Latest news with #deliveryissues
BBC News
21-06-2025
- Politics
- BBC News
South London residents feel 'forgotten' after Royal Mail delays
Postal delays in parts of south London have led some residents to feel abandoned by Royal data shows 70% of first-class mail was delivered on time in Croydon and 71% in Sutton, well below the legal target of 93%."It feels like we have been completely forgotten," said Anna, a Wallington resident who added that she had gone weeks without any post and felt anxious over potential missed hospital letters and other important Mail attributed those delays to widespread staff sickness and issued a public apology. Anthony, a Carshalton resident, told the Local Democracy Reporting Service he and his wife had to collect urgent post from the sorting office after not receiving mail for over a week."They're only dropping off parcels," he said, quoting a Royal Mail driver who claimed staff were told "not to bother with letters right now".Royal Mail is legally obliged to deliver first-class mail within one working year, the company failed to meet delivery targets in all London postcodes, and Liberal Democrat MP Bobby Dean said there did not appear to have been any signs of who represents Carshalton and Wallington, described the situation as "completely unacceptable" and said it was clear "Royal Mail is in disarray"."When I contacted Royal Mail for an explanation, they simply said that they had 'operational issues'. That's not good enough," he said."Previous fines have clearly done nothing to change the company's behaviour. Communities across the UK depend on this service, and there is now an urgent need for greater transparency and accountability." The MP has urged Ofcom, which regulates Royal Mail, to step in and tackle what he said were repeated failures and a lack of transparency from the and businesses in Croydon experienced similar delays of up to two weeks over the last Christmas period due to staffing shortages at Royal Mail's Factory Lane sorting disruption impacted the delivery of time-sensitive items, including NHS appointment letters and medical response to the recent delays, a Royal Mail spokesperson said: "We acknowledge that our quality of service is not yet where we want it to be, and we're working hard to deliver the standard our customers in Carshalton and Wallington expect."They added that across the UK, the vast majority of first-class letters still arrived within two days, and that significant drops in letter volumes meant households may no longer receive daily deliveries."Delays lasting weeks are not something our local delivery offices are reporting," they said."We will contact the local MP to better understand and investigate the concerns raised by residents."
Independent Singapore
16-05-2025
- Independent Singapore
Hougang Prata restaurant claims Deliveroo rider stole $150 worth of food
SINGAPORE: A prata restaurant in Hougang has alleged that a Deliveroo rider repeatedly stole food orders by exploiting a loophole in the delivery process, costing the business more than $150. Speaking to Stomp, Mr Mohamed of Al-Falah Restaurant at Hougang Avenue 8 claimed that the rider carried out the act on three separate occasions, with the most recent incident occurring on May 10. 'The previous two times we were not aware of it happening,' Mr Mohamed said, 'I checked with another rider and he said they do this to steal the food.' According to Mr Mohamed, the rider would accept the order via the Deliveroo app and show it at the counter as confirmation before collecting the food. However, instead of completing the delivery, the rider would allegedly cancel the order after leaving the shop. 'Another rider would then come for the same order,' Mr Mohamed added, 'More than \$150 worth of food he stole from us.' While no police report has been made, Mr Mohamed said he has reported the incident to Deliveroo. Deliveroo has yet to comment publicly on the allegations.
