Latest news with #VerintOpenPlatform
Business Wire
2 days ago
- Business
- Business Wire
Renowned Industry Analysts Speaking on the Future of CX at Verint Engage 2025 Conference
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced the industry-leading analysts speaking at Engage 2025. The company's premier annual conference, taking place Sept. 8-11 at the Hilton Orlando, helps organizations move beyond the promise of AI and create business value, now. Eleven analysts and market influencers will be featured at the event, including: Nicolas de Kouchkovsky – Principal Analyst, CaCube Consulting Liz Miller – Vice President and Principal Analyst, Constellation Research Donna Fluss – President, DMG Consulting Stacy Sherman – President, Doing CX Right Consultancy Hayley Sutherland – Research Manager and Principal Analyst, IDC Mark Smith – Head of Software Research, ISG Research Keith Dawson – Director of CX Research, ISG Research Sheila McGee-Smith – President and Principal Analyst, McGee-Smith Analytics Robin Gareiss – CEO and Principal Analyst, Metrigy Derek Top – Research Director and Principal Analyst, Opus Research Juanita Coley – CEO and Founder, Solid Rock Consulting Nicolas de Kouchkovsky from CaCube Consulting will headline the Partner Summit taking place on Sept. 9. The session is focused on helping Verint partners accelerate their CX Automation strategies. Engage 2025 will offer more than 60 sessions featuring leading industry analysts, representatives from major brands, partners and Verint solution experts who are modernizing contact center operations, enhancing experiences and deploying AI to drive millions of dollars in real-world value. The event also features an executive experience and invitation-only Executive Summit tailored to senior business leaders responsible for AI and CX strategy. 'Engage 2025 is an extraordinary opportunity for business leaders to connect with top industry analysts and visionaries who are shaping the future of AI-powered CX Automation,' said Verint's Chief Marketing Officer, Anna Convery. 'We are excited to unite experts and innovators who will share actionable insights, enabling organizations to achieve measurable results and deliver cutting-edge customer experiences.' Register now for Engage 2025 to unlock the potential of AI and CX Automation. About Verint Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at This press release contains 'forward-looking statements,' including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
Business Wire
22-07-2025
- Business
- Business Wire
Volaris Achieves 70% Reduction in Cost Per Interaction and Handles 3x Call Volume in Contact Centers with Verint Bots
BUSINESS WIRE)-- Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced that Volaris, Mexico's largest airline, achieved breakthrough success in customer care with Verint AI-powered bots. With these bots, Volaris increased agent capacity, responded to customer needs with high accuracy and handled three times the number of calls with the same number of agents. With these bots, Volaris increased agent capacity, responded to customer needs with high accuracy and handled three times the number of calls with the same number of agents. Volaris moved its customer service to primarily digital channels, including messaging platforms and social media. Eighty-five percent of Volaris digital customer interactions are handled immediately by automated Verint bots, including complex use cases such as check in. The remaining queries are managed by agents capable of handling four to five conversations simultaneously. Digital interactions can also be paused, meaning customers don't have to be transferred, repeat their inquiry or get cut off. This project achieved 70% lower cost per interaction in Volaris's contact center by using Verint bots to accelerate CX Automation. After successfully moving its service to digital channels, Volaris also increased sales by helping customers build travel itineraries, find promotions and purchase ancillary products. Now the customer service unit is sustained by the extra revenue it generates at no additional cost to the airline. 'Given our high and growing volume of customer interactions, controlling service costs was critical, and we were also looking to elevate the customer experience,' said Volaris's Digital & Marketing Director, Daniel Gelemovich. 'Our use of Verint bots to automatically respond to customer questions, complete tasks and drive sales has been a game changer, enabling us to achieve multiple, significant business outcomes.' 'With Verint's AI-powered bots and CX Automation, Volaris has realized tangible, meaningful value from its AI investments,' said Verint's Chief Marketing Officer, Anna Convery. 'Volaris is simultaneously improving service and making strategic moves to keep costs low for its customers.' Learn more about Volaris's AI business outcomes and Verint Open Platform. About Volaris Controladora Vuela Compañía de Aviación, S.A.B. de C.V. ('Volaris' or 'the Company') (NYSE: VLRS and BMV: VOLAR), is an ultra-low-cost carrier with point-to-point operations, serving Mexico, the United States, Central and South America. Volaris offers low base fares to build its market, providing quality service and extensive customer choice. Since the beginning of operations in March 2006, Volaris has increased its routes from 5 to 222 and its fleet from 4 to 148 aircrafts. Volaris offers 500 daily flight segments on routes that connect 44 cities in Mexico and 29 cities in the United States, Central, and South America, with one of the youngest fleets in Mexico. Volaris targets passengers who are visiting friends and relatives, cost-conscious business and leisure travelers in Mexico, the U.S., Central and South America. Volaris has received the ESR Award for Social Corporate Responsibility for 15 consecutive years. For more information, visit: Volaris routinely posts information that may be important to its investors on investor relations website. Volaris routinely posts information that may be important to investors on its investor relations website. About Verint Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at This press release contains 'forward-looking statements,' including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
Business Wire
16-06-2025
- Business
- Business Wire
