Latest news with #customercomplaint
CBS News
4 days ago
- General
- CBS News
Inconsistent trash pickup plagues some Washington County residents
Some residents of Sycamore, Washington County, said there have only been eight garbage pickups this year. Marcia McConnell said she's fed up with her trash collection company, Triple H Disposal. She said it's been excuse after excuse since the beginning of the year. "In the middle of March, we had missed five out of 10 garbage pickups, McConnell said. "So, I called the office, spoke to them, and they said the truck broke down and they were delayed." At that time, McConnell sympathized with the company. But when April came around, it was deja vu. She called the company back and was told the driver quit, taking his routes with him and now they don't know where McConnell's is located. Triple H Disposal promised her that it would not happen again because it was merging with another company. "We did not get another pickup until July 2," McConnell said. McConnell sent email after email to the company, pleading for answers and asking for a refund. But she did not get a response. In the meantime, her garbage continued to pile up, attracting animals and emitting an indescribable stench. "They kept telling us to set it out and that somebody would come and get it. Every morning we'd go out and the animals in the neighborhood had tore it up," McConnell said. Triple H Disposal came through on Thursday and picked up the trash that had been out since July 2. At this point, McConell says it's not even about the money anymore, even though she's paid in full through the end of the year. The only thing she wants is for Triple H Disposal to pick up the trash every week. "I can guarantee in January, we will be looking for someone new," McConnell said. KDKA reached out to Triple H Disposal but did not hear back on Friday.
Independent Singapore
13-07-2025
- Independent Singapore
McDonald's apologises after customer waits 48 mins order and faces "frightening" manager
SINGAPORE: McDonald's Singapore has issued an apology after a customer complained about an unusually long wait time and an unpleasant exchange with a manager at its Hougang 1 outlet. Mr Tay, who shared his experience with citizen journalism platform Stomp, said he had placed a takeaway order at the restaurant at 10.28pm on June 7. Despite initially waiting patiently, he only received his food at 11.16pm—48 minutes later. According to Mr Tay, the store was busy when he arrived, so he did not mind waiting at first. However, by 10.55pm, he noticed that other customers who had ordered around the same time were already leaving. 'I asked an auntie at the counter about it. She told me to wait for my order as it was still being prepared,' Mr Tay told Stomp, 'After 10 minutes, I asked her again. She told me to wait.' When his order was eventually ready close to 11.16pm, Mr Tay requested to speak to the duty manager to understand the delay. What followed, he said, was an unpleasant encounter. 'The auntie told him about it, but he turned his head, ignored me and carried on doing his things,' Mr Tay wrote in his feedback to McDonald's, 'After that, the auntie called him again, and he unwillingly came to the counter.' Mr Tay alleged that the manager's demeanour quickly turned confrontational when he asked why the food had taken so long. 'He immediately started with a rude attitude, opening his eyes wide and talking like a gangster,' Mr Tay claimed, 'He challenged me and asked why I couldn't see that the store was busy—are the kitchen staff dancing? He also asked if I wanted to refund my order.' Mr Tay, who said he had ordered the meal for a family birthday, declined the refund. He also expressed shock when the manager suggested he was being disrespectful. 'I asked him why he was so rude. He told me that I did not give him 'face' in front of other customers and staff. I was so surprised as I just wanted to know why it took so long,' Mr Tay said. When Mr Tay asked for the manager's name to file a complaint, the situation escalated further. 'He threw his name tag on the desk. When I wanted to take a picture of it, he timidly snatched it back and asked me to take a photo of the 'shift manager on duty',' Mr Tay recounted, 'It was definitely a forgotten order and the manager was not apologetic at all.' In his feedback, Mr Tay described the manager's behaviour as 'frightening' and said the entire episode left him 'a very disappointed customer'. McDonald's Singapore has since apologised over the episode. A spokesperson told Stomp, 'We're sorry to hear about what happened and have since reached out to make things right. Consistent service matters to us, and we've taken steps—including reinforcing training with our team—to help prevent this from happening again.' Mr Tay later confirmed that McDonald's had contacted him, apologised, and refunded the cost of the meal. Reflecting on the outcome, he said: 'Social media power is very fantastic.'
