Latest news with #Tray.ai
Techday NZ
6 days ago
- Business
- Techday NZ
Tray.ai unveils Merlin Agent Builder 2.0 for enterprise AI scale
has released Merlin Agent Builder 2.0, offering enterprise teams a platform that delivers AI agents capable of executing tasks beyond merely answering questions. The new version of Merlin Agent Builder introduces features designed to address persistent challenges in AI agent deployment within enterprises. Industry data indicates that while a majority of enterprises are investing over $500,000 per year on AI agents, many face difficulties in scaling and deriving value from these solutions. Key obstacles highlighted include lack of complete data, session memory limitations, challenges with large language model (LLM) configuration, and rigid deployment options. Addressing deployment and adoption challenges Rich Waldron, Co-Founder and Chief Executive Officer at said: "Enterprise teams aren't short on ambition when it comes to AI agents - but they are short on results. This release clears the path from prototype to production by removing the blockers that stall adoption. We've built the only platform where enterprises can go from idea to working agent - fast - without compromising trust, flexibility or scale. That's how agent-led transformation actually happens." According to a significant gap exists between building and actual usage of AI agents in workplace settings. Agents that are not integrated with comprehensive and up-to-date knowledge often lose context, make unreliable decisions, and force users to repeat information, which undermines user trust and can lead to underutilisation. Meanwhile, IT and AI teams find it difficult to align LLMs with appropriate use cases, particularly where multiple agents operate in parallel, and encounter added complexity when deploying agents across various platforms. To address these issues, upgraded solution includes advancements in four key areas: integration of smart data sources for rapid knowledge preparation, built-in memory for maintaining context across sessions, multi-LLM support, and streamlined omnichannel deployment. Smart data sources and session memory The Merlin Agent Builder 2.0 offers a new smart data sources feature aimed at simplifying the connection and synchronisation of both structured and unstructured enterprise knowledge. Through a single interface, users can link data from sources like file uploads or Google Drive. This data is then automatically prepared and vectorised to ensure agents are informed with relevant and reliable information. Alistair Russell, Co-Founder and Chief Technology Officer of commented: "Merlin Agent Builder isn't a services wrapper. It's a fundamental part of our product and built for ease of use and scale. It handles chunking and embedding at the source, ensuring each data source is optimally segmented and vectorized so agents are grounded in high-signal, relevant context. That means fewer retrieval failures, more reliable decisions, and agents that reason and take action. It's how teams move fast - without trade-offs." Addressing another common shortcoming of AI agents - context loss between interactions - Merlin Agent Builder 2.0 incorporates built-in memory capabilities. The platform enables agents to recall previous sessions, track conversation history, and manage both short-term and long-term memory requirements automatically. This aims to reduce the need for custom solutions and enhances continuity in user exchanges, improving adoption rates. Flexible large language model support As organisations deploy multiple agents to handle diverse business processes, the ability to configure each agent with the most suitable LLM becomes increasingly important. Merlin Agent Builder 2.0 supports multiple LLM providers, including OpenAI, Gemini, Bedrock, and Azure. Teams can assign specific models to individual agents with tailored configurations, avoiding proprietary lock-in and supporting privacy-driven workflows where necessary. Unified deployment across channels The updated release allows teams to build an agent once and deploy it seamlessly across communication and application environments such as Slack, web applications, and APIs, or for autonomous operations. The delivery configuration is incorporated directly into the agent setup process, which eliminates the need for repeated setup and technical adjustments for different channels. With these updates, targets what it identifies as critical needs for enterprises: simplified data onboarding, session-aware agents, flexible modelling, and consistent deployment experiences. The company states that by providing these features in a unified platform, both IT and business teams are better positioned to transition from pilot projects to production-ready AI agents that are actively used by employees and customers alike.
Hamilton Spectator
21-05-2025
- Business
- Hamilton Spectator
Tray.ai Named iPaaS Leader Validating its Role as the Enterprise Platform for Composable AI and Agentic Automation
SAN FRANCISCO, May 21, 2025 (GLOBE NEWSWIRE) — the platform for building smart, secure AI agents at scale, has been named a Leader in the 2025 iPaaS Technology Value Matrix by Nucleus Research. This marks the sixth consecutive year has earned the Leader distinction, recognizing its continued innovation in composability, enterprise governance and a platform built for AI readiness and agent deployment. 'Every AI project is an integration project. That makes iPaaS the critical foundation for deploying agents,' said Rich Waldron, CEO and co-founder of 'Enterprises need one platform to connect systems, apply strong guardrails and power agents that take real action. That's where we focus.' From prototype to production: AI agents that act Merlin Agent Builder gives teams a visual, enterprise-ready way to build AI agents using natural language, reusable tools and built-in guardrails. With Agent Accelerators—pre-built, customizable templates—teams can quickly launch agents for common use cases like ITSM, knowledge management and customer support. Agents can be deployed in Slack, Teams or directly into workflows, and reused across departments with minimal setup. Agent capabilities include: According to Alexander Wurm, Senior Analyst at Nucleus Research: 'With a series of AI innovations and the introduction of Merlin Agent Builder and Agent Accelerators, Tray provides the leading platform for no-code agent development.' A composable foundation for integration, automation, and agent development With the Tray Universal Automation Cloud, enterprises can quickly create AI agents, integrate data, deploy APIs and orchestrate AI-first business processes — all in one place. These capabilities support broader AI, automation and integration goals so that teams can move faster, reduce complexity and scale with confidence. Key AI composability features include: Built-in governance to scale AI with confidence The Tray Universal Automation Cloud's Enterprise Core ensures centralized governance, instrumentation, security and scalability across every agent, integration or automation initiative for complete control. Governance is built into the core of the platform, not treated as an afterthought. These controls ensure that agentic automation can scale securely without compromising visibility, trust or compliance. Key AI governance features include: As enterprises scale their AI initiatives, Tray provides the foundation to move from proof of concept to production in a fast, flexible and safe way. To learn more: About offers a composable AI integration and automation platform that enterprises use to build smart, secure AI agents at scale. It eliminates the need for disparate tools and technologies to integrate and automate sophisticated internal and external business processes and speeds the creation and deployment of high-value, production-ready AI agents. Enterprises can now avoid the traps of high costs and long lead times typical in custom agent development as well as the constraints and silos created by implementing and managing single-purpose agent offers from each SaaS application in the enterprise tech stack. With the development of integrations, the delivery of intelligent apps and the integration of trusted data anywhere is fast, flexible and safe. Learn more at Media Contact: trayaiPR@
