Latest news with #cloudcommunications
Zawya
a day ago
- Business
- Zawya
Javna empowers Parcelat to achieve industry-leading 80% response time reduction through innovative WhatsApp Zendesk integration solution
Riyadh, Saudi Arabia - Javna, the leading provider of cloud communications platform (CPaaS) and omnichannel customer engagement solutions in the Middle East and North Africa, announced that its client Parcelat has achieved exceptional customer service improvements through Javna's innovative WhatsApp Business Platform and Zendesk integration solution. Exceptional Results Demonstrate Power of Javna's Technology Solutions Javna's advanced solutions enabled Parcelat to achieve outstanding results through the seamless integration of WhatsApp Business Platform with Zendesk customer relationship management system, successfully: Reducing response times by 80% from over 4 minutes to under 40 seconds Increasing team productivity by 45% while cutting agent effort by 50% Achieving 95% customer engagement across 2,700 weekly WhatsApp conversations Maintaining sub-40 second first-response SLA even during peak shipping surges Javna's Solutions Support Vision 2030 Through Advanced Technology Parcelat, founded in October 2023, operates Saudi Arabia's largest smart-locker network with hundreds of 24/7 self-service stations spanning over 25 cities. The company currently supports more than 500 e-commerce merchants, courier firms, and government entities. Javna takes pride in being the technology partner that enables Parcelat to achieve the digital transformation goals outlined in Saudi Vision 2030. Mohammad Sultan, Project Team Lead at Parcelat, commented:"Integrating WhatsApp with Zendesk was almost impossible after trying several vendors. Javna made it seamless, and their after-sales support is second to none. We now respond in under 40 seconds, and our agents never leave Zendesk." Javna's Innovative Solutions Deliver Exceptional Customer Experience Javna provided Parcelat with advanced technology solutions that included several innovative components: Zendesk-WhatsApp Connector: A custom connector that syncs all WhatsApp messages, media files, and chatbot transcripts into Zendesk tickets in real-time. AI-Powered Chatbot Builder: A no-code system built in one week that answers FAQs, shipment status, and returns inquiries 24/7. Omnichannel Campaign Manager: A platform enabling marketing teams to launch segmented promotions and service alerts directly from Zendesk customer data. Javna Leads Digital Success Across the Region Parcelat's success story demonstrates Javna's deep expertise in empowering Saudi companies to adopt cutting-edge technologies and achieve world-class customer service standards. It also highlights Javna's ability to deliver specialized solutions that understand Saudi market requirements and bilingual customer needs. Parcelat now resolves peak-hour inquiries without hiring additional staff, while real-time campaign analytics reveal a 22% click-through rate on targeted delivery promotions. Javna Continues Innovation with Ambitious Future Plans Javna is working with Parcelat to expand their collaboration through: Advanced AI customer journey mapping development Scaling AI-driven support to handle larger volumes Maintaining sub-minute response times across all channels About Parcelat Parcelat is the National Parcel Stations Network Company in Saudi Arabia, a fast-growing Riyadh-based delivery and logistics technology company. The company operates Saudi Arabia's largest smart-locker network with hundreds of self-service stations across more than 25 cities, supporting over 500 merchants and organizations in achieving efficient and secure delivery solutions. About Javna Javna is the leading provider of cloud-based Communications Platform as a Service (CPaaS) and omnichannel customer engagement solutions in the Middle East and North Africa. Its secure, scalable platform empowers businesses to build meaningful connections with their customers through an AI-powered, multichannel chatbot builder; fully programmable communication channels; SMS APIs, WhatsApp Business integrations, omnichannel verification codes (OTP), and real-time alerts and notifications across every channel. Since its founding in 2001, Javna has cemented its leadership with global reach to more than 180 countries and over 1,500 mobile operator connections, all backed by enterprise-grade security and round-the-clock, multilingual support. Javna's solutions help organizations in banking, telecom, retail, e-commerce, and logistics boost engagement, raise conversion rates, and elevate the customer experience at every stage of the customer journey.
