Latest news with #guestengagement
Globe and Mail
15-07-2025
- Business
- Globe and Mail
5-star resort Rosewood Mandarina blends luxury and innovation with SONIFI technology
, July 15, 2025 /CNW/ -- With the opening of the new luxury resort Rosewood Mandarina, guests get five-star accommodations that include best-in-class guest engagement technology from SONIFI. SONIFI's in-room technology is customized to match the thoughtfulness of all touchpoints throughout Rosewood Mandarina Located on the west coast of Mexico in the Riviera Nayarit, Rosewood Mandarina is nestled in a unique landscape of lush mountains, sprawling flatlands and pristine beachfronts. It's the fourth property in Mexico for Rosewood Hotels & Resorts that opened this spring as a sanctuary where nature, culture and adventure converge. With SONIFI's interactive TV platform in each of the 134 suites, guests can not only access thousands of streaming apps via SONIFI's patented STAYCAST solution, they also get an insider's look at everything the resort has to offer. With customized smart on-screen experiences, guests can explore activities like ziplining, surfing, golfing, horseback riding at the Mandarina Polo & Equestrian Club, and dozens of free fitness and wellness videos. They can also get a look at the curated cuisines of the resort's signature restaurants and luxury offerings of the on-site spa, and easily book reservations throughout their stay. "The Rosewood team truly understands the value of an interactive system for guests, and what it can do to elevate experiences at their properties," said Shivan Sihota , Vice President of SONIFI Mexico and International. "It's the entertainment and convenience guests look for, paired seamlessly with the branding and promotions an exquisite getaway like Rosewood Mandarina deserves. We're proud to partner with Rosewood at this property and as they expand their presence in Mexico , redefining what an extraordinary guest experience can be." About SONIFI SONIFI is the largest guest technology provider in hospitality, deployed in more than a million rooms across 5,000 properties around the world. Global brands, ownership and management groups, and hotels of all chain scales trust SONIFI to deliver the best experiences with Wi-Fi, interactive TV, streaming, in-room entertainment and telephony services. Learn more about SONIFI Mexico at
Yahoo
04-07-2025
- Business
- Yahoo
Will RCL's Loyalty Program Drive Higher Guest Spend & Repeat Travel?
Royal Caribbean Cruises Ltd. (RCL) is leaning into its loyalty program strategy as a key lever to deepen guest engagement and drive incremental revenues. With cruising demand staying strong into 2025, the company is using loyalty data, exclusive experiences and digital integration to convert demand into higher guest spend and repeat bookings. As of March 31, 2025, customer deposits reached $6.33 billion, up from $5.5 billion in the prior-year period, underscoring healthy forward demand and reinforcing the strength of its booking curve. Loyalty members, who made up nearly 40% of bookings in 2024 and spent 25% more per trip, continue to show strong engagement, supporting the company's focus on deepening retention in 2025 and beyond. The company also noted a continued increase in cross-brand bookings among loyalty members, signaling that these guests are more likely to stay within the Royal Caribbean Group ecosystem. Loyalty members also show a higher preference for direct bookings, contributing to a more efficient distribution mix. This behavior is further supported by growing mobile app usage, where bookings have doubled so far in 2025. Loyalty members are more inclined to book through the app, helping RCL lower distribution costs while capturing more pre-cruise purchases and onboard spending. Royal Caribbean is further strengthening its guest ecosystem through destination-driven enhancements. The upcoming Royal Beach Club in Nassau is designed to complement the highly successful Perfect Day at CocoCay, with curated experiences intended to increase guest satisfaction and maximize ancillary spend. As the company continues to build loyalty across touchpoints — from exclusive locations to digital booking flows — its ability to drive higher guest value and repeat travel appears well-supported by both demand trends and observed customer behavior. Carnival Corporation & plc (CCL) and Norwegian Cruise Line Holdings Ltd. (NCLH) are also evolving their loyalty strategies to strengthen guest retention, encourage higher onboard and repeat spending. Carnival is shifting its loyalty model to reward guests based on total spend rather than just cruise nights. The company recently announced a new program, 'Carnival Rewards,' which will integrate onboard purchases and co-branded card activity into its tier system. The goal is to enhance engagement across more touchpoints and create a more personalized loyalty experience. While Carnival expects a modest accounting impact in 2026, the program is designed to be earnings-accretive over the long term by strengthening guest retention and maximizing revenue per customer. Norwegian Cruise is prioritizing operational refinement and experiential upgrades over a fundamental redesign of its loyalty structure. While it continues to enhance fleet and destination offerings, Norwegian Cruise is yet to introduce a spend-based loyalty framework. Norwegian Cruise's loyalty proposition remains rooted in cruise frequency, not total guest spend. Shares of Royal Caribbean have gained 86.3% in the past three months compared with the industry's growth of 43%. Image Source: Zacks Investment Research From a valuation standpoint, Royal Caribbean trades at a forward price-to-sales ratio of 4.82X, significantly up from the industry's average of 2.5X. Image Source: Zacks Investment Research The Zacks Consensus Estimate for RCL's 2025 and 2026 earnings implies a year-over-year uptick of 30.7% and 14.5%, respectively. The EPS estimates for 2025 have increased in the past 60 days. Image Source: Zacks Investment Research RCL currently carries a Zacks Rank #3 (Hold). You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Carnival Corporation (CCL) : Free Stock Analysis Report Royal Caribbean Cruises Ltd. (RCL) : Free Stock Analysis Report Norwegian Cruise Line Holdings Ltd. (NCLH) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research
Yahoo
04-07-2025
- Business
- Yahoo
Will RCL's Loyalty Program Drive Higher Guest Spend & Repeat Travel?
