Latest news with #Vonage
Yahoo
5 hours ago
- Business
- Yahoo
Vonage Receives Recognition from Gartner® for Communications Platform as a Service: Named a Customers' Choice and a Visionary
Customers worldwide recommend Vonage's Communications Platform as a Service (CPaaS), receiving a Gartner Customers' Choice recognition; company recognized as a Visionary in the Gartner Magic Quadrant™ HOLMDEL, N.J., July 25, 2025 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has been recognized as a Customers' Choice in Gartner® Peer Insights™ Voice of the Customer, and named a Visionary in the 2025 Gartner Magic Quadrant™, for CPaaS. Vonage's innovative network-powered Communications APIs provide businesses and developers with the building blocks to create personalized, high-impact customer experiences. This includes solutions that enable companies to integrate real-time video consultations into their applications for services such as telehealth, or enable instant notifications and silent authentication for secure online transactions, and more. "Our commitment is to empower businesses with advanced technologies that enable exceptional customer experiences across digital touchpoints," said Christophe Van de Weyer, President and Head of Business Unit API for Vonage. "By harnessing AI and focusing on significant innovation, we empower developers and businesses to build solutions that meet today's demands and anticipate tomorrow's needs. In our opinion, this recognition from Gartner reinforces our approach, while the trust and feedback from our customers validates the meaningful impact our solutions have on their success." With continued investments in innovation, including AI initiatives across its platform, and a focus on improvements to its anti-fraud capabilities and security, Vonage has made several strategic decisions to support high-margin growth objectives. These include refinement of its geographic focus and prioritization of R&D investments that increase portfolio capabilities and create value and greater business impact for its customers. This strategy reflects Vonage's customer-centric approach, dedicated to delivering consistent, dependable, and forward-thinking communication solutions that empower businesses to scale, create operational efficiencies and enhance customer experiences. Additionally, Vonage was recognized in all areas of the Gartner 2025 Critical Capabilities report, a companion to the CPaaS Magic Quadrant™. Vonage also earned a 93% Willingness to Recommend score in the Gartner Peer Insights™ Voice of the Customer report for CPaaS as of 30 September 2024 based on 41 reviews - one of only two vendors to be named a Customers' Choice. Customer reviews included: 5 star - "Exploring the Versatility of Vonage's Developer-Friendly Communications APIs" 5 star - "Vonage Provides a Robust and Flexible Communication Platform" 5 star - "Simple, Fast Setup and Continually Advancing Technology to Ensure Market Relevance" 5 star - "Maximizing Efficiency with Vonage: A User Experience" 5 star - "Highly Customizable Platform with Excellent Support" Learn more here. Disclaimer Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant and Peer Insights are registered trademarks of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, etc., 24 July 2025 Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, By Pankil Sheth etc., 7 October 2024 Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, etc., 28 October 2024 Gartner, CPaaS Voice of the Customer, 24 November, 2024. About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit View original content to download multimedia: SOURCE Vonage Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
Yahoo
18-07-2025
- Business
- Yahoo
Vonage's AWS Partnership Aims to Amp AI-Based Voice Communications
Vonage is dialing up voice-based artificial intelligence solutions. The cloud communications company announced this week that it would integrate Amazon Nova Sonic, powered by Amazon Web Services (AWS). Nova Sonic is a foundation model that uses human speech as input, then responds via an AI-powered voice agent. More from Sourcing Journal OpenAI Reportedly Works to Monetize ChatGPT's Shopping Function By Taking Commission Byte-Sized AI: Intel Spinout Creates Components for Physical AI; Bonx Grabs $8M for Manufacturing ERPs Chain Reaction: Asendia's Hendrick Kummeling on Why Strategic Flexibility is the Best Defense Against the Uncontrollable The idea is that, because Vonage's platform is set up to be able to use other developers' solutions, AWS can easily help the company implement Nova Sonic, which Vonage will use to allow clients to 'deploy real-time, natural-sounding AI voice agents' across several customer service channels: phone conversations, mobile apps and other services. Vonage anticipates that, in doing so, clients can provide a more human-like experience to their consumers, while enlisting AI-based tools to handle concerns that don't require immediate human intervention. That approach could help companies increase the efficiency of their human customer service operators, while also satisfying end consumers by providing quicker-turnaround answers to simple questions. Nova Sonic can answer consumers' questions quickly and expressively, AWS contends, noting that it tracks consumer sentiment throughout the duration of the call or chat to adjust its tone, pitch and approach accordingly based on the context of the interaction. Vonage's application programming interface (API) is set up such that Nova Sonic can be integrated directly, which helps reduce concerns over processing times and connection issues. Because of those considerations, Vonage and AWS said they have reason to believe the end solution will be scalable for businesses of varying sizes—and for several use cases. For instance, a major retailer might use the voice AI technology to assist a customer with a standard return, while a small-to-medium brand might prefer to use it to arrange in-store pickups with a consumer. Since the technology has access to a company's business insights in real time, it can adapt to meet the needs of many scenarios with natural language. That also means that complicated dial menus could become a thing of the past for adopters. Nova Sonic, paired with Vonage Voice API, can handle both inbound and outbound calls—that is to say that, while it can tackle customer queries, it can also call customers directly for pickup reminders, item confirmations and follow-up information from previous customer service calls as needed. Christophe Van de Weyer, president and head of business unit API at Vonage, said the companies' partnership will help Vonage customers deliver more practical AI-based consumer interactions. 