Latest news with #Velocity
Perth Now
4 days ago
- Business
- Perth Now
Big changes for loyalty programs
Some of Australia's biggest brands are set to shake-up their loyalty programs in the new financial year. Changes will come as early as Monday morning with some brands dropping perks, and other merging their loyalty programs into larger ones. But one loyalty program will be gone forever. Qantas Frequent Flyer's will be able to spend points at David Jones. NewsWire / Luis Enrique Ascui Credit: News Corp Australia Qantas Frequent Flyer The flying kangaroo is set to partner with David Jones to allow shoppers to redeem Qantas points at the department store and David Jones customers to redeem their reward points at the airline. Customers will have to link their memberships through the David Jones mobile app. David Jones CEO Scott Fyfe said: 'Our customers are at the heart of the 187-year-old David Jones business, and we look forward to recognising and rewarding them with a new market leading premium loyalty experience. While Qantas Loyalty chief executive Andrew Glance said that half of Qantas Frequent Flyers already shop at David Jones regularly. 'The number of points members have earned through retailers has doubled in the last five years, and we anticipate it will double again by 2030, as we expand our footprint across a growing range of retail categories,' Mr Glance said. The program will launch later this year. Virgin Australia will see changes to status levels within their Velocity program. NCA NewsWire/Tertius Pickard Credit: News Corp Australia Virgin Australia Velocity Frequent Flyer Virgin have introduced changes to 'Status' levels within their Velocity program. The changes are designed to simplify the process of attaining a silver, gold or platinum membership, by ensuring that 50 per cent of the credits earned towards the program are on Virgin Australia flights flown by the customer. These changes will come into effect from October 1. Just Shop Rewards will merge with Myer. NewsWire / Andrew Henshaw Credit: News Corp Australia Just Shop Rewards The loyalty program for brands including Just Jeans is closing up shop and merging with Myer, following the retail giant's acquisition of the Just Group. From 1 August customers at the Just Group's retailers will earn Myer one credits. Retailers under the former Just Group brand include Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans. Any points that customers have earned through the Just Shop Rewards program will be valid up until July 26, after which they will be forfeited. A popular Supercheap Auto perk will be taken away. NCA NewsWire / Flavio Brancaleone Credit: News Corp Australia Supercheap Auto Club The auto company's 'Best Price Credit' perk will be retired as of June 30. The system was popular as it meant that if a product went on sale within 14 days of purchase the difference would be refunded to customers in store credit. Instead a new 'Spend & Get' system is being introduced, giving a $5 credit to customers for every $100 spent. Target Shop+ is set to disappear. NCA NewsWire / Dan Peled Credit: News Corp Australia Target Shop+ From July 21, Target Shop+ will be discontinued altogether. Target said that the company has made a 'business decision' to move away from the app-based loyalty program. Any rewards earned can be redeemed even after the program discontinuation, as per any validity period on the reward.
West Australian
5 days ago
- Business
- West Australian
Virgin Australia expands Qatar Airways alliance with launch of Perth to Doha route
Despite the travel chaos that dominated news headlines earlier this week, the show still went on for Virgin Australia, with the carrier launching its inaugural Perth to Doha route on Thursday. As part of its milestone partnership with Qatar Airways, the airline has been phasing in its highly anticipated return to long-haul international flying over the past two weeks, and Perth has become the third Australian city to join the expanded network. The maiden departure from Perth International Airport was a positive sign for the aviation industry after the widespread disruptions caused this week by the ongoing conflict in the Middle East. The new Virgin Australia routes to Doha use Qatar's aircraft, which are equipped with the ultra-luxe Qsuite business class and feature the widest economy seats in the industry. The alliance between the two carriers is significant as it connects Aussies to more than 170 destinations worldwide and will grow the capacity of flights from Australia to Doha to 2.65 million seats a year by the end of 2025. There are also plenty of loyalty benefits for travellers who value their frequent flyer status. Velocity members will receive 50 per cent bonus status credits on bookings made from now to June 30 for travel between October 1 and May 27 2026 on eligible Virgin Australia flights between Australia and Doha. From October 1, Velocity will increase the number of status credits members will earn on the new routes to ensure consistency across Virgin Australia and Qatar Airways services. Silver members will score 50 per cent bonus points, with 75 per cent for Gold members, and 100 per cent for Platinum — in addition to the benefits already available to Velocity members, from business class upgrades to dining vouchers at Hamad International Airport, premium lounge access, and extra baggage allowance. Virgin Australia is celebrating the launch with a sale on fares to Doha and selected destinations in Europe. Travellers can save up to 15 per cent on eligible fares for travel between October 15 and March 31 2026, if booked by 11.59pm Eastern States time on June 30. Conditions apply. See more at
