Latest news with #ZeroBureaucracy
Zawya
a day ago
- Business
- Zawya
Ministry of Sports organises second ‘Customer Councils' session of 2025
UAE: The Ministry of Sports convened the second 'Customer Councils' session of 2025, as part of its commitment to strengthening partnerships with private sector sports organisations and national federations. In line with the 'We the UAE 2031' vision under the 'Forward Ecosystem' pillar, the session sought to advance the goals of the Zero Bureaucracy programme by improving the quality of sports services provided to customers, as well as streamlining sports licensing services. Held at the Oxygen Gym in Dubai, the second edition of the council was attended by specialised teams from the Ministry of Sports and over 30 representatives from the National Paralympic Committee, Dubai Sports Council, Sharjah Sports Council, and Fujairah Municipality, and various sports clubs, private sports centres and sports federations. The Ministry of Sports emphasized that the second Customer Councils of 2025 reflected the Ministry's aim to promote a customer-driven approach in service design. As a vital part of the long-term growth and development of the sporting ecosystem, we highly prioritise enhancing the private sector's contributions to the advancement of sporting activities. We believe that customers are best equipped to identify challenges and present ideas that elevate services. In line with this, we are committed to holding 'Customer Councils' as open and direct forums for creativity and innovation, placing the customer at the forefront of development processes. In an effort to streamline the process, the Ministry highlighted that the elimination of redundant documentation and requirements, which reduces the number of data fields needed to obtain services, as well as the use of state-of-the-art technologies in the Sportifai platform. It further reaffirmed that the Ministry's goal to deliver an integrated and smart experience that enhances customer satisfaction, elevates performance efficiency, and strengthens institutional governance frameworks in the national sports sector. Participants emphasised the significance of holding these councils on a regular basis, as they serve as an ideal practical platform for exchanging experiences and ideas, accelerating service improvements, encouraging innovation in the sports sector, and establishing an efficient and sustainable sports environment. They also commended the Ministry's commitment towards the initiative and its efforts to strengthen the sporting ecosystem. Following the session, specialised work teams within the Ministry reviewed and analysed the feedback and suggestions made by representatives of sports organisations to categorise these insights and pinpoint any possible gaps in service delivery. The 'Customer Councils' session represents the Ministry's proactive efforts to create a flexible, intelligent and integrated sports service system that is transparent and simple to navigate. They are governed in accordance with the authorised guidelines established by the 'Emirates Programme for Excellence in Government Services,' in an open, innovation-driven environment that focuses on shaping smart and integrated sports services. -Ends-
Khaleej Times
3 days ago
- Business
- Khaleej Times
UAE to use customer complaints to improve services, integrate AI
Waiting less, submitting fewer documents, and completing services with fewer steps: These are the key changes residents can expect as the government moves into the next phase of its zero bureaucracy programme, now powered by generative AI and direct customer feedback. Officials say the goal is to eliminate digital friction, simplify procedures, and design services around actual user experiences rather than internal processes. 'Customers are the main drivers of improvement. We're using their feedback to cut unnecessary steps, eliminate redundant approvals, and improve efficiency,' Younis Haji AlKhoori, Undersecretary of the Ministry of Finance and Fatima Yousif Al Naqbi, Acting Assistant Undersecretary for the Support Services Sector told Khaleej Times. Stay up to date with the latest news. Follow KT on WhatsApp Channels. As the UAE Ministry of Finance is launching the second phase of its 'Zero Government Bureaucracy' programme, using direct customer feedback and generative AI to simplify government services. The initiative aims to reduce waiting times, cut down on paperwork, and eliminate unnecessary procedures. As part of the new phase, the Ministry has established a 'Customer Council' to identify real-world challenges faced by users and develop practical solutions based on their experiences. The second phase shifts focus from traditional procedural bottlenecks to issues within digital platforms, including repetitive form submissions, multiple approvals, and document uploads. The Ministry is now integrating generative AI to automate and simplify these interactions. While specific services were not named, officials said the reforms apply across various federal platforms. Fatima Yousif Al Naqbi, Acting Assistant Undersecretary for the Support Services Sector, said the Ministry is applying lessons from the first phase to deepen reforms in the second. 'We've learned that listening to customers is crucial. In this phase, we're using generative AI to reduce the effort required from the user; no more repetitive form-filling or uploading documents. It's about making services smoother, faster, and more intuitive,' she said. She added that initial improvements are already visible. 'We've seen fewer steps, reduced processing times, and higher customer satisfaction in the first phase. The second cycle will build on that momentum,' she said. The Ministry will hold three Customer Councils through the year of 2025. Each phase will focus on identifying challenges, redesigning the customer journey using participatory methods, and testing solutions before rollout. In parallel, the Ministry is also conducting an internal awareness campaign to train staff on streamlining procedures and fostering a culture of efficiency. The Ministry was recently awarded the 'Zero Government Bureaucracy Award' in the 'Engaging People' category, recognising its efforts to integrate customer insights into policy and service improvements.