'Vonage's latest collaboration with AWS enables organizations to transform how they engage with customers by adopting generative AI solutions that create added value for internal and external communications,' Van de Weyer said in a statement. 'This technology enables businesses to streamline the adoption of intelligent agents, accelerate the modernization of legacy voice systems, and provide a robust platform to deliver exceptional customer experiences with measurable improvements in satisfaction and operational efficiency.' Today, Nova Sonic is available in English, Spanish, French, Italian and German and offers both masculine and feminine intonations for voice agents assisting consumers. The companies' announcement did not address the capability for voice-based AI agents to speak with other AI agents in the future, but some companies have started planning for that. While what AWS and Vonage rolled out pertains mostly to front-end, consumer-facing operations, AI agents have shown more promise for back office processes, like tracking and rerouting shipments or alerting supply chain teams to factory delays and offering solutions. Flexport has actively started using AI agents to inquire with partners about the status of shipments, and CEO Ryan Petersen told Sourcing Journal this year that it's possible agents could begin speaking with one another—and consequently negotiating with one another on behalf of their respective companies. AWS and Vonage's partnership aims to create more accessible pathways for 'organizations to deploy intelligent voice agents at scale,' both companies said in the announcement. Once scaled for one use case—in this example, customer service—clients may eventually leverage voice-based AI agents for internal growth and business management. Sign in to access your portfolio
Malaysian Reserve
16-07-2025
- Business
- Malaysian Reserve
Vonage Partners with AWS to Unveil AI Voice Agent Integration
HOLMDEL, N.J., July 15, 2025 /PRNewswire/ — Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced a new collaboration with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, a speech-to-speech foundation model that enables more human-like voice conversations, with the Vonage Voice API. This integration will be showcased during AWS Summit New York City on July 16, 2025 and allows businesses to deploy real-time, natural-sounding AI voice agents across telephony, WebRTC, and mobile app channels, helping to enhance customer engagement and operational efficiency. This next-generation AI voice technology is designed to simplify the complexity of building responsive, expressive conversational agents. By combining Vonage's communications infrastructure with Amazon Nova Sonic's low-latency, conversational AI capabilities, businesses across industries can deploy AI-powered voice agents to improve customer experiences. Today's businesses face increasing pressure to deliver exceptional customer experiences while improving operational efficiency. The integrated solution from Vonage and AWS addresses this by providing capabilities that extend beyond traditional contact center solutions, such as: Real-Time Voice Adaption: Amazon Nova Sonic adjusts tone and prosody to enable more natural, context-aware responses. Simplified Development: Developers can connect the Vonage Voice API to Amazon Nova Sonic for seamless conversational AI, reducing the need to manage backend complexities such as audio buffering or latency. Scalability: Real-time voice AI can be deployed across industries and businesses of all sizes – from small customer service teams to global enterprises. Fabio Cerone, Managing Director, Telecommunications at AWS, said, 'We're excited to collaborate with Vonage to bring advanced voice AI capabilities to businesses across industries. By integrating Amazon Nova Sonic with the Vonage Voice API, we're making it easier for organizations to deploy intelligent voice agents at scale, enhance customer engagement, and streamline operations. This collaboration brings Amazon's conversational AI expertise together with Vonage's trusted communications platform to deliver more natural, responsive, and efficient voice experiences.' Christophe Van de Weyer, President and Head of Business Unit API at Vonage, comments, 'As an AWS Partner Network (APN) member, Vonage works closely with the AWS innovation team to create new solutions to benefit enterprise customers. Vonage's latest collaboration with AWS enables organizations to transform how they engage with customers by adopting generative AI solutions that create added value for internal and external communications. By combining Vonage's communications APIs with Amazon Nova's advanced AI, this technology enables businesses to streamline the adoption of intelligent agents, accelerate the modernization of legacy voice systems, and provide a robust platform to deliver exceptional customer experiences with measurable improvements in satisfaction and operational efficiency.' The integration unlocks use cases for deploying voice AI agents in several impactful ways: Customer Support Automation: Voice-enabled AI agents can answer queries, manage