Latest news with #Unifonic
Mid East Info
11-07-2025
- Business
- Mid East Info
Unifonic Elevates Customer Voices at its Second Advisory Board - Middle East Business News and Information
Unifonic, the leading conversational AI platform and SaaS (Software as a Service) provider in the Middle East, successfully convened its second Customer Advisory Board (CAB) meeting recently. The meeting discussed the future of customer experience in marketing and customer care, with a strong focus on how AI is transforming these experiences. The high-profile event was attended by several distinguished figures from Unifonic's strategic clients to their leadership teams – the CEO, COO, CRO, CPO, and CTO. It highlighted Unifonic's commitment to customer-centric innovation and strategic collaboration with key industry players to deliver cutting-edge solutions. Unifonic extends its gratitude to the valued clients who participated in this collaborative discussion, offering strategic insights and feedback that will play a key role in shaping the company's product roadmap and better aligning it with real customer needs and requirements. The event exemplifies Unifonic's commitment to continuous learning as well as product enhancement and development based on customers' experience and feedback. Through this event, Unifonic ensures its products evolve in step with the expectations and challenges of its clients. Ahmed Hamdan, CEO and Co-founder of Unifonic, stated: 'As AI continues to transform how people and businesses connect, the future of customer engagement depends on intelligent communication. At Unifonic, we are committed to making that future a reality by embedding conversational AI and automation throughout our platform. Whether through localized customer data platforms, voice-driven engagement, or messaging tools built for regulatory compliance, our goal is to help businesses meet growing demands for personalization, transparency, and trust. The discussions at our Customer Advisory Board made it clear that AI is a powerful tool for delivering outstanding customer experiences across industries.' The meeting explored challenges and opportunities in digital customer engagement across industries such as finance, insurance, retail, and aviation. Key concerns included data privacy, campaign ROI attribution, and the limitations of basic personalization, especially as regulatory requirements become stricter. Participants addressed the growing need for advanced tools like predictive analytics, enriched customer data, and seamless end-to-end journeys within single communication channels to minimize drop-offs and maintain trust. New monetization models, including 'ad-now, pay-later,' and the rising use of Buy Now Pay Later (BNPL) mechanisms were also seen as drivers for more secure, compliant data-sharing strategies. Operational efficiency and AI-powered infrastructure were also major themes, with companies highlighting the importance of localized solutions and developing AI tools built entirely on internal infrastructure that ensure compliance with data residency laws. Success stories included AI tools such as email summarizers and increasing interest in personalized AI-driven support systems. Attendees underscored the need to balance automation with human empathy, especially in emotionally sensitive use cases. Discussions also covered platform differentiation in emerging markets, the importance of segmenting customer needs (digital-first, hybrid, traditional), and tracking sentiment with tools like Net Promoter Score (NPS). Finally, the session reinforced a strong interest in industry-specific, domain-led AI solutions. Voice AI, churn prediction, and fraud detection were identified as high-potential use cases, especially in aviation and banking. Localization, including intuitive Arabic code names, and balancing user experience with security in BNPL authentication journeys were seen as crucial to adoption. The event witnessed strong enthusiasm for industry-specific solutions supported and developed by domain expertise. The event ultimately laid the foundation for a customer-led innovation community, with attendees eager to experiment, provide feedback, and help shape future solutions.