Zawya
03-07-2025
- Business
- Zawya
Cloud-based tools reshape how South Africa's businesses communicate
The digital communications landscape in South Africa and globally continues to shift, with cloud-based telephony tools increasingly replacing legacy PBX systems. This is according to Braintree, a local Microsoft solutions partner, which says tools such as Microsoft Teams Calling and Operator Connect are becoming core to how businesses collaborate and manage voice services. Doug Morrison, VP of modern workplace at Braintree, says companies are moving away from hardware-dependent systems toward software-based platforms that integrate voice, chat and video services under a single interface. 'Digital-first has become the default,' he says. 'It's not just about replacing phones; it's about embedding communication into business workflows.' Braintree cites IDC figures showing that unified communications as a service (UCaaS) accounted for 89% of global market revenue, with Microsoft leading the market at 44.7% share. These platforms allow companies to manage voice calling without traditional infrastructure, routing calls directly into Microsoft Teams through certified telecom partners. Braintree refers to the Forrester Total Economic Impact report, which found that small and medium businesses using Microsoft Teams Calling saw up to 45% total cost of ownership savings over three years, with enterprise customers reporting 17% savings. Both categories reported positive returns on investment. Beyond cost, Braintree says organisations are adopting cloud communications for greater flexibility and scalability. Operator Connect, Microsoft's voice integration service, enables organisations to provision and manage phone systems directly in the Teams admin centre, removing the need for on-site PBX equipment. Security has also become a key consideration. Cloud-based systems allow for encrypted communication, remote patch management, and access controls. Braintree notes that this is especially relevant for businesses with hybrid or remote workforces. Mobility is another driver. Employees can make and receive calls from any internet-connected device, which Braintree says reduces the need for fixed desk phones and enables flexible work policies. It adds that AI features now available in cloud systems can support compliance, call transcription, and workflow automation. Looking ahead, Braintree expects greater convergence between telephony, collaboration tools, and emerging technologies like AI and omnichannel messaging platforms. 'As tools become smarter and more integrated, communication is shifting from something you do separately to something embedded in how work gets done,' Morrison says.
Yahoo
24-06-2025
- Business
- Yahoo
1 Tech Stock Ready to Rebound
With a market cap of $17.8 billion, Twilio (TWLO) is a cloud communications platform company. Its APIs enable developers to include voice, video, messaging, email, and authentication features in their apps without having to build complex telecommunications infrastructure themselves. Twilio's core strength is its programmable communication tools, which are used by companies such as Uber (UBER) and Airbnb (ABNB). Twilio's stock has fluctuated dramatically, from soaring prices during the tech boom to sharp declines as Twilio prioritized growth over profitability. Recognizing the need for change, Twilio's management team, led by ex-CEO Jeff Lawson, launched a comprehensive restructuring in 2023 and 2024. So far this year, Twilio stock is up nearly 9%, compared to the broader market gain of 2.5%. The Next Trillion-Dollar Boom? 3 Stocks to Buy with 300 Million Humanoid Robots on the Horizon. Meta's Mark Zuckerberg Says the Technology They're Developing Will 'See What You See and Hear What You Hear' Warren Buffett's Berkshire Hathaway Now Pays 5% of All Corporate Income Taxes in America Tired of missing midday reversals? The FREE Barchart Brief newsletter keeps you in the know. Sign up now! Let's find out if now is the time to buy this tech stock, which is poised for a rebound. Strategic investments in generative AI, intelligent voice, cross-channel data integration, and automation are starting to show results in both product adoption and financial performance. Recently, Twilio reported a solid start to fiscal 2025. Total revenue for the first quarter came in at $1.17 billion, up 12% year over year and marking the third consecutive quarter of double-digit growth. Adjusted earnings per share increased by 42.5%, reaching $1.14. During the Q1 earnings call, Chief Revenue Officer Thomas Wyatt mentioned that Twilio's cross-sell engine is gaining traction. Many customers who initially entered through a single channel (typically messaging or voice) are now expanding into related products such as email, Verify (authentication), and SMS Pumping Protection (fraud prevention). These premium features are growing faster than the company average, contributing significantly to high-margin software revenue. Over time, the company expects higher-margin software revenue from products such as Segment and Verify to boost blended margins. In Q1, Communications revenue increased 13% year on year to $1.09 billion, while Segment revenue remained roughly flat at $76 million. According to management, Segment revenue is expected to resume growth and break even in Q2. Management also highlighted that the collaboration with ElevenLabs added over 1,000 AI voice models in more than 40 languages to Twilio's voice stack, allowing for highly localized, personalized conversational experiences. Despite a $122 million bonus payout, free cash flow totaled $178 million. Twilio repurchased $130.2 million in shares in Q1, with an additional $90 million in April. The $2 billion buyback program, which runs through 2027, aims to return 50% of annual free cash flow to shareholders. Despite macroeconomic uncertainty, Twilio remains cautiously