appointments, and route calls intelligently, saving valuable human resources for complex interactions. Proactive Outbound Engagement: Dynamic, context-aware outbound calls for reminders, confirmations, or follow-ups provide better customer outreach without compromising personalization. Multilingual Communication: Language detection from Vonage and multilingual synthesis by Amazon Nova Sonic empower businesses to communicate seamlessly across diverse customer bases. Whether it's a small auto repair shop managing bookings or large businesses assisting customers with order logistics, businesses can now deploy smart voice-enabled AI agents and modernize IVR (Interactive Voice Response) systems. Customers and users will therefore enjoy more responsive experiences with reduced delays, without complex interactive dial menus. They get their responses immediately in natural language. Building AI-driven conversational platforms typically requires navigating diverse telephony protocols, streaming pipelines, and AI model management. Vonage's partnership with AWS eliminates these challenges. By embedding Amazon Nova Sonic into Vonage's developer-friendly ecosystem, businesses gain an all-in-one solution to accelerate their AI strategy, enhance customer satisfaction, and maintain a competitive edge in today's fast-paced market. To learn more about Amazon Nova Sonic, check out the AWS News Blog. For more about the Vonage Voice API, visit To experience this exciting collaboration between AWS and Vonage live, find our teams at AWS Summit New York City on July 16, 2025. About VonageVonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit
Yahoo
15-07-2025
- Business
- Yahoo
Vonage Partners with AWS to Unveil AI Voice Agent Integration
HOLMDEL, N.J., July 15, 2025--(BUSINESS WIRE)--Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced a new collaboration with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, a speech-to-speech foundation model that enables more human-like voice conversations, with the Vonage Voice API. This integration will be showcased during AWS Summit New York City on July 16, 2025 and allows businesses to deploy real-time, natural-sounding AI voice agents across telephony, WebRTC, and mobile app channels, helping to enhance customer engagement and operational efficiency. This next-generation AI voice technology is designed to simplify the complexity of building responsive, expressive conversational agents. By combining Vonage's communications infrastructure with Amazon Nova Sonic's low-latency, conversational AI capabilities, businesses across industries can deploy AI-powered voice agents to improve customer experiences. Today's businesses face increasing pressure to deliver exceptional customer experiences while improving operational efficiency. The integrated solution from Vonage and AWS addresses this by providing capabilities that extend beyond traditional contact center solutions, such as: Real-Time Voice Adaption: Amazon Nova Sonic adjusts tone and prosody to enable more natural, context-aware responses. Simplified Development: Developers can connect the Vonage Voice API to Amazon Nova Sonic for seamless conversational AI, reducing the need to manage backend complexities such as audio buffering or latency. Scalability: Real-time voice AI can be deployed across industries and businesses of all sizes - from small customer service teams to global enterprises. Fabio Cerone, Managing Director, Telecommunications at AWS, said, "We're excited to collaborate with Vonage to bring advanced voice AI capabilities to businesses across industries. By integrating Amazon Nova Sonic with the Vonage Voice API, we're making it easier for organizations to deploy intelligent voice agents at scale, enhance customer engagement, and streamline operations. This collaboration brings Amazon's conversational AI expertise together with Vonage's trusted communications platform to deliver more natural, responsive, and efficient voice experiences." Christophe Van de Weyer, President and Head of Business Unit API at Vonage, comments, "As an AWS Partner Network (APN) member, Vonage works closely with the AWS innovation team to create new solutions to benefit enterprise customers. Vonage's latest collaboration with AWS enables organizations to transform how they engage with customers by adopting generative AI solutions that create added value for internal and external communications. By combining Vonage's communications APIs with Amazon Nova's advanced AI, this technology enables businesses to streamline the adoption of intelligent agents, accelerate the modernization of legacy voice systems, and provide a robust platform to deliver exceptional customer experiences with measurable improvements in satisfaction and operational efficiency." The integration unlocks use cases for deploying voice AI agents in several impactful ways: Customer Support Automation: Voice-enabled AI agents can answer queries, manage appointments, and route calls intelligently, saving valuable human resources for complex interactions. Proactive Outbound Engagement: Dynamic, context-aware outbound calls for reminders, confirmations, or follow-ups provide better customer outreach without compromising personalization. Multilingual Communication: Language detection from Vonage and multilingual synthesis by Amazon Nova Sonic empower businesses to communicate seamlessly across diverse customer bases. Whether it's a small auto repair shop managing bookings or large businesses assisting customers with order logistics, businesses can now deploy smart voice-enabled AI agents and modernize IVR (Interactive Voice Response) systems. Customers and users will therefore enjoy more responsive experiences with reduced delays, without complex interactive dial menus. They get their responses immediately in natural language. Building AI-driven conversational platforms typically requires navigating diverse telephony protocols, streaming pipelines, and AI model management. Vonage's partnership with AWS eliminates these challenges. By embedding Amazon Nova Sonic into Vonage's developer-friendly ecosystem, businesses gain an all-in-one solution to accelerate their AI strategy, enhance customer satisfaction, and maintain a competitive edge in today's fast-paced market. To learn more about Amazon Nova Sonic, check out the AWS News Blog. For more about the Vonage Voice API, visit To experience this exciting collaboration between AWS and Vonage live, find our teams at AWS Summit New York City on July 16, 2025. About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit View source version on Contacts Media Contact: Vonage Media RelationsMobile: +44 (0)207 785 8888Email: Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
