Latest news with #customerfirst
Forbes
03-07-2025
- Business
- Forbes
You Can't Declare A People-First Culture: You Have To Earn It
Ricardo Madan, Senior Vice President and Head of TEKsystems Global Services. Plenty of companies claim to be 'people-first,' but far fewer can back it up. That's because workplace culture doesn't come to life through company rebrands or bolded statements on careers pages. It shows up in real actions and experiences: how people are supported, the opportunities they're given to grow and the consistency of those experiences across the organization. Without a meaningful commitment to your people, even the most talented teams struggle to stay engaged. So, how has our company, TEKsystems Global Services, retained over 90% of our people? We earned it. The Blueprint Behind Our People-First Culture People are the heart and soul of any organization, sustained by the leadership, systems, decisions and daily behaviors that influence how employees grow—and how customers experience your business. At TEKsystems Global Services, we've grounded that approach in four commitments: beginning with a customer-first mindset and carried forward through intentional investment, authentic leadership and shared accountability. If you want to build a culture that drives high performance and helps your people thrive, take a page from this playbook. People-first is more than a talking point. It's a business imperative rooted in purpose. To truly be people-first, that purpose has to extend to both employees and customers. When you put the customer at the center of everything you do, your business priorities, opportunities and challenges come into sharper focus. Once employees see how their work drives real impact for customers, you can better invest in them as leaders ready to carry that purpose forward. That's how a people-first approach becomes a long-term business strategy: by enabling your team to adapt, grow and lead in today's rapidly changing tech landscape. This belief is reflected in our mission to become the No. 1 transformation partner for our customers and the No. 1 career destination for our people, neither of which is possible without the other. People are your most valuable asset. Invest in them accordingly. Our company reinvests nearly 50 cents of every dollar earned back into our people. That includes compensation and profit sharing, but more importantly, it means ongoing, structured investments in training, upskilling and development. In a world of constant change, this approach keeps our teams sharp, adaptable and ahead of the curve. That doesn't mean we throw money at every flashy certification. If a development opportunity doesn't meaningfully serve our employees or customers, it doesn't make the cut. For example, a Six Sigma Black Belt or the latest agile management certification might sound impressive, but if it's not directly tied to solving a real client problem, it's probably not worth pursuing. Our people development investments always matter—and are guided by the customer-facing challenges ahead. When training is done right, it has a measurable impact: 59% of employees say it improves their overall job performance, and 51% say it gives them more self-confidence. And while it's easy to say, 'We're investing millions in AI training,' the real challenge is delivering role-specific upskilling that cuts through the hype. This is especially true with rapidly evolving GenAI tools and techniques, where substance matters more than splashy declarations. By making people readiness a business imperative, we equip teams with future-focused skills that support long-term career growth and help them evolve in lockstep with customer needs. It's one thing to train employees to manage and lead for results. It's another to equip them to lead with presence, empathy and purpose. We believe the best leaders do both, driving business outcomes while supporting people through uncertainty, change and complexity. This leadership capability is especially important today, and even more so in tech. We're seeing disruption across economic, social and personal spheres, and leaders must help navigate the volatility for their teams. Beyond dashboards and KPIs, leaders require emotional intelligence and situational awareness. Good leadership is the culture that holds everything else in place. That's why we invest in programs like TGS Converge, our immersive leadership development experience. The initiative prepares managers to lead holistically, keeping teams grounded while driving material results. When leaders are supported in building soft skills and emotional intelligence, they create space for others to bring their best selves to work, without losing focus or accountability along the way. At the end of the day, it's not snacks or swag that keep people engaged. While we all like a pizza party or branded hoodie, when have those ever sparked real motivation or inspiration? What truly drives engagement is whether people see real opportunities to grow, believe in the direction of the company and trust the leaders guiding them. A supportive company culture means being honest about what growth requires and then creating an environment where people are trusted to rise to the challenge. Growth is most sustainable when built on co-investment. As leaders, we provide tools, training and access, but our people have to put in the effort, too. It takes shared time, energy and follow-through to turn resources into meaningful career development. That's what mutual accountability looks like in action. Whether it's upskilling on new platforms or experimenting with emerging agentic technologies in sandbox environments, our people are expected to lean in, learn and take ownership of their path forward. That mindset is how we sustain a high-performance culture, without burning people out or losing the human side of our work. The Payoff Of Putting Your People First Building a people-first culture that works and lasts requires intentional investment, leadership that shows up consistently and shared accountability at every level of the organization. When your people are empowered, supported and challenged, they grow in ways that ripple outward—fueling innovation, raising the bar for those around them and shaping what's next for the business. A people-first culture is a long-term commitment to making sure your employees are equipped, trusted and motivated to do their best work. And it's a business strength that's earned every day, not assumed. What are you doing to earn it? Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
