Latest news with #TransformationRoadmap
Daily Record
6 days ago
- Business
- Daily Record
New online Pay As You Earn service helps people take control of tax affairs
The service will make it simpler and easier to check and update their income, allowances, reliefs and expenses. Lanarkshire workers can take control of their tax affairs as the government announced a new online Pay As You Earn (PAYE) service as HM Revenue and Customs (HMRC) sets out more than 50 measures to transform the UK's tax and customs system. The service for all PAYE taxpayers will make it simpler and easier to check and update their income, allowances, reliefs and expenses, and will be available via their Personal Tax Account or through the HMRC app. This service forms part of HMRC's Transformation Roadmap that sets out ambitious plans to become a digital first organisation by 2030, with 90 per cent of customer interactions taking place digitally. The roadmap sets out more than 50 IT projects, services and measures that, once delivered, will transform the UK's tax and customs systems, simplifying processes and making it easier to pay the tax that funds public services and deliver the government's Plan for Change. The plans to modernise the tax and customs system, introduce new AI technologies and work with third parties and intermediaries will make it easier for taxpayers, businesses and intermediaries to interact with HMRC. The digital first approach will see HMRC automating tax wherever possible and offering new digital self-serve options across a number of tax regimes. Alongside the new PAYE service, HMRC will save £50 million a year by moving customer letters and reminders to a digital first approach, reducing the reliance on paper correspondence, by the 2028 to 2029 tax year. Paper post provision will remain for critical correspondence and for the digitally excluded. Increasing the use and investment in AI will enable customers to meet their tax obligations and allow HMRC to monitor the tax system in near real time. HMRC plans to introduce AI in work areas including: HMRC advisers and caseworkers: using AI capability to automate call summaries and the use of internal GenAI Chat Assistants to support them in their work. Digital assistants: developing new AI-powered features to help customers easily navigate HMRC services and improve the ability to update HMRC's content and guidance on Compliance: delivering an automatic document identifier system for HMRC caseworkers to identify fraudulent documents during compliance activities by using a biometric likeness-liveness check. James Murray MP, Exchequer Secretary to the Treasury, said: "We are going further and faster to make HMRC fit for the 21st century, including delivering a simpler and easier system for all PAYE workers. "By 2030, taxpayers can expect a modern and innovative HMRC with cutting-edge AI, industry-leading customer service practices, and a laser focus on delivering taxpayer value for money by ensuring everyone pays their fair share."
Daily Mirror
23-07-2025
- Business
- Daily Mirror
New HMRC service will allow workers to 'take control of their tax'
HMRC has launched a new digital service that will make it much easier for 35 million people to take control of their taxes and the movements of things such as their income and expenses Good news - workers are now able to take control of their tax affairs following the UK government's announcement of a new Pay As You Earn (PAYE) service. Affecting 35 million on PAYE, the new digital system boasts more than 50 new measures, aiming to streamline processes and even cut costs by £50 million through reducing postal correspondence. Available via their Personal Tax account or through the HMRC app, it will now make it 'simpler and easier' for all PAYE taxpayers to check and update their income, allowances, expenses and reliefs, the shared. The new service forms part of HMRC's Transformation Roadmap, which launched on July 21, 2025, with a mission to become a digital-first organisation by 2030 and make 90% of customer interactions digital. Setting up over 50 IT projects, services and measures, it will transform the UK's tax and customs systems, making it easier to pay the tax that is spent towards public services and deliver the UK Government's Plan for Change. Under the digital-first approach, HMRC will offer additional digital self-serving alternatives across various tax regimes and, wherever possible, automate tax. The new PAYE service will also allow the HMRC to save an annual amount of £50 million, equivalent to 1,500 full-time nurses. To do so, they will swap customer letters and reminders to a digital-first approach to minimise the use of paper correspondence by the 2028/2029 tax year. The news follows other plans to incorporate more AI into their services, ensuring all guidance and content is up to date, as well as assisting in identifying fraudulent documents during compliance checks. READ MORE: HMRC alert as 1 million taxpayers 'haven't claimed money they're owed' James Murray MP, exchequer secretary to the treasury, said: 'We are going further and faster to make HMRC fit for the 21st century, including delivering a simpler and easier system for all PAYE workers.' 'By 2030, taxpayers can expect a modern and innovative HMRC with cutting-edge AI, industry-leading customer service practices, and a laser focus on delivering taxpayer value for money by ensuring everyone pays their fair share,' he explained. JP Marks, HMRC's Chief Executive and First Permanent Secretary, also commented: 'The Government's ambition is for a simpler tax and customs system and this roadmap sets out how HMRC will deliver a first-class experience that feels different to their customers.' He added: 'By 2030, UK citizens will experience a tax administration system that is more automated, more focused on self-service, and better set up to get things right first time so they can fulfil their tax obligations.' Other elements in the Transformation Roadmap are currently in progress for further usage, such as expanding the SMS confirmation services to include complaints, Self Assessment appeals, and other PAYE services. Interestingly, in the 2023 to 2024 tax year, HMRC collected 94.7% of the total tax due. Later this year, they will share an update on modernising behavioural penalties.
