Latest news with #WebexAIAgent
Time of India
24-06-2025
- Business
- Time of India
ElevenLabs powers voice for Cisco's Webex AI agent
Bringing voice-first, agentic customer support to the enterprise. We're thrilled that ElevenLabs is now powering the voice technology behind the Webex AI Agent . At ElevenLabs, we believe that natural, expressive voice should be the standard for all AI agents. Expressive voices keep customers engaged throughout conversations, allowing agents to deliver meaningful results and create genuine value. We're proud to partner with an industry leader like Cisco to make this vision a reality, bringing voice-first, agentic customer support to the enterprise. Addressing a critical customer experience gap Recent research from Cisco has revealed major gaps between consumer expectations and reality in today's customer service landscape: • Only 25% of customers report being "very satisfied" with their last customer service engagement. • 94% have abandoned interactions due to poor experiences. • 95% would switch brands due to sub-par customer service. The three biggest frustrations? Having to repeatedly explain their issue (54%), dealing with voice or chatbots that aren't intelligent enough to help (48%), and being kept on hold too long (31%). Beyond traditional chatbots Traditional chatbots have often frustrated customers with rigid experiences and an inability to interpret natural language. Webex AI Agent uses large language models (LLMs) to deliver more human-like customer experiences that understand an individual's needs, remember their history, and adapt to their preferences. By integrating ElevenLabs' voice technology, Webex AI Agent can deliver voice interactions that sound and feel like conversing with a real person—thanks to the agent's human-like intonation, inflections and rhythm. What's more, its voice AI can respond to a customer's emotional cues and adapt its delivery — sounding warm and welcoming when needed, or serious and empathetic when the situation calls for it. This new partnership addresses the evolving needs of enterprises by combining advanced voice technology with Cisco's scalable channel support and intuitive design tools — enabling seamless integration with custom knowledge bases and critical backend systems such as CRM, ERP, and HR platforms. Meet the all-new Webex AI Agent 'At Cisco, we're focused on delivering AI-powered customer experiences that are natural, responsive, and scalable,' says Jay Patel, Senior Vice President and General Manager fo Webex Customer Experience Solutions. 'Voice plays a critical role in humanizing these interactions, and ElevenLabs' text-to speech technology has helped us bring greater nuance and clarity to our AI agents. It's a valuable component in our broader strategy to make customer engagement more intuitive and effective. Together, we're delivering human-sounding AI with enterprise grade performance, security and scalability.' 'Our mission is to make AI sound more like us - empathetic, dynamic, real,' adds Mati Staniszewski, CEO and Co-founder of ElevenLabs. 'By joining forces with Cisco, we're ensuring that our innovative technology can meet the complex demands of any enterprise environment, by bridging the gap between life-like AI interactions and the enterprise infrastructure required to deliver them at scale.' As businesses continue to explore the possibilities of AI-powered customer support , the partnership between ElevenLabs and Cisco serves as a powerful example of how voice technology can create more human digital experiences. We're excited to see how Webex AI Agent transforms customer support operations worldwide and look forward to continuing our collaboration with Cisco on future innovations. Cisco Confidential
Time of India
24-06-2025
- Business
- Time of India
Cisco to use ElevenLabs' voice technology for Webex AI Agent solution
NEW DELHI: US telecom gear Cisco will use ElevenLabs ' voice technology for its Webex AI Agent solution, as more customers demand human-like experiences while engaging with artificial intelligence (AI)-driven chatbots, the companies said on Tuesday. Webex AI Agent is a platform for building and deploying AI-powered virtual agents that automate customer interactions through both voice and digital channels. Traditional chatbots offer rigid experiences and are unable to interpret natural languages, contributing to frustrating customer experiences. By contrast, Cisco said its Webex AI Agent uses large language models (LLMs) to deliver more human-like customer experiences. By integrating ElevenLabs' voice technology, Webex AI Agent can deliver voice interactions that sound and feel like conversing with a real person due to the agent's human-like intonation, inflections and rhythm. Furthermore, its voice AI can respond to a customer's emotional cues and adapt its delivery. 'At Cisco, we're focused on delivering AI-powered customer experiences that are natural, responsive, and scalable,' said Jay Patel, senior vice president and general manager for Webex Customer Experience Solutions. 'Voice plays a critical role in humanising these interactions, and ElevenLabs' text-to-speech technology has helped us bring greater nuance and clarity to our AI agents.' A Cisco study earlier found that having to repeatedly explain their issue (54%), dealing with voice or chatbots that are not intelligent enough to help (48%), and being kept on hold too long (31%), are among the top three frustrations of customers. 'Our mission is to make AI sound more like us - empathetic, dynamic, real,' said Mati Staniszewski, CEO and co-founder of ElevenLabs. 'By joining forces with Cisco, we're ensuring that our innovative technology can meet the complex demands of any enterprise environment, by bridging the gap between life-like AI interactions and the enterprise infrastructure required to deliver them at scale.' In January, the New York-headquartered startup raised $180 million in Series C funding, giving it a valuation of $3.3 billion, to advance its AI audio technology, expand research, and develop new products that make voice and sound central to digital interactions. In just two years, ElevenLabs' millions of users have generated 1,000 years of audio content and the company's tools have been adopted by employees at over 60% of Fortune 500 companies, ElevenLabs had said in a statement.