Globe and Mail
27-06-2025
- Business
- Globe and Mail
Top AC Repair Conroe TX Becomes Conroe's Trusted HVAC Leader with Fast, Affordable, and Reliable Service
Top AC Repair Conroe TX, proudly serving Conroe, Texas, has emerged as the go-to HVAC company for homeowners and businesses seeking dependable, cost-effective air conditioning solutions. In a market where HVAC services often lack transparency and speed, Top AC Repair Conroe TX sets a new bar with honest pricing, same-day service availability, and a 100% satisfaction guarantee. Backed by certified technicians and a customer-first approach, the company is earning a reputation for excellence across Montgomery County. Top AC Repair Conroe TX specializes in a full range of air conditioning and heating services, including AC repair, AC installation, furnace repair, air duct cleaning, indoor air quality upgrades, and full system replacements. The team uses cutting-edge tools to ensure quick diagnostics and efficient repairs that restore comfort fast. What truly sets the company apart is its rapid response time and commitment to transparency. Whether it's a broken air conditioner in the summer heat or an emergency system failure, Top AC Repair Conroe TX offers affordable HVAC solutions that prioritize customer comfort and peace of mind. Their highly trained team offers a blend of skill, experience, and integrity, making them a reliable choice for both residential and light commercial clients. Every service is backed by licensed professionals who ensure systems run efficiently and meet energy-saving standards. Top AC Repair Conroe TX continues to gain five-star reviews for their consistent service quality, honest communication, and no-surprise pricing. From emergency AC repairs to energy-efficient installations, the company remains committed to keeping Conroe cool, one home at a time. For immediate HVAC help in Conroe or to schedule a free estimate, customers can reach out online or by phone for expert service they can trust. BUSINESS INFORMATION Top AC Repair Conroe, TX (936) 280-5154 contact@ Conroe, Texas Media Contact Company Name: Top AC Repair Conroe Contact Person: YVan Email: Send Email City: Conroe State: Texas Country: United States Website:
Associated Press
18-06-2025
- Business
- Associated Press
Eric Sakhnovsky's Revival Contracting Co. Expands Roofing Services Across Northeast Ohio
Revival Contracting Co., a trusted name in residential roofing, siding, windows, and gutters, is quickly expanding its service footprint throughout Northeast Ohio. Under the leadership of Eric Sakhnovsky, the company is now bringing its customer-first roofing approach to Cleveland, Akron, and surrounding communities. Homeowners can get in touch here or view recent reviews and ratings on Google Maps to see why Revival is becoming the go-to roofing partner in the region. Founded by Sakhnovsky after years of hands-on experience in both roofing labor and sales, Revival Contracting Co. was built with one clear mission: to deliver honest service and premium results—every time. 'We're not trying to be the cheapest,' said Sakhnovsky. 'We're focused on quality and communication. People choose us because we actually show up, we answer the phone, and we do the job right.' In a recent commercial flat-roof project, Revival went the extra mile—working around delicate machinery inside the building while adapting to extreme weather delays. Despite the job taking three weeks instead of the planned 10 days, the team completed it without a single leak or disruption to the client's operations. Revival Contracting Co. currently specializes in: With new team members and sales reps expanding into Northeast Ohio, the company is scaling rapidly while maintaining the responsive customer service that drives its 5-star reviews. One customer shared: 'I hired Revival even though they were the most expensive quote I received. Eric's responsiveness, honesty, and professionalism made all the difference. The quality was worth it.' In a tightening insurance environment, Revival continues to support homeowners through detailed inspections, documentation, and its signature free Roof Health Reports—a smarter alternative to basic estimates. 'Our long-term goal is to be a household name,' Sakhnovsky added. 'Even if you don't need a roof today, we want you to remember us when that day comes.' To schedule your free Roof Health Report, visit or reach out directly via Media Contact Company Name: Revival Contracting Co. Contact Person: Eric Sakhnovsky Email: Send Email Phone: +1 330-737-2322 City: Youngstown State: Ohio Country: United States Website: Source: Rocket Launch Media
National Post
09-06-2025
- Business
- National Post
Algonquin Power & Utilities Corp. Names Noel Black Chief Regulatory and External Affairs Officer
