Latest news with #VirginMedia
Yahoo
a day ago
- Yahoo
Is BT down? Users complain about landline and broadband issues
BT users have reported issues with the service across the UK this afternoon (July 24), according to DownDetector. Users reported issues with landlines as well as broadband, and email. According to DownDetector, issues started at around 11am with users complaining that they couldn't get their landlines to work. Problems were recorded by BT users across the UK on DownDetecto,r including London, Birmingham, Nottingham and Manchester. Hi Jo, thanks for your message. We've passed this to the relevant team to look into. — BT (@bt_uk) July 24, 2025 Of the problems reported, 67% relate to problems with landlines, while 29% reported problems with broadband. A further 5% related to email. One user said on DownDetector: 'Landline down, our number 'not recognised' when dialled from mobile and also when put into BT status check page i get 'We ran into trouble with your search. Please try our help information.'' Another commented: 'BT Broaband fine but digital voice down in Dartford. Despite the service status showing no issues a 30min wait for tech support revealed this is part of A major countrywide issue'. When someone asked on X if BT services were down, the official account replied that it had 'passed this to the relevant team to look into.' A BT spokesperson told Newsquest: 'We're currently addressing an issue impacting our services. We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible'. Companies with the fastest broadband in the UK What is Downdetector? Downdetector is an online website that allows users of popular services, including X (Twitter), Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services. The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Describing itself on its website, Downdetector is 'where people go when services don't work.' The website monitors disruptions to various key services, including the internet, web hosting platforms, banks, social media and more. You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website. In short, users can get involved by submitting any issue reports on the platform. Recommended reading: EE, O2, Vodafone, Three and BT all down as customers report issues How to save on mobile roaming charges abroad with Vodafone, eSIMania, EE and more Virgin Media gives customers access to 14 free channels - see what's available Problem indicators are also collected from social media and other factors on the web, Downdetector explained. These reports are then validated and analysed in real-time. An incident is then detected if the number of reports is significantly higher than the typical average for that particular service. When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots. Do you use Downdetector? Let us know in the comments.
South Wales Guardian
a day ago
- South Wales Guardian
Is BT down? Users complain about landline fault issues
Users reported issues with landlines as well as broadband, and email. According to DownDetector, issues started at around 11am with users complaining that they couldn't get their landlines to work. Problems were recorded by BT users across the UK on DownDetecto,r including London, Birmingham, Nottingham and Manchester. Hi Jo, thanks for your message. We've passed this to the relevant team to look into. Of the problems reported, 67% relate to problems with landlines, while 29% reported problems with broadband. A further 5% related to email. One user said on DownDetector: 'Landline down, our number 'not recognised' when dialled from mobile and also when put into BT status check page i get 'We ran into trouble with your search. Please try our help information.'' Another commented: 'BT Broaband fine but digital voice down in Dartford. Despite the service status showing no issues a 30min wait for tech support revealed this is part of A major countrywide issue'. When someone asked on X if BT services were down, the official account replied that it had 'passed this to the relevant team to look into.' A BT spokesperson told Newsquest: 'We're currently addressing an issue impacting our services. We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible'. Downdetector is an online website that allows users of popular services, including X (Twitter), Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services. The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Describing itself on its website, Downdetector is 'where people go when services don't work.' The website monitors disruptions to various key services, including the internet, web hosting platforms, banks, social media and more. You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website. In short, users can get involved by submitting any issue reports on the platform. Recommended reading: EE, O2, Vodafone, Three and BT all down as customers report issues How to save on mobile roaming charges abroad with Vodafone, eSIMania, EE and more Virgin Media gives customers access to 14 free channels - see what's available Problem indicators are also collected from social media and other factors on the web, Downdetector explained. These reports are then validated and analysed in real-time. An incident is then detected if the number of reports is significantly higher than the typical average for that particular service. When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots. Do you use Downdetector? Let us know in the comments.
Rhyl Journal
a day ago
- Rhyl Journal
Is BT down? Users complain about landline fault issues
Users reported issues with landlines as well as broadband, and email. According to DownDetector, issues started at around 11am with users complaining that they couldn't get their landlines to work. Problems were recorded by BT users across the UK on DownDetecto,r including London, Birmingham, Nottingham and Manchester. Hi Jo, thanks for your message. We've passed this to the relevant team to look into. Of the problems reported, 67% relate to problems with landlines, while 29% reported problems with broadband. A further 5% related to email. One user said on DownDetector: 'Landline down, our number 'not recognised' when dialled from mobile and also when put into BT status check page i get 'We ran into trouble with your search. Please try our help information.'' Another commented: 'BT Broaband fine but digital voice down in Dartford. Despite the service status showing no issues a 30min wait for tech support revealed this is part of A major countrywide issue'. When someone asked on X if BT services were down, the official account replied that it had 'passed this to the relevant team to look into.' A BT spokesperson told Newsquest: 'We're currently addressing an issue impacting our services. We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible'. Downdetector is an online website that allows users of popular services, including X (Twitter), Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services. The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Describing itself on its website, Downdetector is 'where people go when services don't work.' The website monitors disruptions to various key services, including the internet, web hosting platforms, banks, social media and more. You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website. In short, users can get involved by submitting any issue reports on the platform. Recommended reading: EE, O2, Vodafone, Three and BT all down as customers report issues How to save on mobile roaming charges abroad with Vodafone, eSIMania, EE and more Virgin Media gives customers access to 14 free channels - see what's available Problem indicators are also collected from social media and other factors on the web, Downdetector explained. These reports are then validated and analysed in real-time. An incident is then detected if the number of reports is significantly higher than the typical average for that particular service. When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots. Do you use Downdetector? Let us know in the comments.