Daily Record
23-07-2025
- Business
- Daily Record
New HMRC service announced for workers to take control of their tax
HMRC has also set out more than 50 measures to transform the UK's tax and customs system. Income tax rises for Scots in April - how the changes affect you Workers are set to take control of their tax affairs after the UK Government announced a new online Pay As You Earn (PAYE) service for around 35 million UK taxpayers as HM Revenue and Customs (HMRC) sets out more than 50 measures to transform the UK's tax and customs system. The new online service for all PAYE taxpayers will make it simpler and easier to check and update their income, allowances, reliefs and expenses, and will be available via their Personal Tax Account on or on the official HMRC app. This service forms part of HMRC's Transformation Roadmap, which launched earlier this week. It sets out ambitious plans to become a digital first organisation by 2030, with 90 per cent of customer interactions taking place digitally. The roadmap sets out more than 50 IT projects, services and measures that, once delivered, will transform the UK's tax and customs systems, simplifying processes and making it easier to pay the tax that funds public services and deliver the UK Government's Plan for Change. The plans to modernise the tax and customs system, introduce new AI technologies and work with third parties and intermediaries will make it easier for taxpayers, businesses and intermediaries to interact with HMRC. The digital first approach will see HMRC automating tax wherever possible and offering new digital self-serve options across a number of tax regimes. Alongside the new PAYE service, HMRC will save £50 million a year - the equivalent of almost 1,500 full time nurses - by moving customer letters and reminders to a digital first approach, reducing the reliance on paper correspondence, by the 2028 to 2029 tax year. Paper post provision will remain for critical correspondence and for the digitally excluded. HMRC said increasing the use and investment in AI will enable customers to meet their tax obligations and allow the tax body to monitor the system in near real time. HMRC plans to introduce AI in work areas HMRC advisers and caseworkers: using AI capability to automate call summaries and the use of internal GenAI Chat Assistants to support them in their work. Digital assistants: developing new AI-powered features to help customers easily navigate HMRC services and improve the ability to update HMRC's content and guidance on Compliance: delivering an automatic document identifier system for HMRC caseworkers to identify fraudulent documents during compliance activities by using a biometric likeness-liveness check. HMRC said it will work with developers to create a set of principles which will set out HMRC's expectations of how third parties use AI in software where it interacts with the department and the tax administration system. These principles will give developers the confidence to introduce AI functionality into their products in the UK and minimise the risk of those products introducing error or non-compliance. James Murray MP, Exchequer Secretary to the Treasury, said: 'We are going further and faster to make HMRC fit for the 21st century, including delivering a simpler and easier system for all PAYE workers. 'By 2030, taxpayers can expect a modern and innovative HMRC with cutting-edge AI, industry-leading customer service practices, and a laser focus on delivering taxpayer value for money by ensuring everyone pays their fair share.' Mr Murray's key priorities for the department are: improve day-to-day performance and the customer experience reform and modernise the tax and customs system close the tax gap As announced at the Spending Review 2025, £1.7 billion will be provided to HMRC over four years to fund an additional 5,500 compliance and 2,400 debt management staff. HMRC said this will ensure more of the tax owed is paid, to fund public services. HMRC is focusing on tackling wealthy offshore tax non-compliance, with an additional 400 people set to work on wealthy offshore tax risks. This includes experts in private sector wealth management, who will help find and tackle non-compliance more effectively and train HMRC compliance staff. JP Marks, HMRC's Chief Executive and First Permanent Secretary, said: 'The Government's ambition is for a simpler tax and customs system and this roadmap sets out how HMRC will deliver a first-class experience that feels different to their customers. 