains a top priority for TNS. Smart SIM operates within TNS' Level 1 PCI DSS certified network, ensuring encrypted and secure data transmission. Additionally, the intelligent routing software maximizes uptime and helps to ensure seamless transactions for businesses worldwide. 'TNS' Smart SIM is trusted by leading merchant acquirers, financial institutions, processors, POS terminal deployers and self-service industries like vending, laundromats and kiosks, to deliver mission-critical connectivity,' added Tait. 'With Smart SIM, we are reinforcing our commitment to providing the most secure, reliable, and high-performance mobile connectivity solution on the market.' For more information about the latest Smart SIM update, visit: About TNS TNS is a global leader in providing full-stack, modern and secure payment and network solutions. As a leading provider of Infrastructure-as-a-Service (IaaS) solutions with more than 30 years' experience, TNS has been offering managed service solutions to more than 1,400 organizations in over 50 countries. TNS' comprehensive portfolio spans from cutting-edge unattended and in-store payment terminals, online solutions to secure global network connectivity and seamless payment processing through its cloud native payment orchestration platform. With TNS' portfolio of industry leading services, customers can reduce the complexities of fragmented payments and connectivity with just one trusted managed service partner. For more information, please visit:

TNS Unveils New Malaysian Hub to Power "Complete Commerce" and Strengthen Global Growth Strategy
TNS Unveils New Malaysian Hub to Power "Complete Commerce" and Strengthen Global Growth Strategy

Business Wire

time12-06-2025

  • Business
  • Business Wire

TNS Unveils New Malaysian Hub to Power "Complete Commerce" and Strengthen Global Growth Strategy

KUALA LUMPUR, Malaysia--(BUSINESS WIRE)--Transaction Network Services (TNS), a global leader in providing full-stack, modern and secure payment and network solutions, has opened a new office in Kuala Lumpur, Malaysia, signalling its investment in the APAC region and continued commitment to supporting local and global customers. By investing and building its Operations and Shared Services Center in Malaysia, TNS is reinforcing its support structure in APAC for customers in both the country and region. Share The new hub is a strategic milestone in TNS' global growth journey, positioning Malaysia as a central point for delivering expanded services under its Complete Commerce offering, which enables enterprises to accept any transaction at terminals and online, connect POS terminals and retail stores with its managed network service solutions, and orchestrate payment transactions via its cloud-native platform to any payment processor. Located in Kuala Lumpur's City Center (KLCC), TNS was honoured to be joined at its new office by many valued customers and staff, in celebrating the milestone achievement on June 11th. Hosted by John Tait, Global Managing Director, TNS Payments Market, the grand opening was marked by a ribbon cutting ceremony, tour of TNS' product display, new state of the art Network Operations Centre (NOC) and reception. 'We were thrilled to have so many customers join us for the grand opening of our new major hub for the APAC region. Over the past 12 years, TNS has consistently achieved remarkable growth in Malaysia and beyond, a testament to our expanding workforce and our ever-evolving suite of services. As we look ahead, we are excited about our future opportunities and confident that our Malaysian hub will be instrumental in driving our continued success and growth in the region,' said Ganesh Satkunalingam, TNS' Vice President for Southeast Asia, for its Payments Market business. As the digital payments ecosystem rapidly evolves, TNS continues to invest in infrastructure that brings it closer to its customers. The Kuala Lumpur hub will initially house over 50 employees across functions such as Sales, Engineering, Network Operations, Finance, Solutions Consulting, and Project Management—with further growth anticipated. The site includes a 24x7x365 Network Operations Center (NOC), enabling real-time, round-the-clock service delivery to customers globally. TNS has been operating in Malaysia since 2013, initially serving a single global payments customer. Over the past decade, the company has experienced double-digit growth and expanded its services to include various sectors, such as acquirers, financial institutions, Independent ATM Deployers (IADs), retailers, and fuel retailers, both locally and internationally. The move to a larger, centrally located facility in Kuala Lumpur is a clear signal of the company's long-term investment in the region. 'By investing and building its Operations and Shared Services Center in Malaysia, TNS is reinforcing its support structure in APAC for customers in both the country and region. We want our customers to have the confidence that we're closer to them in the market. With a long history in the region, we're delighted that Malaysia will play a central role in our long-term global strategy with a 24x7 Network Operations Center,' said John Tait, Global Managing Director, TNS Payments Market. With the number of personnel at the previous office increasing by twenty times in the last decade, the new office will support continued growth and further expansion. This growth in headcount predominantly includes local hires, the majority of which have joined TNS via recommendations, highlighting the growth culture that the company has created. For more information, visit About TNS TNS is a global leader in providing full-stack, modern and secure payment and network solutions. As a leading provider of Infrastructure-as-a-Service (IaaS) solutions with more than 30 years' experience, TNS has been offering managed service solutions to more than 1,400 organizations in over 50 countries. TNS' comprehensive portfolio spans from cutting-edge unattended and in-store payment terminals, online solutions to secure global network connectivity and seamless payment processing through its cloud native payment orchestration platform. With TNS' portfolio of industry leading services, customers can reduce the complexities of fragmented payments and connectivity with just one trusted managed service partner. For more information, please visit:

TNS Unveils New Malaysian Hub to Power "Complete Commerce" and Strengthen Global Growth Strategy
TNS Unveils New Malaysian Hub to Power "Complete Commerce" and Strengthen Global Growth Strategy

Yahoo

time12-06-2025

  • Business
  • Yahoo

TNS Unveils New Malaysian Hub to Power "Complete Commerce" and Strengthen Global Growth Strategy

KUALA LUMPUR, Malaysia, June 12, 2025--(BUSINESS WIRE)--Transaction Network Services (TNS), a global leader in providing full-stack, modern and secure payment and network solutions, has opened a new office in Kuala Lumpur, Malaysia, signalling its investment in the APAC region and continued commitment to supporting local and global customers. The new hub is a strategic milestone in TNS' global growth journey, positioning Malaysia as a central point for delivering expanded services under its Complete Commerce offering, which enables enterprises to accept any transaction at terminals and online, connect POS terminals and retail stores with its managed network service solutions, and orchestrate payment transactions via its cloud-native platform to any payment processor. Located in Kuala Lumpur's City Center (KLCC), TNS was honoured to be joined at its new office by many valued customers and staff, in celebrating the milestone achievement on June 11th. Hosted by John Tait, Global Managing Director, TNS Payments Market, the grand opening was marked by a ribbon cutting ceremony, tour of TNS' product display, new state of the art Network Operations Centre (NOC) and reception. "We were thrilled to have so many customers join us for the grand opening of our new major hub for the APAC region. Over the past 12 years, TNS has consistently achieved remarkable growth in Malaysia and beyond, a testament to our expanding workforce and our ever-evolving suite of services. As we look ahead, we are excited about our future opportunities and confident that our Malaysian hub will be instrumental in driving our continued success and growth in the region," said Ganesh Satkunalingam, TNS' Vice President for Southeast Asia, for its Payments Market business. As the digital payments ecosystem rapidly evolves, TNS continues to invest in infrastructure that brings it closer to its customers. The Kuala Lumpur hub will initially house over 50 employees across functions such as Sales, Engineering, Network Operations, Finance, Solutions Consulting, and Project Management—with further growth anticipated. The site includes a 24x7x365 Network Operations Center (NOC), enabling real-time, round-the-clock service delivery to customers globally. TNS has been operating in Malaysia since 2013, initially serving a single global payments customer. Over the past decade, the company has experienced double-digit growth and expanded its services to include various sectors, such as acquirers, financial institutions, Independent ATM Deployers (IADs), retailers, and fuel retailers, both locally and internationally. The move to a larger, centrally located facility in Kuala Lumpur is a clear signal of the company's long-term investment in the region. "By investing and building its Operations and Shared Services Center in Malaysia, TNS is reinforcing its support structure in APAC for customers in both the country and region. We want our customers to have the confidence that we're closer to them in the market. With a long history in the region, we're delighted that Malaysia will play a central role in our long-term global strategy with a 24x7 Network Operations Center," said John Tait, Global Managing Director, TNS Payments Market. With the number of personnel at the previous office increasing by twenty times in the last decade, the new office will support continued growth and further expansion. This growth in headcount predominantly includes local hires, the majority of which have joined TNS via recommendations, highlighting the growth culture that the company has created. For more information, visit About TNS TNS is a global leader in providing full-stack, modern and secure payment and network solutions. As a leading provider of Infrastructure-as-a-Service (IaaS) solutions with more than 30 years' experience, TNS has been offering managed service solutions to more than 1,400 organizations in over 50 countries. TNS' comprehensive portfolio spans from cutting-edge unattended and in-store payment terminals, online solutions to secure global network connectivity and seamless payment processing through its cloud native payment orchestration platform. With TNS' portfolio of industry leading services, customers can reduce the complexities of fragmented payments and connectivity with just one trusted managed service partner. For more information, please visit: View source version on Contacts Company Contact: TNSSarah Chapman/Maria McDonald+44 (0)114 292 0200pr@ OrMedia Contact SkyParlour for TNSClaire Holden+44 (0)330 043 1315tns@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

New Survey: 76% of Consumers Prefer to Engage With Businesses That Brand Calls
New Survey: 76% of Consumers Prefer to Engage With Businesses That Brand Calls

