Latest news with #customersatisfaction
Yahoo
a day ago
- Business
- Yahoo
TCN Unveils How AI-Powered Solutions Redefine Contact Center Efficiency
ST. GEORGE, Utah, July 22, 2025 /PRNewswire/ -- TCN, a leading provider of cloud-based contact center solutions, today announced its comprehensive strategy and enhanced product suite leveraging artificial intelligence (AI) to empower contact centers to achieve unprecedented levels of efficiency, compliance, and customer satisfaction. TCN's approach simplifies AI implementation, making the power of advanced technology accessible and impactful for businesses of all sizes. "AI is and will continue to shape how businesses are organized, managed, operated and optimized," said Jesse Bird, chief technology officer at TCN. "While AI will grow to be a key component of your contact center, it is an enhancement to your current software, not a replacement. As you incorporate more AI into your system, you must learn where it can be used and then decide where it should be used." Elevating Your Contact Center with AI: Three Key Use Cases TCN's AI-driven solutions address core pain points within contact centers, providing more efficient and reliable solutions that augment, rather than replace, human expertise. Our key use cases include: Agent Augmentation: AI enhances individual agent performance by providing real-time coaching, automating call summaries, and delivering next-best action guidance. This empowers agents to handle interactions more efficiently and effectively. Reporting and Decisioning: AI transforms operational insights through intelligent risk segmentation, optimizing resource allocation, and automating compliance checks to ensure regulatory adherence and minimize risk. Automated Routine Tasks completion: By automating repetitive inquiries and common transactions, TCN's AI-driven solutions improve overall operational efficiency and reliability, freeing human agents to focus on complex, high-value customer needs. TCN's AI-Enhanced Product Suite AI is deeply embedded across TCN's flagship platform, TCN Operator, bringing advanced capabilities to every facet of contact center operations. Businesses can now take advantage of AI across a wide range of TCN solutions: Agent Assist: Guides agents with AI by generating suggested follow-up schedules and real-time response suggestions to enhance interactions. Chat: Optimizes processes using AI chatbots to manage diverse customer inquiries and provide instant support. Email: Employs AI to automate customer service by managing frequently asked questions and processing transactions. Inbound Solutions: Leverages AI voicebots to automate phone interactions, enabling natural conversations and decreasing customer hold times. Interactive Voice Response (IVR): Automates call routing with AI, helping customers navigate IVR, improving access and cutting consumer hold times. List Management Services: Automatically analyzes import headers for field types with AI, saving time and reducing errors across all CRM data storage. Outbound Solutions: Optimizes agent efficiency with AI that monitors hold queues and provides real-time alerts when parties become available. Predictive Dialer: Runs tests and gets feedback before launching a campaign with the help of AI, analyzing settings and potential results. SMS: Automates customer service with AI, handling tasks from FAQs to transactions, freeing agents for complex tasks. Workforce Management: Enhances strategy with AI-powered forecasting, enabling optimal staffing levels and lowering labor expenses. Workforce Optimization: Uses AI to auto-evaluate conversations to identify compliance risks and summarize agent interactions. "Implementing AI into your contact center may seem complex, but TCN makes it simple," added McKay Bird, marketing director for TCN. "Our goal is to help businesses easily reap all the benefits of AI, from optimized efficiency to enhanced customer experiences, without worrying about the technicalities. We invite businesses to connect with us to explore how TCN's AI solutions can best address their unique challenges and elevate their contact center." To learn more about how TCN's AI-powered solutions can transform your contact center operations, visit About TCN TCN is a global leader in cloud-based contact center solutions for accounts receivable management (ARM), healthcare providers, enterprises, contact centers and BPOs. TCN's comprehensive suite includes omnichannel solutions, automation, predictive dialers, IVR, Click2Pay, compliance solutions and real-time analytics, driving operational efficiency and customer satisfaction. TCN promises immediate access to the latest TCN Operator platform, facilitating seamless scalability. With a commitment to excellence and a dedication to meet evolving business needs from start to finish through industry-leading customer service, TCN continues to redefine the contact center landscape. For further details, visit View original content to download multimedia: SOURCE TCN, Inc.