Article content OAKVILLE, Ontario — Algonquin Power & Utilities Corp. (TSX/NYSE: AQN) ('AQN', 'Algonquin' or the 'Company') today announced the appointment of Noel Black as Chief Regulatory and External Affairs Officer, effective June 30. In this newly created role, Mr. Black will lead the Company's regulatory strategy, government and stakeholder relations, and external communications functions. Reporting directly to the Chief Executive Officer, he will drive enterprise strategy and alignment, working closely with regulatory commissions, policymakers, community leaders, and other external stakeholders, to advance Algonquin's pure-play utility objectives. Article content 'Noel brings a rare combination of regulatory fluency, public affairs acumen, and deep stakeholder engagement experience,' said Rod West, Chief Executive Officer of AQN. 'This appointment reflects our commitment to align our stakeholders around Algonquin's customer-first pure-play utility value proposition. Noel has built a distinguished career leading regulatory strategy, customer engagement, and utilities operations, and his expertise will help us better align our services with the needs of our customers, communities, and regulators. Noel's collaborative approach and proven track record of delivering constructive regulatory outcomes will be instrumental as we advance our 'Back to Basics' customer-centric plan—seeking to deliver safe, reliable, and affordable energy and water, while creating customer value and driving performance, innovation, and trust across our four key stakeholder groups.' Article content Mr. Black's experience spans over three decades at Southern Company (NYSE:SO), one of the largest U.S. utilities serving over nine million customers, where he most recently served as Senior Vice President of Federal Regulatory Affairs. Throughout his career at Southern Company and its affiliates, Mr. Black served in a wide range of leadership roles across regulatory policy, governmental affairs, and strategic planning, successfully navigating complex regulatory matters at the federal and state levels, driving forward-looking retail strategies, and building trusted relationships with policymakers, communities, and customers. His deep expertise will directly support the work of AQN's operating utilities. Article content About Algonquin Power & Utilities Corp. and Liberty Article content Algonquin Power & Utilities Corp., parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, secure, reliable, cost-effective, and sustainable energy and water solutions through its portfolio of generation, transmission, and distribution utility investments to over one million customer connections, largely in the United States and Canada. AQN's common shares, preferred shares, Series A, and preferred shares, Series D are listed on the Toronto Stock Exchange under the symbols AQN, and respectively. AQN's common shares and Series 2019-A subordinated notes are listed on the New York Stock Exchange under the symbols AQN and AQNB, respectively. Article content Visit AQN at and follow us on @AQN_Utilities. Article content Caution Regarding Forward-Looking Information Article content Certain statements included in this news release constitute ''forward-looking information'' within the meaning of applicable securities laws in each of the provinces and territories of Canada and the respective policies, regulations and rules under such laws and ''forward-looking statements'' within the meaning of the U.S. Private Securities Litigation Reform Act of 1995 (collectively, ''forward-looking statements'). The words 'will', 'expects', 'plans', and 'seeks' (and grammatical variations of such terms) and similar expressions are often intended to identify forward-looking statements, although not all forward-looking statements contain these identifying words. Specific forward-looking statements in this news release include, but are not limited to, statements regarding the expected impact and outcomes of Noel Black's hiring as Chief Regulatory and External Affairs Officer and the Company's 'Back to Basics' customer-centric plan. These statements are based on factors or assumptions that were applied in drawing a conclusion or making a forecast or projection, including assumptions based on historical trends, current conditions and expected future developments. Since forward-looking statements relate to future events and conditions, by their very nature they require making assumptions and involve inherent risks and uncertainties. AQN cautions that although it is believed that the assumptions are reasonable in the circumstances, these risks and uncertainties give rise to the possibility that actual results may differ materially from the expectations set out in the forward-looking statements. Forward-looking statements contained herein are provided for the purposes of assisting in understanding the Company and its business, operations, risks, financial performance, financial position and/or cash flows as at and for the periods indicated and to present information about management's current expectations and plans relating to the future and such information may not be appropriate for other purposes. Material risk factors and assumptions include those set out in AQN's annual information form and annual management discussion & analysis, each for the year ended December 31, 2024, and management discussion & analysis for the three months ended March 31, 2025, each of which is or will be available on SEDAR+ and EDGAR. Given these risks, undue reliance should not be placed on these forward-looking statements, which apply only as of their dates. Other than as specifically required by law, AQN undertakes no obligation to update any forward-looking statements to reflect new information, subsequent or otherwise. Article content Article content Article content Article content Article content Contacts Article content Investor Inquiries: Article content Article content Alison Holditch Article content Manager, Investor Relations Article content Algonquin Power & Utilities Corp. Article content Article content E-mail: Article content InvestorRelations@ Article content Article content Telephone: (905) 465-4500 Article content Media Inquiries: Article content Article content Stephanie Bose Article content Article content Senior Director, Corporate Communications Article content Article content Algonquin Power & Utilities Corp. Article content Article content E-mail: Article content Article content Article content