Royal Caribbean Cruises Ltd. (RCL) is leaning into its loyalty program strategy as a key lever to deepen guest engagement and drive incremental revenues. With cruising demand staying strong into 2025, the company is using loyalty data, exclusive experiences and digital integration to convert demand into higher guest spend and repeat bookings. As of March 31, 2025, customer deposits reached $6.33 billion, up from $5.5 billion in the prior-year period, underscoring healthy forward demand and reinforcing the strength of its booking curve. Loyalty members, who made up nearly 40% of bookings in 2024 and spent 25% more per trip, continue to show strong engagement, supporting the company's focus on deepening retention in 2025 and beyond. The company also noted a continued increase in cross-brand bookings among loyalty members, signaling that these guests are more likely to stay within the Royal Caribbean Group ecosystem. Loyalty members also show a higher preference for direct bookings, contributing to a more efficient distribution mix. This behavior is further supported by growing mobile app usage, where bookings have doubled so far in 2025. Loyalty members are more inclined to book through the app, helping RCL lower distribution costs while capturing more pre-cruise purchases and onboard spending. Royal Caribbean is further strengthening its guest ecosystem through destination-driven enhancements. The upcoming Royal Beach Club in Nassau is designed to complement the highly successful Perfect Day at CocoCay, with curated experiences intended to increase guest satisfaction and maximize ancillary spend. As the company continues to build loyalty across touchpoints — from exclusive locations to digital booking flows — its ability to drive higher guest value and repeat travel appears well-supported by both demand trends and observed customer behavior. Carnival Corporation & plc (CCL) and Norwegian Cruise Line Holdings Ltd. (NCLH) are also evolving their loyalty strategies to strengthen guest retention, encourage higher onboard and repeat spending. Carnival is shifting its loyalty model to reward guests based on total spend rather than just cruise nights. The company recently announced a new program, 'Carnival Rewards,' which will integrate onboard purchases and co-branded card activity into its tier system. The goal is to enhance engagement across more touchpoints and create a more personalized loyalty experience. While Carnival expects a modest accounting impact in 2026, the program is designed to be earnings-accretive over the long term by strengthening guest retention and maximizing revenue per customer. Norwegian Cruise is prioritizing operational refinement and experiential upgrades over a fundamental redesign of its loyalty structure. While it continues to enhance fleet and destination offerings, Norwegian Cruise is yet to introduce a spend-based loyalty framework. Norwegian Cruise's loyalty proposition remains rooted in cruise frequency, not total guest spend. Shares of Royal Caribbean have gained 86.3% in the past three months compared with the industry's growth of 43%. Image Source: Zacks Investment Research From a valuation standpoint, Royal Caribbean trades at a forward price-to-sales ratio of 4.82X, significantly up from the industry's average of 2.5X. Image Source: Zacks Investment Research The Zacks Consensus Estimate for RCL's 2025 and 2026 earnings implies a year-over-year uptick of 30.7% and 14.5%, respectively. The EPS estimates for 2025 have increased in the past 60 days. Image Source: Zacks Investment Research RCL currently carries a Zacks Rank #3 (Hold). You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Carnival Corporation (CCL) : Free Stock Analysis Report Royal Caribbean Cruises Ltd. (RCL) : Free Stock Analysis Report Norwegian Cruise Line Holdings Ltd. (NCLH) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research
Hospitality Net
03-06-2025
- Business
- Hospitality Net
Hotel Communication Network Acquires Crave Interactive, Cementing Global Leadership in Hotel Guestroom Technology
CHICAGO—June 3, 2025—Hotel Communication Network (HCN), a leading provider of AI-powered in-room guest engagement solutions, announces the acquisition of Crave Interactive, a UK-based innovator specializing in digital guest experiences for luxury hotels. This strategic move positions HCN as a dominant force in the global hospitality technology sector, expanding its reach across the four- and five-star hotel markets. The deal closed today for an undisclosed amount. Crave Interactive, established in 2009, has built a reputation for delivering high-quality in-room tablets and AI-driven guest services, catering to an elite clientele that includes MGM Resorts, Fairmont, and Hyatt. Their platform facilitates seamless guest interactions, from room service orders to spa bookings, enhancing the overall guest experience. HCN's acquisition of Crave Interactive is a calculated step towards integrating complementary technologies and expertise and