North Wales Chronicle
a day ago
- North Wales Chronicle
Is BT down? Users complain about landline fault issues
Users reported issues with landlines as well as broadband, and email. According to DownDetector, issues started at around 11am with users complaining that they couldn't get their landlines to work. Problems were recorded by BT users across the UK on DownDetecto,r including London, Birmingham, Nottingham and Manchester. Hi Jo, thanks for your message. We've passed this to the relevant team to look into. Of the problems reported, 67% relate to problems with landlines, while 29% reported problems with broadband. A further 5% related to email. One user said on DownDetector: 'Landline down, our number 'not recognised' when dialled from mobile and also when put into BT status check page i get 'We ran into trouble with your search. Please try our help information.'' Another commented: 'BT Broaband fine but digital voice down in Dartford. Despite the service status showing no issues a 30min wait for tech support revealed this is part of A major countrywide issue'. When someone asked on X if BT services were down, the official account replied that it had 'passed this to the relevant team to look into.' A BT spokesperson told Newsquest: 'We're currently addressing an issue impacting our services. We apologise for any inconvenience caused; we're working urgently to fix this issue and will provide a further update as soon as possible'. Downdetector is an online website that allows users of popular services, including X (Twitter), Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services. The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Describing itself on its website, Downdetector is 'where people go when services don't work.' The website monitors disruptions to various key services, including the internet, web hosting platforms, banks, social media and more. You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website. In short, users can get involved by submitting any issue reports on the platform. Recommended reading: EE, O2, Vodafone, Three and BT all down as customers report issues How to save on mobile roaming charges abroad with Vodafone, eSIMania, EE and more Virgin Media gives customers access to 14 free channels - see what's available Problem indicators are also collected from social media and other factors on the web, Downdetector explained. These reports are then validated and analysed in real-time. An incident is then detected if the number of reports is significantly higher than the typical average for that particular service. When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots. Do you use Downdetector? Let us know in the comments.
Daily Mail
3 days ago
- Daily Mail
BBC iPlayer will STOP working for thousands of Brits tomorrow – here's how to check if you're affected
It is the streaming service used by over four million people around the UK. But from tomorrow, BBC iPlayer will stop working for thousands of Britons. Starting on Wednesday 23 July, the streaming service will no longer be supported on Virgin Media 's older TV boxes. That means anyone still using the TiVo box will not be able to access BBC iPlayer. Customers affected by the changeover will be eligible for an upgrade to the new TV 360 box at no extra cost. If you don't use BBC services, you don't necessarily have to upgrade, but it's likely that the TiVo box will lose access to more services in the future. The media giant says that it has written directly to customers who have used a TiVo box to access iPlayer in the last six months. However, due to the box's age, Virgin Media says the changeover will only affect a small number of users. Any Virgin Media customers still using the TiVo box (pictured) will lose access to BBC iPlayer starting from tomorrow. Here's what you can do if you are affected The TiVo is the only Virgin Media service which will be affected by this change, and the V6 and Virgin TV 360 box will continue to offer access to iPlayer as normal. Virgin Media first introduced the TiVo box over a decade ago in 2010, offering the ability to record content, watch on-demand services, and pause live television. But the once-popular device has long since been surpassed by more recent offerings. Virgin Media hasn't confirmed exactly why BBC iPlayer will no longer be available, but it is likely that the older hardware can't support upgrades to BBC's platform. Over the last few years, Virgin Media has also been taking a number of steps to upgrade its hardware offering. Most recently, that included the release of the compact Stream box - Virgin Media's answer to the popular Amazon Fire Stick. These small TV streaming boxes include subscriptions to services like Netflix, Disney+, Prime Video, and Paramount+, as well as regular TV services. Unfortunately for some users, that shift means support is slowly being pulled from older devices. The upside is that all affected customers will get a free TV 360 box, which was released in 2020. This offers a significant upgrade from the TiVo box, including a more modern interface, better performance, and support for BBC iPlayer and other streaming apps. To get your free upgrade, any affected customer simply needs to contact Virgin Media via the contact details listed on the email warning them of the changes. Virgin Media has confirmed that there is no expiry date for this offer. A Virgin Media spokesperson told MailOnline: 'We have written directly to the small proportion of customers with a TiVo box, who have used BBC iPlayer within the past six months, to inform them that their box will not support iPlayer from 23 July. 'As we have previously communicated directly to relevant customers, anyone with a TiVo box is able to upgrade to a new Virgin TV 360 box at no extra cost.' This comes as the Virgin Media O2 group becomes the most recent mobile provider to shut down its 3G services. The switch off started in Durham on April 2 earlier this year and will continue across the UK throughout the year. This comes as Virgin Media O2 becomes the latest company to shut off its 3G connection in the UK. The next place to lose connection will be Torquay on August 4 Norwich, Telford, and Guildford all lost 3G connection last week on July 16. The next place to lose 3G connection will be Torquay on August 4. The group says this changeover allows them to offer a faster and more reliable 4G and 5G service instead. This will also affect customers using Giffgaff, Sky Mobile and Tesco Mobile, which use Virgin Media O2's network.