Yahoo
2 days ago
- Business
- Yahoo
That's Fencing Celebrates 70th 5-Star Google Review, Reinforcing Position as Best Timber Fencing Melbourne
That's Fencing Achieves Milestone with 70th 5-Star Review Melbourne, Vic, July 21, 2025 (GLOBE NEWSWIRE) -- That's Fencing, an Australian owned family business renowned for its expertise in timber fencing in Melbourne, proudly announces the achievement of its 70th 5-star review on Google. This milestone underscores the company's commitment to excellence and customer satisfaction in Melbourne and surrounding areas. That's Fencing website With over a decade of experience in the industry, That's Fencing has consistently delivered high-quality timber fencing solutions, earning the trust and admiration of its clients. The 70th 5-star review is a testament to the company's dedication to providing exceptional service and craftsmanship. "Reaching this milestone is a significant achievement for us," said Grant Kohler, the Director of That's Fencing. "It reflects our unwavering commitment to quality and the strong relationships we have built with our customers over the years." The company's Google Maps listing showcases the positive feedback and high ratings from satisfied customers who have experienced the superior service and quality that That's Fencing offers. As a leader in the timber fencing industry, That's Fencing continues to set the standard for excellence in Melbourne. The company attributes its success to its skilled team, innovative solutions, and a customer-centric approach that prioritizes the needs and preferences of each client. Looking ahead, That's Fencing remains committed to maintaining its reputation as the best timber fencing provider in Melbourne. The company is dedicated to further enhancing its services and expanding its reach to serve more communities with the same level of dedication and expertise. For more information about That's Fencing and its services, interested parties are encouraged to explore the company's website listing and read the glowing reviews from satisfied customers. About That's Fencing That's Fencing is an Australian owned family business with over 10 years in the industry. We specialise in timber fencing in Melbourne and surrounding areas. Press inquiries That's Fencing Grant Kohler info@ PO Box 283Kerrimuir VIC 3129Australia Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Forbes
15-07-2025
- Business
- Forbes
AI To Cut Expenses Can Boost Sales Through Better Customer Service
Robots in a call center A huge breakthrough in artificial intelligence came from a simple answer: 'I don't know.' Early AI chatbots, such as ChatGPT or Claude, would often hallucinate when they didn't know an answer, making up stuff. More recent versions have been willing to admit their own ignorance. According to the CEO of a call center automation company, admitting that one doesn't know an answer was a huge breakthrough. Artificial intelligence has been helping call center employees provide better answers to customers. Now AI agents are handling calls themselves, with high satisfaction rates and only occasional human conversations. Though initiated as cost-savings initiatives, the ultimate result—when done right—will be greater customer satisfaction and improved sales. Regal is one company offering AI agents that don't need humans in almost all cases. CEO Alex Levin told me in a video call about the 'I don't know' breakthrough. He said that enabled his company's AI agents to handle both outbound and inbound calls. Although humans are available as needed, most customers are happy to have their issues resolved regardless of whom they are speaking with. Two key drivers help this business. One is that people will answer telephone calls from trusted names, even if the caller is robotic. For example, a doctor may refer a patient to a specialist. The clinic's AI scheduler calls the patient for a conversation about available days and times. The patient is happy to get a very prompt call, and the scheduler can ask the usual questions, such as which day of the week or time of day is best for the patient. This is cheaper for the health system than having a staff of people calling patients or receiving in-bound calls. Another driver is the surge of call volume at various times. Medicare Advantage plans, for example, tend to have open enrollment periods with high volume of inbound calls. The insurance company's choices are to staff up for the surge period with temporary employees—poorly trained and lacking experience—or to maintain excessive staffing curing the slack months. AI, in contrast, scales up easily. Creating the AI system that can handle complex conversations requires a good bit of set-up work. The system must connect to customer databases and know about the company's