Latest news with #Verint
Business Wire
10 hours ago
- Business
- Business Wire
Renowned Industry Analysts Speaking on the Future of CX at Verint Engage 2025 Conference
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced the industry-leading analysts speaking at Engage 2025. The company's premier annual conference, taking place Sept. 8-11 at the Hilton Orlando, helps organizations move beyond the promise of AI and create business value, now. Eleven analysts and market influencers will be featured at the event, including: Nicolas de Kouchkovsky – Principal Analyst, CaCube Consulting Liz Miller – Vice President and Principal Analyst, Constellation Research Donna Fluss – President, DMG Consulting Stacy Sherman – President, Doing CX Right Consultancy Hayley Sutherland – Research Manager and Principal Analyst, IDC Mark Smith – Head of Software Research, ISG Research Keith Dawson – Director of CX Research, ISG Research Sheila McGee-Smith – President and Principal Analyst, McGee-Smith Analytics Robin Gareiss – CEO and Principal Analyst, Metrigy Derek Top – Research Director and Principal Analyst, Opus Research Juanita Coley – CEO and Founder, Solid Rock Consulting Nicolas de Kouchkovsky from CaCube Consulting will headline the Partner Summit taking place on Sept. 9. The session is focused on helping Verint partners accelerate their CX Automation strategies. Engage 2025 will offer more than 60 sessions featuring leading industry analysts, representatives from major brands, partners and Verint solution experts who are modernizing contact center operations, enhancing experiences and deploying AI to drive millions of dollars in real-world value. The event also features an executive experience and invitation-only Executive Summit tailored to senior business leaders responsible for AI and CX strategy. 'Engage 2025 is an extraordinary opportunity for business leaders to connect with top industry analysts and visionaries who are shaping the future of AI-powered CX Automation,' said Verint's Chief Marketing Officer, Anna Convery. 'We are excited to unite experts and innovators who will share actionable insights, enabling organizations to achieve measurable results and deliver cutting-edge customer experiences.' Register now for Engage 2025 to unlock the potential of AI and CX Automation. About Verint Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at This press release contains 'forward-looking statements,' including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
Business Wire
22-07-2025
- Business
- Business Wire
Volaris Achieves 70% Reduction in Cost Per Interaction and Handles 3x Call Volume in Contact Centers with Verint Bots
BUSINESS WIRE)-- Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced that Volaris, Mexico's largest airline, achieved breakthrough success in customer care with Verint AI-powered bots. With these bots, Volaris increased agent capacity, responded to customer needs with high accuracy and handled three times the number of calls with the same number of agents. With these bots, Volaris increased agent capacity, responded to customer needs with high accuracy and handled three times the number of calls with the same number of agents. Volaris moved its customer service to primarily digital channels, including messaging platforms and social media. Eighty-five percent of Volaris digital customer interactions are handled immediately by automated Verint bots, including complex use cases such as check in. The remaining queries are managed by agents capable of handling four to five conversations simultaneously. Digital interactions can also be paused, meaning customers don't have to be transferred, repeat their inquiry or get cut off. This project achieved 70% lower cost per interaction in Volaris's contact center by using Verint bots to accelerate CX Automation. After successfully moving its service to digital channels, Volaris also increased sales by helping customers build travel itineraries, find promotions and purchase ancillary products. Now the customer service unit is sustained by the extra revenue it generates at no additional cost to the airline. 'Given our high and growing volume of customer interactions, controlling service costs was critical, and we were also looking to elevate the customer experience,' said Volaris's Digital & Marketing Director, Daniel Gelemovich. 'Our use of Verint bots to automatically respond to customer questions, complete tasks and drive sales has been a game changer, enabling us to achieve multiple, significant business outcomes.' 'With Verint's AI-powered bots and CX Automation, Volaris has realized tangible, meaningful value from its AI investments,' said Verint's Chief Marketing Officer, Anna Convery. 'Volaris is simultaneously improving service and making strategic moves to keep costs low for its customers.' Learn more about Volaris's AI business outcomes and Verint Open Platform. About Volaris Controladora Vuela Compañía de Aviación, S.A.B. de C.V. ('Volaris' or 'the Company') (NYSE: VLRS and BMV: VOLAR), is an ultra-low-cost carrier with point-to-point operations, serving Mexico, the United States, Central and South America. Volaris offers low base fares to build its market, providing quality service and extensive customer choice. Since the beginning of operations in March 2006, Volaris has increased its routes from 5 to 222 and its fleet from 4 to 148 aircrafts. Volaris offers 500 daily flight segments on routes that connect 44 cities in Mexico and 29 cities in the United States, Central, and South America, with one of the youngest fleets in Mexico. Volaris targets passengers who are visiting friends and relatives, cost-conscious business and leisure travelers in Mexico, the U.S., Central and South America. Volaris has received the ESR Award for Social Corporate Responsibility for 15 consecutive years. For more information, visit: Volaris routinely posts information that may be important to its investors on investor relations website. Volaris routinely posts information that may be important to investors on its investor relations website. About Verint Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at This press release contains 'forward-looking statements,' including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
Business Insider
18-07-2025
- Business
- Business Insider
Verint initiated with a Buy at Rosenblatt
Rosenblatt initiated coverage of Verint (VRNT) with a Buy rating and $40 price target The firm believes the company is significantly undervalued given the company's broad AI portfolio and the inherent competitive advantage that the company holds having more than a decade of data from interactions to train advanced AI models. The company is well on its way to complete its evolution from a security and analytics provider to a leader in AI-powered customer engagement solutions, the analyst tells investors in a research note. Elevate Your Investing Strategy: Take advantage of TipRanks Premium at 50% off! Unlock powerful investing tools, advanced data, and expert analyst insights to help you invest with confidence. Make smarter investment decisions with TipRanks' Smart Investor Picks, delivered to your inbox every week.