Zawya
25-06-2025
- Business
- Zawya
Ministry of Sports holds its first of the ‘Customer Councils' of 2025
United Arab Emirates - The Ministry of Sports held its first of the 'Customer Councils' of 2025, under the Zero Bureaucracy Program. This reflects the Ministry's commitment to improving government services and boosting operational efficiency across the sports sector. The session was attended by H.E. Dr. Ahmad Belhoul Al Falasi, Minister of Sports, and H.E. Ghanim Mubarak El-Hajeri, Undersecretary of the Ministry of Sports, alongside more than 40 representatives of national sports federations. The Council reflected the Ministry of Sport's dedication to strengthening partnerships with relevant entities within the national sports ecosystem and supporting government directives to prioritise customers while designing and developing services. This aligns with the objectives of the 'We the UAE 2031' vision, which aims to position the UAE as one of the world's most efficient and leading governments. H.E. Dr. Ahmad Belhoul Al Falasi, Minister of Sports, emphasized that organizing the first Customer Council for 2025 reflects the Ministry's commitment to involving customers in the development of sports services. He stated: "At the Ministry of Sports, we operate according to a participatory approach based on innovation, integration, and flexibility. We believe that true development begins with the customer, who is best positioned to identify challenges and propose practical solutions based on their daily experience. In this context, Customer Councils serve as a key tool for direct engagement, identifying areas for improvement, and adopting proposals that simplify procedures and reduce administrative burdens on customers, in alignment with the 'Zero Bureaucracy' program, thereby contributing to the UAE Government's journey toward global leadership in delivering services that meet and exceed customer expectations." H.E. added: "In the same vein, we recently launched the 'Sportifai' digital transformation platform, which primarily aims to digitize processes and accelerate their completion to facilitate access to services. The platform also provides data to all sports entities in the country and connects them within a unified ecosystem, utilizing the latest technologies based on artificial intelligence and precise data. Through this integration of direct engagement and digital transformation, we aim to offer a seamless, equitable, and flexible experience for all users, while also enhancing service efficiency to support the future of Emirati sports." Sportifai is the national platform launched by the Ministry of Sports to strengthen governance across the entire sports sector and to offer smart services that simplify the customer journey by reducing unnecessary documentation and requirements for obtaining services. It connects athletes and sports entities through a comprehensive digital ecosystem that includes academies, federations, clubs, and schools. The platform also serves as the digital incubator for several other platforms and services, including the "Talent Committee" platform, which tracks athletes' journeys from early stages to elite professionalism, along with other integrated services that will empower federations both technically and administratively. The 'Customer Councils' is one of several innovative government tools designed to enhance communication with stakeholders. It provides an open and inclusive platform for exchanging ideas, addressing challenges, and identifying development opportunities that support the evolution of the sports service landscape, improve and accelerate procedures, and increase partner and stakeholder satisfaction. Following the Council, dedicated teams within the Ministry of Sports responsible for service development and bureaucracy reduction began reviewing the proposals and feedback submitted by federation representatives. These are being prioritised for implementation to support operational excellence and raise service quality across the board. These Councils are part of the Ministry's wider efforts to enhance user experiences, streamline administrative procedures, reduce documentation, and expand access to efficient, tech-enabled sports services supported by technology and artificial intelligence. These initiatives reflect the UAE's commitment to international standards of public service delivery. For further information, please contact: Orient Planet Group (OPG) Email: media@ Website:
Hi Dubai
17-06-2025
- Business
- Hi Dubai
Mohammed bin Rashid Launches Second Phase of Zero Bureaucracy Programme to Streamline UAE Government Services