Techday NZ
18-06-2025
- Business
- Techday NZ
KPMG unveils AI platform Workbench in multi-billion dollar move
KPMG International has launched KPMG Workbench, an open, interoperable artificial intelligence (AI) platform designed to change the way it delivers services to clients and to support staff across its global operations. KPMG Workbench has been developed with Microsoft technology and support. The platform brings together a network of 50 AI assistants and chatbots that communicate with each other across multiple sectors. Nearly a thousand additional AI assistants are in development to meet a broader array of client requirements. The AI agents have been designed to operate as digital colleagues alongside KPMG professionals. They are built to work with various large language models (LLMs) and support the organisation in delivering solutions to clients more quickly, while aiming to maintain quality, trust, and compliance standards. Platform features The KPMG Workbench is built on Microsoft Azure AI Foundry services and is intended to allow agent-to-agent communications. It also integrates with technology from other alliance partners, including Salesforce, ServiceNow, and Workday. This interoperability is designed so that clients can select the model or AI agent most appropriate for their needs. KPMG states that the platform will underpin its key client delivery solutions, including the Digital Gateway (Tax), Velocity (Advisory), and Clara, which is KPMG's audit platform. By acting as a central AI hub, KPMG Workbench is expected to simplify working with and managing multiple tools throughout the client engagement process. KPMG Workbench incorporates data sovereignty features, letting clients manage how their data is stored, processed, and governed to meet both local and international regulatory demands. KPMG has also highlighted its ISO 42001 certification for AI Management Systems, noting that KPMG is the first organisation in the world to achieve this accreditation. Every agent and tool within KPMG Workbench is marked with a KPMG "Trusted AI stamp," indicating that it has been assessed against the company's 10 pillar Trusted AI Framework. "Clients tell us that their ability to orchestrate and control their agents in a secure way is becoming their number one concern. They also want a multi-model platform rather than being locked into one provider. Recognising this, and KPMG's own needs as a complex global business, the strategy was to build a foundational AI platform that has sovereign data capabilities and enables our people to integrate AI models into one environment that is embedded in our Trusted AI Framework. With KPMG Workbench, we're combining advanced AI agents with the insight, judgment and deep expertise of our people to deliver smarter solutions for clients, faster and with full confidence in their security and compliance." – David Rowlands, Global Head of AI, KPMG International AI in practice KPMG Workbench aims to facilitate the automation of multi-step processes such as client onboarding and regulatory reporting. The system allows teams to coordinate and share context between multiple specialised agents, which the company says should make it easier to adapt to new business requirements. According to KPMG, clients across different industries have already begun to benefit from the platform. Examples cited include a telecommunications and technology business using the platform's agents and tools to assess and enhance compliance policies, a global bank needing data sovereignty and agent processing to verify customer identities and counteract fraud, and an international retailer seeking to improve back-office productivity through the deployment of a digital workforce. Collaboration with Microsoft The company confirmed that Microsoft's Azure AI Foundry is the foundation for KPMG Workbench, enabling its interoperability and scalability. The evolution of Workbench from a platform for developers to a central hub for AI delivery reflects KPMG's investment in agent-oriented technology. "KPMG Workbench represents a transformative step in AI-driven collaboration, integrating multi-agent intelligence into a centralised platform leveraging Azure AI Foundry. This investment is more than just technological innovation – it's a pivotal move toward the future of the open agentic web. At Microsoft, we are empowering businesses to enrich the employee experience and reinvent customer engagement through AI transformation, and KPMG Workbench is a prime example of that vision coming to life." – Judson Althoff, EVP, Chief Commercial Officer, Microsoft Future availability KPMG confirmed that private versions of KPMG Workbench will be accessible to clients from various industries wishing to develop and manage a digital workforce in line with changing operational needs. "Launching KPMG Workbench is a pivotal milestone in our AI commitment to transforming client delivery and enhancing ways of working across the global organisation. This strategic investment, made in collaboration with Microsoft, reinforces our dedication to creating a leading technology ecosystem in an era of rapid evolution and shifting client needs." – Carl Carande, Global Head of Advisory, KPMG International and Vice Chair, Advisory, KPMG in the US KPMG described Workbench as the foundation of its multi-billion investment in AI and agentic transformation, intended to be a pillar of its future client service solutions. The AI platform is being positioned as central to the organisation's approach to technology adoption and digital service delivery.
