Latest news with #UmrahOperators
Arabian Business
3 days ago
- Business
- Arabian Business
Saudi Ministry of Hajj and Umrah announces fines and suspensions
Saudi Arabia's Ministry of Hajj and Umrah has launched legal action against several Umrah operators after uncovering significant shortcomings in the accommodation services provided to pilgrims—services that fell short of the standards agreed upon in their approved programs. Action taken includes legal procedures against the violating companies. Penalties included the suspension of operations for four Umrah companies and financial fines on others, depending on the severity and recurrence of the violations. Saudi fines Umrah accommodation violators The ministry stressed its commitment to ensuring Umrah performers receive their full rights and services are delivered per the highest standards of quality and professionalism, reiterating that any negligence or breach of contractual obligations will not be tolerated. The ministry also urged all Umrah companies and establishments to strictly adhere to the approved regulations and instructions and provide services according to the specified timelines, contributing to enhanced service quality and ensuring the satisfaction and comfort of Umrah performers and visitors during their stay in the Kingdom.
Al Arabiya
16-06-2025
- Business
- Al Arabiya
Saudi Arabia requires pilgrims to provide confirmed hotel bookings for Umrah visa
In an effort to improve the Umrah experience, Saudi Arabia now requires pilgrims applying for an Umrah visa to provide confirmed hotel bookings via the Nusuk Masar platform. 'To improve service standards and enrich the pilgrim experience, housing documentation through Nusuk Masar is now required for all 1447H (2025) Umrah visa issuances,' the Ministry of Hajj and Umrah announced on its official X platform. The directive aims to enhance the quality of services provided and to improve the overall experience for pilgrims and visitors, according to the ministry. The policy supports Saudi Arabia's Vision 2030, which includes improving the religious tourism experience through digital platforms and strict service standards. The initiative is being carried out in coordination with the Ministry of Tourism. The Hajj and Umrah ministry urged companies to limit accommodations to hotels licensed and approved by the Ministry of Tourism and to document all contracts through the Nusuk Masar platform. The Ministry has instructed all licensed Umrah operators, agents, and companies to ensure full compliance, adding that failure to upload verified hotel contracts could lead to visa delays, rejection, or penalties. The Nusuk Masar platform is the central portal for managing all Umrah-related bookings, and allows users to book approved accommodation, upload housing contracts, manage permits, and access travel materials in multiple languages.