contracts, terms, procedures and regulations. The current technology can handle this, but getting all the pieces together takes significant work up front. Regal is selling these services with a cost-savings pitch, but that may be trivial compared to the benefits of good customer service that technology can provide. WFG National Title Company has found this to be the case. Company staff proposed a cost-savings measure. The company's escrow agents were fielding multiple calls, texts and emails by the participants in every transaction. Staff members envisioned an app that would enable the property buyers and sellers to see real-time information about the status of the closing. They would be able to see which documents were complete, which steps were delaying the process, and what they needed to do. (Disclosure: WFG is a client of mine, though I did not work on this project.) The company's founder and executive chairman, Pat Stone, told me that he was mistaken in seeing the proposal as a cost reduction program. It certainly was a cost saver, but the big impact was improved customer service. The property buyers and sellers found that with the app, much of the stress and worry evaporated. The real estate agents spent less time answering their clients' questions—and many of those questions had required the real estate agent to call the title insurance agent. The real estate agents loved the app for two reasons. First, their clients were happier. Second, it reduced the number of trivial calls the real estate agents needed to answer. So the agents recommended WFG for escrow service. When someone has a great customer experience from one company, they expect other experiences to meet that standard. That was the message I got from a video call with Justin Tucker, WFG's lead on its MyHome app. One customer compared his escrow experience before the app with FedEx's ability to let a customer track a package. This is a key concept: a company's customer experience can't just be as good as the competition; it should be at least as good as the best experience anywhere, by any company, that the customer has experienced. Improved customer experience helped the company build market share. Though only 15 years old, WFG is now the country's sixth largest title company, with high market share in some of its key markets. The common view that people want to talk to other people makes sense for friends and neighbors. But a person trying to buy insurance, schedule a medical appointment or prepare for a real estate closing wants accurate and complete information, with a quick response to questions and concerns. Good technology can provide this. If a company like Regal can deliver great experience through AI agents, the cost savings will be nice but the marketing value will prove far greater.
Associated Press
04-07-2025
- Business
- Associated Press
Cigotracker Revolutionizes Meal Prep Delivery with Streamlined Software Solutions
In today's fast-paced world, meal prep services are gaining massive popularity for offering convenience, time-saving solutions, and healthy food choices. However, as demand surges, businesses face complex logistics challenges, from order management and route optimization to customer communication and delivery tracking. This is where meal prep delivery software becomes a game-changer. Cigo Tracker's meal prep delivery software is designed to solve the unique challenges of the meal delivery industry by streamlining processes, enhancing transparency, and ensuring timely and accurate deliveries. In this blog, we explore how such software can revolutionize the way your meal prep business operates. Why You Need Meal Prep Delivery Software Managing a meal prep delivery service involves a wide range of tasks, including handling perishable inventory, tracking orders, optimizing routes, and ensuring real-time communication with customers and drivers. Manual processes often lead to errors, late deliveries, and unhappy customers. With the right meal prep delivery software, businesses can: These benefits directly translate into higher customer satisfaction and increased profitability. Core Features of Meal Prep Delivery Software Let's delve into the essential features you can expect from a top-tier meal prep delivery software platform: 1. Order Management System An efficient order management system is critical. The software allows you to seamlessly track incoming orders, manage subscriptions, and monitor delivery schedules. This eliminates the chaos of manual logs and spreadsheets. 2. Automated Route Optimization Timely deliveries are crucial when dealing with perishable food items. With advanced GPS and AI algorithms, meal prep delivery software helps drivers take the fastest and most fuel-efficient routes, reducing delays and fuel costs. 