Latest news with #bankinginnovation
CNA
2 days ago
- Business
- CNA
Shaping Tomorrow - What it means to be the People's Bank
02:00 Min As the financial habits of Singaporeans evolve, so too must banks innovate to meet the changing needs of their customers. Head of POSB Nelson Neo shares how the institution places people first even as it adapts to new ways of banking. Shaping Tomorrow About the show: SG60: Shaping Tomorrow is a compelling video series that brings to life the Singapore stories of our most cherished brands. Through their journeys, they reflect on their past, celebrate their present achievements, and reaffirm their commitment to shaping the future of our Little Red Dot. Join us as we honor the legacy, embrace the now, and build tomorrow—together.
Yahoo
4 days ago
- Business
- Yahoo
Hong Leong Bank Launches Next-Generation Branches Designed for Enhanced Customer Experience and Interpersonal Connection
The Bank's innovative restructuring of its branch network has also led to winning the Best Branch Transformation Initiative in Asia Pacific award by The Asian Banker KUALA LUMPUR, Malaysia, July 16, 2025 /PRNewswire/ -- As part of Hong Leong Bank's ("HLB" or "the Bank") bankwide transformation plan, the Bank has unveiled the latest chapter in its ambitious branch transformation initiative with the unveiling of its next-generation branches. These include reimagined flagship branches in Old Klang Road, Cheras, and Kota Damansara, alongside a renewed branch in Cheng, Melaka. This comprehensive branch transformation builds on the success of the iconic Light Street branch in Penang launched exactly one year ago and the innovative Meet @ HLB concept introduced in Eco Majestic, Semenyih early this year. In a resounding testament to its innovative branch banking approach, HLB has also been awarded the Best Branch Transformation Initiative in Asia Pacific 2025 award by The Asian Banker. This prestigious recognition underscores the Bank's leadership in redefining the physical banking experience and its unwavering commitment to customer-centricity. Kevin Lam, Group Managing Director and CEO of HLB, commented on the Bank's strategic imperative to transcend branch banking model, as HLB works towards becoming the Best Run Bank in Malaysia. "As a Digital Bank Plus Much More, we're reimagining our physical branches as a "one-stop centre". Here, you can address all your financial needs, from setting up your children's first savings account to comprehensive legacy planning and supporting your business growth with SME loans and green financing. We're also collaborating with other Hong Leong Financial Group companies to offer an extended range of products and services, including comprehensive insurance services and advisory centers, ensuring all your banking needs can be met under one roof. This creates a truly hybrid banking model, where our physical presence amplifies our digital capabilities by serving as centers for complex financial advisory, in-person portfolio management, and relationship building." To achieve this excellence in efficiency and customer experience, HLB's reimagined branches are meticulously designed to foster an inviting, warm, and friendly atmosphere, where comfortable interiors encourage meaningful conversations about customers' financial futures. "This is where human connection truly matters most," Lam added. "Crucial interactions, such as wealth advisory, insurance planning, and in-depth discussions about business growth, require a high degree of trust, empathy, and tailored advice. These new spaces are crafted to facilitate those private, conducive environments, because trust cannot be transacted; it must be built through genuine human interaction." Each branch within HLB's comprehensive network is tailored to its local demographic, ensuring customers receive the most seamless, relevant, and accessible banking experience possible. The reimagined flagship branches now include a dedicated Priority Banking Center, which offers a private and inviting environment for customers. Similarly, for the Bank's business and corporate clients, these branches serve as vital community hubs, facilitating essential in-person discussions for business owners seeking financing, navigating uncertainties, or bespoke advisory services, reinforcing the invaluable human connection and dedicated partnership that empowers their growth. The four branches launched by HLB are just the first in a series of renewed branches that will be rolled out in the near future, as the Bank looks to further enhance its branch banking network and provide a seamless banking experience for its customers. For more information on the diversified services provided at HLB's branches, please visit About Hong Leong Bank Berhad Please visit View original content to download multimedia: SOURCE Hong Leong Bank Berhad
Zawya
25-06-2025
- Business
- Zawya
NBK is the first bank to launch automated safe deposit boxes for customers
Al Nusif: We are committed to providing innovative services that keep up with the banking sector's fast-paced technological progress. NBK's automated safety deposit boxes service is available 27/7 and easily accessible. The customers' satisfaction and providing them with the best banking service is an integral part of the bank's culture. Providing an exceptional banking service that surpasses our customers' expectations and predicts their future needs is our top priority. In line with its commitment to enriching its customers' banking experience and providing the best innovative digital services that meet their needs, the National Bank of Kuwait announced the launch of the Automated Safe Deposit Boxes service, making it the first bank to provide this service, which will help customers access their boxes without the need for employee intervention. This service will allow customers to easily access their safety deposit boxes around the clock and throughout the week. With this service, customers can follow simple steps to retrieve the safety deposit boxes in a private room through a smart automated system. This service is considered an ideal solution for customers who desire a quick, convenient, and trusted option to access their safety deposit boxes at NBK, and it reflects the bank's leadership in providing cutting-edge services that meet the customers' needs and aligns with the newest and latest international trends. Moreover, the safety deposit boxes service is highly confidential and private and easily accessible, and it is extremely safe as it is made of fire-resistant materials, which is perfect for protecting expensive belongings and important documents from fire or loss. On this occasion, Mr. Hisham Al Nusif, Chief, Consumer Banking at NBK, said: 'We are proud to be the first bank in Kuwait to provide such a smart solution that combines safety and easy access. This launch represents a major step forward in delivering digital-first, customer-centric banking solutions' Al Nusif added: 'We are combining our legacy of trust with cutting-edge technology to give our customers greater control over their valuables 24/7 with complete privacy. We diligently work towards enhancing the bank's leading role by providing exceptional digital financial services that can keep up with the banking sector's fast-paced technological progress around the world. Moreover, we will always prioritize providing an exceptional banking experience that not only meets our customers' needs but also predicts their future aspirations.' Al Nusif also emphasized that NBK will continue to provide the best banking solutions by focusing on the opinions and suggestions of the customers and using advanced databases to form a comprehensive idea that contributes to enhancing their experience, interactions, and satisfaction, as well as meeting their needs. Hisham Al Nusif indicated that in doing so, NBK is committed to keeping up with the latest market trends and further underpinning its leadership in digital innovation by continuously introducing services that merge innovation, convenience and security while adopting effective and advanced technological solutions. NBK will also continue to enhance the value it provides for its customers through innovative products and services that meet their aspirations and align with recent international trends, as customer satisfaction is essential at NBK. The National Bank of Kuwait is very proud to have successfully maintained providing top and exceptional banking services during recent years, and it strives to adopt more technologically innovative initiatives that should accelerate providing them in markets and further enhance customer experience.
Zawya
24-06-2025
- Business
- Zawya
Sohar International & Sohar Islamic expand digital ecosystem with the launch of Google Pay
Muscat: Reinforcing its position as a leading digital bank in Oman, Sohar International and its Islamic banking window – Sohar Islamic, have announced the launch of Google Pay, introducing yet another secure and contactless payment solution to their growing suite of digital offerings. The service is now available to all Sohar International and Sohar Islamic customers, enabling fast, seamless, and secure transactions through Android smartphones and Wear OS devices—across point-of-sale terminals, online platforms, and supported mobile applications worldwide. The introduction of Google Pay marks a significant step forward in the bank's digital transformation journey, reflecting its ongoing commitment to adopting globally trusted technologies that deliver enhanced value to customers. This launch is not just an addition to Sohar International and Sohar Islamic's payment ecosystem—it is a testament to the bank's strategic focus on innovation, security, and customer-centric banking experiences. As Sohar International continues to evolve its digital capabilities, the bank remains steadfast in offering intuitive, future-ready solutions that meet the growing expectations of today's tech-savvy customers. Google Pay allows customers to simply and securely link their Sohar International or Sohar Islamic debit, credit, or prepaid cards via the Google Wallet app. Once added and verified, customers can complete transactions by holding their Android device near a compatible payment terminal or making purchases online and within apps—eliminating the need to repeatedly enter card details. Engineered with advanced security architecture, Google Pay ensures that sensitive card information is never shared with merchants. Instead, it utilizes a virtual account number that is device-specific and supported by a dynamic security code for each transaction. This robust security framework offers an additional layer of protection, aligning with the bank's uncompromising commitment to safeguarding customer data and financial integrity. Available in over 60 countries, Google Pay provides a fast, simple, and secure payment experience—underscoring Sohar International's vision to integrate global best practices into its service delivery. The bank encourages customers to leverage this new payment solution for greater convenience and efficiency in everyday financial transactions. The integration of Google Pay reflects Sohar International and Sohar Islamic's proactive approach to building a more inclusive, agile, and digitally empowered banking environment for its diverse customer base. About Sohar International With the vision to become a world-class Omani services company that helps customers, community and people to prosper and grow, Sohar International operates with a purpose to help people 'win' by delivering responsive banking for their ever-changing world, complementing their growth and prosperity with international standard service delivery. The Bank seeks to redefine banking in Oman through transformational developments centred on the principles of More Velocity, making everything simple and fast; More Value, ensuring relevance and connectivity to customers' world; and More Vision, liberating stakeholders through talented leadership.
Finextra
02-06-2025
- Business
- Finextra
Citizens Bank of Edmond signs with InvestiFi
Citizens Bank of Edmond has entered into a strategic partnership with InvestiFi, an embedded investing platform, to bring a comprehensive suite of digital investment tools to its account holders. 1 This partnership will enable the bank's more than 14,000 customers across the greater Oklahoma City area to access securities and guided investing solutions directly through its existing online and mobile banking channels. By embedding these tools within its digital ecosystem, Citizens Bank of Edmond is making it easier than ever for customers to confidently begin or grow their investing journey, without needing to leave the secure, familiar platform they already trust for their everyday banking. 'At Citizens Bank of Edmond, we believe in empowering our customers through innovation, making banking a seamless part of their lives,' said Jill Castilla, President & CEO of Citizens Bank of Edmond. 'Our partnership with InvestiFi is a testament to this commitment. By integrating advanced digital investing tools into our offerings, we enable our account holders to manage their investments effortlessly and confidently—right from the palm of their hand.' 'Citizens Bank of Edmond is setting a strong example for what it means to be a forward-thinking, community-driven financial institution,' said Kian Sarreshteh, CEO and Co-Founder of InvestiFi. 'Through our partnership, they're delivering a fully integrated, in-app investing experience that meets rising customer expectations—while preserving the trust and personal service that sets community banks apart.' Purpose-built for community banks and credit unions, InvestiFi's white-label platform allows financial institutions to offer modern, user-friendly investing tools without the need to develop new infrastructure or send customers to third-party platforms. The result is a streamlined experience that strengthens the relationship between banks and their customers while expanding access to wealth-building opportunities. Sarreshteh continued,'InvestiFi was designed to help local banks and credit unions compete with the digital capabilities of large fintechs, without losing ownership of the customer experience. Citizens Bank of Edmond can now offer the same high-quality investment tools as national players, all under their own brand, and all within their own digital environment. That's the true value of this partnership.' This collaboration reinforces Citizens Bank of Edmond's mission to evolve alongside customer needs while continuing its legacy of community engagement, personal service, and financial empowerment—a tradition it has upheld for more than 120 years.