Business Wire
16-07-2025
- Business
- Business Wire
Verint Named a Leader in ISG's 2025 Customer Experience Management Buyers Guide
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience Management (CXM). Published by global AI-centered technology research and advisory firm ISG, the report recognizes Verint as one of the highest-performing vendors, earning Exemplary rating and overall Leader in all three evaluated research reports and quadrants: Customer Experience Management (CXM), Knowledge Management (KM) and Customer Journey Management (CJM). Among 29 vendors evaluated, Verint earned first place market recognition for Knowledge Management and ranked second overall in the CXM category, reflecting continued innovation, improved usability and a strong ability to deliver tangible value and ROI. Share Among 29 vendors evaluated, Verint earned first place market recognition for Knowledge Management and ranked second overall in the CXM category, reflecting continued innovation, improved usability and a strong ability to deliver tangible value as well as ROI. Verint customers are currently experiencing stronger, faster CX business outcomes and significant AI-driven value by increasing agent and supervisor capacity, improving revenue per interaction and elevating CX. 'Verint's ongoing leadership in CXM has resulted in its rating and ranking in the ISG Buyers Guide. This is evidence of the company's commitment to their products and the CX they provide to their customers,' said Mark Smith, Partner and Chief Software Analyst, ISG Software Research. 'The resulting Exemplary and overall Leader rating is well deserved.' Key report highlights include: Customer Experience Management: Verint was Exemplary and an overall Leader, and moved into the second overall position. Verint was named a Leader in Product Experience, Customer Experience and Capability, and earned the top spot for TCO/ROI. Knowledge Management: Verint was Exemplary and the overall Leader, and first in market position for the second consecutive year. Verint was recognized for delivering intelligent, AI-powered automation at scale and was named a Leader in Customer Experience, earning the top spot for Product Experience, Capability and TCO/ROI. Customer Journey Management: Verint was Exemplary and increased their position across both the product experience and customer experience axes, demonstrating strong performance across complex, multi-channel interactions. Verint was a Leader in Customer Experience and earned the top spot for TCO/ROI. 'Our ability to innovate, delight customers and drive tangible, measurable AI business outcomes enabled us to rise once again in these rankings,' said Verint's Global Vice President of Go-to-Market Strategy, David Singer. 'We appreciate the recognition from ISG and look forward to raising the bar even higher next year.' Learn more about Verint's AI-powered CXM solutions Leader position in the 2025 ISG Buyers Guide for Customer Experience Management. About Verint Verint ® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at This press release contains 'forward-looking statements,' including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
Yahoo
02-07-2025
- Business
- Yahoo
Thoma Bravo Is in Talks to Acquire Verint Systems
(Bloomberg) -- Buyout firm Thoma Bravo is in talks to acquire Verint Systems Inc., a maker of call center software, according to people familiar with the matter. Struggling Downtowns Are Looking to Lure New Crowds Sprawl Is Still Not the Answer California Exempts Building Projects From Environmental Law What Gothenburg Got Out of Congestion Pricing Thoma Bravo is negotiating the terms of a potential deal with Verint, which is working with an adviser, said the people, who asked not to be identified discussing confidential information. There's no certainty the two sides will reach an agreement and the talks could end without one, the people said. A representative for Thoma Bravo declined to comment. A spokesperson for Verint didn't immediately respond to requests for comment. Shares of Verint jumped as much as 16% in late trading in New York on Tuesday following the Bloomberg News report. The shares had earlier closed regular trading down 5.5% to $18.59 each, giving the company a market value of about $1.1 billion. Verint describes itself as a leader in customer experience automation and serves some 10,000 customers in more than 175 countries, according to its website. The company has been listed on the Nasdaq Stock Exchange since 2002. Semafor earlier reported that the Melville, New York-based firm was working with bankers to seek a buyer. --With assistance from Liana Baker, Michelle F. Davis and Aaron Kirchfeld. (Updates with post-market share move, additional context starting from fifth paragraph.) SNAP Cuts in Big Tax Bill Will Hit a Lot of Trump Voters Too How to Steal a House America's Top Consumer-Sentiment Economist Is Worried China's Homegrown Jewelry Superstar Pistachios Are Everywhere Right Now, Not Just in Dubai Chocolate ©2025 Bloomberg L.P. Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