15-07-2025
- Business
- Business Wire
Vonage Partners with AWS to Unveil AI Voice Agent Integration
HOLMDEL, N.J.--(BUSINESS WIRE)-- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced a new collaboration with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, a speech-to-speech foundation model that enables more human-like voice conversations, with the Vonage Voice API. This integration will be showcased during AWS Summit New York City on July 16, 2025 and allows businesses to deploy real-time, natural-sounding AI voice agents across telephony, WebRTC, and mobile app channels, helping to enhance customer engagement and operational efficiency. "By integrating Amazon Nova Sonic with the Vonage Voice API, we're making it easier for organizations to deploy intelligent voice agents at scale, enhance customer engagement, and streamline operations." Share This next-generation AI voice technology is designed to simplify the complexity of building responsive, expressive conversational agents. By combining Vonage's communications infrastructure with Amazon Nova Sonic's low-latency, conversational AI capabilities, businesses across industries can deploy AI-powered voice agents to improve customer experiences. Today's businesses face increasing pressure to deliver exceptional customer experiences while improving operational efficiency. The integrated solution from Vonage and AWS addresses this by providing capabilities that extend beyond traditional contact center solutions, such as: Real-Time Voice Adaption: Amazon Nova Sonic adjusts tone and prosody to enable more natural, context-aware responses. Simplified Development: Developers can connect the Vonage Voice API to Amazon Nova Sonic for seamless conversational AI, reducing the need to manage backend complexities such as audio buffering or latency. Scalability: Real-time voice AI can be deployed across industries and businesses of all sizes - from small customer service teams to global enterprises. Fabio Cerone, Managing Director, Telecommunications at AWS, said, 'We're excited to collaborate with Vonage to bring advanced voice AI capabilities to businesses across industries. By integrating Amazon Nova Sonic with the Vonage Voice API, we're making it easier for organizations to deploy intelligent voice agents at scale, enhance customer engagement, and streamline operations. This collaboration brings Amazon's conversational AI expertise together with Vonage's trusted communications platform to deliver more natural, responsive, and efficient voice experiences.' Christophe Van de Weyer, President and Head of Business Unit API at Vonage, comments, 'As an AWS Partner Network (APN) member, Vonage works closely with the AWS innovation team to create new solutions to benefit enterprise customers. Vonage's latest collaboration with AWS enables organizations to transform how they engage with customers by adopting generative AI solutions that create added value for internal and external communications. By combining Vonage's communications APIs with Amazon Nova's advanced AI, this technology enables businesses to streamline the adoption of intelligent agents, accelerate the modernization of legacy voice systems, and provide a robust platform to deliver exceptional customer experiences with measurable improvements in satisfaction and operational efficiency.' The integration unlocks use cases for deploying voice AI agents in several impactful ways: Customer Support Automation: Voice-enabled AI agents can answer queries, manage appointments, and route calls intelligently, saving valuable human resources for complex interactions. Proactive Outbound Engagement: Dynamic, context-aware outbound calls for reminders, confirmations, or follow-ups provide better customer outreach without compromising personalization. Multilingual Communication: Language detection from Vonage and multilingual synthesis by Amazon Nova Sonic empower businesses to communicate seamlessly across diverse customer bases. Whether it's a small auto repair shop managing bookings or large businesses assisting customers with order logistics, businesses can now deploy smart voice-enabled AI agents and modernize IVR (Interactive Voice Response) systems. Customers and users will therefore enjoy more responsive experiences with reduced delays, without complex interactive dial menus. They get their responses immediately in natural language. Building AI-driven conversational platforms typically requires navigating diverse telephony protocols, streaming pipelines, and AI model management. Vonage's partnership with AWS eliminates these challenges. By embedding Amazon Nova Sonic into Vonage's developer-friendly ecosystem, businesses gain an all-in-one solution to accelerate their AI strategy, enhance customer satisfaction, and maintain a competitive edge in today's fast-paced market. To learn more about Amazon Nova Sonic, check out the AWS News Blog. For more about the Vonage Voice API, visit To experience this exciting collaboration between AWS and Vonage live, find our teams at AWS Summit New York City on July 16, 2025. About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit
