Latest news with #ZeroBureaucracyProgram
Web Release
4 days ago
- Business
- Web Release
Ministry of Sports holds its first of the ‘Customer Councils' of 2025 to enhance sports services in line with customers' expectations
Ministry of Sports holds its first of the 'Customer Councils' of 2025 to enhance sports services in line with customers' expectations The Ministry of Sports held its first of the 'Customer Councils' of 2025, under the Zero Bureaucracy Program. This reflects the Ministry's commitment to improving government services and boosting operational efficiency across the sports sector. The session was attended by H.E. Dr. Ahmad Belhoul Al Falasi, Minister of Sports, and H.E. Ghanim Mubarak El-Hajeri, Undersecretary of the Ministry of Sports, alongside more than 40 representatives of national sports federations. The Council reflected the Ministry of Sport's dedication to strengthening partnerships with relevant entities within the national sports ecosystem and supporting government directives to prioritise customers while designing and developing services. This aligns with the objectives of the 'We the UAE 2031' vision, which aims to position the UAE as one of the world's most efficient and leading governments. H.E. Dr. Ahmad Belhoul Al Falasi, Minister of Sports, emphasized that organizing the first Customer Council for 2025 reflects the Ministry's commitment to involving customers in the development of sports services. He stated: 'At the Ministry of Sports, we operate according to a participatory approach based on innovation, integration, and flexibility. We believe that true development begins with the customer, who is best positioned to identify challenges and propose practical solutions based on their daily experience. In this context, Customer Councils serve as a key tool for direct engagement, identifying areas for improvement, and adopting proposals that simplify procedures and reduce administrative burdens on customers, in alignment with the 'Zero Bureaucracy' program, thereby contributing to the UAE Government's journey toward global leadership in delivering services that meet and exceed customer expectations.' H.E. added: 'In the same vein, we recently launched the 'Sportifai' digital transformation platform, which primarily aims to digitize processes and accelerate their completion to facilitate access to services. The platform also provides data to all sports entities in the country and connects them within a unified ecosystem, utilizing the latest technologies based on artificial intelligence and precise data. Through this integration of direct engagement and digital transformation, we aim to offer a seamless, equitable, and flexible experience for all users, while also enhancing service efficiency to support the future of Emirati sports.' Sportifai is the national platform launched by the Ministry of Sports to strengthen governance across the entire sports sector and to offer smart services that simplify the customer journey by reducing unnecessary documentation and requirements for obtaining services. It connects athletes and sports entities through a comprehensive digital ecosystem that includes academies, federations, clubs, and schools. The platform also serves as the digital incubator for several other platforms and services, including the 'Talent Committee' platform, which tracks athletes' journeys from early stages to elite professionalism, along with other integrated services that will empower federations both technically and administratively. The 'Customer Councils' is one of several innovative government tools designed to enhance communication with stakeholders. It provides an open and inclusive platform for exchanging ideas, addressing challenges, and identifying development opportunities that support the evolution of the sports service landscape, improve and accelerate procedures, and increase partner and stakeholder satisfaction. Following the Council, dedicated teams within the Ministry of Sports responsible for service development and bureaucracy reduction began reviewing the proposals and feedback submitted by federation representatives. These are being prioritised for implementation to support operational excellence and raise service quality across the board. These Councils are part of the Ministry's wider efforts to enhance user experiences, streamline administrative procedures, reduce documentation, and expand access to efficient, tech-enabled sports services supported by technology and artificial intelligence. These initiatives reflect the UAE's commitment to international standards of public service delivery.