Zawya
10-07-2025
- Business
- Zawya
Unifonic elevates customer voices at its second Advisory Board
Unifonic, the leading conversational AI platform and SaaS (Software as a Service) provider in the Middle East, successfully convened its second Customer Advisory Board (CAB) meeting recently. The meeting discussed the future of customer experience in marketing and customer care, with a strong focus on how AI is transforming these experiences. The high-profile event was attended by several distinguished figures from Unifonic's strategic clients to their leadership teams – the CEO, COO, CRO, CPO, and CTO. It highlighted Unifonic's commitment to customer-centric innovation and strategic collaboration with key industry players to deliver cutting-edge solutions. Unifonic extends its gratitude to the valued clients who participated in this collaborative discussion, offering strategic insights and feedback that will play a key role in shaping the company's product roadmap and better aligning it with real customer needs and requirements. The event exemplifies Unifonic's commitment to continuous learning as well as product enhancement and development based on customers' experience and feedback. Through this event, Unifonic ensures its products evolve in step with the expectations and challenges of its clients. Ahmed Hamdan, CEO and Co-founder of Unifonic, stated: ' As AI continues to transform how people and businesses connect, the future of customer engagement depends on intelligent communication. At Unifonic, we are committed to making that future a reality by embedding conversational AI and automation throughout our platform. Whether through localized customer data platforms, voice-driven engagement, or messaging tools built for regulatory compliance, our goal is to help businesses meet growing demands for personalization, transparency, and trust. The discussions at our Customer Advisory Board made it clear that AI is a powerful tool for delivering outstanding customer experiences across industries.' The meeting explored challenges and opportunities in digital customer engagement across industries such as finance, insurance, retail, and aviation. Key concerns included data privacy, campaign ROI attribution, and the limitations of basic personalization, especially as regulatory requirements become stricter. Participants addressed the growing need for advanced tools like predictive analytics, enriched customer data, and seamless end-to-end journeys within single communication channels to minimize drop-offs and maintain trust. New monetization models, including 'ad-now, pay-later,' and the rising use of Buy Now Pay Later (BNPL) mechanisms were also seen as drivers for more secure, compliant data-sharing strategies. Operational efficiency and AI-powered infrastructure were also major themes, with companies highlighting the importance of localized solutions and developing AI tools built entirely on internal infrastructure that ensure compliance with data residency laws. Success stories included AI tools such as email summarizers and increasing interest in personalized AI-driven support systems. Attendees underscored the need to balance automation with human empathy, especially in emotionally sensitive use cases. Discussions also covered platform differentiation in emerging markets, the importance of segmenting customer needs (digital-first, hybrid, traditional), and tracking sentiment with tools like Net Promoter Score (NPS). Finally, the session reinforced a strong interest in industry-specific, domain-led AI solutions. Voice AI, churn prediction, and fraud detection were identified as high-potential use cases, especially in aviation and banking. Localization, including intuitive Arabic code names, and balancing user experience with security in BNPL authentication journeys were seen as crucial to adoption. The event witnessed strong enthusiasm for industry-specific solutions supported and developed by domain expertise. The event ultimately laid the foundation for a customer-led innovation community, with attendees eager to experiment, provide feedback, and help shape future solutions. For further information, please contact: Orient Planet Group (OPG) Email: media@ Website:
CairoScene
16-04-2025
- Business
- CairoScene
Saudi-Based Sadq Raises $1.46M to Expand E-Signature Services
Sadq plans to expand its secure digital signature platform across Saudi Arabia's growing digital trust ecosystem. Apr 16, 2025 Sadq, a Riyadh-based provider of digital signatures and workflow documentation solutions, has raised $1.46 million (SAR 5.5 million) in a Pre-Series A round led by X by Unifonic, the early-stage venture arm of Unifonic. The round included participation from other strategic investors as the company looks to deepen its reach in Saudi Arabia's evolving digital trust sector. Founded in 2022 by Abdullah Al-Lahou and Salem Al-Badawi, Sadq offers electronic signature tools that comply with local digital trust standards and are designed to streamline documentation processes for businesses and government entities. The startup gained significant traction after securing a Digital Trust Services license from the Saudi Digital Government Authority in 2023—a key credential enabling it to operate as a verified provider in the Kingdom's rapidly digitising public and private sectors. With this latest investment, Sadq aims to scale its infrastructure, enhance security features, and improve system performance through technologies such as auto-scaling architecture. These upgrades are intended to support increased demand as more institutions transition to paperless workflows under Saudi Arabia's Vision 2030 digital transformation agenda.