Yahoo

time08-05-2025

  • Business
  • Yahoo

New Survey: 76% of Consumers Prefer to Engage With Businesses That Brand Calls

TNS data details branded calls' influence on protecting outbound calling operations and customer engagement RESTON, Va., May 08, 2025--(BUSINESS WIRE)--A new Transaction Network Services (TNS) survey released today finds that the rise in scams and persistently high volume of robocalls is driving consumer demand for businesses to brand their calls. More than three-fourths (76%) of Americans surveyed would prefer to engage with businesses that use branded calling over those that do not – a massive competitive advantage for organizations seeking to enhance the customer experience (CX) by optimizing the voice channel. TNS' survey of US wireless phone subscribers, conducted by global market research firm Kantar, examined US adults' views on branded calls that consumers receive from 'high-touch' industries, such as healthcare, finance and insurance; factors driving demand for branded calling; and how robocall scams and fraudulent calls affect Americans' willingness to engage with businesses via the voice channel. More than 8 in 10 (81%) of consumers would answer a call if it follows a recent action they have taken with that brand - Affirming that despite challenges robocalls and fraud pose for businesses and consumers, the voice channel remains core to the evolution of customer engagement. This is particularly true for contact center enterprises and businesses that rely heavily on outbound calling for sales and customer service. "Despite the progress in combating robocalls, consumers are wary of answering their phones. Businesses must address this erosion of trust in voice calling as a strategic business issue rather than just a technical challenge," said Seth Walton, General Manager for TNS' Communications Market. "Our survey strongly suggests that consumers are increasingly enthusiastic for branded calling solutions that provide a richer call experience and more secure engagement with their preferred brands." Additional survey findings reported that 77% of US adults would feel more protected as a customer if branded calling solutions were used by organizations and 75% of adults surveyed said they had missed calls from unknown numbers that they would have answered had they known who was calling them. More insights are available by downloading TNS' eBook "Research Confirms Consumer Demand Remains High for Branded Calling" which includes detailed findings broken down by age, gender and region: About Transaction Network Services TNS, a market leader in call identification and robocall mitigation, provides an end-to-end ecosystem for protecting and restoring trust in voice calling. TNS addresses the full needs of wireless and wireline operators globally with TNS Call Guardian®, the industry-leading call analytics solution that protects subscribers from high risk and nuisance robocalls. In addition, its Enterprise product suite, including TNS Enterprise Authentication and Spoof Protection and TNS Enterprise Branded Calling, is taking the next step in enriching consumer engagement, making the voice channel an integral part of an omnichannel customer experience program. TNS analyzes over 1.5 billion call events across more than 500 operators every single day, enabling enterprises to protect their brand and consumers, and carriers to identify more unwanted robocalls. For additional information visit: View source version on Contacts Company Contact: TNSClare Cockroft/Sarah Chapman703-814-8065pr@ Or Media Contact: Bluetext for TNSBrian Lustig/Thomas Walter202-836-9112tns@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

New Survey: 76% of Consumers Prefer to Engage With Businesses That Brand Calls
New Survey: 76% of Consumers Prefer to Engage With Businesses That Brand Calls

Business Wire

time08-05-2025

  • Business
  • Business Wire

New Survey: 76% of Consumers Prefer to Engage With Businesses That Brand Calls

RESTON, Va.--(BUSINESS WIRE)--A new Transaction Network Services (TNS) survey released today finds that the rise in scams and persistently high volume of robocalls is driving consumer demand for businesses to brand their calls. More than three-fourths (76%) of Americans surveyed would prefer to engage with businesses that use branded calling over those that do not – a massive competitive advantage for organizations seeking to enhance the customer experience (CX) by optimizing the voice channel. TNS' survey of US wireless phone subscribers, conducted by global market research firm Kantar, examined US adults' views on branded calls that consumers receive from 'high-touch' industries, such as healthcare, finance and insurance; factors driving demand for branded calling; and how robocall scams and fraudulent calls affect Americans' willingness to engage with businesses via the voice channel. More than 8 in 10 (81%) of consumers would answer a call if it follows a recent action they have taken with that brand - Affirming that despite challenges robocalls and fraud pose for businesses and consumers, the voice channel remains core to the evolution of customer engagement. This is particularly true for contact center enterprises and businesses that rely heavily on outbound calling for sales and customer service. 'Despite the progress in combating robocalls, consumers are wary of answering their phones. Businesses must address this erosion of trust in voice calling as a strategic business issue rather than just a technical challenge,' said Seth Walton, General Manager for TNS' Communications Market. 'Our survey strongly suggests that consumers are increasingly enthusiastic for branded calling solutions that provide a richer call experience and more secure engagement with their preferred brands.' Additional survey findings reported that 77% of US adults would feel more protected as a customer if branded calling solutions were used by organizations and 75% of adults surveyed said they had missed calls from unknown numbers that they would have answered had they known who was calling them. More insights are available by downloading TNS' eBook 'Research Confirms Consumer Demand Remains High for Branded Calling' which includes detailed findings broken down by age, gender and region: About Transaction Network Services TNS, a market leader in call identification and robocall mitigation, provides an end-to-end ecosystem for protecting and restoring trust in voice calling. TNS addresses the full needs of wireless and wireline operators globally with TNS Call Guardian®, the industry-leading call analytics solution that protects subscribers from high risk and nuisance robocalls. In addition, its Enterprise product suite, including TNS Enterprise Authentication and Spoof Protection and TNS Enterprise Branded Calling, is taking the next step in enriching consumer engagement, making the voice channel an integral part of an omnichannel customer experience program. TNS analyzes over 1.5 billion call events across more than 500 operators every single day, enabling enterprises to protect their brand and consumers, and carriers to identify more unwanted robocalls. For additional information visit:

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