Mid East Info
5 days ago
- Business
- Mid East Info
Ministry of Sports holds its first of the ‘Customer Councils' of 2025 to enhance sports services in line with customers' expectations
United Arab Emirates, Wednesday,June 2025- The Ministry of Sports held its first of the 'Customer Councils' of 2025, under the Zero Bureaucracy Program. This reflects the Ministry's commitment to improving government services and boosting operational efficiency across the sports sector. The session was attended by H.E. Dr. Ahmad Belhoul Al Falasi, Minister of Sports, and H.E. Ghanim Mubarak El-Hajeri, Undersecretary of the Ministry of Sports, alongside more than 40 representatives of national sports federations. The Council reflected the Ministry of Sport's dedication to strengthening partnerships with relevant entities within the national sports ecosystem and supporting government directives to prioritise customers while designing and developing services. This aligns with the objectives of the 'We the UAE 2031' vision, which aims to position the UAE as one of the world's most efficient and leading governments. H.E. Dr. Ahmad Belhoul Al Falasi, Minister of Sports, emphasized that organizing the first Customer Council for 2025 reflects the Ministry's commitment to involving customers in the development of sports services. He stated: 'At the Ministry of Sports, we operate according to a participatory approach based on innovation, integration, and flexibility. We believe that true development begins with the customer, who is best positioned to identify challenges and propose practical solutions based on their daily experience. In this context, Customer Councils serve as a key tool for direct engagement, identifying areas for improvement, and adopting proposals that simplify procedures and reduce administrative burdens on customers, in alignment with the 'Zero Bureaucracy' program, thereby contributing to the UAE Government's journey toward global leadership in delivering services that meet and exceed customer expectations.' H.E. added: 'In the same vein, we recently launched the 'Sportifai' digital transformation platform, which primarily aims to digitize processes and accelerate their completion to facilitate access to services. The platform also provides data to all sports entities in the country and connects them within a unified ecosystem, utilizing the latest technologies based on artificial intelligence and precise data. Through this integration of direct engagement and digital transformation, we aim to offer a seamless, equitable, and flexible experience for all users, while also enhancing service efficiency to support the future of Emirati sports.' Sportifai is the national platform launched by the Ministry of Sports to strengthen governance across the entire sports sector and to offer smart services that simplify the customer journey by reducing unnecessary documentation and requirements for obtaining services. It connects athletes and sports entities through a comprehensive digital ecosystem that includes academies, federations, clubs, and schools. The platform also serves as the digital incubator for several other platforms and services, including the 'Talent Committee' platform, which tracks athletes' journeys from early stages to elite professionalism, along with other integrated services that will empower federations both technically and administratively. The 'Customer Councils' is one of several innovative government tools designed to enhance communication with stakeholders. It provides an open and inclusive platform for exchanging ideas, addressing challenges, and identifying development opportunities that support the evolution of the sports service landscape, improve and accelerate procedures, and increase partner and stakeholder satisfaction. Following the Council, dedicated teams within the Ministry of Sports responsible for service development and bureaucracy reduction began reviewing the proposals and feedback submitted by federation representatives. These are being prioritised for implementation to support operational excellence and raise service quality across the board. These Councils are part of the Ministry's wider efforts to enhance user experiences, streamline administrative procedures, reduce documentation, and expand access to efficient, tech-enabled sports services supported by technology and artificial intelligence. These initiatives reflect the UAE's commitment to international standards of public service delivery.
Time Out Dubai
17-06-2025
- Business
- Time Out Dubai
Sheikh Mohammed launches phase 2 of UAE's Zero Bureaucracy Programme
The United Arab Emirates has launched the second phase of its Zero Bureaucracy Programme, which aims to fully eliminate digital bureaucracy. Launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the programme aims to cut the red tape when applying for vital government services. In its first phase, the programme eliminated more than 4,000 unnecessary procedures and saved the public a collective 12 million hours of time. More than 30 national government entities were involved in streamlining government procedures, as delivery times were reduced by more than 70 percent. In the second phase of the plans, the UAE aims to improve the lives of residents by completely cutting waiting times. Mohammed bin Rashid: Today, we launched the second phase of the Zero Bureaucracy Program in the UAE Government — a national initiative to inspire government services that are simpler, faster, and more impactful. In the first phase, we reduced service delivery time by over 70%,… — Dubai Media Office (@DXBMediaOffice) June 16, 2025 Phase Two of the Zero Bureaucracy Programme Phase two will see the modernisation of all government digital systems and the integration of artificial intelligence across the board, which the government says will streamline online processes and applications. The Zero Bureaucracy Programme will also continue to eliminate unnecessary government procedures and services. Plans will further remove redundancies between entities and abolish all non-essential burdens and requirements. The second phase will focus on enhancing government integration, data sharing, developing joint solutions between departments and adopting leading business practices. It aims to introduce a 24-hour uptime for digital systems as the norm and enhance the overall digital customer experience. Launched in November 2023, the UAE Zero Government Bureaucracy programme simplifies and streamlines procedures, eliminating unnecessary requirements. The first phase targeted a reduction of 2,000 government procedures, but doubled this target, and a 50% decrease in processing times. The first phase streamlined 200 million annual transactions, saving customers and businesses 12 million hours and Dhs1.12 billion annually. (Credit: Pexels) Speaking at a launch event held in Dubai for the second phase of the programme, Sheikh Mohammed bin Rashid said the programme is helping achieve the goal of a government without complexity. He said: 'Today we launch the second phase of the Zero Government Bureaucracy programme, a national project designed to create simpler, faster, and more impactful government services. 'In its first phase, the programme reduced service delivery time by over 70 percent, eliminated more than 4,000 unnecessary procedures, and saved customers over 12 million hours. 'We are grateful to the over 30 government entities and 690 teams involved in streamlining government procedures. 'Today, we expand these efforts, focusing on eliminating digital bureaucracy to realise our goal: a government without complexity, services without waiting times, and results that tangibly improve people's lives.' You might also like: Dubai announces 4-day work week and reduced hours Check if you're eligible UAE public holidays: Every long weekend to look forward to in 2025 The dates to know Islamic New Year 2025: UAE announces official public holiday date And when the exact start of Islamic New Year will be confirmed