Yahoo
16-06-2025
- Business
- Yahoo
project44 unveils Movement: a revolutionary Decision Intelligence Platform for supply chain management
In a major advancement for global supply chain technology, project44 has launched Movement, a comprehensive Decision Intelligence Platform that transforms how businesses manage their supply chains. Project44 has spent years painstakingly stitching together a web of APIs connecting thousands of supply chain participants. The major challenge faced by customers of real-time visibility data had always been how to operationalize what could quickly become overwhelming quantities of fast-changing information. Movement solves for this by empowering AI agents to clean data, then communicate and act at the operational level, including booking shipments and performing complex reroutes, all while keeping stakeholders informed. Movement represents a fundamental shift in supply chain management philosophy, moving 'beyond mere 'features' or 'visibility' to focus on execution, outcomes, and transformation,' said project44 CEO Jett McCandless in an email to FreightWaves. The platform is built on a four-layered framework: Connect, See, Act, Automate. This architecture deliberately pushes beyond visibility to enable action and automation, ultimately working toward what project44 describes as 'self-optimized logistics' through 'adaptive, automated actions at scale.'During the company's Velocity event held in Chicago last week, McCandless emphasized this strategic direction: 'In the past ten years, project44 has built the foundation necessary for today's AI advancements. In simplest terms, our team has built the ability to connect, see, act, and automate.' The development of Movement involved expanding API connectivity to over 5,000 companies, a technically complex undertaking that required solving major challenges in global logistics data management. The platform addresses these challenges through an API-first architecture that includes both 'hard' APIs (direct carrier integrations) and 'soft' APIs (voice and messaging agents). This extensive connectivity has resulted in impressive metrics: 1.2 billion shipments processed annually, a 246,000+ global carrier network, and 256+ integrations with TMS and ERP systems. A key differentiator is Movement's approach to data quality. The platform goes 'beyond aggregating data' to use artificially intelligent agents to clean, structure, and harmonize data so that it can be acted on efficiently. As McCandless noted during the launch, 'The three keys to powering responsible AI are aggregation, accuracy, and actionability. Our API-first architecture combined with AI voice and messaging agents to carriers enables the best outcomes for 2,000 shippers globally, allowing seamless connection of contextually rich data sets.'AI voice and messaging agents play a crucial role in Movement's functionality, particularly in enhancing connectivity and enabling automated action. These agents serve as a means to 'connect seamlessly with existing systems' as part of project44's API-first architecture, gathering data from sources that might otherwise be disconnected. More importantly, these AI agents are designed to handle tasks that traditionally took hours, moving beyond just providing insights to performing the tasks themselves. This includes resolving issues autonomously, calling carriers, rerouting freight, and executing bookings. They form part of the 'Automate' layer, which aims to 'deploy AI agents that execute bookings, reroutes, and adapts to unique operations.' (AI agents in project44's Movement negotiating rates for a shipment. Image: project44) The platform's voice agents serve as crucial components in bridging the physical and digital supply chain, expanding the data network by integrating traditionally manual communication methods, and enabling a shift from reactive problem identification to proactive, automated resolution of exceptions. Movement addresses the increasing demand for consumer-grade experiences in B2B supply chains through its eCommerce Logistics suite and broader focus on enhanced customer value and transparency. Key features include Consumer Visibility and Last Mile Connect, built to 'enhance the post-purchase customer experience' for retailers and drive Net Promoter Score by providing 'advanced delivery communication.' Last Mile Insights helps customer service teams surface network-wide issues in real-time and provide 'Intelligent predictive exceptions based on over 19B shipping events.' The platform's Delivery Appointment Scheduling 'embeds scheduling functionality directly through the branded visibility experience and via email notifications,' transforming a typically 'complicated process into a seamless customer experience.' As reported by Home Depot, implementing project44's solutions reduced their 'where's my order' inquiries by 70%, demonstrating the platform's impact on customer addresses ineffective collaboration processes and reliance on outdated methods like phone calls, emails, and spreadsheets that plague supply chain operations. The platform provides streamlined communication within operations and across logistics ecosystems and allows users to securely share order and shipment details 'with anyone—whether they're a Movement user or not.' Document Management aims to enable more collaboration with carriers and suppliers when shipment-related documents like BOLs and PODs are digitized and centralized. The Shared Visibility offering allows customers to invite participants to access customizable dashboards, order details, and exception notifications. The platform has already received validation from Fortune 500 shippers. Doug Cantriel, Head of North American Transportation and Modernization at Ford Motor Company, stated: 'project44 delivers the connected data foundation for our transportation needs. What sets them apart is how they layer in workflows and AI, enabling us to gather insights efficiently and make critical decisions quickly.' Dana McConahy, VP in ES-A Supply Chain at Eaton, noted: 'Real-time visibility in project44 expands our capabilities and enables more effective daily execution. As the platform evolves, it becomes more strategically impactful, helping us anticipate next steps.' With Movement, project44 has raised the bar for FreightTech once again, turning complexity into clarity, and data into action. The post project44 unveils Movement: a revolutionary Decision Intelligence Platform for supply chain management appeared first on FreightWaves. 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Martechvibe