'By 2030, UK citizens will experience a tax administration system that is more automated, more focused on self-service, and better set up to get things right first time so they can fulfil their tax obligations.' The Transformation Roadmap sets out timescales for delivery and HMRC is committed to reporting on progress. Work is underway to deliver some of the measures set out in the roadmap this tax year, including: extending the rollout of the SMS confirmation service to Self Assessment appeals, complaint cases and some PAYE services. improving Self Assessment registration service and streamlining the exit process for those customers who no longer need to file a Self Assessment tax return. expanding the rollout of the voice biometrics pilot to make customer verification easier when calling HMRC's helplines. a new service to give employed parents, who are newly liable for the High Income Child Benefit Charge, the choice to pay it directly through their tax code without needing to register for Self Assessment. launching an enhanced reward scheme for informants, targeting information on serious non‑compliance in large corporates, wealthy individuals, offshore and avoidance schemes. The new scheme will reward informants with compensation linked to a percentage of any tax taken. Further measures and projects to be delivered as part of the roadmap include: digitalising the Inheritance Tax service to provide a modern, easy-to-use system, that makes submitting returns and paying tax simpler and quicker. launching a new service to allow agents to digitally submit information which may impact their client's tax code. delivering a Digital Disclosure Service to allow customers and intermediaries to correct mistakes, pay liabilities and penalties for all taxes and duties. introducing an electronic trade documentation pilot to see how it could improve customs operations. progressing the Verifiable Credentials pilot with US Customs and Border Protection to test the use of new internationally interoperable digital credentials and identity standards. HMRC wants to incentivise taxpayers to pay their tax on time by simplifying and strengthening penalties. In the 2023 to 2024 tax year, HMRC collected 94.7 per cent of the total tax due. Those who meet their obligations and pay their tax on time should not be disadvantaged by the minority who don't follow the rules. HMRC will update on modernising behavioural penalties later this year.
Yahoo
22-07-2025
- Business
- Yahoo
HMRC sets out long-term vision in new Transformation Roadmap
His Majesty's Revenue and Customs (HMRC) published its plan to become a digital-first tax and customs authority by 2030. The Transformation Roadmap outlines how it aims to achieve its objectives, with increased automation, and new and improved digital services designed to ensure a 'right first time' level in its service offerings. As per the Departmental Efficiency Plans, the Government has invested around £7bn ($9.45bn) per year over the SR25 period that will establish critical foundations for HMRC digitisation. HMRC also has aims to become more productive by delivering a further £773m of efficiencies by 2028-29 through actioning three priorities: to improve day to day performance; close the tax gap; and drive reform and digital modernisation of the tax and customs system. HMRC priorities To elaborate, HMRC is to deliver a more digital 'self-serve' option with a minimum of 90% of interactions undertaken digitally by 2029-30, an increase from its current 76% benchmark, to expand the range and type of online services it provides – mainly through the HMRC app, to automate tax where possible and provide targeted support for those who need it. The second priority is to close the tax gap. According to the official statistics from the Measuring Tax Gaps 2025 report, it is estimated that 5.3% of total theoretical tax liabilities, or £46.8bn in absolute terms, was unpaid in 2023-24. HMRC collected £829bn in 2023-24, representing 94.7% of all tax due, and closing this tax gap is a key strategic priority for HMRC to increase this percentage. Finally, HMRC plans to drive reform and digitisation by 2030 through modernising its IT infrastructure, replacing the long outdated legacy systems with innovative technology and AI, simplifying the legislative and administrative framework, and sharing data and collaborating cross-government. The department also seeks to upskill employees to use AI effectively; evidently with more than 80,000 digital, data and technology courses completed, of which more