3. Real-Time Driver Tracking Transparency is essential for both customers and business owners. Real-time tracking lets you monitor where your drivers are and how far they are from delivery points. This improves accountability and helps resolve any delivery issues quickly. 4. Customer Notifications and Communication Today's customers expect updates at every step. Meal prep delivery software sends real-time alerts via SMS or email, informing customers about their order status, estimated delivery time, and driver details. 5. Analytics and Reporting Detailed analytics and performance reports allow business owners to make data-driven decisions. From identifying high-performing drivers to pinpointing delivery delays, the software provides actionable insights that help you improve service. Benefits of Implementing Meal Prep Delivery Software The transition to a digital platform may seem daunting at first, but the long-term benefits far outweigh the initial learning curve. Here's how software for meal prep delivery benefits your business: 1. Increased Efficiency By automating routine tasks like scheduling, route planning, and communication, your team can focus on more strategic goals like expansion and marketing. 2. Reduced Operational Costs Optimized routes and fewer manual errors mean less money spent on fuel, returns, and refunds. You can also cut down on labor costs by minimizing administrative workload. 3. Improved Customer Satisfaction The ability to deliver fresh meals on time with live tracking and updates keeps customers happy and loyal. Positive experiences often translate into glowing reviews and repeat business. 4. Enhanced Scalability As your meal prep business grows, the software grows with you. It can handle increasing order volumes, new locations, and an expanding driver network without missing a beat. Who Can Benefit from Meal Prep Delivery Software? This solution is ideal for a wide range of food delivery businesses, including Whether you're a startup or an established brand, meal prep delivery software helps you deliver meals efficiently and keep your customers coming back for more. Why Choose CigoTracker's Meal Prep Delivery Software? Cigo Tracker's platform stands out in the industry for its user-friendly interface, powerful logistics tools, and customizable features tailored to the meal prep niche. It empowers businesses with: With a focus on reliability and innovation, Cigo Tracker is trusted by businesses looking to elevate their delivery game and provide an outstanding customer experience. Getting Started with Meal Prep Delivery Software If you're looking to upgrade your logistics and delivery management, now is the time to invest in meal prep delivery software. Here's how to get started: Assess Your Needs: Understand the pain points in your current operations. Schedule a Demo: Explore how Cigo Tracker's features align with your business. Train Your Team: Equip your drivers and staff with training for a smooth transition. Monitor & Optimize: Use analytics to refine your processes continuously. Conclusion Running a successful meal prep business isn't just about crafting nutritious meals; it's also about delivering them quickly and accurately. With the increasing expectations of modern consumers, adopting robust meal prep delivery software is no longer optional; it's essential. Cigo Tracker offers a powerful, flexible, and easy-to-use solution that simplifies your logistics, saves money, and keeps your customers satisfied. Visit Cigo Tracker Meal Prep Delivery Software page today to explore how it can revolutionize your meal delivery operations. Media Contact Company Name: Cigotracker Contact Person: David Smith Email: Send Email Address:3343 Peachtree Rd NE Ste 145 City: Atlanta State: GA 30326 Country: United States Website: Press Release Distributed by To view the original version on ABNewswire visit: Cigotracker Revolutionizes Meal Prep Delivery with Streamlined Software Solutions
Associated Press
02-07-2025
- Business
- Associated Press
How Fadel Enhances Retail Supply Chain Efficiency
07/02/2025, New York City, New York // KISS PR Brand Story PressWire // If you work in retail, you know how it can get. Shipments get delayed, items are out of stock (and then, everyone suddenly starts ordering them) and your customers get frustrated. And now, with online commerce, people can order your product from anywhere in the world. Talk about pressure. In 2022, click and collect retail sales in the United States were forecast at nearly 96 billion dollars. During the COVID-19 pandemic, the number of click and collect retail sales doubled. That's why your retail supply chain needs to work as well as possible. Thankfully, companies like Fadel can help you on this journey and help you do what you do best. Make your customers happy. 