16-06-2025
- Business
- Martechvibe
PMG Acquires Momentum Commerce
PMG and Momentum Commerce aim to unify data, technology, and talent to help brands accelerate retail growth through integrated commerce strategies and real-time, AI-powered insights. Staff Writer less than a minute ago PMG has announced the acquisition of Momentum Commerce. The acquisition formalises Momentum Commerce's integration into PMG and marks the launch of PMG's commerce capability, designed to help brands unlock revenue growth across retail and marketplace channels through connected strategy, technology, and execution. With a 45-person team and expertise across platforms such as Amazon, Walmart, Target, and Instacart, Momentum Commerce significantly strengthens PMG's retail and commerce offering. Its proprietary Velocity platform, which tracks over 37 million products and 880,000 brands, delivers AI-powered insights across pricing, advertising, and category performance. When combined with PMG's Alli operating system, brands will benefit from a seamless system that translates real-time retail signals into media, creative, and performance outcomes. ALSO READ: PubMatic Announces Partnership with Classify 'This acquisition accelerates our vision to help brands navigate the modern commerce landscape through a fully integrated approach,' said George Popstefanov, CEO and Founder of PMG. 'Momentum Commerce has built something exceptional: world-class talent, proprietary tech, and a relentless focus on impact. Together, we will raise the standard for turning data-driven retail insights into real-world growth for brands.' The independent Amazon Advertising Partner, Momentum Commerce brings an established customer portfolio, including Beats by Dre, Therabody, and Generac, and has a long track record of partnering with PMG. The two companies share strong cultural alignment and a common commitment to innovation, transparency, and driving growth through data and technology. 'Commerce is no longer a silo,' said John T. Shea, Founder & CEO of Momentum Commerce. 'Winning requires agility, intelligence, and integration across every lever, from pricing and inventory to media and content. By joining forces with PMG, we're bringing the best of both organisations together to create a truly transformative solution.' ALSO READ: iQor CXBPO Launches Insights iQ The Martechvibe team works with a staff of in-house writers and industry experts. View More Locala's omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers plan, activate, and measure campaigns that are personalised to the local consumer. It specialises in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies. 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Powered by TesseractDB, a purpose-built database for engagement & retention, it combines the features of audience analytics, omnichannel engagement, and product A/B testing for marketing functions. VISIT WEBSITE Oracle Advertising and Customer Experience (CX), lets advertisers personalise their campaigns. Its flagship product, Oracle Moat, a comprehensive analytics and measurement platform, provides a suite of solutions across marketing and ad intelligence. Moat helps reach prospective customers, capture consumer attention, and measure the outcomes to unlock business potential. VISIT WEBSITE Meta Ads is a social media advertising platform leveraging the user base from Facebook, Instagram and Whatsapp to deliver personalised ads at scale. It offers Meta Business Suite and Meta Business Manager for managing and tracking ad performance. Utilising its AI-powered tools, advertisers can partially or fully automate with complete control over their ads. VISIT WEBSITE WebEngage is an end-to-end customer data platform, helping brands to strategise their customer engagement and retention functions. It supports third-party integration for use cases including customer segmentation, omnichannel engagement, and survey & feedback. VISIT WEBSITE ServiceNow features Robotic Process Automation Hub (RPA Hub), a scalable genAI-powered platform for orchestrating and managing a robotic workforce to execute various business processes. Its workflow automation enables tasks like lead management and campaign execution and supports integration with popular marketing tools to streamline processes. VISIT WEBSITE Tealium is a comprehesive customer data platform helping brands orchestrate and manage their data activation from a marketing standpoint. Its AudienceStream CDP functionality enables marketers to create custom campaigns via 1300+ integration options for several use cases. VISIT WEBSITE Qualaroo is a saas-based online survey creator offering Qualaroo Nudge, a proprietary technology for uploading custom properties for airtight targeting. It enables marketers to 'nudge' when user clicks on a page element, helping them to target visitors on their real-time activity. VISIT WEBSITE Zendesk is a Danish-American company that offers software-as-a-service products with the capabilities of omnichannel integrations. Its omnichannel messaging platform enables sales and marketing teams to easily track and consolidate customer tickets from various sources, ensuring enhanced customer experiences. VISIT WEBSITE WebEngage is an all-in-one marketing platform that integrates omnichannel engagement with live analytics features. It offers AI/ML-driven product recommendations engine that enables marketers to boost conversion for all channels, including the web and mobile apps. VISIT WEBSITE Sprinklr is a comprehensive enterprise software company offering omnichannel support capabilities for all customer-focused marketing functions. It provides no-code, easy-to-build API integrations to access real-time customer data from multiple sources — such as CRM, CDP and ecommerce platforms. VISIT WEBSITE SAP provides omnichannel marketing capabilities through its flagship product: SAP Emarsys. By accessing its purpose-built reports, teams can determine the effectiveness of their marketing campaigns, segments, and channels in achieving sales goals. Its B2B account engagement features let brands deliver predictable and personalised marketing-led B2B insights at scale. VISIT WEBSITE MoEngage is a global AI-driven marketing platform that enables brands to orchestrate omnichannel campaigns from a single intuitive interface. Utilising MoEngage's User Path Analysis capabilities, marketing teams can target customers across 10+ channels, depending on their purchase behaviour. 