His Highness Sheikh Mohammed bin Rashid Al Maktoum has announced the launch of the second phase of the UAE's Zero Government Bureaucracy programme, reaffirming the country's commitment to building a globally leading, efficient, and citizen-centric model of government service delivery. Unveiled at a high-level event in Dubai, the second phase builds on the success of the programme's initial rollout, which cut service delivery times by over 70%, eliminated more than 4,000 unnecessary procedures, and saved the public an estimated 12 million hours and AED 1.12 billion annually. The initiative, overseen by over 30 government entities and 690 teams, aims to eliminate complexity across services by leveraging advanced technologies and best practices. The new phase targets the complete removal of digital bureaucracy, greater system integration, and the modernization of all digital applications. 'We are working toward a government without complexity, services without waiting times, and results that tangibly improve people's lives,' said Sheikh Mohammed. He praised the collective efforts of the entities involved, calling their contributions a model for future governance. Minister of Cabinet Affairs Mohammed Al Gergawi emphasized that the programme aligns with the leadership's vision to enhance citizen services through simplification and innovation. He noted that the coming phase will focus on digital uptime, data sharing, and seamless collaboration across agencies. The event also recognized top-performing teams, with the Ministry of Justice receiving top honours. A special dialogue explored the programme's positive impact on the private sector, highlighting the broader economic and social benefits of streamlined governance. Launched in November 2023, the Zero Bureaucracy programme marks a major step in the UAE's journey to redefine public service and drive a future-ready, agile government. News Source: Emirates News Agency
Arabian Business
16-06-2025
- Business
- Arabian Business
UAE launches Phase 2 of Zero Bureaucracy Programme as it slashes red tape and boosts efficiency
The UAE has launched Phase 2 of the Zero Bureaucracy Programme as it aims to create the world's most efficient government. Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister of the UAE, and Ruler of Dubai, officially launched the project. Speaking at a high-level event attended by over 200 ministers and federal directors, Sheikh Mohammed reaffirmed the UAE's commitment to becoming a global model for efficient, citizen-centric governance under the leadership of President His Mohamed bin Zayed Al Nahyan. UAE Zero Bureaucracy Programme Phase 2 Sheikh Mohammed said: 'Today we launch the second phase of the Zero Government Bureaucracy programme, a national project designed to create simpler, faster, and more impactful government services. In its first phase, the programme reduced service delivery time by over 70 per cent, eliminated more than 4,000 unnecessary procedures, and saved customers over 12 million hours. 'We are grateful to the over 30 government entities and 690 teams involved in streamlining government procedures. Today we expand these efforts, focusing on eliminating digital bureaucracy to realize our goal: a government without complexity, services without waiting times, and results that tangibly improve people's lives.' Launched in November 2023, the Zero Bureaucracy Programme has already delivered significant impact: Over 4,000 unnecessary procedures eliminated Service delivery times cut by more than 70% 12 million hours saved annually for customers and businesses AED1.12bn ($305m) saved each year 200 million government transactions streamlined 30 government entities and 690 teams involved AED7m ($1.9m) in awards given to top-performing entities The programme's first phase also introduced major changes in how government teams re-engineer internal processes, making services more responsive, citizen-friendly, and digitally integrated. What's new in Phase 2? The second phase of the Zero Bureaucracy programme will focus on: Eradicating digital bureaucracy by streamlining online processes Ensuring 24/7 uptime for all government digital platforms Modernising and integrating all digital systems using AI Removing redundancies between government entities Enhancing digital customer experience through better data sharing and joint innovations Adopting international best practices for service delivery Mohammad Al Gergawi, Minister of Cabinet Affairs, said: 'The results of the previous phase represent a new, more effective model for government operations, by leveraging internal teams to re-engineer processes and enhance service efficiency. 'More importantly, this translated to over 12 million hours and AED 1.12 billion saved annually for the public, customers, businesses, and investors.' Mohammed bin Taliah, Chief of Government Services in the UAE Government, outlined the second phase of the programme, which aims to further eliminate unnecessary procedures and requirements, eradicate digital bureaucracy, and remove redundant or unnecessary requirements. He explained that the next phase will focus on enhancing government integration, data sharing, developing innovative joint solutions, and adopting leading business practices. During a panel session titled 'Zero Bureaucracy and the Private Sector,' leaders from Tadawi Healthcare Group and MAF Properties discussed the direct benefits of streamlined government procedures on efficiency, service quality, and business performance. The Zero Bureaucracy initiative is part of the UAE's wider transformation agenda, supporting national strategies to create a pro-business, talent-friendly, and globally competitive society. It aligns with long-term goals to boost non-oil GDP, attract innovation, and make the UAE a global benchmark for smart governance.