than 11,000 were AI-focused. VOA to be merged There is also a structural integration objective which will see the Valuation Office Agency (VOA) merged into HMRC. This integration seeks to strengthen the ministerial accountability and is expected to deliver between 5 to 10% of additional savings in VOA administrative costs by 2028-29. The plan is an ambitious one to say the least. However, we are confident the above vision can be achieved with robust governance. This, though, must be driven primarily through creating great working relationships with suppliers to ensure a smooth and streamlined digital transformation process takes place. This should also be backed up with intentional requirements gathering and mapping of the department's enterprise architecture to further increase the probability of the department implementing the right technologies that connect seamlessly and efficiently, thereby reducing the risk of paying twice for the 'same but different'. "HMRC sets out long-term vision in new Transformation Roadmap" was originally created and published by Verdict, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Daily Mirror
22-07-2025
- Business
- Daily Mirror
HMRC launches new service in tax shake-up as Government announces 50 new measures
HMRC has launched a new digital service changing how 35 million people interact with the PAYE system HMRC has unveiled a major overhaul to the UK tax and customs system today, July 21, set to impact 35 million people on PAYE. The fresh digital system boasts over 50 new measures and aims to streamline processes whilst also cutting costs by £50million through reducing postal correspondence. Employees using Pay As You Earn will gain access to a digital service designed to make their tax affairs "simpler and easier", according to the revenue authority. It will be accessible through your personal tax account or via the HMRC app. The updated service will enable PAYE taxpayers to modify the following entirely online: Income Allowances Reliefs Expenses A further enhancement to the system is scheduled for later this year to "modernise behavioural penalties". The tax authority highlighted its intention to prevent those who fulfil their duties from being penalised by those who fail to comply. This represents just one of more than 50 fresh measures HMRC intends to roll out over the coming years to become a "digital first organisation" through their Transformation Roadmap. Additional measures encompass a Digital Disclosure Service enabling customers to rectify errors and digitalising the Inheritance Tax system. It encompasses shifting customer reminders and notifications online, delivering an estimated £50million in savings from postal costs. The authority also intends to integrate more AI into their operations. Specifically, the plan is to utilise AI to aid customers in navigating HMRC services more efficiently and ensure all guidance and content from the authority is current. This will also assist in identifying fraudulent documents during compliance checks. With all these measures implemented, it is anticipated that by 2030, at least 90% of HMRC's customer interactions will be digital. James Murray MP, Exchequer Secretary to the Treasury, stated: "We are going further and faster to make HMRC fit for the 21st century, including delivering a simpler and easier system for all PAYE workers. "By 2030, taxpayers can expect a modern and innovative HMRC with cutting-edge AI, industry-leading customer service practices, and a laser focus on delivering taxpayer value for money by ensuring everyone pays their fair share." JP Marks, HMRC's Chief Executive and First Permanent Secretary, commented: "The Government's ambition is for a simpler tax and customs system and this roadmap sets out how HMRC will deliver a first-class experience that feels different to their customers. "By 2030, UK citizens will experience a tax administration system that is more automated, more focused on self-service, and better set up to get things right first time so they can fulfil their tax obligations." Currently, work is in progress on other measures in the Transformation Roadmap. Such as extending the rollout of the SMS confirmation service to Self Assessment appeals, complaint cases and some PAYE services. A reward scheme is also being established to incentivise informants to expose serious non-compliance in large corporations, wealthy individuals, offshore and avoidance schemes. The new scheme will offer informants compensation tied to a percentage of any tax collected.