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Its multichannel marketing capabilities support multiple integrations, such as Playable and Sleeknote for lead generation, Zapier for automating routine processes, among others. VISIT WEBSITE Adobe Experience Cloud features Adobe Campaign, enabling marketers to synchronise their customer data from various channels for omnichannel marketing. By leveraging its omnichannel integration with Adobe Journey Optimiser, brands can build multi-step journeys, campaigns, and personalised real-time moments that follow their customers across channels. VISIT WEBSITE ActiveCampaign is an intelligent multichannel marketing automation platform that enables marketers to seamlessly connect campaigns across the channels that matter most to them. It helps enterprises streamline personalised marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. 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VISIT WEBSITE Powered by Zoho Corporation, Zoho Analytics enables marketers to track all critical metrics in a single platform to enhance marketing outcomes. The company offers 75 pre-built data visualisation reports and dashboards on marketing performance for collaborative analysis. With its AI-powered assistant, marketers can generate automated insights, predict future trends, and configure smart alerts. VISIT WEBSITE Semrush is an online visibility management and content marketing SaaS platform, offering marketing analytics tools to global businesses. Its open-source analytical tools include Market Explorer and Traffic Analytics for understanding market trends and website traffic respectively. VISIT WEBSITE Nielsen is a global audience insights, data and analytics solution provider, helping marketers measure what people listen to and watch. It offers a comprehensive, AI-powered Nielsen Marketing Cloud platform with sub-products such as Audience Segments, Scarborough, and Advanced Audiences to understand audiences for different targeting initiatives. VISIT WEBSITE MoEngage is a full-stack marketing automation platform, offering consumer insights and analytics solutions for marketers to understand customer LTV. With MoEngage Analytics, they can measure user engagement, spot behavioural patterns, and act on retention to prevent app uninstalls. VISIT WEBSITE Microsoft Clarity is a behavioural analysis tool that helps marketers understand user interaction with their website. It supports features like Session recordings, Heatmaps, and ML insights in real time. Processing more than a petabyte of data from over 100 million users per month, Clarity accommodates limitless traffic for various marketing measurements at scale. VISIT WEBSITE Powered by AI-led insights, Merkle offers scalable marketing analytics and CX technology solutions, helping brands to optimise their campaigns. Some of its flagship solutions are Measurement & Media analytics, Consumer & Experience insights, and Product & Market intelligence. VISIT WEBSITE Hubspot offers marketing analytics and dashboard software, enabling businesses to make data-backed decisions for use cases, such as revenue generation, site analytics and detailed reporting. Leveraging the capabilities of its multi-touch revenue attribution model, marketers can monitor real-time website traffic via unique tracking codes. VISIT WEBSITE Google Analytics is an open-source analytics tool by Google, enabling marketing teams within organisations to better understand their customers via valuable insights. Consequently, businesses can use those insights to take action, such as website improvement and tailored audience list creation. VISIT WEBSITE Adverity is an integrated data analytics platform, enabling marketers to automate their customer's data integration and visualisation functions. It offers 600+ pre-built data connectors to popular marketing platforms, social media networks, SEO tools, and marketing automation solutions. The platform also provides pre-build dashboards to generate tailored reports. VISIT WEBSITE Adobe Experience Cloud offers Adobe Analytics and Adobe Target within its analytics tools solutions, enabling marketers to execute in-depth analysis of their customer data. Adobe Analytics allows the sales and marketing teams to mix, match, and analyse data from any digital point in the customer journey. VISIT WEBSITE Ahrefs features a suite of analytics tools under its Ahref Enterprise offering. It offers API and Looker Studio connectors, enabling marketing teams to elevate their SEO strategy with enterprise-grade and insights. Some of the criteria for its API endpoints include Backlinks, Organic & Paid Traffic, SERPs, Website health score and more. VISIT WEBSITE StackAdapt is a multi-channel programmatic advertising platform, enabling digital marketers to customise their strategy. It offers open and flexible DSP (Digital Signal Processing) capabilities for executing tailored ad campaigns. Furthermore, its ad previewer lets marketing teams preview video, display and native ads on desktop or mobile across 500+ publishers, covering 23 verticals. VISIT WEBSITE Rakuten is a global affiliate ad technology company, enabling advertisers to optimise their marketing strategies with data-driven insights. It offers AI-powered forecasting and benchmarking capabilities and dynamic multi-touch commissioning tools, allowing advertisers to customise their campaigns. It also supports first-party data collection integrations for both B2B and B2C marketers. VISIT WEBSITE Nielsen offers Nielsen Ad Intel, a cross-platform advertising intelligence platform with actionable insights to identify prospects, analyse brand strategies and learn from past advertising campaigns. It offers various advertising intelligence features such as ad spend monitoring, competitive benchmarking, global competitive insights and expert data harmonisation. VISIT WEBSITE Magnite is an independent sell-side advertising technology provider, enabling publishers to monetise their content across all screens and formats. It offers Magnite Streaming, a singular supply-side platform that merges technology from the Magnite CTV and SpotX platforms. Utilising this functionality, marketers can identify their potential audiences to restructure their targeting strategies. VISIT WEBSITE IBM offers a comprehensive suite of Watson Advertising to agencies and marketers. With Watson Advertising's AI-powered assistant, advertisers can customise their advertisements, based on real-time ad results. It also supports functionalities of cookieless advertising, ad fraud management and brand safety