optimistic, raising its full-year fiscal 2025 revenue growth forecast to 7.5% to 8.5%, in line with consensus estimates. Management also stated that Q2 revenue could range from $1.18 billion to $1.19 billion (9%-10% YoY growth). Analysts who cover Twilio expect earnings to rise 24.4% in fiscal 2025, followed by a 14.7% increase in fiscal 2026. Twilio is currently trading at 22 times forward earnings, making it a reasonable buy. Following the Q1 earnings, KeyBanc initiated coverage of TWLO stock with an "Overweight' rating and a price target of $146. Separately, William Blair and Jefferies held on to their 'Hold' ratings for the stock. Overall, the stock is a 'Moderate Buy' on Wall Street. Out of the 26 analysts covering the stock, 16 rate it a 'Strong Buy,' two say it's a 'Moderate Buy,' six rate it a 'Hold,' one says it's a 'Moderate Sell,' and one recommends a 'Strong Sell.' Its mean target price of $128.92 suggests the stock can climb 9.8% from current levels. Its Street-high estimate of $170 implies upside potential of 44.9% over the next 12 months. Twilio's first-quarter results showed that the company is executing with both innovation and discipline. Twilio appears well-positioned to navigate economic uncertainty while scaling a high-margin multiproduct platform. However, the company is currently in a transformation phase, and the path ahead is not without challenges. Risk-averse investors may want to start with a small stake and monitor Twilio's progress. On the date of publication, Sushree Mohanty did not have (either directly or indirectly) positions in any of the securities mentioned in this article. All information and data in this article is solely for informational purposes. This article was originally published on
Yahoo
23-06-2025
- Business
- Yahoo
TGT Technology Global Launches Innovative Cross-Border eSIM Solution at MWC2025, Delivering Seamless Connectivity for Japanese Travelers
SHANGHAI, June 23, 2025 /PRNewswire/ -- TGT Technology Global, a global cloud communications platform, unveiled its cross-border eSIM communication solution at MWC 2025. Designed for Japanese outbound travelers, the solution provides more convenient, economical, and stable international connectivity — eliminating costly roaming fees and complex SIM card switching. Convenient and flexible, can be customized with tens of thousands of SKUs. Users do not need to replace physical SIM cards, can switch communication services of different countries through mobile phone settings, greatly simplifying communication needs for international travel; users can select different operators and network packages as needed, enjoying more personalized communication services. 200+ countries coverage with seamless connectivity. Global network coverage supports use in 200+ countries/regions, 1000+ data package SKUs, one card travels smoothly worldwide without worries; instant activation, automatically connects to network upon landing, avoiding "disconnection anxiety". Multi-country resources, premium experience. Intelligently accesses local optimal 4G/5G networks, intelligent network algorithms ensure high-speed stable, low-latency network experience, smoothly supports key applications like navigation, video, payment; supports smart phones, tablets, smart watches and other devices, meeting business, travel, entertainment full-scenario needs. Comperitive Price. Direct connection with local operators avoids high international roaming fees, provides localized data pricing, reduces costs and increases efficiency; eSIM embedded in devices, built-in high-level encryption mechanisms guarantee user communication security and data privacy, making global smooth connection more reassuring. TGT has collaborated with Japanese travel agencies, airlines, and OTA platforms. Enhanced services will launch in Summer 2025, advancing "seamless global connectivity" for Japanese users. Future innovations will make cross-border communication smarter and more accessible. Learn more: Partnerships: sales@ About TGT Technology Global TGT is committed to building a leading global cloud communications platform. The company seizes opportunities in the AI era, adhering to the strategy of "Globalization, Platformization, and AI Empowerment", building a global cloud communication service platform through independent innovation, committed to achieving one-stop aggregation and interconnection of global networks, providing the global smart industry with "high-performance, high-efficiency, cost-effective" one-stop data connectivity, operational management, and value-added services based on communication capabilities,building a hub center for global wireless connections. View original content to download multimedia: SOURCE TGT Technology Erreur lors de la récupération des données Connectez-vous pour accéder à votre portefeuille Erreur lors de la récupération des données Erreur lors de la récupération des données Erreur lors de la récupération des données Erreur lors de la récupération des données
Forbes
20-06-2025
- Business
- Forbes
Answer Engine Optimization (AEO— What Brands Need To Know