Zawya
16-04-2025
- Business
- Zawya
Saudi digital signature platform Sadq raises $1.46mln funding round
Riyadh – Sadq, a Saudi platform for digital signatures and integrated workflow authentication solutions, has secured SAR 5.50 million in a Pre-Series A funding round, according to a press release. The fundraising transaction was led by X by Unifonic Fund, with participation from a group of investors and a strategic investment from Unifonic. The investment reinforces Sadq's position in the Kingdom's fast-growing digital authentication sector. Founded in 2022 by Abdullah Allahuo and Salem Al Badawi, Sadq has emerged as a trusted name in the Kingdom's digital transformation landscape. Abdullah Allahuo, Co-Founder and CEO of Sadq, commented: 'This investment comes at a pivotal time as Saudi Arabia witnesses a transformative shift in the digital trust landscape.' 'Obtaining the DGA license was a turning point, significantly increasing the credibility of our platform and elevating the legal weight of digitally signed documents, especially under Article 58 of the Saudi Evidence Law,' Allahuo highlighted. Ayman Hamdan, Founding Partner of X by Unifonic Fund, noted: 'As a fund, we are deeply committed to driving digital transformation by backing B2B SaaS companies that deliver mission-critical solutions for evolving markets.' Ahmed Hamdan, CEO and Co-Founder of Unifonic, noted: 'This strategic investment reinforces the role of both Sadq and Unifonic in shaping the Kingdom's emerging digital trust and identity ecosystem.' 'Through our close collaboration, we aim to drive innovation and set new standards for secure digital transactions across all sectors in Saudi Arabia,' Hamdan indicated. Source: Mubasher
Mid East Info
15-04-2025
- Business
- Mid East Info
Sadq Raises SAR 5.5 million in Pre-Series A Round Led by 'X by Unifonic Fund' to Accelerate Growth in the Kingdom's Digital Authentication Sector
Sadq , the leading Saudi platform for digital signatures and integrated workflow authentication solutions, has announced the successful close of its Pre-Series A funding round, raising SAR 5.5 million. The round was led by X by Unifonic Fund, with participation from a group of investors and a strategic investment from Unifonic. This investment marks a significant step in cementing Sadq's leadership and innovation in the Kingdom's fast-growing digital authentication sector. Founded in 2022 by Abdullah Allahuo and Salem Al-Badawi, Sadq has quickly emerged as a trusted name in the Kingdom's digital transformation landscape. The company first gained traction through a seed round led by Sanabil 500 in 2023 and later achieved a major milestone by obtaining the Digital Trust Services License from the Digital Government Authority (DGA) — a regulatory breakthrough that elevated Sadq's legal credibility and enabled its adoption across public and private sectors. 'This investment comes at a pivotal time as Saudi Arabia witnesses a transformative shift in the digital trust landscape,' said Abdullah Allahuo, Co-Founder and CEO of Sadq. 'It enables us to enhance our technology, forge strategic partnerships, and attract top-tier talent — reinforcing our position as a key provider of secure and legally recognized digital signature solutions. Obtaining the DGA license was a turning point, significantly increasing the credibility of our platform and elevating the legal weight of digitally signed documents, especially under Article 58 of the Saudi Evidence Law.' Ayman Hamdan, Founding Partner of X by Unifonic Fund , added: 'Sadq is uniquely positioned to lead the digital trust ecosystem in Saudi Arabia. The company holds tremendous potential to transform the way digital authentication and signatures are managed. Through this funding round, we are proud to support Sadq's journey as it scales its service offerings, strengthens its market presence, and innovates across the digital trust space. As a fund, we are deeply committed to driving digital transformation by backing B2B SaaS companies that deliver mission-critical solutions for evolving markets.' Salem Al-Badawi, Co-Founder and CTO of Sadq, said: 'We're proud of how far we've come. This new funding will allow us to further strengthen our robust, multi-layered technical infrastructure, enabling us to scale with agility and respond efficiently to growing demand. We've also integrated advanced auto-scaling systems, portable and consistent deployment environments, and global-grade security protocols — all of which ensure our platform is resilient, reliable, and secure against cyber threats. Our partnership with Unifonic will help us continue expanding our service portfolio in the digital authentication space.' Ahmed Hamdan, CEO and Co-Founder of Unifonic , noted: 'This strategic investment reinforces the role of both Sadq and Unifonic in shaping the Kingdom's emerging digital trust and identity ecosystem. Through our close collaboration, we aim to drive innovation and set new standards for secure digital transactions across all sectors in Saudi Arabia.'