measurements. VISIT WEBSITE Google features a comprehensive list of AI-powered Ad tools under its Google Ads offering. Some of its popular tools include Keywords Planner, Ads Editor, Reach Planner, Ads Mobile App, Insights Finder, Ads API, and Recommendations Page. Additionally, it offers Google AdMob to help businesses plan their in-app revenue generation strategy. VISIT WEBSITE Criteo is an all-in-one connected commerce media platform, enabling marketers and agencies to scale their digital and physical assets. Leveraging the capabilities of its AI-powered technology, brands can develop strategies for intent-based product recommendations, multi-prolonged accessibility, contextual advertising, and more. VISIT WEBSITE Basis Tecnologies (formerly known as Centro), is a programmatic advertising platform, offering ad management tools for search, social and site direct via a single interface. Its flagship products are Basis Assistant and Basis Automate+. Basis Assistant is a Chrome extension, connecting 20+ platforms and tools, and Basis Automate+ is a digital advertising automation tool for simplifying campaign process. VISIT WEBSITE AppsFlyer is a mobile attribution company, helping mobile advertisers to identify their ad network. It offers a measurement suite, giving app marketers full visibility into their customer journeys while preserving their privacy. Utilising its AI-powered Creative Optimisation platform, marketers can formulate their creative strategy. VISIT WEBSITE Adtriba is a cross-channel digital marketing management platform based on data-driven attribution modelling. Its solutions include Adtriba Triangulation, enabling advertisers to witness the integration of diverse measurement methods, such as Marketing Mix Modelling (MMM), Multi-Touch Attribution (MTA) and Incrementality Testing. VISIT WEBSITE Adobe Experience Cloud offers connected advertising solutions with its natively integrated Adobe Advertising platform. Its consultancy-based reporting options come with AI-powered optimisation features, helping advertisers analyse their ad performance via 200+ measurement metrics. Utilising its connected TV (CTV) and search, social, and commerce tools, marketers can optimise their customer acquisition strategy. VISIT WEBSITE specialises in Conversational AI, generating autonomous conversations that appear human-like. These conversations form the foundation of brand engagement. Their AI-powered, no-code Dynamic Automation Platform manages around two billion conversations from a multitude of channels in numerous languages. VISIT WEBSITE Sprinklr offers a comprehensive suite of 250+ AI-intent bot templates for various industry verticals to accelerate bot development. Its specialised AI and compliant rule engine enables marketers to modify and automate their promotional campaigns for better engagement via suggestion-based personalised bots. VISIT WEBSITE Meta's new class of generative AI features and creative tools allow users to create and share custom stickers or update the visual style of their photos with a simple text prompt. They can also chat with 28 different AIs and get unique perspectives on topics like travel, games and food. VISIT WEBSITE is a UI-based platform that allows marketers to create a chatbot quickly and deploy it easily on multiple channels. Leveraging the capabilities of its conversational builder, enterprises can build the Dialogflow using dialogue messages. Some of its popular offerings include XO: Experience Optimisation and GALE(Beta). VISIT WEBSITE IBM watsonx Assistant is an interactive virtual agent that utilises natural language and AI, enabling users to set it up on their app and website. It offers fast and accurate responses to customers, enhancing their overall experience and satisfaction with its adaptive learning capabilities. VISIT WEBSITE Haptik helps enterprises manage their customer lifecycle with generative AI-powered conversational solutions to boost marketing and sales. It offers Contakt and Interakt to enhance overall CX, where Interakt enables marketers to send hyper-targeted and personalised campaigns to drive customers to take action on WhatsApp. VISIT WEBSITE Dialogflow is an all-in-one platform for developing chatbots, voice bots, and virtual agents using natural language understanding and Google AI. It helps marketing teams create conversational agents that can handle common customer requests and issues, such as FAQs, and order status at scale. VISIT WEBSITE Dialpad is a fully integrated unified conversation intelligence platform that utilises ongoing ML(Machine Learning) algorithms and does not require coding to configure a chatbot. It offers real-time insights and tips, helping marketing teams customise their approach for every customer. VISIT WEBSITE is a low code-no code, enterprise-grade generative AI platform offering readily available LLMs for CX transformations. Its omnichannel reporting and analytics suite for marketing enables organisations to streamline their customer journeys. VISIT WEBSITE is a global conversational AI technology provider optimised for operational efficiency at scale. It offers self-learning AI capabilities that emphasise Natural Language Understanding (NLU) along with intent suggestions. VISIT WEBSITE Avaamo is an all-in-one conversational AI platform for enterprises offering a suite of industry-specific skills developed to automate and resolve common use cases. It offers Outreach, which enables marketers to educate and engage with customers across existing touchpoints through proactive and personalised communication. VISIT WEBSITE Amazon Lex offers fully managed conversational AI interfaces with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. It enables sales and marketing teams to automate user tasks in their applications like the CRM and across any digital channel. VISIT WEBSITE Zendesk is an AI-powered customer feedback software provider, offering customer satisfaction (CSAT) software to businesses across multiple industries. Its marketplace offers 1600+ apps and integrations, enabling marketers to create a complete customer feedback system. VISIT WEBSITE UserVoice provides product feedback management software for SaaS businesses. Its UserVoice Validation tool delivers actionable user insights to inform roadmap strategy. From testing ideas to ensuring satisfaction with released features, it helps research and marketing teams gather quick user feedback throughout the entire product lifecycle. VISIT WEBSITE Twilio provides integrated Mindful Feedback functionality