Time of India
13-06-2025
- Business
- Time of India
In UAE, AI now issues work permits in seconds, zero bureaucracy, zero paperwork
With over 100 digital services live 24/7, MoHRE's AI now grants work permits in seconds/ Image: UAE MoHRE The Ministry of Human Resources and Emiratisation (MoHRE) has unveiled a major leap in its digital transformation strategy, introducing fully automated, AI-driven work permit services as part of its mission to deliver best-in-class services for both private sector companies and individual users. Underpinning this transformation is MoHRE's use of artificial intelligence to automatically issue work permits for establishments, eliminating manual applications and slashing document requirements by 100%. The move represents a paradigm shift in the Ministry's service delivery model, setting a new benchmark for efficiency, accuracy, and customer satisfaction. Seamless Smart Services: AI Takes the Lead As part of its broader vision to enhance labour market competitiveness, MoHRE has rolled out an extensive suite of smart and automated services. These include: Real-time issuance, cancellation, and amendment of work permits and employment contracts, all handled entirely by AI systems, without human intervention. Issuance of 'To Whom It May Concern' certificates for domestic workers, available in multiple languages via MoHRE's digital platforms, removing the need for physical center visits. Online cancellation of absence-from-work complaints for both domestic and private sector workers. MoHRE has also streamlined legal and administrative processes: Through its Labour Consultation and Claims Center, the Ministry provides simplified access to legal guidance and claims filing. Farm and ranch owners can now open establishment files digitally, using intuitive and secure tools provided by the Ministry. Zero Bureaucracy: A Policy in Action These innovations are a key component of the UAE government's 'Zero Bureaucracy Program', and adhere to the 'Ask Once' principle, a national commitment to eliminate repetitive paperwork and make services fully automated and user-friendly. For example: New work permits for domestic workers are now issued automatically through integrated government systems, requiring no additional documentation or physical procedures. This aligns with the UAE's National Strategy for Artificial Intelligence, where digital transformation and operational agility are prioritized across public sector services. Today, MoHRE offers more than 100 digital services, all accessible 24/7 via its official website and mobile app, maintaining the highest standards in security, reliability, and usability. Measurable Results and Enhanced Engagement MoHRE has made notable strides in executing the Zero Bureaucracy Program, aiming to: Increase government efficiency Enhance service responsiveness Improve overall service quality Elevate the UAE's global competitiveness A key driver of this progress is 'Tawasul', MoHRE's official communication platform. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like 5 Books Warren Buffett Wants You to Read In 2025 Blinkist: Warren Buffett's Reading List Undo Operating across 14 digital channels, Tawasul runs on a unified and secure infrastructure, giving users easy access to clear, transparent, and real-time support. Since launching in 2022, Tawasul has seen: Conversion of 11 services into proactive formats Introduction of 9 instant services These changes are directly informed by user feedback. MoHRE actively encourages customers to share challenges, suggest improvements, and help prioritize services. The Ministry has consistently implemented these ideas, reflecting its agile and responsive approach to policymaking and execution. Building a Future-Ready Public Service Ecosystem Looking ahead, MoHRE is focused on continually refining and expanding its digital infrastructure to meet the evolving needs of the private sector and align with the country's sustainable development goals. This transformation is not limited to technology alone, it is also driven by internal capacity-building, including: Ongoing staff training Upskilling programs Enhanced internal performance standards Backed by a robust legal and policy framework, cutting-edge infrastructure, and a globally competitive labour environment, the Ministry is solidifying the UAE's standing as a premier destination for living, working, and investing.
Gulf News
28-04-2025
- Business
- Gulf News
MoHRE launches ‘Digital Wallet' to provide integrated financial services to companies
Dubai: The Ministry of Human Resources and Emiratisation (MoHRE), in collaboration with Abu Dhabi Islamic Bank (ADIB), has unveiled the 'Digital Wallet' as part of its ambitious digital services initiative. This new service aims to enhance government service efficiency and aligns with the UAE's strategy for comprehensive digital transformation across all government services. The 'Digital Wallet' allows corporate customers to instantly settle fees and financial obligations for MoHRE services. By linking MoHRE with ADIB, the wallet offers a fully integrated financial solution, optimising service delivery and adding value for its users. Register Mohammed Saqr Al Nuaimi, Assistant Undersecretary for Support Services at MoHRE, encouraged companies to register for the wallet through MoHRE's platform, using the 'Electronic Wallet Registration for Companies' service. Once approved by the bank, companies can begin using the wallet for seamless payments. The wallet's launch represents the first phase of a broader service expansion, which will eventually include multiple banking options. This initiative aims to promote financial inclusion while supporting the Ministry's strategy to enhance the UAE's business environment, competitiveness, and attractiveness as a global investment hub. He added that the Ministry's commitment to digital transformation, including the expansion of the Zero Bureaucracy Program, which integrates services across various entities. This is in line with MoHRE's goal to streamline operations, elevate customer experiences, and reinforce the UAE's global leadership in government innovation.