𝑾𝒉𝒂𝒕 𝑰𝒔 𝑭𝒂𝒅𝒆𝒍? Fadel is a company that creates software to help businesses keep track of who owns what when it comes to creative content. Think of things like photos, videos, product designs, logos, and even music. Using any of these without the right permission can lead to lawsuits, bad press, or the need to pull a product or campaign at the last minute. Fadel can help companies avoid that risk by keeping all of the rights-related information organized. 𝑻𝒉𝒆 𝑹𝒆𝒕𝒂𝒊𝒍 𝑺𝒖𝒑𝒑𝒍𝒚 𝑪𝒉𝒂𝒊𝒏: 𝑨 𝑸𝒖𝒊𝒄𝒌 𝑳𝒐𝒐𝒌 Before we dive into how Fadel fits in, let's try to understand what the retail supply chain looks like. Basically, it's the journey a product takes from the initial idea to the customer. That journey involves: Each of these steps involves people, contracts, and often creative assets like photos, videos, and logos. Managing all of that content and making sure it's used legally and effectively can be very complicated. 𝑯𝒐𝒘 𝑪𝒂𝒏 𝑭𝒂𝒅𝒆𝒍 𝑯𝒆𝒍𝒑 𝒀𝒐𝒖𝒓 𝑩𝒓𝒂𝒏𝒅? Here's how Fadel can help you live up to your potential: 1. 𝑺𝒕𝒓𝒆𝒂𝒎𝒍𝒊𝒏𝒆𝒅 𝑪𝒐𝒏𝒕𝒆𝒏𝒕 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 As a retailer, you probably use a lot of digital assets in your operations, like licensed music in commercials, branded packaging, and so on. Fadel's software can help your company know exactly what you can and can't use, and when. For example, if a retailer has permission to use a model's photo in ads until December 31st, Fadel keeps track of that date. If someone tries to use the photo after the deadline, the system sends a warning. This helps companies avoid last-minute problems that can delay launches. 2. 𝒀𝒐𝒖 𝑪𝒂𝒏 𝑺𝒂𝒗𝒆 𝑻𝒊𝒎𝒆 When marketing teams are sure they have the rights to use a certain video, image, or design, they don't need to waste time double-checking or waiting for legal approval. Fadel's tools can give you that confidence. This means campaigns can go live faster, and products can reach your customers more quickly. 3. 𝑩𝒆𝒕𝒕𝒆𝒓 𝑪𝒐𝒍𝒍𝒂𝒃𝒐𝒓𝒂𝒕𝒊𝒐𝒏 𝑩𝒆𝒕𝒘𝒆𝒆𝒏 𝑻𝒆𝒂𝒎𝒔 In many companies, creative teams, legal teams, and marketing teams often work in silos. Fadel connects them all by providing one platform where everyone can see what rights are available, what licenses are active, and what content is approved. This avoids confusion, helps everyone stay informed, and helps teams make better decisions together. 4. 𝑹𝒊𝒔𝒌 𝑹𝒆𝒅𝒖𝒄𝒕𝒊𝒐𝒏 Using content without the proper rights can lead to expensive lawsuits, bad publicity, or it can completely ruin your marketing campaign. Fadel can help reduce that risk. By tracking every license and agreement, their software ensures that companies stay compliant with all contracts and legal rules. This is not just about avoiding legal trouble. It also helps maintain your brand's reputation. 5. 𝑹𝒆𝒂𝒍-𝑻𝒊𝒎𝒆 𝑼𝒑𝒅𝒂𝒕𝒆𝒔 Retail is very fast. Fadel's platform updates in real time, which means that as soon as a license expires or a new restriction is added, the teams are notified. This kind of instant communication prevents errors and helps make sure all of your projects stay on track. 𝑹𝒆𝒂𝒍-𝑾𝒐𝒓𝒍𝒅 𝑬𝒙𝒂𝒎𝒑𝒍𝒆: 𝑳𝒂𝒖𝒏𝒄𝒉𝒊𝒏𝒈 𝒂 𝑭𝒂𝒔𝒉𝒊𝒐𝒏 𝑪𝒂𝒎𝒑𝒂𝒊𝒈𝒏 Imagine a global clothing brand preparing to launch a new winter collection. The campaign involves: Each part involves content that might have limitations. The model might only be approved for online ads, the music might be licensed only for 6 months, and the influencer might have exclusivity clauses. Fadel keeps all of this information in one place and alerts teams if something is outside the allowed use. Instead of going through a thousand emails, spreadsheets, and legal documents, the company can manage the whole campaign easily, and in one place. 𝑾𝒉𝒚 𝑻𝒉𝒊𝒔 𝑴𝒂𝒕𝒕𝒆𝒓𝒔 𝑵𝒐𝒘 𝑴𝒐𝒓𝒆 𝑻𝒉𝒂𝒏 𝑬𝒗𝒆𝒓 Today's retail is more complex than ever. There are so many channels you have to keep track of (like TikTok and YouTube), more partnerships, and more types of content being created. At the same time, consumers expect fast and easy experiences with your brand. Delays in the supply chain stand out and can hurt your brand's image (especially nowadays, when we leave a digital footprint). That's why having tools like Fadel's makes a real difference. It simplifies content management, keeps everyone in sync, and helps your team move faster with confidence. 𝑳𝒐𝒐𝒌𝒊𝒏𝒈 𝑨𝒉𝒆𝒂𝒅 As retail continues to grow, the need for clear, reliable rights management will only get bigger. More companies are creating digital experiences, collaborating with influencers, and creating global campaigns. Tools like this will be key in helping them scale these efforts while staying legally protected and as efficient as possible. Basically, Fadel doesn't just help with rights. It can help your team work smarter, faster, and safer. And that can be a serious competitive advantage. Original Source of the original story >> How Fadel Enhances Retail Supply Chain Efficiency