Times
26-06-2025
- Times
Airline left my family stranded after losing the baby's car seat
On our return to Birmingham airport after a package holiday we found that our baby's car seat hadn't arrived. By the time the staff had searched the plane and airport baggage area it was almost 11pm on a Sunday night. We were offered two car seats left behind by other passengers as an alternative (neither was suitable for our ten-month-old son) and that was all. There were no trains by this time so we had to pay for a hotel for my wife and baby to sleep in for the night, because we couldn't legally drive him home in our car (which I drove home with our three-year old daughter). The travel company refused to pay for the hotel and expenses, which left us out of pocket. The car seat was returned eight days later so fortunately we didn't have to buy a new one. Is the travel company liable to pay our additional expenses? I have complained twice but both complaints have fallen on deaf Nottingham Losing luggage can really spoil a trip, or cause great inconvenience if you are on your homeward journey, especially if the missing items are essential, such as a baby's car seat or a wheelchair. You can seek compensation for this, but the key questions are: to what extent is the trip marred and is this all the fault of the travel company? When a flight is cancelled or a hotel is overbooked, it is considered a 'direct loss' and you can expect full compensation for the money you have already paid, along with additional reasonable costs that you may have incurred. If you are unable to do something as a result of an error by a business, or have to pay out additional money due to this error, then things become more complicated. Situations like this are generally referred to as a 'consequential loss', although it's not a popular term with the legal profession. That's because there are a whole range of scenarios that can arise as a consequence of an error caused by a business. The problem with claims of this nature is establishing whether the actions of the business were entirely responsible for your losses, or if there was a suitable alternative that you could have taken. • Going on holiday? Here's how to sort your money out In your case, the safety of your child is paramount. If no suitable alternative could be found to allow you to travel with your family safely and within the law, then the holiday company should certainly consider paying you for the money you were forced to spend on accommodation. However, you'll need to put a strong case to the travel firm as to why this is the case. I'd recommend making a formal complaint, setting out: • The age and requirements of your child.• Why your car seat was suitable for your child.• Why the two alternative seats offered were not suitable.• Your understanding of the law around safe driving (you don't need to be an expert here — not feeling safe is enough. Make sure you explain why). • That the accommodation you chose was reasonable and not overpriced.• Why you didn't claim on your travel insurance and any policy limitations. Having to provide all of this information may feel dreadfully unfair, but it's worth doing. That's because holiday firms have a tendency to compensate only for things that they feel they may be directly liable for. If the business turns you down, check to see if they are members of a scheme that can mediate in a dispute. The Air Travel Organisers' Licensing scheme gives you financial protection when you book a flight as part of a package deal. And the Association of British Travel Agents has a dispute resolution scheme for customers of their members if things go wrong, as well as other consumer protections. If you're complaining about an airline, ask them about their Alternative Dispute Resolution scheme. Failing that, don't be afraid to threaten them with the small claims court. Martyn James is a consumer rights campaigner covering everything from energy bills to cancelled flights and pothole claims
The Sun
06-05-2025
- Business
- The Sun
I have a splitting headache as DFS insist the sofa I ordered is BROWN – I think it's shiny silver but what do you see?
A MUM claims to be left with a splitting headache after the 'brown' sofa she ordered has turned out to be 'shiny Tin Man silver.' Veronica Byrne has been left reeling over the colour but DFS, who she bought the sofa from, insist it's brown - so what do you see? 3 3 3 She purchased two Harlech pillow back grande sofas and a footstool in the colour Chocolate Combination from the retail giant's Paisley, Renfrewshire, store back in February. But when the £4,513 furniture set arrived, Veronica said it was the wrong colour while delivery staff confirmed it was the colour she ordered. The business owner was urged to talk to the in-store staff, which she did. Veronica headed to the Paisley branch where she was told the sofa, which was advertised as having a 'metallic sheen', was the correct colour. The 52-year-old claims he told her to take the fabric swatch outside the showroom and look at it in natural daylight to confirm it was the correct colour. Veronica, a manufacturing business owner, says her sofas, which have a 'strong chemical smell', don't match the in-store swatch or the online advert and are so bright they're giving her a headache. While she has now demanded a refund from the store, she claims DFS has only offered to take back the sofas - at a cost of £1,353. DFS said the 'perceived colour of an object can change depending on