expanding HCN's growing ad network, which allows hoteliers to acquire the substantial capabilities of this powerful guest engagement platform at greatly reduced rates through HCN's newly introduced ad-subsidized model. HCN is combining can't-miss proactive digital signage with global brand advertising that pleases guests and creates new sources of revenue for hotels. HCN and Crave tablets are set to transform the hotel experience globally with a true AI breakthrough. A multilingual human-looking AI Concierge is introduced to each guest via the tablet, becoming their personal assistant, a helping hand with hotel communication, a city navigator, and an itinerary builder. With ad revenues supporting this innovation, the technology is now within reach of every hotel globally. HCN offers hotels a new level of personalization and service for every guest on a mass scale. This acquisition is more than a merger of technologies; it's a fusion of visions aimed at redefining the guest experience. By combining our strengths, we will deliver unparalleled value to hoteliers and guests alike. Kevin Bidner, CEO of HCN HCN views this acquisition as a significant consolidation in the hospitality tech space. The combined company will have operations and installations in 25 countries with both tablet and mobile applications. With this acquisition, HCN has created a truly global solution for an industry seeking to modernize their in-room services and guest experience strategies. For more information about HCN and its expanded suite of services, visit Barbara Worcester
Hospitality Net
20-05-2025
- Business
- Hospitality Net
Cendyn and Loyalty Juggernaut Up the Ante on Hotel Loyalty with Scalable Enterprise Ecosystem
Cendyn, a global integrated hotel technology and services company, announced today its partnership with Loyalty Juggernaut (LJI) to provide a new level of sophistication to enterprise-level hotel loyalty programs. Integrating Cendyn's industry-leading CRM with Loyalty Juggernaut's GRAVTY® empowers hoteliers to develop and implement a robust, rewards-focused enterprise loyalty program while transforming guest communication and engagement throughout the brand's customer journey. Against a backdrop of global inflation, rising operational costs, and growing competition for share of wallet, this unified platform enables hotels to maximize efficiency while deepening relationships with guests. By reducing the reliance on costly, one-size-fits-all loyalty platforms, this partnership empowers global hotel brands across their digital and physical footprint to gather and utilize loyalty and communication preference data that feeds into a unified guest profile. The complete integration of guest preference data into the CRM from GRAVTY® enables advanced segmentation to deliver loyalty benefits through marketing and messaging connectivity across multiple communication channels. This collaboration precisely targets guest activity, facilitating membership growth and deeper brand affinity, setting a new benchmark for how hotels foster guest loyalty, enhance experiences, and generate sustainable growth. Whether markets shift or guest expectations change, hotels can adapt quickly to changing market conditions and guest expectations with configurable and scalable technology infrastructure. Together, Cendyn and Loyalty Juggernaut offer hotels the ability to harness two complementary platforms that can adapt as loyalty programs evolve. Our partnership is a real game-changer for hospitality loyalty programs. This collaboration is more than an enhanced integration – it is a unified loyalty engagement ecosystem purpose-built for the complexities of modern hospitality and customer interaction. There is no longer a need for guests to 'point-watch' – wherever travelers are in the journey, the system automatically engages and rewards guests based on their unified customer profile. Chris Egan, chief product officer, Cendyn This powerful partnership is the fusion of two best-in-class solutions. We've taken the time to address the complexities in today's guest journey to enable highly scalable, configurable loyalty programs capable of meeting diverse global and regional needs. Hotels can move away from standardized loyalty benefits to reward guests based on how they interact with the brand to easily turn first-time bookers into brand believers. Shyam Shah, CEO, Loyalty Juggernaut Visit Cendyn's and Loyalty Juggernaut's Loyalty offering to learn more. ABOUT CENDYN Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions. Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests, drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions. Cendyn has over 35,000 customers worldwide in more than 150 countries generating more than $20 billion in annual hotel revenue. The company supports its growing customer base from locations across the globe, including the United States, France, the United Kingdom, Singapore, Bangkok, and India. To find out more, visit Kim Dearborn View source