within its Flex offering, enabling marketers to automatically take action based on real-time customer feedback. It automatically collects customer feedback after Flex interactions by capturing feedback over post-call voice IVR, outbound voice IVR, conversational SMS, Web SMS, email, and web surveys. VISIT WEBSITE Trustpilot offers ML and AI-powered feedback management tools, helping marketers build trust and loyalty through customer reviews. Its AI-driven Review Insights tool enables marketers to identify growth areas from negative feedback, whereas its Image Generator tool lets them enhance social media engagement. VISIT WEBSITE Survey Monkey is a global online survey and forms tech stack provider, offering AI-fueled market research solutions to businesses. Its enterprise feedback management program provides 250+ templates with the capabilities of customisation, allowing organisations to build tailored survey forms. VISIT WEBSITE Sprinklr is a unified customer experience platform (CXM), offering AI-powered feedback management capabilities with its flagship product: Sprinklr Surveys. It integrates solicited customer feedback with unified-CXM data, enabling brands to derive meaningful, actionable insights. Utilising its genAI-powered survey builder, marketers can create conversational surveys to streamline their NPS strategies. VISIT WEBSITE Salesforce is a comprehensive customer-oriented technology provider offering a feedback management suite. Salesforce's survey responses help marketers create personalised surveys based on their existing customers' data. Some of the supported applications of its feedback management platform are genAI-powered survey form development and sentiment-insights-based survey collections. VISIT WEBSITE QuestionPro is an online feedback software provider, offering ready-made survey templates to businesses across 40+ countries. Leveraging the capabilities of its customer satisfaction templates, advertisers and marketers can create and gather tailored questions. VISIT WEBSITE Qualtrics is an all-in-one customer experience solution provider, offering website & app feedback tools for organisations to collect customer feedback efficiently. Its digital experience analytics capabilities combined with DXA integrations, bring together verbal and behavioural data for in-depth analysis of user feedback. VISIT WEBSITE HubSpot is a one-stop marketing platform, providing customer feedback software under its Service Hub offerings. Its pre-built APIs include net promote score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys, allowing marketers to strengthen their customer loyalty strategy. VISIT WEBSITE Medallia is a comprehensive platform, enabling marketers to capture feedback from all customer touch points. Some of its popular feedback management software capabilities include Sense360 for analysing consumer spending, Medallia Video to automatically extract meaningful insights from customer's feedbacks and Agile Research for creating branded surveys in real-time. VISIT WEBSITE Zeotap lets brands integrate, unify, segment and orchestrate customer data, fostering a cookieless future. It offers a 'Non-Customer Entity Data' feature that helps marketers to integrate both customer and non-customer entity data. VISIT WEBSITE Twilio provides, Twilio Segment, an AI-powered CDP, enabling marketers to streamline their personalised customer engagement journeys. It brings together clean, consented customer data for real-time insights with 450+ pre-built connectors. VISIT WEBSITE Syntasa provides data-ready CDP capabilities, equipping marketers with essential tools to prepare their customer data. It offers real-time sentiment analytics capabilities, helping enterprises derive behavioural insights from unified user profiles to foster hyper-personalised experiences. VISIT WEBSITE SAP is a company-wide customer data management platform, helping marketers improve engagement, conversion, and retention. It offers a genAI-powered data model, enabling enterprises to unify their B2B and B2C customers' profiles to reach their personalisation goals. VISIT WEBSITE Oracle is a global database management company, providing CDP solutions, under its flagship product: Oracle Unity. Its AI-powered models enable marketers to create hyper-personsalised campaigns with predictive insights by streamlining real-time customer data from heterogeneous sources. VISIT WEBSITE Growthloop is a composable CDP platform, allowing marketing and sales team to action their data at scale. It offers GrowthLoop Audience Builder, enabling marketers to initiate their lead generation functions. VISIT WEBSITE Adobe Experience Cloud offers a real-time CDP, letting users create high-value audience segments for B2C and B2B use cases across their marketing funnel. It follows a cookieless marketing approach to automatically unify customer data across various online and offline channels in real-time. VISIT WEBSITE ActionIQ is a composable CDP platform that offers audience segmentation, acquisition marketing, and Customer 360 capabilities. It integrates analytical tools, enabling marketers to collect and analyse their first-party customer data at scale. VISIT WEBSITE Zoho CRM leverages automation and comprehensive analytics to empower any sales team, fostering stronger customer loyalty. Ideal for both small businesses and enterprises, this software enables enhanced productivity and tailored solutions through predictive intelligence. VISIT WEBSITE Zendesk offers Zendesk Sell, an easy-to-deploy CRM platform that is simple to deploy and navigate, catering to businesses of any scale. Its mobile-friendly Sell app has the functionalities of geolocation, helping sales and marketing teams. Offering an all-in-one CRM platform, organisations can implement use cases like prospecting, engagement, lead generation and communication capabilities. VISIT WEBSITE SugarCRM is a global CRM software provider, helping marketing, sales, and service teams improve efficiency through automation, data, and intelligence in near real-time. It offers Sugar Market, an all-in-one marketing automation platform that helps marketers to automate their campaign with higher ROI. VISIT WEBSITE Salesforce is a one-stop sales and support CRM software that regularly updates customer records, tracks emails and calls, and creates organised support processes for quicker customer responses. Its simple and scalable infrastructure is ideal for businesses of all sizes. VISIT WEBSITE Pipedrive stands out with its emphasis on automation, tailorability, and