Yahoo
10-06-2025
- Business
- Yahoo
Arista 2.0 Strategy Gaining Traction: Is it the Next Key Growth Driver?
Arista Networks, Inc. ANET is aiming to transform itself into Arista 2.0 cloud and data-driven platforms. The company is benefiting from the expanding cloud networking market, which is led by a strong demand for scalable infrastructure. In addition to high capacity and easy availability, its cloud networking solutions promise predictable performance and programmability, enabling integration with third-party applications for network management, automation and Arista 2.0 strategy is resonating well with customers, with its modern networking platforms being foundational for transformation from silos to centers of data. The strategy comprises three components that are likely to drive growth over the next few years. The first component is focused on plans to invest in core businesses by rolling out new solutions and improved AI (artificial intelligence) offerings. Secondly, Arista aims to emphasize more on software-as-a-service for improved revenue visibility. Last but not least, the company plans to enter adjacent markets to target a broader customer boasts a comprehensive portfolio with the right network architecture for client-to-campus data center cloud and AI networking, backed by three guiding principles. These include the best-in-class, highly proactive products with resilience, zero-touch automation and telemetry with predictive client-to-cloud one-click operations with granular visibility and prescriptive insights for deeper AI algorithms. Cisco Systems, Inc. CSCO is the largest player in the networking space. The company has a strong presence in the router and switch market. It has retained a leadership position in WLAN and Ethernet switching and is rapidly expanding its presence in the network security domain. Cisco provides Next-Generation Network Routers that transport data, voice and video information from one IP network to another. It is expanding its Agentic AI footprint with the introduction of Webex AI Agent, Cisco AI Assistant for Webex Contact Center, Workflow Automation in Cisco AI Assistant for Webex, AI Capabilities in Webex Control Hub and Webex Calling Customer Assist. Its strategy of integrating AI across security and collaboration platforms and developing agentic capabilities across the portfolio is a key catalyst for improving customer Networks Inc. JNPR is taking significant steps to enhance the adoption of its AI-Native Networking Platform through the introduction of its Blueprint for AI-Native Acceleration. This comprehensive framework is designed to simplify and accelerate the deployment and utilization of AI-driven networking solutions, benefiting enterprises across various sectors. By leveraging Juniper's AI-Native Networking Platform, organizations can expect up to an 85% reduction in operational expenses and a 90% decrease in network trouble tickets. The platform's industry-leading AIOps technology is key to delivering these results, providing reliable, measurable and secure connections across all devices and applications. The Blueprint for AI-Native Acceleration further enhances these capabilities, enabling customers to achieve up to nine times faster Price Performance, Valuation and EstimatesArista has surged 27.1% over the past year compared with the industry's growth of 36.8% Image Source: Zacks Investment Research From a valuation standpoint, Arista trades at a forward price-to-sales ratio of 13.63, above the industry. Image Source: Zacks Investment Research The Zacks Consensus Estimate for Arista's earnings for 2025 has increased over the past 60 days. Image Source: Zacks Investment Research Arista currently carries a Zacks Rank #2 (Buy). You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Cisco Systems, Inc. (CSCO) : Free Stock Analysis Report Juniper Networks, Inc. (JNPR) : Free Stock Analysis Report Arista Networks, Inc. (ANET) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research
Tahawul Tech
16-04-2025
- Business
- Tahawul Tech
Cisco innovates with Agentic AI
Cisco unveiled its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create futureproofed experiences for customers, employees and IT teams. Cisco is driving toward a future where AI anticipates customer and employee needs, addresses challenges, fulfils intent and further enhances productivity for all. New agentic AI innovations include the general availability of the Webex AI Agent for enhanced customer experience. Additional solutions announced across Collaboration Devices and the Webex Suite include new workflows in AI Assistant for Webex Suite to streamline employee experiences, Webex Calling Customer Assist, and AirPlay on Cisco Devices for Microsoft Teams Rooms. 'Enterprises are starting to realise the potential of agentic AI. It is reinventing what it means for people and technology to work together across the physical and digital worlds', said Jeetu Patel, Executive Vice President and Chief Product Officer, Cisco. 