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India Today
08-07-2025
- Business
- India Today
Indian tech workers face burnout, majority exceed legal 48-hour workweek: Surveys
A Delhi man recently posted on social media about a job opening looking to hire employees who can work for a minimum of 10-12 hours a day for 6 days a week. The work-life balance debate triggers don't seem to be ending since Narayan Murthy's controversial 2023 statement where he said Indians should put in 70 hours per week. It's been almost two years since then and we are still talking about it, with good the reality of India's high-performing tech industry is far more serious than the exterior suggests. A series of recent surveys has exposed a systemic burnout crisis fuelled by overwork, toxic workplace expectations, and an 'always-on' to a March 2025 Blind survey of 1,450 verified IT professionals, 72% reported working more than the legally mandated 48 hours per week, and 25% said they routinely worked over 70 hours CRISIS HITS WORKFORCE STABILITY The same Blind survey revealed that 83% of IT professionals had experienced some form of burnout. The issue is most acute in companies where extreme working hours are 68% of professionals admitted they felt obligated to respond to work messages outside of office hours, indicating a growing culture of round-the-clock a separate March 2025 survey by Vertex Group, 52% of employees across five Indian states cited poor work-life balance as a cause of burnout. The study also found that 23% of professionals regularly worked beyond official hours, exacerbating mental and physical EXITING IN DROVESHigh attrition is emerging as another critical outcome. A survey by Talent Exodus published by Teamlease Digitalindustry revealed that up to 22 lakh IT professionals may leave their jobs by the end of 57% of respondents said they would not consider returning to IT services in the future, pointing to a growing disillusionment with the report said that 29% of IT professionals experienced burnout in 2024, and 20% were uncertain about their job stability -- another indicator of waning confidence in long-term career 10 COMPANIES WITH LONG WORKING HOURSBased on responses collected via the Blind app and corroborated by media reports, the following companies were identified as having the most extreme workweeks:CiscoAmazonServiceNowWalmartVMwareAdobeUberInMobiSalesforceOracleOthers, including Microsoft, Cohesity, UiPath, Flipkart, Paytm, Cohesity, Freshworks, and Sprinklr also appeared in the list of firms with the longest working hours and high burnout MESSAGES FROM EMPLOYERSWhile some companies, like Infosys, have publicly announced their intention to avoid overtime in favour of productivity through better work-life balance, this sentiment has not been universally recently viral Reddit post about a job listing, explicitly requiring six-day workweeks with 12-hour shifts, sparked widespread concern over unregulated workplace India's digital economy continues to expand, experts argue that without urgent labour reforms, mental health support, and strict enforcement of labour limits, the burnout crisis could derail long-term industry growth.- Ends
Time of India
05-07-2025
- Business
- Time of India
India's work-life balance debate intensifies: Here's what's happening across IT and tech majors
Academy Empower your mind, elevate your skills Almost a week ago, technology and services firm Genpact responded to social media backlash over excessive work hours by clarifying that it follows a nine-hour workday, not ten as widely software services major Infosys has introduced a new monitoring system to track remote working hours, a move positioned as supporting work-life balance. A survey conducted in March by New York-based business process management firm Vertex Group in five Indian states revealed that about 52% of employees experience burnout due to poor work-life balance. In February, ET reported that while global companies experiment with four-day work weeks and flexible models, India Inc. largely equates long hours with dedication. Experts noted that in India, compensation often correlates directly with time spent at work, reinforcing a culture of long has started sending personalised warning emails to employees who exceed standard working hours. Under its current policy, employees are expected to work nine hours and 15 minutes per day, five days a week. Any excess time spent working remotely now triggers an email includes details such as the number of remote workdays, total hours logged, and average daily hours. Infosys, which employs around 323,500 people, introduced a return-to-office policy in November 2023 requiring at least 10 days per month in company's publicly available Code of Conduct states, 'If you believe that you have been discriminated against, harassed, or have not been given equal opportunities at work, you are encouraged to submit a complaint.' It adds that Infosys is an equal opportunity employer, making decisions based on merit and business allegations of a 10-hour workday policy, employees revealed that 'productivity' is tracked via an internal system monitoring daily active hours.A senior staff member told ET HR World that the 10-hour policy 'isn't even official, but is passed through managers.' Frequent resignations among experienced employees have been reported, with new hires often replacing Express reported that Genpact offers incentives for longer work hours, employees can earn up to 500 points a month, translating to Rs 3,000 in incentives. There is also an additional 5% bonus (around Rs 150) for every extra hour logged beyond the management later clarified that no manager is authorised to mandate extended hours beyond the agreed workday. Leadership emphasised its commitment to maintaining a balanced work culture, even as productivity expectations month, TCS rolled out a new associate deployment policy requiring at least 225 billed business days annually per employee, limiting bench time to a maximum of 35 days per June 12, the policy aims to reduce idle time and improve workforce utilisation in line with individual and company performance are also expected to spend 4–6 hours daily on learning platforms such as iEvolve, Fresco Play, and LinkedIn, completing all required training and updating skills support faster deployment, TCS has made physical office presence mandatory; flexible or remote work arrangements are largely not permitted. The All India IT & ITeS Employees' Union (AIITEU) criticised the policy, calling it an 'anti-worker policy' aimed at downsizing teams.
Entrepreneur
23-06-2025
- Business
- Entrepreneur
Vertex Group on Expansion Mode as it Aims to Touch ₹1000 Cr Revenue
The company is gearing up to launch a suite of in-house developed AI products, which are expected to enhance outsourcing effectiveness You're reading Entrepreneur India, an international franchise of Entrepreneur Media. New York-headquartered Vertex Group, a provider of intelligent enterprise solutions, aims to clock INR 1000 crore in revenue by 2028, up from its current revenue of INR 250 crore. The growth will be driven by a combination of organic and inorganic growth, international market forays, vertical expansion, and investment in artificial intelligence (AI). While currently North America is the largest market for the company, it is gradually expanding in strategic regions such as Latin America, Canada, Australia/New Zealand, and Saudi Arabia to gain new client bases and enhance its global footprint. According to Nasscom, the Business Process Management (BPM) industry in India is experiencing steady growth, having reached nearly USD 49 billion in FY24. Export market continues to dominate the Indian BPM industry constituting nearly 90 per cent of market size, particularly across North America and Europe. Inorganically, Vertex plans to grow through strategic acquisitions, finding synergies that complement its current capabilities. "As of today, 95 per cent of our clients are international. What we are trying to do is acquire one or two domestic call centres which have very high clientele. This will help us get three years ahead on the domestic side," Gagan Arora, Founder and President, Vertex Group told Entrepreneur India. "We already have discussions going on with one company and the paperwork is already in process for the other. So we plan to acquire two companies in the next six months," he added. Vertex Group currently operates five business verticals – Vertex Global Services, Vertex Next, ILC Solutions, Vertex Tech, and Vertex Learning. As part of its expansion plans, it is introducing two new business verticals that will meet changing market needs, further diversifying its service portfolio. Consistent with its technology-driven strategy, the company is gearing up to launch a suite of in-house developed AI products, which are expected to enhance outsourcing effectiveness by streamlining repetitive tasks, improving precision, and enabling smarter decision-making. Furthermore, with the introduction of industry-specific events like the Global Data Centre & Cloud Expo and Global Health Connect, it aims to unlock new revenue streams and foster greater connection with business ecosystems globally. "This is not only a revenue target; it's a transformation road map for strategy. From opening up new markets across the world to introducing revolutionary AI solutions, every move is aimed at doubling value for our clients and stakeholders," said Arora. To stay ahead of the technology curve, Vertex is leveraging the power of AI and agentic AI to enhance productivity and customer experience. "We don't want to train the models on any customer sensitive data…the moment a linear conversation becomes more complex, it gets automatically routed to a human agent. We have a chat success manager deployed for these bots who keeps on checking what kind of chats are coming in," said Arora. Vertex is also working towards inclusive employment by targeting to employ 4,000 language specialists from India's tier-II and -III cities and over 2,500 professionals, of whom about 250 would be from differently-abled backgrounds, in the next four years. In line with India's "Make in India" and "Invest India" efforts, Vertex has recently introduced an end-to-end factory shop solution for global companies aimed at churning USD 40 million in FDI in the next three years.