seamless integration. Purposefully built to enhance the efficiency and productivity of sales professionals, this CRM solution has an intuitive setup and robust capabilities. It facilitates lead generation, comprehensive sales analytics, and seamless business expansion. VISIT WEBSITE Oracle NetSuite CRM, a component of Oracle's business software suite, is for all midsize and booming businesses that want a comprehensive, integrated CRM solution with ERP capabilities. Using it, customers and partners can directly interact with the platform, freeing the additional work load for their sales team. VISIT WEBSITE Microsoft Dynamics 365 Sales represents a robust cloud-based CRM solution brimming with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring and sentiment analysis. VISIT WEBSITE Less Annoying is a CRM software that utilises a straightforward search feature within its contact management system, making it easy to track contacts. It is ideal for small-sized businesses and offers a highly intuitive and user-friendly interface. VISIT WEBSITE Insightly offers CRM software solutions for enterprises looking to understand their audience data across various marketing functions. It integrates seamlessly with third-party apps, streamlining workflow automation, including bulk emailing and report generation. VISIT WEBSITE HubSpot's sleek dashboard with consolidated CRM tools simplify complex customer data, further transforming it into meaningful insights. Complementing typical CRM functionalities, HubSpot provides tailored options, including conversation intelligence and email monitoring. VISIT WEBSITE Apptivo delivers adaptable and web-based CRM solutions, enabling marketing and sales teams to streamline all customer service requirements across various devices and browsers. Despite its focused feature set, it encompasses over 65 interconnected applications alongside a robust sales pipeline management tool, ensuring efficient tracking of potential leads without any downtime. VISIT WEBSITE Sitecore offers composable cloud solutions with its flagship products, Sitecore Experience Platform(XP) and Sitecore Experience Manager (XM). They help marketers to overcome scalability challenges. Some of its features include intuitive visual editing, headless delivery, marketing automation, scalable personalisation, data and machine learning capabilities. VISIT WEBSITE Salesforce Experience Cloud is a platform that helps enterprises link clients, partners, and employees to securely exchange information and documents. Built on its Customer 360 platform, Salesforce's DXP ensures seamless integration with any solution in the Salesforce ecosystem. VISIT WEBSITE Oracle Cloud offers a comprehensive suite of platform-based marketing automation solutions for personalised B2B and B2C automation campaigns. Some of its featured products are Eloqua Marketing Automation, CrowdTwist Loyalty and Engagement, and Unity Customer Data Platform. VISIT WEBSITE Optimizely is a digital experience platform (DXP) provider that offers Optimizely One, an easy-to-use and fully integrated suite. It provides a single, unified workflow with thoughtfully embedded AI and machine-learning algorithms, accelerating work across the entire marketing lifecycle. VISIT WEBSITE OpenText offers a cloud-native, scalable platform for enterprises to streamline their marketing functions. It provides fully composable content management, digital asset management, creative workflows, personalisation, targeting and customer data technologies in one place, ensuring a holistic approach to B2B, B2E and B2C experiences. VISIT WEBSITE Neptune DXP is a PaaS(Platform-as-a-Service) provider, helping marketing teams build custom apps based on modular, reusable application building blocks. The company offers flexible environments to businesses across different verticals, further providing personalised digital solutions at scale. VISIT WEBSITE Magnolia is a composable DXP that comes with no-code connector packs and low-code micro-frameworks for third-party integrations. It also offers an open-source version alongside its commercial plans enabling enterprises to build tailored use cases. VISIT WEBSITE Liferay DXP helps marketers deliver personalised and connected digital experiences across a broad range of channels, including customer portals, websites, intranets, mobile apps, and connected devices. It offers intuitive CMS, user analytics, and site management tools that businesses need to launch, test and optimise digital experiences for faster go-to-market. VISIT WEBSITE Powered by IBM Consulting, IBM iX offers a composable DXP, providing a comprehensive solution to make enterprises' systems future-ready. Utilising its data-driven insights and intelligent workflows, marketers can design and deliver human-centred experiences across the customer lifecycle. VISIT WEBSITE HCL Digital Experience (DX), forms part of a wider HCL Customer Experience (CX) product portfolio, offering core capabilities such as content management, DAM, CDP called Signals, and low-code application development. It provides services in government, life sciences, insurance, financial services, and other verticals. VISIT WEBSITE Contentstack is a headless CMS and Composable Digital Experience Platform (DXP) solution provider that helps marketers gain a competitive edge. It recently launched into Google Cloud Marketplace, and is also available on Microsoft Azure and AWS. It seamlessly enables mid-market brands to adopt its omnichannel campaign engine to drive higher conversions and sales. VISIT WEBSITE Bloomreach Commerce Experience Cloud provides businesses an edge with its modular capabilities: Content Management System (CMS), Discovery features for search and merchandising optimisation, and Engagement tools such as Customer Data Platforms (CDP) for personalisation and analytics. VISIT WEBSITE Adobe Experience Cloud offers a comprehensive set of services specifically designed to address the day-to-day requirements for personalised customer experience at scale. Its platform helps manage different digital content and assets to improve customer satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage. VISIT WEBSITE Acquia offers DXP solutions, comprising of two main elements: Acquia Drupal Cloud and Acquia Marketing Cloud. It can be accessed in both platform-as-a-service (PaaS) and software-as-a-service (SaaS) with additional components such as Site Factory for multisite management, digital asset management (DAM), CDP, personalisation, and Campaign Studio. VISIT WEBSITE