'Our customers love how Webex AI is built seamlessly into the way you work. Working alongside employees increasing efficiency, improving employee sentiment and enhancing overall customer experiences'. Creating Customer Experience Centres with AI Traditional contact centres, primarily reactive in addressing customer inquiries, are evolving into experience centres where every interaction is an opportunity to provide exceptional interactions with customers. Webex is making this possible with the Webex Customer Experience portfolio with tools like AI Agent and AI Assistant for Contact Centre that seamlessly answer customers' questions and integrate with back-office systems for automated intent fulfilment. New AI solutions include: Webex AI Agent: Now generally available, the Webex AI Agent is a 24/7, self-service solution with natural, human-like interactions. It works alongside human agents to answer routine and high-volume customer questions and executes actions to fulfil customer requests, while eliminating the need for queues or wait times. It integrates out of the box with Webex Contact Centre and combines natural sounding conversational intelligence with real-time automation for customers to resolve issues and queries as if they were speaking or messaging with a human. Now generally available, the Webex AI Agent is a 24/7, self-service solution with natural, human-like interactions. It works alongside human agents to answer routine and high-volume customer questions and executes actions to fulfil customer requests, while eliminating the need for queues or wait times. It integrates out of the box with Webex Contact Centre and combines natural sounding conversational intelligence with real-time automation for customers to resolve issues and queries as if they were speaking or messaging with a human. Cisco AI Assistant for Webex Contact Centre: To improve agent and customer service experiences, the generally available Cisco AI Assistant for Webex Contact Centre has new features planned for Q2 2025, including suggested responses and real-time transcription for agents. These will join previously available features including context transfer summaries, dropped call summaries, Agent Wellbeing, topic analytics and automatic customer satisfaction scores (Auto CSAT). Delivering AI-powered Employee Experiences for End Users and IT In today's digital era, employees expect intelligent and efficient collaboration experiences. AI-powered solutions deliver seamless collaboration and bolster productivity for every employee, from the end users who depend on our products daily to the IT professionals who ensure smooth operations. Employees can use some of these tools as they become available later this year to increase their productivity with workflow automation that streamlines routine tasks, easily customise and manage AI capabilities and insights, and more, including: Workflow Automation in Cisco AI Assistant for Webex: This capability in the Cisco AI Assistant for Webex Suite intends to streamline processes and save time by working across enterprise apps like Salesforce, ServiceNow, and Jira. This enables users to more efficiently complete tasks and automatically share meeting summaries across enterprise apps. This capability in the Cisco AI Assistant for Webex Suite intends to streamline processes and save time by working across enterprise apps like Salesforce, ServiceNow, and Jira. This enables users to more efficiently complete tasks and automatically share meeting summaries across enterprise apps. AI Capabilities in Webex Control Hub: The platform will allow IT admins to easily access, search and manage all AI ecosystems in one place, and to customise them to match their organisation's needs. They will also be able to view analytics on AI usage, trends, and employee adoption metrics within Webex Control Hub. Any employee can be empowered to assist customers with this Webex Calling solution: Webex Calling Customer Assist: This reimagined calling solution aims to empower any employee to assist customers with an AI-powered, modern experience in the Webex app on their desktop or mobile phone. With Customer Assist, local and regional branches including retail stores, bank branches, pharmacies and healthcare clinics can quickly provide great customer experiences, resolve issues and build strong relationships. With the addition of new features available later this year, it intends to provide efficient call routing, AI assistance for agents and supervisors and powerful analytics—all in an easy-to-deploy, cost-effective Webex Calling offering. The Webex ecosystem delivers a seamless integration of AI-driven innovations and collaboration tools, enhancing user experiences with secure, flexible, and rich interactions across workspaces: Apple AirPlay on Cisco Devices will be available soon for Microsoft Teams Rooms, enabling instant wireless content sharing from iPhone, iPad or Mac to Cisco Devices. on Cisco Devices will be available soon for Microsoft Teams Rooms, enabling instant wireless content sharing from iPhone, iPad or Mac to Cisco Devices. Now generally available, Cisco Spatial Meetings allows users to turn any space equipped with a Cisco Room Bar Pro into an immersive studio with Webex for Apple Vision Pro. allows users to turn any space equipped with a Cisco Room Bar Pro into an immersive studio with Webex for Apple Vision Pro. With connectors across many enterprise apps such as Outlook, Salesforce, and ServiceNow —made possible with Glean —users can enhance discussions, search Webex, and speed up decision-making with knowledge graphs and connectors. and —made possible with —users can enhance discussions, search Webex, and speed up decision-making with knowledge graphs and connectors. Native Epic integration for Webex Contact Centre, expected to be in beta this month, will enable contact centre agents to access patient information more easily as they manage interactions within the popular electronic health record (EHR) software. Image Credit: Cisco
Zawya
15-04-2025
- Business
- Zawya
Cisco paves the way with agentic AI collaboration