Time of India
10-06-2025
- Business
- Time of India
Vertex Group reveals Rs 1,000 crore growth blueprint, backed by AI, acquisitions & market expansion
Times Square-headquartered Vertex Group , a provider of intelligent enterprise solutions , has announced its ambitious goal of achieving Rs 1000 crore in revenue over the next three years, up from its current revenue of Rs 250 crore, representing a 4X growth by 2028. This target will be powered by a dynamic combination of organic and inorganic growth, international market forays, vertical expansion, and technology-driven disruption within the outsourcing industry . To boost its Rs 1,000 crore ambition, Vertex Group has established a well-defined strategic roadmap that converges multiple growth drivers. It is expanding in strategic regions such as Canada, Australia/New Zealand, and Saudi Arabia aggressively to gain new client bases and enhance its global footprint. It is also going in for inorganic growth through strategic acquisitions, finding synergies that supplement its current capabilities. Meanwhile, Vertex is introducing two new business verticals that will meet changing market needs, further diversifying its service portfolio. Consistent with its technology-driven strategy, the company is gearing up to launch a suite of in-house developed AI products, which are expected to revolutionize outsourcing effectiveness by streamlining repetitive tasks, improving precision, and enabling wiser decision-making. Furthermore, the introduction of industry-specific events like the Global Data Centre & Cloud Expo and Global Health Connect will unlock new revenue streams and foster greater connection with business ecosystems globally. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Villa For Sale in Dubai Might Surprise You Villas in Dubai | Search ads Learn More Undo This is not only a revenue target; it's a transformation road map for strategy," stated Gagan Arora, President and Founder, Vertex Group. "From opening up new markets across the world to introducing revolutionary AI solutions , every move is aimed at doubling value for our clients and stakeholders.' The company's current verticals Vertex Global Services, Vertex Next, ILC Solutions, Vertex Tech, and Vertex Learning are already making significant impact across industry. These businesses are now being turbo-charged with new-generation capabilities such as automation, machine learning, cloud-first solutions, and skilling program's that have powered more than 100,000 professionals globally. Live Events Vertex is also working towards inclusive employment by targeting to employ 4,000 language specialists from India's Tier II & III cities and 2,500+ professionals of whom 250+ are differently-abled employees in the next four years. Compliant with India's "Make in India" and "Invest India" efforts, Vertex has recently introduced an end-to-end factory shop solution for global companies aimed at churning USD 40 Million FDI in the next three years.
Mint
08-05-2025
- Business
- Mint
Vertex Group aims to bring in USD 40 mn foreign investments to India over next 3 years
New Delhi, May 8 (PTI) New York-headquartered Vertex Group on Thursday said it aims to generate approximately USD 40 million in foreign investment over the next three years. With the ambitious Vision of 2030, aimed at transforming India into a USD 5 trillion economy, the government is positioning key sectors like renewable energy and healthcare to draw substantial foreign investment, enhancing long-term growth prospects, a company statement said. "The ambition to bring USD 40 million into the Indian economy aligns seamlessly with the government's vision for fostering a robust investment landscape in India," Gagan Arora, Founder & President, Vertex Group, said, adding that the company's goal is also to generate employment opportunities, promote technological advancement, and drive economic growth in various industries. Vertex Group offers a wide range of services such as performance intelligence, staff augmentation, IT-managed services, and artificial intelligence. The company operates through several divisions: Vertex Global Services, Vertex Next, ILC Solutions, and Vertex Learning. Vertex Global Services currently operates in seven countries: United States, United Kingdom, India, Philippines, Nepal, UAE and Nigeria. Arora further noted that as foreign companies look for new markets to expand into, Vertex will act as a bridge to facilitate smooth transitions and operations for international players entering the Indian market. The company has also launched an innovative end-to-end factory shop tailored for foreign companies, it informed. "Through this factory shop, we aim to strengthen the country's position in the global economic arena and lead the way in driving foreign investment into the region," he added. This highlights the company's commitment to fostering a conducive environment for international businesses seeking opportunities and support to thrive within the local market, aligning with the government's vision to attract foreign investment through various initiatives, it stated. Vertex Group aims to cultivate an ecosystem ripe for economic growth and technological innovation by leveraging financial resources and foreign investments, the statement said.