the light source within a room' and that the swatch matched her sofa 'perfectly'. Veronica, from Paisley, Renfrewshire, said: "The sample in stock wasn't chocolate, the one I saw was cream. "I don't know if cream hides the sheen, or people have sat on it and touched it, but it doesn't look half as shiny as it does in store as it does in my house. Dunelm shoppers are scrambling to their local store and their 'massive sale' kicks off with posh glasses for 89p and £8 gadgets to keep the Spring chill out "I found it hard to decide what it was going to look like with a sample, so the girl said I could see it online. "I saw it on the iPad. I saw this photograph of a brown sofa so I said 'that'll be fine'. I have a look at it every few days and think 'maybe I could live with it?' and then I go 'no'. Veronica Bryne "[When they were delivered] I immediately said 'I don't think this is right sofa lads, hold on because it's supposed to be chocolate' they checked the label and they said that it was. "A metallic sheen? I couldn't believe when they took it out of the packaging how shiny it was, it was like tin foil with a sheen of brown, rather than a chocolate sofa with a metallic sheen. "I've got huge covers over it to protect it. I have a look at it every few days and think 'maybe I could live with it?' and then I go 'no'. "You wouldn't believe how shiny it is, it's like the Tin Man. I can't believe anyone has chosen that sofa and not been surprised by how shiny it is. "It's like a 3D shine, it's horrible looking and it also gives me a headache." The 'Chocolate Combination' sofa is described as being upholstered 'in plush, opulent velvet - a tufted fabric with a soft, smooth feel, a metallic sheen and a subtle grid pattern in the weave'. After going to the store to complain, Veronica said she was told by a staff member that to see the true colour of the swatch she'd need to go outside in natural daylight. Veronica said: "The member of staff I spoke to said 'let's take it outside and you'll see what the true colour is'. "I said 'nobody sold me a sofa by telling me to go outside with the colours, if your showroom can't show the colours correctly then how can you have expected me to buy a sofa in good faith?' "I told him 'I can assure you I'm not keeping that sofa, it's like tin foil'." Veronica has contacted DFS in a bid to cancel the credit agreement and get the sofas removed. She claims the furniture giant has agreed to take them away, providing she pays £1,353. Veronica said: "I don't think the description is accurate, it's definitely misdescribed. "If you look at the photograph it looks like a chocolate sofa - I like the colour on the website. "I want them to take away the sofas, I'd love it if they gave me the sofas that are on the internet. I just want what I was sold. "This is against my consumer rights, it's been mis-sold, it's not as described. "The fact the guy even said to me 'if you take this outside you'll see the same colour as it is in your house'. Why are the lights not showing what this colour is inside the store? "Head office said I can return it if I pay 30% of the total cost. I'm now disputing the charge and have also done a Section 75 claim through the finance company." A DFS spokesman said: "At DFS we take customer service extremely seriously and we are sorry to hear of any occasion when a customer is disappointed with the colour of the sofa selected. "As the perceived colour of an object can change depending on the light source within a room, ranging from direct sunlight through to artificial light, the same sofa will look subtly different in every customer's home. "It is therefore the customer's responsibility to choose the right colour for their home and fabric swatches can be ordered before purchasing to help with this decision making process. "The type of fabric selected also plays a role in how the product looks in someone's living space. In this instance, the body fabric of the sofa Ms Byrne chose is advertised as having a metallic sheen, which will reflect light differently depending on the direction of the light source in the room, and therefore affect the colour. "According to our records, and Ms Byrne's own account, she visited the store to view the sofa in person and she chose the Chocolate combination from the fabric swatch book for this range. "When she expressed her concern that the wrong colour had been delivered, we visited her home with the same fabric swatch book from the store, and confirmed a perfect match - the colour she ordered is the colour she received. "There was no manufacturing fault found and we're confident that the product is as described, fit for purpose and of satisfactory quality, therefore it doesn't meet the right to reject criteria. "Like Ms Byrne's order, the vast majority of our sofas are made-to-order and not stock based products. "Occasionally, customers may not like the sofas they have chosen, or have a change of heart once they're delivered, and in these instances we try to work with the customer to find a mutually beneficial resolution as a gesture of goodwill. "In this instance we have offered a reselection with a fee of 20% of the order cost. "This fee covers the cost of picking up the sofa, checking and processing the item back through our central distribution network, and the cost of selling the item at a reduced price within our clearance stock. "This offer remains open and we would like to work with Ms Byrne to help her find a sofa more suitable for her home."