Furthering Cisco's agentic AI journey, Cisco expands its Collaboration portfolio to include the general availability of Webex AI Agent to improve customer experiences. With new Cisco AI Assistant for Webex Contact Center updates and Webex AI Agent availability, Cisco is transforming contact centers into customer experience centers. New solutions for end users and IT teams include Webex Calling Customer Assist, new features within Webex Control Hub, and new workflow automation solutions for the Cisco AI Assistant for Webex. DUBAI, United Arab Emirates – Cisco unveiled its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create futureproofed experiences for customers, employees and IT teams. Cisco is driving toward a future where AI anticipates customer and employee needs, addresses challenges, fulfils intent and further enhances productivity for all. New agentic AI innovations include the general availability of the Webex AI Agent for enhanced customer experience. Additional solutions announced across Collaboration Devices and the Webex Suite include new workflows in AI Assistant for Webex Suite to streamline employee experiences, Webex Calling Customer Assist, and AirPlay on Cisco Devices for Microsoft Teams Rooms. 'Enterprises are starting to realize the potential of agentic AI. It is reinventing what it means for people and technology to work together across the physical and digital worlds,' said Jeetu Patel, Executive Vice President and Chief Product Officer, Cisco. 'Our customers love how Webex AI is built seamlessly into the way you work. Working alongside employees increasing efficiency, improving employee sentiment and enhancing overall customer experiences.' Creating Customer Experience Centers with AI Traditional contact centers, primarily reactive in addressing customer inquiries, are evolving into experience centers where every interaction is an opportunity to provide exceptional interactions with customers. Webex is making this possible with the Webex Customer Experience portfolio with tools like AI Agent and AI Assistant for Contact Center that seamlessly answer customers' questions and integrate with back-office systems for automated intent fulfillment. New AI solutions include: Webex AI Agent: Now generally available, the Webex AI Agent is a 24/7, self-service solution with natural, human-like interactions. It works alongside human agents to answer routine and high-volume customer questions and executes actions to fulfil customer requests, while eliminating the need for queues or wait times. It integrates out of the box with Webex Contact Center and combines natural sounding conversational intelligence with real-time automation for customers to resolve issues and queries as if they were speaking or messaging with a human. Cisco AI Assistant for Webex Contact Center: To improve agent and customer service experiences, the generally available Cisco AI Assistant for Webex Contact Center has new features planned for Q2 2025, including suggested responses and real-time transcription for agents. These will join previously available features including context transfer summaries, dropped call summaries, Agent Wellbeing, topic analytics and automatic customer satisfaction scores (Auto CSAT). Delivering AI-Powered Employee Experiences for End Users and IT In today's digital era, employees expect intelligent and efficient collaboration experiences. AI-powered solutions deliver seamless collaboration and bolster productivity for every employee, from the end users who depend on our products daily to the IT professionals who ensure smooth operations. Employees can use some of these tools as they become available later this year to increase their productivity with workflow automation that streamlines routine tasks, easily customize and manage AI capabilities and insights, and more, including: Workflow Automation in Cisco AI Assistant for Webex: This capability in the Cisco AI Assistant for Webex Suite intends to streamline processes and save time by working across enterprise apps like Salesforce, ServiceNow, and Jira. This enables users to more efficiently complete tasks and automatically share meeting summaries across enterprise apps. AI Capabilities in Webex Control Hub: The platform will allow IT admins to easily access, search and manage all AI ecosystems in one place, and to customize them to match their organization's needs. They will also be able to view analytics on AI usage, trends, and employee adoption metrics within Webex Control Hub. Any employee can be empowered to assist customers with this Webex Calling solution: Webex Calling Customer Assist: This reimagined calling solution aims to empower any employee to assist customers with an AI-powered, modern experience in the Webex app on their desktop or mobile phone. With Customer Assist, local and regional branches including retail stores, bank branches, pharmacies and healthcare clinics can quickly provide great customer experiences, resolve issues and build strong relationships. With the addition of new features available later this year, it intends to provide efficient call routing, AI assistance for agents and supervisors and powerful analytics—all in an easy-to-deploy, cost-effective Webex Calling offering. The Webex ecosystem delivers a seamless integration of AI-driven innovations and collaboration tools, enhancing user experiences with secure, flexible, and rich interactions across workspaces: Apple AirPlay on Cisco Devices will be available soon for Microsoft Teams Rooms, enabling instant wireless content sharing from iPhone, iPad or Mac to Cisco Devices. Now generally available, Cisco Spatial Meetings allows users to turn any space equipped with a Cisco Room Bar Pro into an immersive studio with Webex for Apple Vision Pro. With connectors across many enterprise apps such as Outlook, Salesforce, and ServiceNow —made possible with Glean —users can enhance discussions, search Webex, and speed up decision-making with knowledge graphs and connectors. Native Epic integration for Webex Contact Center, expected to be in beta this month, will enable contact center agents to access patient information more easily as they manage interactions within the popular electronic health record (EHR) software.