SAN FRANCISCO, CALIFORNIA - SEPTEMBER 17, 2018: A passenger waiting to board his plane walks in ... More front of a sign advertising Twilio at San Francisco International Airport in San Francisco, California. Twilio is a cloud communications platform based in San Francisco. (Photo by) We studied that traffic from ChatGPT-style experiences converts up to 9x better than traditional search. Why? Because LLMs behave more like trusted advisors than search engines. This shift is already transforming how consumers discover and buy — and if your brand isn't showing up in these conversations, you're invisible. In this article, I'll break down what Answer Engine Optimization (AEO) means, how brands can train LLMs to recognize them. Answer Engine Optimization is the practice of structuring content so that large language models (LLMs) like ChatGPT can understand, reference, and recommend your brand in response to user questions. To get picked up by an LLM, you need to understand how these models learn from content. LLMs get trained to complete sentences. Like: 'Life is like a box of chocolate'. During training the machine would just mask a word at random and then try to predict it. To show up in an LLM's response, your content needs to become part of the training data of LLM. Here are a few tips for businesses: You can't just dump your product catalog into the web and hope LLMs use it. It will scrape it, but it won't use it. Marketing copy won't cut it. LLMs learn through natural dialogue — not taglines. Brands need to shift from static, keyword-based content to dynamic, conversational material. Think less like a brochure, and more like a smart rep answering real customer questions. This is where SEO breaks down — it was built around isolated keywords. LLMs require context. LLMs skip over what they already know. If your content says 'The earth is round,' it won't register — the model already has that data. You need to find in your data something that new or less known about your brand, product, or category. The most valuable content is the stuff the model hasn't seen yet — helpful, real, and grounded in authentic conversation. Some things don't change. Just like in the SEO world, credibility still matters. High-quality content that gets linked, quoted, and validated across sources builds authority. Spam doesn't work. If your brand voice isn't trusted — or doesn't exist — LLMs won't echo it. Every time a new tech trend takes off — AEO is one — Silicon Valley races to build tools around it. AEO is no exception. The latest wave includes dashboards designed to track your brand's presence across ChatGPT, Perplexity, and other platforms. A few examples are Profound, Daydream and Goodie. All Track brand mentions across AI platforms. But here's the problem: LLMs don't behave like search engines. They remember. This was not the case in the search era. Google, for example, did not remember your searches. When I worked on Google Health, this was a common complaint from doctors: Google would always return the same results, even if you had already clicked those links before. Every new session was a reset. There was no context. That's no longer true. Ask ChatGPT what it knows about you — you'll see. These models build context. They recall prior interactions. And that memory shapes future recommendations. That however means that monitoring any LLM answers miss the point. As the LLMs memory evolves, and so do the outputs. To fully understand how your brand is being represented, you'd have to know the personalized memory of every single user — an impossible task for any dashboard. So what's the smarter approach? You want to know the traffic. Just watch your traffic. Look at what's actually coming in from ChatGPT, Gemini, or Perplexity. It's cheaper, more reliable — and shows you what really matters. Measurements are just half the rent. To impact the LLMs trainings data, you need new brand content. The old SEO playbook does not work anymore. Your brand has unique knowledge. It has a vision. Don't hide it behind generic product listings. Let's say someone searches for a 'retirement watch.' Don't just list five SKUs. Explain what makes a great retirement watch. Legacy? Legibility? Sentimental value? Engage the customer into an authentic conversation. That's the kind of context LLMs are trained to pick up. In short: show the real conversations you're already having. Look at your site search queries, your sales team scripts, your support chats. That's gold. LLMs thrive on the kind of content that sounds like a helpful human. Here's how to approach it: Some brands already have this content out in the open — in community forums, Reddit threads, or customer discussions. They'll naturally surface in LLM results. Others have great content buried in customer service logs or internal tools. That needs to come out. Structure it. Publish it. Make it discoverable. Many tools can help you here: Google's Vertex, Meta's LLama, or fine-tuned industry specific approaches like r2decide, a company I am involved with. AEO is just the beginning. Two even bigger shifts are on the horizon — and both will deeply impact how brands show up in the age of AI. LLMs will soon integrate advertising directly into their answers. Google, Perplexity, and OpenAI have all confirmed this. When exactly? Probably by early 2025 — if not sooner. But don't expect just ads or sponsored results. These models will deliver recommendations, at the end you pay for the service of ChatGPT, thus the dynamic is changing. To do that, new supply-side bidding platforms will emerge — ones that can feed LLMs with conversational ad snippets tailored to the user's prompt. The focus won't be on 'selling,' but on helping. That means brands will need their own brand-side LLM — a layer that can speak for the company inside these conversations and provide the right product at the right moment. The next wave is even bigger: agents that manage full transactions inside the LLM interface. OpenAI has already introduced Model Context Protocols (MCPs) — a new layer that allows ChatGPT to do more than chat. It can check stock, answer personalized questions, even schedule deliveries. Sam Altman has said the goal is to create personal AI companions that can act — not just inform. For brands, that means building an agent layer of your own — a system that can plug into these conversations, respond with tailored info, and complete the customer journey without sending the user back to your website. To stay relevant, brands need their own discovery layer: content that speaks the language of LLMs — conversational, helpful, and ready to be recommended. This isn't theory. The shift is already underway. If you want to dive deeper, ping me on LinkedIn.