New Study Reveals 2025 as the Year AI-Powered CX Delivers Real-World Value
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced its The State of Customer Experience 2025 report, revealing a seismic shift in consumer expectations and a clear call to action for brands: Deliver a competitive customer experience or risk losing them. Verint® today announced its The State of Customer Experience 2025 report, revealing a seismic shift in consumer expectations and a clear call to action for brands: Deliver a competitive customer experience or risk losing them. Share The report outlines 12 key trends shaping the future of customer experience (CX), informed by a survey of 5,000 U.S. consumers. The findings underscore a dramatic transformation in how consumers want to engage with brands and the critical role AI must play in meeting those expectations. Key Findings AI Is No Longer Optional, It's Expected: A staggering 86% of consumers recognize the benefits of AI in customer service, with 18-to-34-year-olds leading the charge at 98%. Consumers are not just open to AI – they want their interaction completed as efficiently and effectively as possible. Efficiency Outperforms Empathy: 56% of consumers say getting information quickly is the most important aspect of good CX – nearly four times more than those who prioritize empathy. AI-driven self-service is now a must-have. Digital Dominates: 73% of consumers prefer digital channels over phone. Among 18-to-34-year-olds, that number jumps to 89%. The era of digital-first CX is now. One Bad Experience Leads to Lost Loyalty: A single poor interaction will drive 78% of consumers to consider switching brands, up from 67% in 2024. The stakes for good CX are high and rising. Great CX Can Drive Retention and Revenue: Brands that deliver an amazing customer experience see 86% of their customers likely to return to make a purchase and 81% likely to recommend the brand to others. A Call to Action for Brands 'There's been a great deal of discussion over the last 24 months about the impact of AI in the CX world. Now we're seeing measurable value from AI become a reality,' said Verint's Chief Marketing Officer, Anna Convery. 'The insights in this survey provide brands with a clear roadmap to achieve maximum value and deliver exceptional customer experience." Survey Methodology The findings in the Verint State of Customer Experience 2025 report are based on a survey of 5,000 U.S. consumers conducted between January 25 and February 28, 2025. The survey captured insights from a representative sample of adults aged 18 to 74, ensuring a comprehensive view of evolving consumer expectations. To learn more, download Verint's The State of Customer Experience 2025 report. About Verint Verint ® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work ®. Learn more at This press release contains 'forward-looking statements,' including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
Yahoo
12-06-2025
- Business
- Yahoo
Verint Genie Bot Delivers Millions of Dollars in Business Value
MELVILLE, N.Y., June 12, 2025--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced AI business outcomes customers achieved with the recently launched Verint Genie Bot. Part of Verint Open Platform's business analytics solutions, Verint Genie Bot is supercharging business analyst capacity. The bot delivers critical customer experience (CX) insights to executives at unprecedented speed across customer complaints, churn, upsell opportunities and cost reduction initiatives. Verint Genie Bot Delivers Powerful AI Business Outcomes The AI-powered bot delivers actionable CX insights in minutes, driving millions of dollars in value to customers across industries. For example, in the first day of using Verint Genie Bot, an international financial institution uncovered the insights to optimize customer journeys, reduce costs and increase revenue by $5 million. In addition, an energy provider leveraged the bot's insights to streamline self-service and agent workflows, opening the door to $3 million in cost reduction. "Our latest release of Verint Genie Bot is another breakthrough in applying agentic AI to CX Automation," said Verint's Global Vice President, Product and Go-to-Market Strategy, Daniel Ziv. "By combining the latest generative and agentic AI capabilities, Verint Genie Bot is now proven to create unparalleled value." Discover how Verint Genie Bot and Verint Open Platform can unlock transformative insights and AI outcomes, now. About Verint Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein. View source version on Contacts Media Relations Andi Investor Relations Matthew
Yahoo
12-06-2025
- Business
- Yahoo
Verint Genie Bot Delivers Millions of Dollars in Business Value
MELVILLE, N.Y., June 12, 2025--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced AI business outcomes customers achieved with the recently launched Verint Genie Bot. Part of Verint Open Platform's business analytics solutions, Verint Genie Bot is supercharging business analyst capacity. The bot delivers critical customer experience (CX) insights to executives at unprecedented speed across customer complaints, churn, upsell opportunities and cost reduction initiatives. Verint Genie Bot Delivers Powerful AI Business Outcomes The AI-powered bot delivers actionable CX insights in minutes, driving millions of dollars in value to customers across industries. For example, in the first day of using Verint Genie Bot, an international financial institution uncovered the insights to optimize customer journeys, reduce costs and increase revenue by $5 million. In addition, an energy provider leveraged the bot's insights to streamline self-service and agent workflows, opening the door to $3 million in cost reduction. "Our latest release of Verint Genie Bot is another breakthrough in applying agentic AI to CX Automation," said Verint's Global Vice President, Product and Go-to-Market Strategy, Daniel Ziv. "By combining the latest generative and agentic AI capabilities, Verint Genie Bot is now proven to create unparalleled value." Discover how Verint Genie Bot and Verint Open Platform can unlock transformative insights and AI outcomes, now. About Verint Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein. View source version on Contacts Media Relations Andi Investor Relations Matthew Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
